The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Maple Home Area Outbreak Update, August 16, 2024
Share Maple Home Area Outbreak Update, August 16, 2024 on Facebook Share Maple Home Area Outbreak Update, August 16, 2024 on Twitter Share Maple Home Area Outbreak Update, August 16, 2024 on Linkedin Email Maple Home Area Outbreak Update, August 16, 2024 linkCLOSED: This discussion has concluded.Birch Home Area COVID Outbreak was declared over in collaboration with Public Health on August 15, 2024. All four (4) residents on the line list are able to come out of their room as long as symptoms continue to improve and with masking in place for a further day.
Maple Home Area remains in COVID Outbreak with two (2) confirmed cases. One (1) resident is able to come out of their room as long as symptoms continue to improve and with masking in place for a further 4 days.
The following infection control measures are to be continued in Maple:
- Surgical Masks or N95 Masks to be worn in the Maple Home Area
- N95 Masks in those resident rooms that are isolated- see specific isolation signage
- Limit of two (2) essential caregivers at a time in Maple Home Areas only
- No General Visitors to Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Public Inspection and Report Available on the Ministry Report website
Share Public Inspection and Report Available on the Ministry Report website on Facebook Share Public Inspection and Report Available on the Ministry Report website on Twitter Share Public Inspection and Report Available on the Ministry Report website on Linkedin Email Public Inspection and Report Available on the Ministry Report website linkCLOSED: This discussion has concluded.A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website and can be accessed through this link: MLTC Public Reporting.
Our team has developed plans and they were presented to the Health Services Committee with the District of Muskoka. Please see the report attached here: Results of Ministry Inspection for The Pines LTC Home
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CareRx August 2024 Resident and Family Newsletter
Share CareRx August 2024 Resident and Family Newsletter on Facebook Share CareRx August 2024 Resident and Family Newsletter on Twitter Share CareRx August 2024 Resident and Family Newsletter on Linkedin Email CareRx August 2024 Resident and Family Newsletter linkCLOSED: This discussion has concluded.Click on the link below to review this month's edition of Resident Health and Wellbeing Newsletter for CareRx on Osteoarthritis. Osteoarthritis is the most common type of arthritis. Osteoarthritis involves loss of cartilage and localized inflammation in joints, typically in the spine, hands, hip, or knee joints.
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Birch Outbreak Declared Over & Maple Remains in Outbreak- August 15, 2024
Share Birch Outbreak Declared Over & Maple Remains in Outbreak- August 15, 2024 on Facebook Share Birch Outbreak Declared Over & Maple Remains in Outbreak- August 15, 2024 on Twitter Share Birch Outbreak Declared Over & Maple Remains in Outbreak- August 15, 2024 on Linkedin Email Birch Outbreak Declared Over & Maple Remains in Outbreak- August 15, 2024 linkCLOSED: This discussion has concluded.Birch Home Area COVID Outbreak has been declared over in collaboration with Public Health. All 4 residents on the line list are able to come out of their room as long as symptoms continue to improve and with masking in place for a further 2 days.
Maple Home Area remains in COVID Outbreak with 2 confirmed cases. 1 resident is able to come out of their room as long as symptoms continue to improve and with masking in place for a further 5 days.
The following infection control measures are to be continued in Maple:
- Surgical Masks or N95 Masks to be worn in the Maple Home Area
- N95 Masks in those resident rooms that are isolated- see specific isolation signage
- Limit of two (2) essential caregivers at a time in Maple Home Areas only
- No General Visitors to Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Maple Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
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Birch and Maple Outbreak Update, August 14, 2024
Share Birch and Maple Outbreak Update, August 14, 2024 on Facebook Share Birch and Maple Outbreak Update, August 14, 2024 on Twitter Share Birch and Maple Outbreak Update, August 14, 2024 on Linkedin Email Birch and Maple Outbreak Update, August 14, 2024 linkCLOSED: This discussion has concluded.Birch Home Area remains in a COVID Outbreak with two (2) confirmed cases of COVID, and two (2) other residents with respiratory symptoms who tested negative for COVID. All four (4) residents are now on Day 7 and are able to come out of their room as long as symptoms continue to improve and masking is in place for a further 3 days. Maple Home Area remains in a COVID Outbreak as of August 13, 2024, with two (2) confirmed cases. one (1) resident is now on Day 5 and is able to come out of their room as long as symptoms continue to improve and masking is in place for a further 5 days. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- Surgical Masks or N95 Masks in Birch and Maple Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
- Limit of two (2) essential caregivers at a time in the Birch and Maple Home Areas only
- No General Visiting to the Birch and Maple Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home areas at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch and Maple Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
We will continue to provide updates as we move through the outbreak,
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Staffing Announcement - Infection Prevention and Control Lead
Share Staffing Announcement - Infection Prevention and Control Lead on Facebook Share Staffing Announcement - Infection Prevention and Control Lead on Twitter Share Staffing Announcement - Infection Prevention and Control Lead on Linkedin Email Staffing Announcement - Infection Prevention and Control Lead linkCLOSED: This discussion has concluded.It is with great pleasure that we congratulate Stephanie Albert as the successful candidate as the Infection Prevention and Control Lead at The Pines.
Stephanie graduated as a Registered Practical Nurse in 2007 and has fulfilled such roles Wound Care Specialist, Clinical Educator and now IPAC Lead.
Stephanie’s positive attitude and her dedication to keeping our residents and staff safe will be an asset to the team!
In her free time, Stephanie enjoys spending time with her husband, blended family of 10 and her 3 grandchildren.
Stephanie’s official start date is August 26th and will be reporting to me. She can be reached at stephanie.albert@muskoka.on.ca or extension x4752
Please join us in congratulating Stephanie!
Kimberly Sander, BScN, RN
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Maple Declared Outbreak and Birch Outbreak Update, August 13, 2024
Share Maple Declared Outbreak and Birch Outbreak Update, August 13, 2024 on Facebook Share Maple Declared Outbreak and Birch Outbreak Update, August 13, 2024 on Twitter Share Maple Declared Outbreak and Birch Outbreak Update, August 13, 2024 on Linkedin Email Maple Declared Outbreak and Birch Outbreak Update, August 13, 2024 linkCLOSED: This discussion has concluded.Birch Home Area remains in a COVID Outbreak with two (2) confirmed cases of COVID, and two (2) other residents with respiratory symptoms who tested negative for COVID. All four (4) residents are now on Day 5 and are able to come out of their room as long as symptoms continue to improve and masking is in place for a further 4 days. Family members of those residents affected have been notified.
Maple Home Area is now in COVID Outbreak as of August 13, 2024, with two (2) confirmed cases. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in Birch and Maple Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Limit of two (2) essential caregivers at a time in the Birch and Maple Home Areas only
No General Visiting to the Birch and Maple Home Areas
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Birch and Maple Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
We will continue to provide updates as we move through the outbreak,
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Birch Outbreak and Maple Enhanced Surveillance Update August 12, 2024
Share Birch Outbreak and Maple Enhanced Surveillance Update August 12, 2024 on Facebook Share Birch Outbreak and Maple Enhanced Surveillance Update August 12, 2024 on Twitter Share Birch Outbreak and Maple Enhanced Surveillance Update August 12, 2024 on Linkedin Email Birch Outbreak and Maple Enhanced Surveillance Update August 12, 2024 linkCLOSED: This discussion has concluded.Birch Home Area remains in a COVID Outbreak with 2 confirmed cases of COVID, and 2 other residents with respiratory symptoms who tested negative for COVID. All 4 residents are now on Day 5 and are able to come out of their room as long as symptoms continue to improve and with masking in place for a further 5 days. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in Birch Home Area (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Limit of two (2) essential caregivers at a time in the Birch Home Area only
No General Visiting to the Birch Home Area
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Birch Home Area
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Masks are optional on the home area, but recommended. Personal Protective equipment must be worn in the isolated resident's room.
We will continue to provide updates as we move through the outbreak,
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024
Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Facebook Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Twitter Share The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 on Linkedin Email The Birch aoutbreak and Maple Enhanced Surveillance Update, August 11, 2024 linkCLOSED: This discussion has concluded.The Birch Home Area is in a COVID Outbreak with four (4) symptomatic resident cases. The team added two (2) cases in the last 24 hours of residents showing symptoms, but not testing positive currently. Further testing is taking place through Public Health today and we will send an update once we receive results. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- Surgical Masks or N95 Masks in Birch Home Area (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
- Limit of two (2) essential caregivers at a time in the Birch Home Area only
- No General Visiting to the Birch Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Birch Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
- No General Visiting to Cedar and Oak Home Areas
Maple home area has one resident that has tested positive for COVID. The team has connected with Public Health and will be monitoring the situation carefully.
Masks are optional on the home area, but recommended. Personal Protective equipment must be worn in the isolated resident's room. Family members of the effected resident has been notified.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact Jennifer Carriere, ADOC at ext. 4842 or Kim Sander, DOC at ext. 4861
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Maple Home Area in Enhanced Surveillance, August 10, 2024
Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Facebook Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Twitter Share Maple Home Area in Enhanced Surveillance, August 10, 2024 on Linkedin Email Maple Home Area in Enhanced Surveillance, August 10, 2024 linkCLOSED: This discussion has concluded.Maple home area has one resident that has tested positive for COVID. The team has connected with Public Health and will be monitoring the situation carefully.
Masks are optional on the home area, but recommended. Personal Protective equipment must be worn in the isolated resident's room. Family members of the effected resident has been notified.
We will continue to provide updates.
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -