The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
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CARF Accreditation Survey Coming Soon.....
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Please let us know if you have any questions about the CARF accreditation process. You are welcome to connect in person with Scot Gray, Jennifer Carriere, or Jennifer Ridgely. Alternatively, you may email administrator.pines@muskoka.on.ca for more information.
We look forward to working through this process together as we continue to support quality improvement and exceptional care for the residents of our home.
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Updated Technology to Support Infection Prevention and Control
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The Nursing Department is excited to share that we have new, upgraded technology to help identify a wide range of infectious agents within the home. This device, called the Cepheid, enhances our ability to assess and respond quickly. (Pictured at left: Stephanie Albert, IPAC Lead, and Catherine King, RN.)While we certainly prefer to avoid those bothersome cold and flu viruses, the Cepheid machine allows us to diagnose infections much faster so we can provide timely and effective treatment. The system can deliver results in approximately 30 minutes for infectious diseases such as influenza, RSV, COVID‑19, and more.
Once we receive results from the Cepheid machine, they are then validated by Public Health to ensure accuracy and appropriate follow‑up.
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Celebrating International Women’s Day
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International Women's Day (IWD) is important because it serves as a global catalyst for gender parity, a milestone for celebrating achievements, and a critical call to action against persistent inequalities.
The significance of the day in 2026 is driven by several key factors:
1. Addressing the Global Legal Gap
2. A Call for "Action over Symbols"
3. Economic and Social Prosperity
4. Safety and Human Rights
5. Historical Reflection and Solidarity
We celebrate IWD with all our residents, staff, family members, volunteers and visitors. For more information click on the Resource: https://www.internationalwomensday.com/
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Celebrating Nutrition Month
Share Celebrating Nutrition Month on Facebook Share Celebrating Nutrition Month on Twitter Share Celebrating Nutrition Month on Linkedin Email Celebrating Nutrition Month linkNutrition Month 2026 continues with the 2025 theme: Nourish to Flourish—a reminder of the powerful connection between what we eat and how we feel. This year, we continue to emphasize how nutritious food supports overall well‑being and helps us thrive in all areas of life.
Throughout March, look forward to tips, recipes, and reflections that showcase the many ways nutrition helps us flourish. With grocery costs continuing to rise, Registered Dietitians are increasingly encouraging people to explore more plant‑based meals. These dishes are often budget‑friendly, full of flavour, and packed with nutrients.
Help us celebrate Nutrition Month by extending a warm thank‑you to our Registered Dietitian, Celine Small. We are fortunate to have her expertise and dedication supporting the dietary needs of our residents and team.
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March 4, 2026- Respiratory Outbreak Declared Over
Share March 4, 2026- Respiratory Outbreak Declared Over on Facebook Share March 4, 2026- Respiratory Outbreak Declared Over on Twitter Share March 4, 2026- Respiratory Outbreak Declared Over on Linkedin Email March 4, 2026- Respiratory Outbreak Declared Over linkIn collaboration with Public Health, the Whole-Home respiratory outbreak has now been declared over. Thank you for your patience and cooperation as we worked through this most recent outbreak. As always, please remember the importance of diligent hand hygiene to help prevent future illnesses and keep our residents safe and healthy.
If you have questions, please contact Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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March 3, 2026- Respiratory Outbreak Update
Share March 3, 2026- Respiratory Outbreak Update on Facebook Share March 3, 2026- Respiratory Outbreak Update on Twitter Share March 3, 2026- Respiratory Outbreak Update on Linkedin Email March 3, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 1 18 19 Birch 1 4 5 Cedar 0 2 2 Oak 0 5 5 Maple 0 0 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Masks are now required throughout the entire home
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Home at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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March 2, 2026 - Respiratory Outbreak Update
Share March 2, 2026 - Respiratory Outbreak Update on Facebook Share March 2, 2026 - Respiratory Outbreak Update on Twitter Share March 2, 2026 - Respiratory Outbreak Update on Linkedin Email March 2, 2026 - Respiratory Outbreak Update linkIn collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 3 16 19 Birch 2 3 5 Cedar 1 1 2 Oak 0 5 5 Maple 0 0 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Masks are now required throughout the entire home
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Home at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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March 1, 2026 - Respiratory Outbreak Update
Share March 1, 2026 - Respiratory Outbreak Update on Facebook Share March 1, 2026 - Respiratory Outbreak Update on Twitter Share March 1, 2026 - Respiratory Outbreak Update on Linkedin Email March 1, 2026 - Respiratory Outbreak Update linkIn collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 4 15 19 Birch 3 2 5 Cedar 1 1 2 Oak 0 5 5 Maple 0 0 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Masks are now required throughout the entire home
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Home at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 28, 2026 - Respiratory Outbreak Update
Share February 28, 2026 - Respiratory Outbreak Update on Facebook Share February 28, 2026 - Respiratory Outbreak Update on Twitter Share February 28, 2026 - Respiratory Outbreak Update on Linkedin Email February 28, 2026 - Respiratory Outbreak Update linkIn collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 6 13 19 Birch 3 2 5 Cedar 1 1 2 Oak 0 5 5 Maple 0 0 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Masks are now required throughout the entire home
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Home at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 27, 2026- Respiratory Outbreak Update
Share February 27, 2026- Respiratory Outbreak Update on Facebook Share February 27, 2026- Respiratory Outbreak Update on Twitter Share February 27, 2026- Respiratory Outbreak Update on Linkedin Email February 27, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 8 11 19 Birch 3 2 5 Cedar 1 1 2 Oak 0 5 5 Maple 0 0 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Masks are now required throughout the entire home
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Home at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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March 24 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -