We’d like to share a brief update about our fire alarm system.

The new main fire alarm panel has now been installed and is fully operational. This is an important step in maintaining safety for everyone in our home.

At the moment, the display panels located at the nursing stations and front entrance are not yet connected to the main system. Work is already scheduled to complete this connection, and we expect it to be resolved soon.

In the meantime, if a fire alarm is activated, staff will check the main fire alarm panel to identify the location of the alarm.

Please be assured that safety remains our top priority, and all necessary procedures are in place during this temporary period. We will provide another update once the system is fully connected.

Thank you for your understanding and continued support.

Please contact Steve Files, Environmental Services Manager, if you have any questions or concerns about this project.

steve.files@muskoka.on.ca

1. Prevents the Spread of Infections

• Germs are most commonly spread through hands.
• Proper hand hygiene reduces transmission of:
• Respiratory infections (e.g., influenza, COVID-19)
• Gastrointestinal illnesses (e.g., norovirus)
• Antibiotic-resistant organisms (e.g., MRSA)

2. Protects Vulnerable Residents

• Many LTC residents:
• Have weakened immune systems
• Require assistance with daily care
• Clean hands protect residents during close-contact care like feeding, bathing, and dressing.

3. Protects Staff and Visitors

• Healthcare workers can both acquire and spread infections.
• Regular hand hygiene protects:
• Staff health
• Families and visitors
• The broader community

4. Reduces Outbreaks

• LTC homes are high-risk environments for outbreaks.
• Good hand hygiene practices:
• Reduce outbreak frequency
• Minimize severity and spread when outbreaks occur

5. Improves Overall Quality of Care

• Fewer infections mean:
• Better resident outcomes
• Less hospitalization
• Lower healthcare costs
• Demonstrates professionalism and commitment to safety

🖐️ When to Perform Hand Hygiene (Key Moments)

LTC staff should clean their hands:

1. Before resident contact
2. Before performing clean/aseptic tasks
3. After exposure to body fluids
4. After resident contact
5. After contact with resident surroundings

🧴 Methods of Hand Hygiene

1. Alcohol-Based Hand Rub (ABHR)

• Preferred method when hands are not visibly dirty
• Fast and effective

2. Handwashing with Soap and Water

• Required when:
• Hands are visibly soiled
• After toileting
• During outbreaks like Respiratory and Gastroenteritis

⚠️ Consequences of Poor Hand Hygiene

• Increased infections and outbreaks
• Higher hospitalization and mortality rates
• Increased antibiotic use and resistance
• Regulatory penalties for the facility

⭐ Key Takeaway

Hand hygiene is the simplest, most effective way to prevent infections and save lives in long-term care. Consistent and proper practice protects residents, staff, and the entire care environment.

If you have questions, please contact Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

Philosophy of Care

MuskokaCare is care grounded in respect, relationship, purpose, and belonging—supporting people living with dementia to live meaningful lives, every day, in a community that truly feels like home.

Muskoka Care Purpose and Vision

MuskokaCare is a made-in-Muskoka, person-centred model of care that guides how we treat people, make decisions, and deliver care and services every day. It reflects the values, strengths, and unique characteristics of Muskoka’s communities and long-term care homes.

The purpose of the MuskokaCare Social Model of Dementia Care is to support people to live well with dementia by focusing on relationships, identity, inclusion, and meaningful daily life—rather than solely on medical needs or task-based care.

MuskokaCare aligns with Ontario’s direction under the Fixing Long-Term Care Act (2021) and the Improving Dementia Care in Ontario Act (2024). This model represents the District of Muskoka’s living, locally grounded response—co-created with our staff, residents, persons of importance, and families.

Our guiding question:

How do we support people to live meaningful, connected lives while living with dementia?

MuskokaCare Context and Population

Residents in Muskoka’s long-term care homes come from a range of rural, small-town, and culturally diverse backgrounds. This includes Indigenous peoples, long-time local residents, newcomers, and individuals who have chosen to make Muskoka their home later in life. Although Muskoka’s aging population is smaller and less urban than large cities, our model of care must still

respond to:

• Different life experiences and identities
• Cultural traditions and spiritual practices
• Language preferences and communication styles
• The values of close-knit rural and community-based living

MuskokaCare was intentionally developed to reflect this context while incorporating proven best practices from existing dementia care models, with a strong focus on respect, equity, diversity, and inclusion.

What is a Social Model of Dementia Care?

Within MuskokaCare, dementia is understood through a social model of care, which:

• Recognizes dementia as a disability shaped by environment, relationships, and social structures—not just a medical condition
• Prioritizes meaningful connection, choice, belonging, and inclusion
• Values who a person is, not just the care tasks they require
• Emphasizes everyday life, social engagement, and participation in community

This approach shifts the focus from managing behaviours to understanding unmet needs and supporting quality of life.

Core Principles of The MuskokaCare Social Model

Personhood and Identity

Every person living with dementia has a unique history, identity, and set of strengths. What this means to practice:

• Life stories are embedded into care planning
• Preferred names, routines, and communication approaches are respected
• Residents continue meaningful roles such as helper, greeter, gardener, or mentor
• Care is individualized, not one-size-fits-all

Relationships First

Strong, trusting relationships are central to wellbeing. What this means in practice:

• Consistent assignment of care teams where possible
• Staff are supported to spend time listening and connecting—not just completing tasks
• Emotional safety is valued equally with physical safety
• Families and persons of importance are partners in care, not visitors

Meaningful Daily Life

Life in long-term care is about living, not simply receiving care. What this means in practice:

• Engagement in real, everyday activities such as folding laundry, setting tables, or watering plants
• Flexible daily rhythms instead of rigid schedules
• Choice and control over waking, eating, bathing, and resting times
• Opportunities for purpose, contribution, and routine

Inclusion and Citizenship

People living with dementia remain citizens of their home and community. What this means in practice:

• Shared spaces and meals that promote belonging, Inclusive programming rather than separation
• Ongoing connections with the wider community, including children, volunteers, pets, and faith groups
• Avoiding language and practices that divide “us” and “them.”

Watch for more updates as our team works to further enhance MuskokaCare in our Home.

If you have questions or feedback, please connect with a leadership team member or email administrator.pines@muskoka.on.ca

As we lead up to Father’s Day, Men’s Mental Health Week offers an opportunity to pause and reflect on the well-being of the fathers, grandfathers, husbands, brothers, sons, friends, and mentors who play important roles in our lives. While many men are often seen as sources of strength and support for others, they may be less likely to speak openly about their own struggles or seek help when they need it. In Canada, approximately three out of every four suicide deaths are men, highlighting the importance of raising awareness and encouraging conversations about mental health.



Mental health is an important part of overall health and well-being. Staying connected, reaching out for support, engaging in meaningful activities, and checking in with one another can make a significant difference.

This Men’s Mental Health Week, we encourage everyone to help create a culture where men feel comfortable talking about their experiences, seeking support when needed, and knowing they do not have to face challenges alone.

What is Palliative Care?

Palliative care in LTC focuses on comfort, dignity, and quality of life for residents with serious or life-limiting illnesses—not just at the end of life, but throughout illness progression.

Goals of Palliative Care

• Relieve pain and symptoms (e.g., breathlessness, anxiety, nausea)
• Support emotional, spiritual, and psychosocial needs
• Maintain resident dignity and preferences
• Involve residents and families in care decisions and advance care planning

Key Components in LTC

1. Person-Centered Care

• Respect resident wishes, cultural values, and beliefs
• Use advance directives and goals-of-care discussions

2. Symptom Management

• Pain control (regular assessment and timely intervention)
• Managing common symptoms:
• Shortness of breath
• Agitation/confusion
• Fatigue
• Loss of appetite

3. Interdisciplinary Team Approach

• Nurses, PSWs, physicians, social workers, and spiritual care
• All Team members have a role to play
• Collaboration ensures holistic care

4. Communication

• Honest, compassionate conversations about:
• Prognosis
• Goals of care
• End-of-life expectations
• Regular updates to families or persons of importance

5. End-of-Life Care

• Focus shifts to comfort and dignity
• Support during the final days and hours
• Provide a calm, respectful environment
• Initiating our Butterfly Program to support the resident, their family members and their persons of importance

Grief affects not only families and persons of importance but also residents and staff.

Who Needs Support?

• Families or persons of importance of residents who are declining or have passed
• Residents grieving the loss of peers
• Staff experiencing cumulative loss (compassion fatigue)

Types of Grief in LTC

• Anticipatory grief – before death occurs
• Acute grief – immediately after loss
• Complicated grief – prolonged or intensified grief
• Disenfranchised grief – grief that is not openly acknowledged (common in staff)

Supporting Families or Persons of Importance

Key Approaches:

• Provide clear, compassionate communication
• Encourage time with loved ones (flexible visiting where possible)
• Offer privacy and a peaceful space
• Provide information on what to expect near end of life
• Follow-up support after death (bereavement calls, resources)

Supporting Residents

• Acknowledge losses (friends, independence, health)
• Provide opportunities to:
• Talk and share memories
• Participate in the Walk of Life
• Participate in the Celebration of Life
• Offer emotional and spiritual support

Supporting Staff

LTC staff frequently experience grief due to close relationships with residents.

Strategies:

• Debrief after resident deaths
• Encourage peer support
• Provide access to counseling or EAP
• Promote self-care and resilience
• Recognize and validate grief

Meaningful Practices at the Pines

• Remembrance boards
• The Walk of Life - honouring the resident
• Celebration of Life
• Candle placed at the dining room seat of the resident who has passed

Risks if Support is Lacking

• Burnout and compassion fatigue in staff
• Emotional distress in families
• Reduced quality of care

Key Takeaway

Palliative care at the Pines is about living well until the end, while grief and loss support ensures no one—resident, family, or staff—faces that journey alone.

If you have any questions or concerns, please feel free to speak with a member of our leadership team, or Social Worker (Andrea Groomes), or a member of the Registered Staff.

We are pleased to share an important safety update at The Pines. During the week of June 8, we will be upgrading our fire alarm system from the existing EST3 panel to a newer, more advanced EST4 panel.

This upgrade reflects our ongoing commitment to maintaining a safe, reliable, and modern environment for residents, staff, and visitors.

Why This Upgrade Matters

The new EST4 fire alarm system offers several important benefits:

• Enhanced Reliability – Improved system stability reduces the risk of faults or downtime
• Faster Response Times – Quicker detection helps ensure timely action in emergencies
• Improved Diagnostics – More detailed system information allows for faster troubleshooting
• Future-Ready Technology – Supports newer devices and evolving safety standards
• Better Integration – Works more effectively with other building safety systems

What to Expect During the Week

• Certified technicians will be on-site to complete the upgrade
• There may be brief periods of alarm testing, including audible alerts
• Residents and staff will be notified in advance of any testing

To further ensure safety during this transition, a Fire Watch will be in place throughout the week. This added precaution provides continuous monitoring and helps reduce any potential risk while the system is being upgraded.

Our Commitment

Resident comfort and safety remain our top priority. We will take every step to minimize disruption and ensure everyone feels informed and supported throughout the process.

Thank you for your continued trust and cooperation as we complete this important safety improvement.

Please contact Steve Files, Environmental Services Manager, if you have any questions or concerns about this project.

steve.files@muskoka.on.ca

Important Reminder for Residents and Families

The Maple Spa Room will be temporarily closed during the week of June 8 to allow for necessary floor repairs and improvements.

This work is essential to maintaining a safe, clean, and comfortable environment. High-quality flooring in spa areas plays a key role in preventing slips and falls, supporting infection control, and ensuring we continue to meet the high standards of care our residents deserve.

What to Expect

• Maple residents will continue their regular bathing routines without interruption
• Bathing services will take place in the Birch Spa Room during this time
• Staff will provide full support to ensure comfort, dignity, and safety throughout the transition

We recognize that changes to routine can be challenging. Our team will be available to offer reassurance and assistance to help make this transition as smooth as possible for residents.

Thank You

We sincerely appreciate your patience, understanding, and cooperation as we complete these important upgrades. These improvements help us maintain a safe and welcoming home for all.

If you have any questions or concerns, please feel free to speak with a member of our team.

Change is a natural part of life—yet for residents in long-term care, it can sometimes feel overwhelming. Whether it’s adjusting to a new routine, changes in health, or transitioning into a new environment, these experiences can impact comfort, confidence, and overall well-being.

At The Pines, we recognize that supporting residents through change requires patience, understanding, and a compassionate approach.

Supporting Residents Through Change

Residents may respond to change in different ways. Some may become withdrawn, restless, or uncertain, while others may simply need extra reassurance. Our team focuses on:

• Consistency and routine to provide a sense of stability
• Personalized care that reflects each resident’s history, preferences, and needs
• Meaningful activities to promote engagement and comfort
• Open communication with residents and families to ease transitions

Small, thoughtful actions—such as familiar items from home, regular visits, or maintaining traditions—can help residents feel more secure and connected.

The Important Role of Caregivers & Families

Family members and caregivers are vital partners in helping residents adjust to change. Your presence, encouragement, and insights make a meaningful difference. By sharing information about your loved one’s routines, interests, and life story, you help us provide care that feels familiar and reassuring.

Caring for Yourself, Too

Supporting a loved one through change can also be emotional for caregivers. It’s important to remember that your well-being matters.

Here are a few gentle reminders for caregiver self-care:

• Take time to rest and recharge—even small breaks help
• Stay connected with friends, family, or support groups
• Ask for support when needed—you are not alone
• Acknowledge your feelings and give yourself grace
• Celebrate small moments of connection and positivity

Caring for yourself allows you to continue supporting your loved one with strength and compassion.

Moving Forward Together

At The Pines, we are committed to creating a supportive environment where residents feel safe, valued, and at home—especially during times of change. By working together, we can ease transitions, strengthen connections, and promote well-being for both residents and their families.

If you have any questions or would like to share insights about your loved one, our team is always here to listen and support you.

Ensuring the safety and well-being of residents is a top priority at the Pines. One important safety concern is elopement, which occurs when a resident leaves a safe area without staff awareness or supervision. This can place individuals at risk, particularly those living with cognitive impairments such as dementia.

What is Elopement and Why Does It Happen?

Elopement is often unintentional and typically linked to a resident’s unmet needs or confusion. Residents may try to leave because they are:

• Looking for familiar places or people
• Experiencing anxiety, restlessness, or boredom
• Trying to maintain a sense of independence
• Responding to environmental triggers or routines from their past

Understanding that these behaviours often have meaning behind them helps shift the focus from “preventing wandering” to supporting the person’s needs safely and compassionately.

How The Pines Supports Prevention

The Pines take many steps to reduce the risk of elopement, including:

• Secured entrances and exits
• Individualized care plans and risk assessments
• Monitoring systems and alert devices (Roam Alert)
• Structured routines and meaningful activities
• Staff training on responsive behaviours

However, preventing elopement is a shared responsibility—and families play a key role in supporting these efforts.

The Important Role of Families

Families bring invaluable knowledge about their loved one’s history, habits, and preferences. This information helps staff create personalized approaches to care. Here’s how families can support:

1. Share Personal Insights

Provide details about past routines, favourite places, occupations, and triggers. For example, a resident who always “went to work” at a certain time may need structured activities during that period.

2. Communicate Changes

Let staff know about any noticeable changes in behaviour, mood, or health. Even small updates can help adjust care strategies early.

3. Support Care Planning

Participate in care conferences and discussions about safety measures. Your input helps ensure plans reflect the resident’s needs and preferences.

4. Bring Familiar Comforts

Photos, meaningful objects, or familiar items can reduce anxiety and help residents feel more at ease in their environment.

5. Encourage Engagement

Encouraging involvement in social and recreational activities can reduce restlessness and provide a sense of purpose and belonging.

6. Follow Safety Practices During Visits

Be mindful of secure entry/exit procedures when visiting. Always ensure that doors close properly and notify staff when leaving with or returning a resident.

Working Together for Safety and Quality of Life

Preventing elopement is not only about safety—it is also about respecting dignity, independence, and quality of life. By working in partnership, families and care teams can better understand each resident’s needs and create supportive environments that reduce risk.

Together, through communication, collaboration, and shared commitment, we can ensure residents remain safe while continuing to feel valued, understood, and at home.

Celebrating Family Council Week: Strength in Partnership

Family Council Week is a special time each year to recognize and celebrate the vital role Family Councils play in long-term care homes across Ontario. These councils bring together family members, caregivers, residents, and staff to foster open communication, collaboration, and a shared commitment to enhancing quality of life for everyone who calls the home their community.

At its heart, Family Council Week is about connection. It highlights the meaningful partnerships that form when families and care teams work side by side, sharing insights, experiences, and ideas. These partnerships help ensure that residents’ voices are supported, care is person-centered, and the home environment remains welcoming and responsive.

As we mark Family Council Week, we extend our appreciation to all who participate in and support Family Councils. Your dedication helps create a culture of respect, inclusion, and continuous improvement. Together, we are building stronger communities and enriching the lives of residents every day.

Let’s continue to connect, collaborate, and celebrate the power of partnership in care.