The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

  • CARF Accreditation Survey Coming Soon.....

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    Please let us know if you have any questions about the CARF accreditation process. You are welcome to connect in person with Scot Gray, Jennifer Carriere, or Jennifer Ridgely. Alternatively, you may email administrator.pines@muskoka.on.ca for more information.


    We look forward to working through this process together as we continue to support quality improvement and exceptional care for the residents of our home.

  • Updated Technology to Support Infection Prevention and Control

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    The Nursing Department is excited to share that we have new, upgraded technology to help identify a wide range of infectious agents within the home. This device, called the Cepheid, enhances our ability to assess and respond quickly. (Pictured at left: Stephanie Albert, IPAC Lead, and Catherine King, RN.)

    While we certainly prefer to avoid those bothersome cold and flu viruses, the Cepheid machine allows us to diagnose infections much faster so we can provide timely and effective treatment. The system can deliver results in approximately 30 minutes for infectious diseases such as influenza, RSV, COVID‑19, and more.

    Once we receive results from the Cepheid machine, they are then validated by Public Health to ensure accuracy and appropriate follow‑up.

  • Celebrating International Women’s Day

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    supporting image

    International Women's Day (IWD) is important because it serves as a global catalyst for gender parity, a milestone for celebrating achievements, and a critical call to action against persistent inequalities.

    The significance of the day in 2026 is driven by several key factors:

    1. Addressing the Global Legal Gap

    2. A Call for "Action over Symbols"

    3. Economic and Social Prosperity

    4. Safety and Human Rights

    5. Historical Reflection and Solidarity

    We celebrate IWD with all our residents, staff, family members, volunteers and visitors. For more information click on the Resource: https://www.internationalwomensday.com/

  • Celebrating Nutrition Month

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    Nutrition Month 2026 continues with the 2025 theme: Nourish to Flourish—a reminder of the powerful connection between what we eat and how we feel. This year, we continue to emphasize how nutritious food supports overall well‑being and helps us thrive in all areas of life.


    Throughout March, look forward to tips, recipes, and reflections that showcase the many ways nutrition helps us flourish. With grocery costs continuing to rise, Registered Dietitians are increasingly encouraging people to explore more plant‑based meals. These dishes are often budget‑friendly, full of flavour, and packed with nutrients.


    Help us celebrate Nutrition Month by extending a warm thank‑you to our Registered Dietitian, Celine Small. We are fortunate to have her expertise and dedication supporting the dietary needs of our residents and team.

  • March 4, 2026- Respiratory Outbreak Declared Over

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    In collaboration with Public Health, the Whole-Home respiratory outbreak has now been declared over. Thank you for your patience and cooperation as we worked through this most recent outbreak. As always, please remember the importance of diligent hand hygiene to help prevent future illnesses and keep our residents safe and healthy.

    If you have questions, please contact Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • March 3, 2026- Respiratory Outbreak Update

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    In collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.

    Home Area Current Cases Resolved Cases Total Cases
    Spruce 1 18 19
    Birch 1 4 5
    Cedar 0 2 2
    Oak 0 5 5
    Maple 0 0 0


    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks are now required throughout the entire home
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Home at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 2, 2026 - Respiratory Outbreak Update

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    In collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.

    Home Area Current Cases Resolved Cases Total Cases
    Spruce 3 16 19
    Birch 2 3 5
    Cedar 1 1 2
    Oak 0 5 5
    Maple 0 0 0


    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks are now required throughout the entire home
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Home at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 1, 2026 - Respiratory Outbreak Update

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    In collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.

    Home Area Current Cases Resolved Cases Total Cases
    Spruce 4 15 19
    Birch 3 2 5
    Cedar 1 1 2
    Oak 0 5 5
    Maple 0 0 0


    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks are now required throughout the entire home
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Home at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • February 28, 2026 - Respiratory Outbreak Update

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    In collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.

    Home Area Current Cases Resolved Cases Total Cases
    Spruce 6 13 19
    Birch 3 2 5
    Cedar 1 1 2
    Oak 0 5 5
    Maple 0 0 0


    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks are now required throughout the entire home
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Home at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • February 27, 2026- Respiratory Outbreak Update

    Share February 27, 2026- Respiratory Outbreak Update on Facebook Share February 27, 2026- Respiratory Outbreak Update on Twitter Share February 27, 2026- Respiratory Outbreak Update on Linkedin Email February 27, 2026- Respiratory Outbreak Update link

    In collaboration with Public Health, the Whole Home has now been placed in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.

    Home Area Current Cases Resolved Cases Total Cases
    Spruce 8 11 19
    Birch 3 2 5
    Cedar 1 1 2
    Oak 0 5 5
    Maple 0 0 0


    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks are now required throughout the entire home
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Home at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

Page last updated: 06 Mar 2026, 11:15 AM