The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Birch – Respiratory Outbreak Declared January 16, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Cedar – Respiratory Outbreak Declared January 18, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Birch – Respiratory Outbreak Declared January 16, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Cedar – Respiratory Outbreak Declared January 18, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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District of Muskoka Long Term Care Strategic Planning Partner Survey - We need your feedback!
Share District of Muskoka Long Term Care Strategic Planning Partner Survey - We need your feedback! on Facebook Share District of Muskoka Long Term Care Strategic Planning Partner Survey - We need your feedback! on Twitter Share District of Muskoka Long Term Care Strategic Planning Partner Survey - We need your feedback! on Linkedin Email District of Muskoka Long Term Care Strategic Planning Partner Survey - We need your feedback! linkWe are updating our Strategic Plan for 2026–2029 and envision a unified approach that brings together the Pines and Fairvern Strategic Plans into one comprehensive Long-Term Care Strategic Plan for the District of Muskoka. Your insights are essential as we move through this work. Thank you for taking the time to help shape the future of long-term care in our community. Please use the link below to complete the survey before February 16, 2026. -
January 23, 2026, Oak Declares Respiratory Outbreak Cedar & Birch Home Area Outbreak Update
Share January 23, 2026, Oak Declares Respiratory Outbreak Cedar & Birch Home Area Outbreak Update on Facebook Share January 23, 2026, Oak Declares Respiratory Outbreak Cedar & Birch Home Area Outbreak Update on Twitter Share January 23, 2026, Oak Declares Respiratory Outbreak Cedar & Birch Home Area Outbreak Update on Linkedin Email January 23, 2026, Oak Declares Respiratory Outbreak Cedar & Birch Home Area Outbreak Update linkIn collaboration with Public Health, the Oak Home Area declared a Respiratory Outbreak on January 23, 2026. There are currently five (5) residents with symptoms of cough, congestion, and/or runny nose. Cedar & Birch Home Areas remain in a Respiratory Outbreak with two (2) residents testing positive for COVID in Birch. Family members have been notified. We are currently waiting for test results for multiple residents through Public Health.
Home Area Current Cases Resolved Cases Birch 5 0 Cedar 9 0 Oak 5 0If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Cedar and Birch Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Celebrating England Day at the Pines
Share Celebrating England Day at the Pines on Facebook Share Celebrating England Day at the Pines on Twitter Share Celebrating England Day at the Pines on Linkedin Email Celebrating England Day at the Pines link
The residents have chosen England as this month’s destination. On Thursday, January 29th, 2026, our team will be dedicating the day to all things English—food, activities, and plenty of fun. Come join us as we explore England together!
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Idling-Free Community
Share Idling-Free Community on Facebook Share Idling-Free Community on Twitter Share Idling-Free Community on Linkedin Email Idling-Free Community linkPlease remember that the Pines is part of an idling‑free community. If you are picking up a resident, please turn off your car while parked at the front entrance. This area may only be used for a brief stop, as it must remain clear for emergency vehicles, delivery trucks, bus loading for outings, and other essential access.

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January 2026 Family Council Meeting Recording
Share January 2026 Family Council Meeting Recording on Facebook Share January 2026 Family Council Meeting Recording on Twitter Share January 2026 Family Council Meeting Recording on Linkedin Email January 2026 Family Council Meeting Recording linkThank you to everyone who was able to join the meeting this week. The recording is available below for your review. We look forward to seeing you next month as we continue these important educational sessions.
Recording: January 2026 Family Council Recording
Passcode: U1Ta1MK@
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Holocaust Remembrance Day & National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia
Share Holocaust Remembrance Day & National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia on Facebook Share Holocaust Remembrance Day & National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia on Twitter Share Holocaust Remembrance Day & National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia on Linkedin Email Holocaust Remembrance Day & National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia linkJanuary 27th - There are several holocaust remembrance and awareness dates, but this one specifically memorializes the victims of the Holocaust. The date marks the anniversary of the liberation of the Auschwitz Concentration Camp in 1945 by the Red Army. We remember the tragic loss of over 6 million Jewish people from across Europe, as well as the loss of countless people from other minority populations.
Resource: The Shoah Foundation - https://sfi.usc.edu/
January 29th – National Day of Remembrance of the Quebec City Mosque Attack and Action Against Islamophobia. This terrorist attack on a Quebec City Mosque left 6 dead and 19 injured. The event simultaneously highlighted and exacerbated the Islamophobia present across Canada. This day provides an opportunity to honour the memory of the victims, to recognize those who selflessly and courageously put themselves in harm’s way to protect others and to express solidarity with the survivors of this tragedy.
Resource: https://sencanada.ca/en/info-page/parl-44-1/ridr-islamophobia/
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January 22, 2026 - Cedar and Birch Outbreak Update
Share January 22, 2026 - Cedar and Birch Outbreak Update on Facebook Share January 22, 2026 - Cedar and Birch Outbreak Update on Twitter Share January 22, 2026 - Cedar and Birch Outbreak Update on Linkedin Email January 22, 2026 - Cedar and Birch Outbreak Update linkIn collaboration with Public Health, the Cedar & Birch Home Areas remain in a Respiratory Outbreak with two (2) residents testing positive for COVID. Currently, four (4) residents in Birch and nine (9) in Cedar are experiencing symptoms of cough, congestion, and/or runny nose. Family members have been notified. We are currently waiting for test results for multiple residents through Public Health.
If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Cedar and Birch Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Family Council Meeting Tonight!
Share Family Council Meeting Tonight! on Facebook Share Family Council Meeting Tonight! on Twitter Share Family Council Meeting Tonight! on Linkedin Email Family Council Meeting Tonight! linkJoin the Family Council Committee for a night of education and conversation.
We will have our physio team and a nurse to discuss physiotherapy services and restorative care.
When: January 21st, 2026, starting at 6:30 pm
Join Zoom Meeting
https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1
Meeting ID: 882 1040 2686
Passcode: 815834
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January 21, 2026 - Cedar & Birch Home Area Outbreak Update
Share January 21, 2026 - Cedar & Birch Home Area Outbreak Update on Facebook Share January 21, 2026 - Cedar & Birch Home Area Outbreak Update on Twitter Share January 21, 2026 - Cedar & Birch Home Area Outbreak Update on Linkedin Email January 21, 2026 - Cedar & Birch Home Area Outbreak Update linkIn collaboration with Public Health, the Cedar & Birch Home Areas remain in a Respiratory Outbreak with two (2) residents testing positive for COVID. Currently, four (4) residents in Birch and nine (9) in Cedar are experiencing symptoms of cough, congestion, and/or runny nose. Family members have been notified. We are currently waiting for test results for multiple residents through Public Health.
If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Cedar and Birch Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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January 20, 2026- Cedar & Birch Home Area Outbreak Update
Share January 20, 2026- Cedar & Birch Home Area Outbreak Update on Facebook Share January 20, 2026- Cedar & Birch Home Area Outbreak Update on Twitter Share January 20, 2026- Cedar & Birch Home Area Outbreak Update on Linkedin Email January 20, 2026- Cedar & Birch Home Area Outbreak Update linkIn collaboration with Public Health, the Cedar & Birch Home Areas remain in a Respiratory Outbreak with one (1) resident testing positive for COVID. Currently, four (4) residents in Birch and seven (7) in Cedar are experiencing symptoms of cough, congestion, and/or runny nose. Family members have been notified. We are currently waiting for test results for two (2) of the residents.
If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Cedar and Birch Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -