The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Supporting Family Engagement in LTC
Share Supporting Family Engagement in LTC on Facebook Share Supporting Family Engagement in LTC on Twitter Share Supporting Family Engagement in LTC on Linkedin Email Supporting Family Engagement in LTC linkCLOSED: This discussion has concluded.Family members of residents in LTC are important partners in care. Supporting the presence and engagement of family and friends of residents requires deliberate planning and thorough communication with residents, families, and team members.
You can find resources here at: https://clri-ltc.ca/resource/families/
Including resources from Mealtime Assistance Course, A Communication Toom to Support Families in LTC, Public Health Ontario, and PPE for Families Video.
Here is a link to the PPE for Families Video: https://www.youtube.com/watch?v=GkAYc5wcn0c&feature=emb_logo
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Resident Council Week September 16th to 22nd
Share Resident Council Week September 16th to 22nd on Facebook Share Resident Council Week September 16th to 22nd on Twitter Share Resident Council Week September 16th to 22nd on Linkedin Email Resident Council Week September 16th to 22nd linkCLOSED: This discussion has concluded.In honour of Resident Council Week, we will be hosting a Carnival Theme Day with many games and treats. We are looking for volunteer assistance on Thursday, September 19th. If you or someone you know can help at the event, please contact the Activity Department at ext. 4873. We hope to see you there with your loved one for some fun and carnival treats!
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Join Us for Wacky Hair Day!
Share Join Us for Wacky Hair Day! on Facebook Share Join Us for Wacky Hair Day! on Twitter Share Join Us for Wacky Hair Day! on Linkedin Email Join Us for Wacky Hair Day! linkCLOSED: This discussion has concluded.Join Us on Tuesday, September 17th for our Wacky Hair theme Day! We hope to see your craziest hair and have some fun with the residents and staff!
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Exterior Window Cleaning Starting Monday, Sept. 16th, 2024
Share Exterior Window Cleaning Starting Monday, Sept. 16th, 2024 on Facebook Share Exterior Window Cleaning Starting Monday, Sept. 16th, 2024 on Twitter Share Exterior Window Cleaning Starting Monday, Sept. 16th, 2024 on Linkedin Email Exterior Window Cleaning Starting Monday, Sept. 16th, 2024 linkCLOSED: This discussion has concluded.The windows on the home will be cleaned starting on Monday. Our team will be mindful of this when assisting residents in their rooms and we will ensure that all windows are closed.
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Front Balcony Repair Starting Monday
Share Front Balcony Repair Starting Monday on Facebook Share Front Balcony Repair Starting Monday on Twitter Share Front Balcony Repair Starting Monday on Linkedin Email Front Balcony Repair Starting Monday linkCLOSED: This discussion has concluded.The front balcony at the home will be closed for the next week or two as repairs take place. We are very sorry for any inconvenience. If you wish to use a balcony in the meantime, one is available close to the Birch Home Area and a common courtyard on the main floor.
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Notice to The Pines Staff and Residents- Site Blasting at 100 Pine St On Thursday, Sept 12
Share Notice to The Pines Staff and Residents- Site Blasting at 100 Pine St On Thursday, Sept 12 on Facebook Share Notice to The Pines Staff and Residents- Site Blasting at 100 Pine St On Thursday, Sept 12 on Twitter Share Notice to The Pines Staff and Residents- Site Blasting at 100 Pine St On Thursday, Sept 12 on Linkedin Email Notice to The Pines Staff and Residents- Site Blasting at 100 Pine St On Thursday, Sept 12 linkCLOSED: This discussion has concluded.Notice for 98 Pine Street- Rock Blasting at 100 Pine Street
Thursday, September 12, 2024, between 8:00am to 3:00pm
RE: Rock Blasting at 100 Pine Street
Notice to Staff at 98 Pine Street, Bracebridge
RE: Rock Blasting at 100 Pine Street Construction Site- Building Notice
On Thursday, September 12th, selective rock blasting will be completed at the northeast end of the construction site for 100 Pine Street, located behind the rear parking lot of McVittie Place. This is required work to allow the commencement of building construction on the property. To minimize disruption to the District properties in the area, localized blasting is being completed to avoid prolonged noise caused by equipment removal of rock. Staff and residents will hear a three-horn system prior to blasting at 30 seconds, 2 seconds and an all-clear horn upon completion. Please review with your residents to avoid any concerns during this process.
It is recommended to keep all windows closed on this day to reduce any noise or dust within buildings and vehicles. It is highly recommended to avoid any potential risk of damage to cars in the rear parking area that all staff park vehicles on Pine Street or at 70 Pine Street on this date. All staff and residents are requested to use the main entrance to access the building, where possible on this date to further minimize risk and avoid the construction area entirely at the rear of the building.
The fire route will not be open for foot traffic on this date and municipal sidewalks along Pine Street are recommended for use. For your safety, please obey all posted signage during construction. Staff are reminded not to go beyond any marked or fenced work areas as a safety precaution at any time. Thank you for your cooperation in advance.
Should you have any questions regarding this project please call the following number:
Business Hours: (705) 645-2100, Extension 4510
Monday to Friday 8:30 a.m. to 4:30 p.m.
Thank you for your cooperation in advance.
Shannon Lockwood
Capital Project Co-ordinator, Facilities Services -
Volunteer Opportunities at the Home
Share Volunteer Opportunities at the Home on Facebook Share Volunteer Opportunities at the Home on Twitter Share Volunteer Opportunities at the Home on Linkedin Email Volunteer Opportunities at the Home linkCLOSED: This discussion has concluded. -
Resources from Hospice Muskoka
Share Resources from Hospice Muskoka on Facebook Share Resources from Hospice Muskoka on Twitter Share Resources from Hospice Muskoka on Linkedin Email Resources from Hospice Muskoka linkCLOSED: This discussion has concluded. -
Infection Prevention and Control Starts with Hand Hygiene
Share Infection Prevention and Control Starts with Hand Hygiene on Facebook Share Infection Prevention and Control Starts with Hand Hygiene on Twitter Share Infection Prevention and Control Starts with Hand Hygiene on Linkedin Email Infection Prevention and Control Starts with Hand Hygiene linkCLOSED: This discussion has concluded.As we move into fall there is an increase in the risk of cold, flu, and COVID. We ask you to practice the Four (4) Moments of hand hygiene just as our team does to help protect yourself and the residents in the home. Please review the Public Health document below for more information. It is important to sanitize your hands on the way into the home and throughout your visit. We ask that you help your loved one to complete hand hygiene when in to visit, this helps to protect them.
Public Health Ontario states: The four moments of hand hygiene are key indicators of times when health care providers are to clean their hands when providing care or treatment to a patient/resident while working in a care environment. The document provides answers to some of the common questions related to each of the 4 Moments of Hand Hygiene. The target audience for this resource is anyone providing hand hygiene education.
The four moments include:
1. Moment 1: BEFORE first touching the patient/resident or their environment
2. Moment 2: BEFORE aseptic procedures
3. Moment 3: AFTER body fluid exposure risk
4. Moment 4: AFTER touching the patient/resident or their environment As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine what is considered patient/resident environment and what is considered the health care environment.
Public Health Ontario Four Moments of Hand Hygiene Information Sheet
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Continuous Quality Improvement
Share Continuous Quality Improvement on Facebook Share Continuous Quality Improvement on Twitter Share Continuous Quality Improvement on Linkedin Email Continuous Quality Improvement linkCLOSED: This discussion has concluded.Our team meets monthly to discuss quality improvement in the home. Our team has representatives from all departments as well as the Residents' Council and Family Council. Anyone is welcome to join if interested to see what is happening in the home or provide feedback for our team.
If you would like to review the minutes from the last quarter, they can be found on the Quality Improvement Board outside of the Oak Home Area.
If you are interested in attending a meeting or two, please email administrator.pines@muskoka.on.ca
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -