The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Ministry of Long-Term Care Public Inspection and Order Report

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    A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

  • Cedar Home Area Outbreak Declared Over May 28, 2025

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    In collaboration with Public Health, the Cedar Home Area Outbreak has been declared over as of May 28, 2025. Six (6) residents remain isolated, but can come out of their rooms with a mask. This isolation will be finished as of midnight tonight. General Visitors are now welcome in the home area. Please ensure that you screen yourself prior to visiting your loved one, and if you are feeling unwell, that you postpone visiting.

  • Outbreak Update, Cedar Home Area, May 27, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 26, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fourteen (14) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 24, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • May Family Council Recording

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    Thank you to those who attended the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. Below is the recording of the meeting.

    May Family Council Recording

    Passcode: *r5TdS?5

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.

  • Infection Control Education

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    This week, we focus on respiratory etiquette to reduce the risk of spreading germs. If you are feeling unwell, please ensure that you postpone your visit with your loved one. Residents are at a higher risk of serious illness and complications related to bacteria and viruses. A minor illness for a healthy adult can be detrimental to an elderly person. Thank you for helping to protect our residents and your loved ones.


  • Cedar Home Area Respiratory Outbreak Update May 23, 2025

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    In collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak on May 16, 2025. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 22, 2025

    Share Outbreak Update, Cedar Home Area, May 22, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 22, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 22, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 22, 2025 link

    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 21, 2025

    Share Outbreak Update, Cedar Home Area, May 21, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 21, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 21, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 21, 2025 link

    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
Page last updated: 09 Jun 2025, 10:05 AM