The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Ministry of Long-Term Care Public Inspection and Order Report
Share Ministry of Long-Term Care Public Inspection and Order Report on Facebook Share Ministry of Long-Term Care Public Inspection and Order Report on Twitter Share Ministry of Long-Term Care Public Inspection and Order Report on Linkedin Email Ministry of Long-Term Care Public Inspection and Order Report linkA Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.
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Cedar Home Area Outbreak Declared Over May 28, 2025
Share Cedar Home Area Outbreak Declared Over May 28, 2025 on Facebook Share Cedar Home Area Outbreak Declared Over May 28, 2025 on Twitter Share Cedar Home Area Outbreak Declared Over May 28, 2025 on Linkedin Email Cedar Home Area Outbreak Declared Over May 28, 2025 linkIn collaboration with Public Health, the Cedar Home Area Outbreak has been declared over as of May 28, 2025. Six (6) residents remain isolated, but can come out of their rooms with a mask. This isolation will be finished as of midnight tonight. General Visitors are now welcome in the home area. Please ensure that you screen yourself prior to visiting your loved one, and if you are feeling unwell, that you postpone visiting.
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Outbreak Update, Cedar Home Area, May 27, 2025
Share Outbreak Update, Cedar Home Area, May 27, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 27, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 27, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 27, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 26, 2025
Share Outbreak Update, Cedar Home Area, May 26, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 26, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 26, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 26, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fourteen (14) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 24, 2025
Share Outbreak Update, Cedar Home Area, May 24, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 24, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 24, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 24, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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May Family Council Recording
Share May Family Council Recording on Facebook Share May Family Council Recording on Twitter Share May Family Council Recording on Linkedin Email May Family Council Recording linkThank you to those who attended the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. Below is the recording of the meeting.
Passcode: *r5TdS?5
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkThis week, we focus on respiratory etiquette to reduce the risk of spreading germs. If you are feeling unwell, please ensure that you postpone your visit with your loved one. Residents are at a higher risk of serious illness and complications related to bacteria and viruses. A minor illness for a healthy adult can be detrimental to an elderly person. Thank you for helping to protect our residents and your loved ones.
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Cedar Home Area Respiratory Outbreak Update May 23, 2025
Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Facebook Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Twitter Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Linkedin Email Cedar Home Area Respiratory Outbreak Update May 23, 2025 linkIn collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak on May 16, 2025. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 22, 2025
Share Outbreak Update, Cedar Home Area, May 22, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 22, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 22, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 22, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 21, 2025
Share Outbreak Update, Cedar Home Area, May 21, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 21, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 21, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 21, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Follow Project
Family Council
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2025
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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June 24 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -