The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Public Inspection and Order Report posted - THE PINES

    Share Public Inspection and Order Report posted - THE PINES on Facebook Share Public Inspection and Order Report posted - THE PINES on X (formerly Twitter) Share Public Inspection and Order Report posted - THE PINES on Linkedin Email Public Inspection and Order Report posted - THE PINES link

    The Ministry visited at the end of April to complete a complaint inspection. Please see the attached report for additional details.

    Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

    A hard copy of the report is also available for review outside the Celebration Dining Room. The findings have been shared with both the Residents’ Council and families.

    If you have any questions or would like further information, please don’t hesitate to reach out.

    The Ministry visited at the end of April to complete a complaint inspection. Please see the attached report for additional details.

    Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

    A hard copy of the report is also available for review outside the Celebration Dining Room. The findings have been shared with both the Residents’ Council and families.

    If you have any questions or would like further information, please don’t hesitate to reach out.

  • May 28, 2026 - Oak Home Area Outbreak Update

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    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • May 27, 2026 - Oak Outbreak Update

    Share May 27, 2026 - Oak Outbreak Update on Facebook Share May 27, 2026 - Oak Outbreak Update on X (formerly Twitter) Share May 27, 2026 - Oak Outbreak Update on Linkedin Email May 27, 2026 - Oak Outbreak Update link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)(External link)or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)(External link)or ext. 4752

  • May 26, 2026 - Oak Outbreak Update

    Share May 26, 2026 - Oak Outbreak Update on Facebook Share May 26, 2026 - Oak Outbreak Update on X (formerly Twitter) Share May 26, 2026 - Oak Outbreak Update on Linkedin Email May 26, 2026 - Oak Outbreak Update link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)or ext. 4752

  • May 25, 2026 - Oak Home Area Outbreak

    Share May 25, 2026 - Oak Home Area Outbreak on Facebook Share May 25, 2026 - Oak Home Area Outbreak on X (formerly Twitter) Share May 25, 2026 - Oak Home Area Outbreak on Linkedin Email May 25, 2026 - Oak Home Area Outbreak link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

  • May 24, 2026 - Oak Outbreak Update

    Share May 24, 2026 - Oak Outbreak Update on Facebook Share May 24, 2026 - Oak Outbreak Update on X (formerly Twitter) Share May 24, 2026 - Oak Outbreak Update on Linkedin Email May 24, 2026 - Oak Outbreak Update link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

  • May 23, 2026 - Oak Home Area Outbreak Update

    Share May 23, 2026 - Oak Home Area Outbreak Update on Facebook Share May 23, 2026 - Oak Home Area Outbreak Update on X (formerly Twitter) Share May 23, 2026 - Oak Home Area Outbreak Update on Linkedin Email May 23, 2026 - Oak Home Area Outbreak Update link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time


    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)or ext. 4752

  • May 22, 2026 - Oak Home Area Moves from Suspected Respiratory Outbreak to Confirmed Outbreak

    Share May 22, 2026 - Oak Home Area Moves from Suspected Respiratory Outbreak to Confirmed Outbreak on Facebook Share May 22, 2026 - Oak Home Area Moves from Suspected Respiratory Outbreak to Confirmed Outbreak on X (formerly Twitter) Share May 22, 2026 - Oak Home Area Moves from Suspected Respiratory Outbreak to Confirmed Outbreak on Linkedin Email May 22, 2026 - Oak Home Area Moves from Suspected Respiratory Outbreak to Confirmed Outbreak link

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

    In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

    Home Area

    Current Cases

    Resolved Cases

    Total Cases

    Oak

    3

    0

    3

    Infection Control Measures

    • Surgical Masks to be worn on Oak Unit
    • Follow the 4 Moments of Hand Hygiene
    • Assist residents with hand hygiene before meals and throughout the day
    • Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
    • Oak Residents must remain in their home area
    • If they insist on leaving, assist with a mask or visor and encourage outdoor visits
    • IPAC Surveillance Screener EVERY SHIFT on Oak
    • Immediate isolation for any new symptoms
    • Cohort staff when possible;
    • Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
    • Twice-daily high‑touch cleaning with 1‑minute dwell time
    • Increased hand hygiene and PPE audits with coaching
    • No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

    Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

    We will continue to provide updates as needed.


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • Fire Alarm System Upgrade in June

    Share Fire Alarm System Upgrade in June on Facebook Share Fire Alarm System Upgrade in June on X (formerly Twitter) Share Fire Alarm System Upgrade in June on Linkedin Email Fire Alarm System Upgrade in June link

    We are pleased to share an important update regarding safety improvements at The Pines Long-Term Care Home. In early June, we will be upgrading our fire alarm system from the existing EST3 panel to a newer, more advanced EST4 panel.

    This upgrade reflects our ongoing commitment to maintaining a safe, reliable, and modern environment for residents, staff, and visitors.

    Why the Upgrade Matters

    The EST4 fire alarm panel represents the latest in fire safety technology. While our current EST3 system has served us well, the newer system offers several key advantages:

    • Enhanced Reliability: The EST4 system is designed with improved system stability and redundancy, reducing the likelihood of faults or downtime.
    • Faster Response Times: Advanced processing allows for quicker detection and response to potential fire events, helping ensure timely action in emergencies.
    • Improved Diagnostics: The new panel provides more detailed system information, allowing maintenance teams to identify and resolve issues more efficiently.
    • Future-Ready Technology: EST4 supports newer devices and software updates, ensuring the system remains up to date with evolving safety standards.
    • Better Integration: The upgraded system allows for improved integration with other building systems, enhancing overall facility safety management.

    What to Expect During the Upgrade

    The installation is scheduled for early June and will be carefully managed to minimize disruption to daily operations. During this time:

    • Certified technicians will be on site to complete the upgrade.
    • There may be brief periods of testing, including audible alarms.
    • Staff and residents will be notified in advance of any testing to ensure everyone is prepared
    • Resident comfort and safety will remain our top priority throughout the process.

    Thank you for your continued trust and support.

    If you have questions about the fire panel upgrade, please connect with Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca

    We are pleased to share an important update regarding safety improvements at The Pines Long-Term Care Home. In early June, we will be upgrading our fire alarm system from the existing EST3 panel to a newer, more advanced EST4 panel.

    This upgrade reflects our ongoing commitment to maintaining a safe, reliable, and modern environment for residents, staff, and visitors.

    Why the Upgrade Matters

    The EST4 fire alarm panel represents the latest in fire safety technology. While our current EST3 system has served us well, the newer system offers several key advantages:

    • Enhanced Reliability: The EST4 system is designed with improved system stability and redundancy, reducing the likelihood of faults or downtime.
    • Faster Response Times: Advanced processing allows for quicker detection and response to potential fire events, helping ensure timely action in emergencies.
    • Improved Diagnostics: The new panel provides more detailed system information, allowing maintenance teams to identify and resolve issues more efficiently.
    • Future-Ready Technology: EST4 supports newer devices and software updates, ensuring the system remains up to date with evolving safety standards.
    • Better Integration: The upgraded system allows for improved integration with other building systems, enhancing overall facility safety management.

    What to Expect During the Upgrade

    The installation is scheduled for early June and will be carefully managed to minimize disruption to daily operations. During this time:

    • Certified technicians will be on site to complete the upgrade.
    • There may be brief periods of testing, including audible alarms.
    • Staff and residents will be notified in advance of any testing to ensure everyone is prepared
    • Resident comfort and safety will remain our top priority throughout the process.

    Thank you for your continued trust and support.

    If you have questions about the fire panel upgrade, please connect with Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca

  • CORRECTION MAPLE - Spa Room Floor Repairs – Week of June 8

    Share CORRECTION MAPLE - Spa Room Floor Repairs – Week of June 8 on Facebook Share CORRECTION MAPLE - Spa Room Floor Repairs – Week of June 8 on X (formerly Twitter) Share CORRECTION MAPLE - Spa Room Floor Repairs – Week of June 8 on Linkedin Email CORRECTION MAPLE - Spa Room Floor Repairs – Week of June 8 link

    We would like to inform residents and families that the MAPLE Spa room will be temporarily closed during the week of June 8 to allow for important floor repairs and improvements.

    This work is necessary to ensure that our environment remains safe, clean, and comfortable for everyone. Maintaining high-quality flooring in wet areas like spa rooms is essential for preventing slips and falls, supporting infection control, and ensuring we continue to meet the standards of care our residents deserve.

    During this time, we are committed to ensuring that all MAPLE residents continue to receive their regular bathing routines without interruption. Residents will be supported by staff to use the BIRCH Spa room, where baths and showers will continue as scheduled in a safe and respectful manner.

    We understand that changes to routine can sometimes be challenging, and our team will be available to assist residents with the transition and provide reassurance and support throughout the week.

    We sincerely appreciate your patience, understanding, and cooperation as we complete these necessary improvements. These upgrades are an important part of maintaining a safe, comfortable, and high-quality living environment for all.

    If you have any questions or concerns, please feel free to reach out to a member of our team.

    We would like to inform residents and families that the MAPLE Spa room will be temporarily closed during the week of June 8 to allow for important floor repairs and improvements.

    This work is necessary to ensure that our environment remains safe, clean, and comfortable for everyone. Maintaining high-quality flooring in wet areas like spa rooms is essential for preventing slips and falls, supporting infection control, and ensuring we continue to meet the standards of care our residents deserve.

    During this time, we are committed to ensuring that all MAPLE residents continue to receive their regular bathing routines without interruption. Residents will be supported by staff to use the BIRCH Spa room, where baths and showers will continue as scheduled in a safe and respectful manner.

    We understand that changes to routine can sometimes be challenging, and our team will be available to assist residents with the transition and provide reassurance and support throughout the week.

    We sincerely appreciate your patience, understanding, and cooperation as we complete these necessary improvements. These upgrades are an important part of maintaining a safe, comfortable, and high-quality living environment for all.

    If you have any questions or concerns, please feel free to reach out to a member of our team.

Page last updated: 10 Aug 2026, 02:15 PM