The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Public Health Recommends Spring COVID-19 Booster Vaccines
Share Public Health Recommends Spring COVID-19 Booster Vaccines on Facebook Share Public Health Recommends Spring COVID-19 Booster Vaccines on Twitter Share Public Health Recommends Spring COVID-19 Booster Vaccines on Linkedin Email Public Health Recommends Spring COVID-19 Booster Vaccines linkPublic Health is recommending a spring COVID-19 booster for people who live in Long-Term Care homes. They have also recommended that those who did not receive the RSV Vaccine in the fall consider getting this in the spring.
The COVID Booster Clinic will be taking place on May 8th
If you wish your loved one to receive the COVID-19 booster and/or the RSV vaccine this spring, could you please contact
Stephanie Albert RPN, IIWCC, LTC-CIP
705-645-4488 ext 4752, or you can email at
Stephanie.albert@muskoka.on.ca
Please leave a message with who the resident is and your name, and contact information
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April Family Council Meeting Recording
Share April Family Council Meeting Recording on Facebook Share April Family Council Meeting Recording on Twitter Share April Family Council Meeting Recording on Linkedin Email April Family Council Meeting Recording linkThank you to those who were able to join the Family Council Meeting this month to explore "a day in the life of a PSW". Please see the recording below for the minutes.
April Family Council Meeting Recording
Passcode: L91&!0FM
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
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Resource from Family Councils of Ontario for New Admissions to Long-Term Care
Share Resource from Family Councils of Ontario for New Admissions to Long-Term Care on Facebook Share Resource from Family Councils of Ontario for New Admissions to Long-Term Care on Twitter Share Resource from Family Councils of Ontario for New Admissions to Long-Term Care on Linkedin Email Resource from Family Councils of Ontario for New Admissions to Long-Term Care linkFamily Councils Ontario has released a guide that provides families with the essential tools, knowledge, and support needed to navigate the journey into LTC.
The Long-Term Care Navigation Guide is designed to help families understand the process, plan ahead, and make informed decisions for their loved ones.
For more information, click here to visit the FCO website
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Cedar and Oak Home Area Outbreak Declared Over April 11, 2025
Share Cedar and Oak Home Area Outbreak Declared Over April 11, 2025 on Facebook Share Cedar and Oak Home Area Outbreak Declared Over April 11, 2025 on Twitter Share Cedar and Oak Home Area Outbreak Declared Over April 11, 2025 on Linkedin Email Cedar and Oak Home Area Outbreak Declared Over April 11, 2025 linkIn collaboration with Public Health, the Whole Home Respiratory Outbreak was declared over on April 9th, 2025, and the Cedar and Oak Home Area Outbreak was declared over on April 11th, 2025. General Visitors are welcome in all home areas. Thank you for your patience as we worked through this most recent outbreak. If you have any questions related to the outbreak or infection control, please contact Stephanie Albert, IPAC Lead.
Every Day Infection Control Guidelines
Wash your hands thoroughly
- Before entering and exiting the home
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
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Family Council Meeting April 16th, 2025
Share Family Council Meeting April 16th, 2025 on Facebook Share Family Council Meeting April 16th, 2025 on Twitter Share Family Council Meeting April 16th, 2025 on Linkedin Email Family Council Meeting April 16th, 2025 linkJoin us for the Family Council Meeting this month to explore "a day in the life of a PSW". We will have guest speakers, Jennifer Carriere, ADOC, and a couple of our frontline PSW staff at the meeting to provide education about caring for residents as a PSW and answer any questions that you might have.
When: Wednesday, April 16, 2025, at 6:30 pm
Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)
https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1
Meeting ID: 882 1040 2686
Passcode: 815834
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liaison to connect you with a member of the Family Council.
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Physiotherapist Change
Share Physiotherapist Change on Facebook Share Physiotherapist Change on Twitter Share Physiotherapist Change on Linkedin Email Physiotherapist Change linkShodhan has informed us that he will conclude his time at the Pines on Friday, April 18th, 2025. We would like to thank Shodhan for his time with the home and wish him well. Achieva has provided us with a new physiotherapist, Kinjal, who has covered for Shodhan in the past. Kinjal will start with the home on Monday, April 21st, 2025. Please help us in thanking Shodhan and welcoming Kinjal.
You can find the physio team on the second floor as you exit the elevators on the left.
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Administrator Returned From Leave
Share Administrator Returned From Leave on Facebook Share Administrator Returned From Leave on Twitter Share Administrator Returned From Leave on Linkedin Email Administrator Returned From Leave linkPlease be advised that Jennifer Ridgley, Administrator, is now back from maternity leave. Please reach out if you require any assistance.
705-645-4488 ext. 4877
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CareRx: Resident Health and Well-Being Newsletter
Share CareRx: Resident Health and Well-Being Newsletter on Facebook Share CareRx: Resident Health and Well-Being Newsletter on Twitter Share CareRx: Resident Health and Well-Being Newsletter on Linkedin Email CareRx: Resident Health and Well-Being Newsletter link -
Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025
Share Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025 on Facebook Share Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025 on Twitter Share Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025 on Linkedin Email Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025 linkPlease see the attached memo from CareRx:
Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025
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Cedar and Oak Outbreak Update- April 10, 2025
Share Cedar and Oak Outbreak Update- April 10, 2025 on Facebook Share Cedar and Oak Outbreak Update- April 10, 2025 on Twitter Share Cedar and Oak Outbreak Update- April 10, 2025 on Linkedin Email Cedar and Oak Outbreak Update- April 10, 2025 linkIn collaboration with Public Health, Cedar and Oak home areas remain in outbreak at this time.
Essential Caregivers only at this time, no General Visitors to the Cedar and Oak Home Areas.
Current Outbreak Details
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory with Influenza A 1 20 21 Cedar Respiratory with Influenza A 2 17 19 Spruce Respiratory with Influenza A 1 10 11 Maple Respiratory with Influenza A 0 15 15 Birch Respiratory with Influenza A 1 8 9
Infection Control Guidelines for Cedar and Oak Home Areas:Please follow these steps to help keep everyone safe:
Wear Surgical Masks
- Everyone must wear a surgical mask in Cedar and Oak.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents must stay in the affected Home Area at this time to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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2025
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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June 24 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -