The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Public Health Recommends Spring COVID-19 Booster Vaccines

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    Public Health is recommending a spring COVID-19 booster for people who live in Long-Term Care homes. They have also recommended that those who did not receive the RSV Vaccine in the fall consider getting this in the spring.


    The COVID Booster Clinic will be taking place on May 8th


    If you wish your loved one to receive the COVID-19 booster and/or the RSV vaccine this spring, could you please contact

    Stephanie Albert RPN, IIWCC, LTC-CIP

    705-645-4488 ext 4752, or you can email at

    Stephanie.albert@muskoka.on.ca

    Please leave a message with who the resident is and your name, and contact information

  • April Family Council Meeting Recording

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    Thank you to those who were able to join the Family Council Meeting this month to explore "a day in the life of a PSW". Please see the recording below for the minutes.

    April Family Council Meeting Recording

    Passcode: L91&!0FM

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.

  • Resource from Family Councils of Ontario for New Admissions to Long-Term Care

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    Family Councils Ontario has released a guide that provides families with the essential tools, knowledge, and support needed to navigate the journey into LTC.

    The Long-Term Care Navigation Guide is designed to help families understand the process, plan ahead, and make informed decisions for their loved ones.

    For more information, click here to visit the FCO website

  • Cedar and Oak Home Area Outbreak Declared Over April 11, 2025

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    In collaboration with Public Health, the Whole Home Respiratory Outbreak was declared over on April 9th, 2025, and the Cedar and Oak Home Area Outbreak was declared over on April 11th, 2025. General Visitors are welcome in all home areas. Thank you for your patience as we worked through this most recent outbreak. If you have any questions related to the outbreak or infection control, please contact Stephanie Albert, IPAC Lead.

    Every Day Infection Control Guidelines

    Wash your hands thoroughly

    • Before entering and exiting the home
    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.
  • Family Council Meeting April 16th, 2025

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    Join us for the Family Council Meeting this month to explore "a day in the life of a PSW". We will have guest speakers, Jennifer Carriere, ADOC, and a couple of our frontline PSW staff at the meeting to provide education about caring for residents as a PSW and answer any questions that you might have.

    When: Wednesday, April 16, 2025, at 6:30 pm

    Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)

    https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1

    Meeting ID: 882 1040 2686

    Passcode: 815834

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liaison to connect you with a member of the Family Council.

  • Physiotherapist Change

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    Shodhan has informed us that he will conclude his time at the Pines on Friday, April 18th, 2025. We would like to thank Shodhan for his time with the home and wish him well. Achieva has provided us with a new physiotherapist, Kinjal, who has covered for Shodhan in the past. Kinjal will start with the home on Monday, April 21st, 2025. Please help us in thanking Shodhan and welcoming Kinjal.

    You can find the physio team on the second floor as you exit the elevators on the left.

  • Administrator Returned From Leave

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    Please be advised that Jennifer Ridgley, Administrator, is now back from maternity leave. Please reach out if you require any assistance.

    705-645-4488 ext. 4877

    jennifer.ridgley@muskoka.on.ca

  • CareRx: Resident Health and Well-Being Newsletter

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  • Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025

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    Please see the attached memo from CareRx:

    Memo: CareRx Paper Billing Statement Fee Change Effective May 1, 2025


  • Cedar and Oak Outbreak Update- April 10, 2025

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    In collaboration with Public Health, Cedar and Oak home areas remain in outbreak at this time.

    Essential Caregivers only at this time, no General Visitors to the Cedar and Oak Home Areas.

    Current Outbreak Details

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory with Influenza A 1 20 21
    Cedar Respiratory with Influenza A
    2 17 19
    Spruce Respiratory with Influenza A
    1 10 11
    Maple Respiratory with Influenza A
    0 15 15
    Birch Respiratory with Influenza A
    1 8 9


    Infection Control Guidelines for Cedar and Oak Home Areas:

    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask in Cedar and Oak.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents must stay in the affected Home Area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

Page last updated: 09 Jun 2025, 10:05 AM