The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkThis week, we focus on what to do if your loved one is isolated with an infection. Below is the process for putting on your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will put on the PPE that is at the doorway to your loved one's room. This is to protect yourself and your loved ones at home. If you need help putting your PPE on, please see a nursing team member; they would be happy to help.
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Upcoming Events and Dates
Share Upcoming Events and Dates on Facebook Share Upcoming Events and Dates on Twitter Share Upcoming Events and Dates on Linkedin Email Upcoming Events and Dates linkMay the 4th - Calling all Star Wars fans to join us in celebrating May the Fourth this Sunday. Everyone is encouraged to wear Star Wars colours, or their favourite Star Wars t-shirt. We will be showing one of the Star Wars movies in the Family room, along with serving popcorn at 1:45 pm.
May 21st - Family Education Meeting hosted by Family Council. This month, we will cover Ministry Inspections and Compliance Reports
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National Volunteer Week
Share National Volunteer Week on Facebook Share National Volunteer Week on Twitter Share National Volunteer Week on Linkedin Email National Volunteer Week linkMessage from Lauren Eccelstone, Lead Activity Aid:
This week, we celebrate our volunteers here at The Pines. Please thank our volunteers who dedicate their time and share their expertise with our residents. They are a valuable member of our community and deserve a big shout-out. These individuals work hard to improve the quality of care and extend the hand of friendship each and every day.
Staff, family, friends, students, and members of the community are always welcome to join our family of volunteers.
Please contact Christina Rochette, Life Enrichment Coordinator, at 705 645-4488 ex 4824 if you know anyone who is looking to make a difference in the lives of our residents.
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Parking Lot Sweeping This Weekend
Share Parking Lot Sweeping This Weekend on Facebook Share Parking Lot Sweeping This Weekend on Twitter Share Parking Lot Sweeping This Weekend on Linkedin Email Parking Lot Sweeping This Weekend linkIt is the time of year to get the parking lot cleaned up, and therefore, we will have the parking lot swept on Saturday, May 3rd. We recommend parking in the angled parking spots on the street until you see that the visitor parking lots are complete. We don't want to risk any damage to your vehicles.
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education link -
Elections Canada - Federal Election April 28, 2025
Share Elections Canada - Federal Election April 28, 2025 on Facebook Share Elections Canada - Federal Election April 28, 2025 on Twitter Share Elections Canada - Federal Election April 28, 2025 on Linkedin Email Elections Canada - Federal Election April 28, 2025 linkResidents who are eligible to vote will have the opportunity to do so on Monday, April 28th, 2025, from 9:30 am until 1:00 pm. The activities staff will assist residents with the process, and we have your loved ones' voting cards. Only residents can vote at the Pines.
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Hand Hygiene An Essential IPAC Component
Share Hand Hygiene An Essential IPAC Component on Facebook Share Hand Hygiene An Essential IPAC Component on Twitter Share Hand Hygiene An Essential IPAC Component on Linkedin Email Hand Hygiene An Essential IPAC Component linkA simple way to help keep your loved one safe from infections. Please ensure that you are sanitizing your hands on the way into the home, during your visit, and as you exit the home. If you feel unwell, please choose to visit another day.
Help us keep the residents free from illness
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Public Inspection and Order Report Posted
Share Public Inspection and Order Report Posted on Facebook Share Public Inspection and Order Report Posted on Twitter Share Public Inspection and Order Report Posted on Linkedin Email Public Inspection and Order Report Posted linkA Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.
Our team is in the process of developing a corrective plan related to this report. We will have more information at the Family Council on May 21st.
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Connection Cafe
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IPAC Essential Caregiver Education
Share IPAC Essential Caregiver Education on Facebook Share IPAC Essential Caregiver Education on Twitter Share IPAC Essential Caregiver Education on Linkedin Email IPAC Essential Caregiver Education linkInfection Control Practices in the home are important for residents' health and safety. We would like to take a minute to refresh some important key concepts related to infection control. Please take a moment to review the information as part of your obligations as an essential caregiver.
Information below is from the attached package, here, April 17, 2025- Essential Caregiver Package
This letter and the attached information are to inform you of important Infection Prevention and Control (IPAC) practices in the home to keep your loved one and yourself safe from infectious disease. Our home follows the guidance from Public Health, the Ministry of Long-Term Care, and the Ministry of Health.
Please review the information package, which includes, but is not limited to, infection prevention and control (IPAC), masking, visitors’ mandatory compliance with processes, hand hygiene, and maintenance of the highest level of IPAC standards prior to, during, and after visits;
• Public Health Ontario Resources
• Recommended Steps: Putting on Personal Protective Equipment
• Video: Putting on full personal protective equipment
• Video: Taking off full personal protective equipment
What are the ways we prevent illness in The Pines?
We have passive screening posted at the entrance to ensure we keep contagious viruses such as Influenza, Covid-19 and colds out of the home. Our residents are at risk of more severe illness if they catch these viruses. We also continue to follow public health measures including screening of all residents for covid signs and symptoms daily. We follow the Ministry of Long-Term Care guidance related to resident testing.
What happens if you have symptoms or test positive for covid?
Please do not attend the home if you are ill with any symptoms related to covid and ensure that you have resolved symptoms as well as have waited 10 days prior to returning to the home.
Can I visit my loved one if they have Covid?
Yes, we do limit the number of visitors an ill resident has. They may have 2 essential caregivers at a time. You will be required to wear personal protective equipment when you are in visiting your loved one. Speak with the registered nurse or IPAC lead to understand what this means prior to visiting.
What does it mean to be in “Outbreak”?
Outbreaks are declared with the support of Public Health. You will be notified if your loved one is impacted by an outbreak. The Home has many avenues for communicating with family members and friends. Essential visitors are the only visitors allowed into the home during an outbreak. If you have questions, please contact the registered nurse of the IPAC lead for more information.
How else can we protect our loved one from illness?
The Home will offer for your loved one to receive immunizations that are recommended by Public Health. These can include vaccines to protect against pneumonia, Influenza, shingles, and/or Covid19. Although vaccines do not always stop the transmission of viruses, they are proven to reduce the severity of illness, especially in vulnerable populations such as seniors, and individuals living in Long Term Care.
In this package we have included information on how to:
• Properly perform Hand Hygiene, your #1 way to help reduce the spread of infection;
• How to put on and take off Personal Protective Equipment, also called “Donning” and “Doffing”;
• And how to reduce the spread of infectious diseases If you have questions and need support about what this means for you and your loved one.
Please take the time to review the attached package above and the video links above.
Please contact us: Stephanie Albert, Infection Prevention and Control Lead at The Pines Extension 4752 or at stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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2025
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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June 24 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -