The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Respiratory Outbreak Declared March 19, 2026. No general visitors permitted at this time. Visitation is limited to Essential Caregivers only, with a maximum of two (2) at a time.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • March 30, 2026 - Oak Home Area Outbreak Declared Over

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    In collaboration with Public Health, the Oak Home Area Respiratory Outbreak has been declared over. Currently, three (3) residents remain symptomatic with coughing, congestion, and/or a runny nose. Those residents remain isolated at this time. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are to visit. General Visitors are welcome at this time.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 3 8 11


    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 29, 2026 - Oak Home Area Outbreak Update

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    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 3 8 11

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 28, 2026 - Oak Home Area Outbreak Update

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    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 11 0 11

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • Celebrating International Trans Day of Visibility (TVOD)

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    March 31st marks International Trans Day of Visibility (TDOV), which started in 2009. TDOV is dedicated to celebrating transgender people and raising awareness of discrimination faced by transgender people worldwide, as well as celebrating their contributions to society.

    • Resource: https://egale.ca/egale-in-action/trans-day-of-visibility-2024/

  • Ministry of Long Term Care Public Inspection Report

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    A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

  • March 26, 2026 - Oak Home Area Respiratory Outbreak

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    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 11 0 11

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 22, 2026- Oak Home Area Respiratory Outbreak Update

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    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 9 0 9

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 21, 2026- Oak Home Area Respiratory Outbreak Update

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    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 9 0 9

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • March 20, 2026- Oak Home Area Respiratory Outbreak Update

    Share March 20, 2026- Oak Home Area Respiratory Outbreak Update on Facebook Share March 20, 2026- Oak Home Area Respiratory Outbreak Update on Twitter Share March 20, 2026- Oak Home Area Respiratory Outbreak Update on Linkedin Email March 20, 2026- Oak Home Area Respiratory Outbreak Update link

    In collaboration with Public Health, the Oak Home Area remains in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and test results have been received, and four (4) residents have tested positive for COVID. Please follow the signage on the resident's door if you are an essential caregiver and visit. Surgical Masks are still required in the home area.

    Home Area Current Cases Resolved Cases Total Cases
    Oak 8 0 8

    If you have any questions about these precautions during your visit, please speak with the nursing staff.

    The following infection control measures are to be implemented and followed:

    • Masks required to be worn in the Oak Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • No General Visitors to the Oak Home Area at this time
    • Essential Caregivers two (2) at a time for visiting only
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

    Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

  • The March Family Council Meeting Recording

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    Thank you to everyone who was able to attend. The meeting provided a valuable opportunity for information sharing and helped strengthen our collective understanding of Quality Improvement operations within the home. The Quality Improvement Plan, along with other related documents, will be shared once they are finalized. Family Council will pause for April, reconvene in May, and then break for the summer. Please click the link below for more information.

    March Family Council Recording

    Passcode: ?k1Kj98N

    What is a Quality Improvement Plan and why is it important?

    • A Quality Improvement Plan (QIP) is an annual, organization-owned document required under the Excellent Care for All Act (2010), outlining goals for better patient care, which must be submitted to Ontario Health by April 1. It serves as a, public-facing, actionable, and evidence-based roadmap for enhancing safety, efficiency, and patient experience.
    • A Quality Improvement Plan (QIP) is important because it shifts healthcare from "business as usual" to a structured, data-driven system focused on better patient outcomes and public accountability.
Page last updated: 30 Mar 2026, 09:19 AM