The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Outbreak Declared over October 2, 2025.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Outbreak Declared over October 2, 2025.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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September 26, 2025 - Oak Home Area Outbreak Update
Share September 26, 2025 - Oak Home Area Outbreak Update on Facebook Share September 26, 2025 - Oak Home Area Outbreak Update on Twitter Share September 26, 2025 - Oak Home Area Outbreak Update on Linkedin Email September 26, 2025 - Oak Home Area Outbreak Update linkIn collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors at this time. Only two (2) essential caregivers at a time
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Day of National Truth and Reconciliation
Share Day of National Truth and Reconciliation on Facebook Share Day of National Truth and Reconciliation on Twitter Share Day of National Truth and Reconciliation on Linkedin Email Day of National Truth and Reconciliation link
September 30th – National Day for Truth and Reconciliation. A day to recognize the history and ongoing impacts of the residential school system in Canada, and honour the survivors and their relatives. Also known as Orange Shirt Day, employing the Every Child Matters slogan to acknowledge the missing and murdered children who didn’t survive residential schools. A day to reflect on how to meaningfully move our country away from colonialism and towards Truth and Reconciliation.
Our team will be participating in this important event.
For more information, please visit: https://www.canada.ca/en/canadian-heritage/campaigns/national-day-truth-reconciliation.html
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Family Council Meeting Record for September
Share Family Council Meeting Record for September on Facebook Share Family Council Meeting Record for September on Twitter Share Family Council Meeting Record for September on Linkedin Email Family Council Meeting Record for September linkThank you to those that were able to attend the Family Council Meeting in September. If you would like to review the recording, please click on the link below and use the passcode. Family Council is about education, feedback, and communication. We hope that you will be able to join us for our October meeting.
September Family Council Recording
Passcode: 2#Q.LtC5
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Ministry of Long-Term Care Public Inspection and Order Report posted
Share Ministry of Long-Term Care Public Inspection and Order Report posted on Facebook Share Ministry of Long-Term Care Public Inspection and Order Report posted on Twitter Share Ministry of Long-Term Care Public Inspection and Order Report posted on Linkedin Email Ministry of Long-Term Care Public Inspection and Order Report posted linkOur team had an inspection between August 25-29, 2025.
To review the report, please click on the link below.
A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.
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Palliative Approach to Care in Long-Term Care
Share Palliative Approach to Care in Long-Term Care on Facebook Share Palliative Approach to Care in Long-Term Care on Twitter Share Palliative Approach to Care in Long-Term Care on Linkedin Email Palliative Approach to Care in Long-Term Care link -
Vaccine Update – Influenza & COVID-19
Share Vaccine Update – Influenza & COVID-19 on Facebook Share Vaccine Update – Influenza & COVID-19 on Twitter Share Vaccine Update – Influenza & COVID-19 on Linkedin Email Vaccine Update – Influenza & COVID-19 linkWe’ve collected consents for the Influenza and COVID vaccines. We expect to be able to order them at the beginning of October, as soon as they become available. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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September 25, 2025- Oak Home Area Outbreak Update
Share September 25, 2025- Oak Home Area Outbreak Update on Facebook Share September 25, 2025- Oak Home Area Outbreak Update on Twitter Share September 25, 2025- Oak Home Area Outbreak Update on Linkedin Email September 25, 2025- Oak Home Area Outbreak Update linkIn collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors at this time. Only two (2) essential caregivers at a time
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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September 24, 2025- Oak Home Area Respiratory Outbreak Update
Share September 24, 2025- Oak Home Area Respiratory Outbreak Update on Facebook Share September 24, 2025- Oak Home Area Respiratory Outbreak Update on Twitter Share September 24, 2025- Oak Home Area Respiratory Outbreak Update on Linkedin Email September 24, 2025- Oak Home Area Respiratory Outbreak Update linkIn collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors at this time. Only two (2) essential caregivers at a time
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Oak Home Area Respiratory Outbreak Declared, September 23, 2025
Share Oak Home Area Respiratory Outbreak Declared, September 23, 2025 on Facebook Share Oak Home Area Respiratory Outbreak Declared, September 23, 2025 on Twitter Share Oak Home Area Respiratory Outbreak Declared, September 23, 2025 on Linkedin Email Oak Home Area Respiratory Outbreak Declared, September 23, 2025 linkIn collaboration with Public Health, the Oak home area has declared a Respiratory Outbreak. There is a total of ten (10) residents with respiratory symptoms such as runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors at this time. Only two (2) essential caregivers at a time
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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Celebrating Residents' Council Week- Sept. 15th to 21st, 2025
Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Facebook Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Twitter Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Linkedin Email Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 linkResidents' Council Week 2025 is celebrated from September 15th to 21st, 2025. It is an annual event in Ontario, organized by the Ontario Association of Residents' Councils (OARC), to celebrate the contributions of residents in long-term care homes.
The week-long celebration highlights the importance of residents' voices and their engagement in the life and operation of their long-term care homes. Events and activities during this time often include:
- Education events to raise awareness about the council's purpose and accomplishments.
- Award ceremonies and contests recognizing resident leaders and achievements.
- Social events like meet-and-greets with residents, team members, and family.
- Artistic and musical celebrations.
If you are looking for ways to participate or have a loved one in long-term care, I can help with specific celebration ideas or provide more information on the awards and contests available during Residents' Council Week. Would you be interested in learning more about the event's schedule or activities? Click on the website below for more information.
https://www.ontarc.com/residents-council-week.html
We will be celebrating Residents' Council week at the Pines, so please watch for events when you are visiting your loved one next week.
2025 Resident and Family Engagement Survey
Follow Project
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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November 11 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -