The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Hairdresser on Vacation
Share Hairdresser on Vacation on Facebook Share Hairdresser on Vacation on Twitter Share Hairdresser on Vacation on Linkedin Email Hairdresser on Vacation linkPlease note that Kerry McGuire, hairdresser, will be on vacation the week of July 7th. Please leave her a message at 4885, and she will connect when she returns.
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Hot Weather Reminder – Resident Comfort & AC Efficiency
Share Hot Weather Reminder – Resident Comfort & AC Efficiency on Facebook Share Hot Weather Reminder – Resident Comfort & AC Efficiency on Twitter Share Hot Weather Reminder – Resident Comfort & AC Efficiency on Linkedin Email Hot Weather Reminder – Resident Comfort & AC Efficiency linkWith another warm week ahead, we need your support to ensure residents stay well-hydrated and are encouraged to remain indoors during peak heat hours.
To help our air conditioning systems work effectively, all doors and windows must remain closed. Even one open window can significantly impact the system’s performance.
Thank you for helping to keep the residents healthy and safe during the warmer weather.
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Happy Canada Day
Share Happy Canada Day on Facebook Share Happy Canada Day on Twitter Share Happy Canada Day on Linkedin Email Happy Canada Day linkAs we celebrate Canada Day on July 1st, we reflect on the birth of our nation. This day marks the anniversary of Confederation in 1867, when Nova Scotia, New Brunswick, and the Province of Canada (later Ontario and Quebec) united to form the Dominion of Canada. Originally known as Dominion Day, it was renamed Canada Day in 1982.
Today, it’s a time to celebrate our shared identity, values, and the rich cultural diversity that makes Canada so special.
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Risk Factors for Dementia
Share Risk Factors for Dementia on Facebook Share Risk Factors for Dementia on Twitter Share Risk Factors for Dementia on Linkedin Email Risk Factors for Dementia link -
Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkThe page offers tools and resources to help those working, visiting, and volunteering in long-term care (LTC) gain the skills and knowledge needed to protect themselves, their colleagues, residents, family members, and community members. The Ontario CLRI at the RIA has created infection prevention and control (IPAC) eLearning courses for team members and essential care partners. These courses combine education on IPAC core concepts with practical applications in LTC-specific situations and tasks. If you have a resource to suggest for this page, please contact us at info@clri-ltc.ca.
You can visit the page by clicking on the link below:
CLRI- IPAC Education Resource for Family Members
If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca
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Residents' Bill of Rights
Share Residents' Bill of Rights on Facebook Share Residents' Bill of Rights on Twitter Share Residents' Bill of Rights on Linkedin Email Residents' Bill of Rights linkIn Ontario, the Residents' Bill of Rights in long-term care (LTC) homes, mandated by the Fixing Long-Term Care Act, 2021, ensures residents are treated with respect, dignity and are actively involved in decisions about their care. These rights cover various aspects of living in an LTC facility, including receiving quality care, having privacy, and the freedom to pursue interests and make choices.
You can click on the link below to access to full list:
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Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism
Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Facebook Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Twitter Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Linkedin Email Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism linkToday, June 23, 2025- The Pines Flag flies at half mast related to the National Day of Remembrance for Victims of Terrorism.
“Forty years ago, innocent civilians, including 268 Canadians, were killed in the bombing of Air India Flight 182. This terrorist attack remains the deadliest attack in our country’s history – one we must never forget.
“As we mark the National Day of Remembrance for Victims of Terrorism, we remember the victims of the Air India bombing and all others who have lost their lives to terrorism.
“Canada will continue to work with our allies and partners, at home and around the world, to better detect, prevent, and respond to the threat of terrorism and violent extremism.
“Canada’s new government unequivocally stands against terrorism, and we will deliver on our mandate of change to keep communities safe.”
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June Family Education Hosted by Family Council Recording
Share June Family Education Hosted by Family Council Recording on Facebook Share June Family Education Hosted by Family Council Recording on Twitter Share June Family Education Hosted by Family Council Recording on Linkedin Email June Family Education Hosted by Family Council Recording linkThank you to everyone who attended the June Family Council Meeting. We had a great discussion, and a special thank you to Andrea for her informative presentation on Stepping In: What you may need to know.
If you’d like to review the meeting, you can watch the recording using the link below:
Passcode: gga*W7gZ
Please let us know if you have any questions or feedback!
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National Indigenous Peoples Day
Share National Indigenous Peoples Day on Facebook Share National Indigenous Peoples Day on Twitter Share National Indigenous Peoples Day on Linkedin Email National Indigenous Peoples Day linkJune 21st is National Indigenous Peoples Day in Canada, a day to celebrate the rich diversity, history, resilience, and culture of First Nations, Inuit, and Métis peoples. It's also a time to learn about Indigenous history, cultural traditions, and to commit to Reconciliation. The day coincides with the summer solstice, a date of cultural and spiritual significance for many Indigenous communities.
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Jersey Day and Hockey Tournament
Share Jersey Day and Hockey Tournament on Facebook Share Jersey Day and Hockey Tournament on Twitter Share Jersey Day and Hockey Tournament on Linkedin Email Jersey Day and Hockey Tournament linkGet ready for Jersey Day and an exciting Hockey Tournament! It’s all happening on June 25th in the afternoon at the Fran Coleman Room—don’t miss it!
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Family Council
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2025
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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August 30 2025
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August 20 → September 02 2025
Key Staff Contacts
Staying Safe at The Pines
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -