The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
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Enjoying a Meal with a Resident
Share Enjoying a Meal with a Resident on Facebook Share Enjoying a Meal with a Resident on Twitter Share Enjoying a Meal with a Resident on Linkedin Email Enjoying a Meal with a Resident linkPlease contact the Administration team at least 24 hours in advance to reserve your spot.
Meal pricing is as follows:
- Breakfast: $5.00
- Lunch: $5.00
- Dinner: $10.00
Payment can be made on the day of your visit.
We can accommodate up to three guests per resident (a table of four).
Once payment is received, the Administration team will provide you with a meal ticket, which should be given to the staff member taking your order on the day of your reservation.
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Pink Shirt Day/Anti-Bullying Day - February 25, 2026
Share Pink Shirt Day/Anti-Bullying Day - February 25, 2026 on Facebook Share Pink Shirt Day/Anti-Bullying Day - February 25, 2026 on Twitter Share Pink Shirt Day/Anti-Bullying Day - February 25, 2026 on Linkedin Email Pink Shirt Day/Anti-Bullying Day - February 25, 2026 link
Pink Shirt Day was created to raise awareness about the impact of bullying and to encourage people to stand up for others. The movement began in 2007 in Berwick, Nova Scotia, when two Grade 12 students, David Shepherd and Travis Price, witnessed a Grade 9 student being bullied for wearing a pink polo shirt on the first day of school. In a powerful act of solidarity, they purchased 50–75 pink shirts and distributed them to their classmates the next day. The resulting “sea of pink” sent a strong message of support and effectively put an end to the harassment.
Resource: https://www.pinkshirtday.ca/
Join us in recognizing this important day by proudly wearing your pink shirt.
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Celebrating Germany Day on February 26, 2026
Share Celebrating Germany Day on February 26, 2026 on Facebook Share Celebrating Germany Day on February 26, 2026 on Twitter Share Celebrating Germany Day on February 26, 2026 on Linkedin Email Celebrating Germany Day on February 26, 2026 link
Our residents have chosen Germany as their destination for this month’s “visit,” and we’re excited to explore it together. On February 26th, our meals and Life Enrichment programs will highlight German culture, traditions, and cuisine. We invite residents and families to join us in celebrating this vibrant country and enjoying the tastes, stories, and experiences it has to offer.
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February 20, 2026 - Respiratory Outbreak Update
Share February 20, 2026 - Respiratory Outbreak Update on Facebook Share February 20, 2026 - Respiratory Outbreak Update on Twitter Share February 20, 2026 - Respiratory Outbreak Update on Linkedin Email February 20, 2026 - Respiratory Outbreak Update linkIn collaboration with Public Health, the Birch and Spruce Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Total Cases Spruce 15 1 16 Birch 4 0 4 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas
Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Facebook Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Twitter Share February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas on Linkedin Email February 19, 2026- Oak Home Area Respiratory Outbreak Declared Over Update for Spruce & Birch Home Areas linkIn collaboration with Public Health, the Oak Home Area has been declared over. The Birch, Spruce Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Current Cases Resolved Cases Spruce 15 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 18, 2026- Respiratory Outbreak Update
Share February 18, 2026- Respiratory Outbreak Update on Facebook Share February 18, 2026- Respiratory Outbreak Update on Twitter Share February 18, 2026- Respiratory Outbreak Update on Linkedin Email February 18, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Birch, Spruce, and Oak Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 15 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 17, 2026- Respiratory Outbreak Update
Share February 17, 2026- Respiratory Outbreak Update on Facebook Share February 17, 2026- Respiratory Outbreak Update on Twitter Share February 17, 2026- Respiratory Outbreak Update on Linkedin Email February 17, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Birch, Spruce, and Oak Home Areas remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 13 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update
Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Facebook Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Twitter Share February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update on Linkedin Email February 16, 2026, Birch Home Area Declares Respiratory Outbreak & Update linkIn collaboration with Public Health, the Birch Home Area has declared a Respiratory Outbreak. The Spruce and Oak Home Areas also remain in a Respiratory Outbreak. Currently, several residents are experiencing symptoms such as coughing, congestion, and/or a runny nose. Families have been notified, and we are currently awaiting test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 12 0 Birch 2 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Birch, Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca(External link) or ext. 4752
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February 15, 2026- Respiratory Outbreak Update
Share February 15, 2026- Respiratory Outbreak Update on Facebook Share February 15, 2026- Respiratory Outbreak Update on Twitter Share February 15, 2026- Respiratory Outbreak Update on Linkedin Email February 15, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 10 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
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February 14th, 2026- Respiratory Outbreak Update
Share February 14th, 2026- Respiratory Outbreak Update on Facebook Share February 14th, 2026- Respiratory Outbreak Update on Twitter Share February 14th, 2026- Respiratory Outbreak Update on Linkedin Email February 14th, 2026- Respiratory Outbreak Update linkIn collaboration with Public Health, the Spruce and the Oak Home Areas remain in a Respiratory Outbreak. Currently, residents are experiencing symptoms of cough, congestion, and/or a runny nose. Family members have been notified. We are currently waiting for test results from Public Health.
Home Area Active Cases Resolved Cases Oak 5 0 Spruce 8 0 If you have any questions about these precautions during your visit, please speak with the nursing staff.
The following infection control measures are to be implemented and followed:
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- No General Visitors to the Oak & Spruce Home Areas at this time
- Essential Caregivers two (2) at a time for visiting only
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca(External link) or ext. 4752
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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March 24 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -