The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Outbreak Update, Cedar Home Area, May 19, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 18, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Outbreak Update, Cedar Home Area, May 17, 2025

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    In collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of seven (7) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.
  • Cedar Home Area Declares Respiratory Outbreak May 16, 2025

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    In collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak. There is a total of three (3) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.

    The following infection control measures are to be implemented and followed:

    • Surgical Masks are required in the Cedar Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Twice Daily IPAC Surveillance screening
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
    • No General Visitors at this time. Only two (2) essential caregivers at a time.


  • May Family Education Meeting Hosted by Family Council

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    Join us for the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. We will have a guest speaker, Jennifer Ridgley, Administrator, to provide education about the process of a Ministry inspection and the process after a report has been received, and answer any questions that you might have.

    When: Wednesday, May 21st, 2025, at 6:30 pm

    Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)

    https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1

    Meeting ID: 882 1040 2686

    Passcode: 815834

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.

  • Alzheimer's Society Walk May 25th

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  • Thank you for Your Support of the Residents' Council

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    Our team participated in a Pie in the Face contest to support our Residents' Council, and we are happy to report that we raised $457.90. We would like to thank everyone who donated and participated in the event. We had a lot of fun!

  • Infection Control Education

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    This week, we focus on what to do if your loved one is isolated with an infection. Below is the process for removing your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will remove the PPE before leaving your loved one's room. This is to protect yourself and your loved ones at home. If you need help removing your PPE, please see a nursing team member; they would be happy to help.


  • Celebrating Our Nursing Team

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    We would like to thank our Nursing Team for the kindness, compassion, and care they show each day for our residents. Help us say thank you by nominating someone for the Florence Nightingale Award. Show your appreciation and admiration for a nurse or PSW by nominating them for the Florence Nightingale Award. All staff and family members are invited to nominate one nurse or PSW they feel stands out! The nomination box is located on the desk where the sign-in/out iPads are.

  • Lost and Found

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    If you happen to be missing an item of your loved ones, please check the lost and found that is located just past the laundry room on the first floor.

    To help reduce the amount of items lost, we ask that you bring your new items to the laundry room to be labeled before giving them to your loved one. If it is not labeled ahead of time, it has a chance of going missing.

Page last updated: 09 Jun 2025, 10:05 AM