The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Gastroenteritis Outbreak Declared November 21, 2025. No General Visitors at this time. Two (2) Essential Caregivers at a time for visiting, only.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Gastroenteritis Outbreak Declared November 21, 2025. No General Visitors at this time. Two (2) Essential Caregivers at a time for visiting, only.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Celebrating International Infection Prevention Week, October 20-26th, 2025
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Our team is proud to recognize International Infection Prevention and Control (IPAC) Week! Throughout the week, keep an eye out for special activities, educational resources, and helpful information designed to promote a safer, healthier environment for everyone in our home.
IPAC practices—such as proper hand hygiene, timely vaccination, and the use of personal protective equipment—play a vital role in protecting residents, care providers, and visitors alike.
If you have any questions or would like to learn more, please connect with Stephanie Albert, IPAC Lead.
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Celebrating Diwali on October 20, 2025
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Our team will be celebrating Diwali at the home on Monday, October 20th, 2025. Residents will have a menu developed around this, as well as activities and education provided. We are looking forward to exploring the traditions and practices.
What is Diwali?
Diwali is the five-day "festival of lights" celebrated by Hindus, Jains, Sikhs, and some Buddhists in the fall. Derived from the Sanskrit word Deepavali, meaning "row of lights," the festival is known for the brightly lit lamps, candles, and fireworks used to symbolize the triumph of light over darkness and good over evil.
Festivities and rituals vary regionally and by faith, but many observances are widely shared.
- Lights: The most prominent feature of Diwali is the lighting of lamps called diyas, candles, and lanterns to invite prosperity.
- Decorations: Homes and businesses are cleaned and decorated with vibrant, intricate patterns called rangoli, which are made with colored powders or flowers at the entrance to welcome deities.
- Feasting and gifts: Families gather for feasts, exchange sweets and gifts, and wear new clothes.
- Fireworks: Many communities celebrate with dazzling fireworks displays.
- Prayers: Worshippers offer prayers (puja) to deities like Lakshmi, the goddess of prosperity, and Ganesha, the god of wisdom.
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October Family Education Meeting Hosted by Family Council
Share October Family Education Meeting Hosted by Family Council on Facebook Share October Family Education Meeting Hosted by Family Council on Twitter Share October Family Education Meeting Hosted by Family Council on Linkedin Email October Family Education Meeting Hosted by Family Council linkYou're Invited: Family Council Gathering Join us for an evening of learning, meaningful conversation, and support with the Family Council. This month, Steve Files, Environmental Manager, will be present to provide information about our laundry department.
🗓 Date & Time: Wednesday, October 15th, 2025, 6:30 PM
📍 Location Options:
- In-Person: Fran Coleman Room at The Pines
- Virtual: Join via Zoom
- Meeting ID: 882 1040 2686
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Passcode: 815834
💬 Questions or Want to Learn More? Reach out to Christina Rochette, Life Enrichment Manager and Family Council Liaison, who can connect you with a Family Council member.
We look forward to seeing you there!
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Infection Control Education - Resident Vaccine Clinics
Share Infection Control Education - Resident Vaccine Clinics on Facebook Share Infection Control Education - Resident Vaccine Clinics on Twitter Share Infection Control Education - Resident Vaccine Clinics on Linkedin Email Infection Control Education - Resident Vaccine Clinics linkVaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Honoring World Mental Health Day – Let’s Talk, Support, and Reflect
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Today marks World Mental Health Day, a global reminder of the importance of mental well-being in our lives, workplaces, and communities. This year’s theme, “Mental health is a universal human right,” encourages us to reflect on how we support one another and create environments where everyone feels safe, heard, and valued.
Mental health affects us all—whether directly or through those we care about. That’s why it’s so important to foster a culture of openness, empathy, and support. Here are a few ways we can do that together:
- 💬 Talk openly: Reducing stigma starts with honest conversations.
- 🤝 Support each other: A simple check-in can make a big difference.
- 🧘 Take care of yourself: Prioritize rest, set boundaries, and self-care.
- 📚 Use available resources: https://cmha.ca/find-info/mental-health/general-info/
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October CareRx Resident Health and Well-Being Newsletter
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Infection Control Education - Resident Vaccine Clinics
Share Infection Control Education - Resident Vaccine Clinics on Facebook Share Infection Control Education - Resident Vaccine Clinics on Twitter Share Infection Control Education - Resident Vaccine Clinics on Linkedin Email Infection Control Education - Resident Vaccine Clinics linkVaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas
Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on Facebook Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on Twitter Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on Linkedin Email Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas linkWe’re excited to share that the Spruce home area shower room renovation is now complete! Residents and staff will notice a brighter, more modern space designed with comfort, safety, and accessibility in mind. Thank you to everyone for your patience and cooperation during the renovation process — the results speak for themselves!
As part of our ongoing commitment to maintaining a high-quality living environment, we’re now turning our focus to the Cedar and Birch home areas, which are next in line for upgrades. Renovation planning is already underway, and we will be providing regular updates on the progress, timelines, and any temporary changes to routines or access that may be required.
We understand that change can be disruptive, and we are working closely with staff and residents to minimize any inconvenience. Our goal is always to enhance the quality of life in our home, and these renovations are a key step forward.
- Stay tuned for more updates in future newsletters — and thank you for being part of this journey with us!
If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca


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Pines Support Committee Needs You.......
Share Pines Support Committee Needs You....... on Facebook Share Pines Support Committee Needs You....... on Twitter Share Pines Support Committee Needs You....... on Linkedin Email Pines Support Committee Needs You....... linkSupport the Heart of The Pines - The Pines Support Committee may be small and quiet—but their impact is anything but. This dedicated team works tirelessly to raise funds that go directly toward enhancing the lives of residents at The Pines. Every dollar supports meaningful projects and essential needs within the home.
Over the years, the Committee has played a vital role in countless initiatives. But without continued support, their work cannot go on.
🌟 How You Can Help:
- Volunteer: Join the team and be part of something truly special.
- Donate: Every contribution makes a difference for those who call The Pines home.
Interested in learning more? Please reach out to Leigh Ball, Finance Team Clerk, at ext. 4803.
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October 2, 2025- Oak Home Area Outbreak Declared Over
Share October 2, 2025- Oak Home Area Outbreak Declared Over on Facebook Share October 2, 2025- Oak Home Area Outbreak Declared Over on Twitter Share October 2, 2025- Oak Home Area Outbreak Declared Over on Linkedin Email October 2, 2025- Oak Home Area Outbreak Declared Over linkIn collaboration with Public Health, we are pleased to announce that the outbreak in the Oak Home Area has officially been declared over as of October 2, 2025.
General Visitors are now well in all home areas.
We sincerely thank you for your patience and support throughout this period.
To continue safeguarding the health of our residents, we kindly ask that all visitors ensure they are symptom-free before entering and practice proper hand hygiene during their visit.
Your cooperation helps us maintain a safe and healthy environment for everyone.
Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752
2025 Resident and Family Engagement Survey
Follow Project
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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December 03 → December 04 2025
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December 04 2025
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December 09 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2025 - Reviewed November 2025 (1.49 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan Updated November 2025 (317 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -