The Pines Resident & Family Portal

We’re excited to share that the Spruce home area shower room renovation is now complete! Residents and staff will notice a brighter, more modern space designed with comfort, safety, and accessibility in mind. Thank you to everyone for your patience and cooperation during the renovation process — the results speak for themselves!

As part of our ongoing commitment to maintaining a high-quality living environment, we’re now turning our focus to the Cedar and Birch home areas, which are next in line for upgrades. Renovation planning is already underway, and we will be providing regular updates on the progress, timelines, and any temporary changes to routines or access that may be required.

We understand that change can be disruptive, and we are working closely with staff and residents to minimize any inconvenience. Our goal is always to enhance the quality of life in our home, and these renovations are a key step forward.

• Stay tuned for more updates in future newsletters — and thank you for being part of this journey with us!

If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca

Support the Heart of The Pines - The Pines Support Committee may be small and quiet—but their impact is anything but. This dedicated team works tirelessly to raise funds that go directly toward enhancing the lives of residents at The Pines. Every dollar supports meaningful projects and essential needs within the home.

Over the years, the Committee has played a vital role in countless initiatives. But without continued support, their work cannot go on.

🌟 How You Can Help:

• Volunteer: Join the team and be part of something truly special.
• Donate: Every contribution makes a difference for those who call The Pines home.

Interested in learning more? Please reach out to Leigh Ball, Finance Team Clerk, at ext. 4803.

Pines Support Committee Phamplet

In collaboration with Public Health, we are pleased to announce that the outbreak in the Oak Home Area has officially been declared over as of October 2, 2025.

General Visitors are now well in all home areas.

We sincerely thank you for your patience and support throughout this period.

To continue safeguarding the health of our residents, we kindly ask that all visitors ensure they are symptom-free before entering and practice proper hand hygiene during their visit.

Your cooperation helps us maintain a safe and healthy environment for everyone.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.

The following infection control measures are to be implemented and followed:

• Surgical Masks are required in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• No General Visitors at this time. Only two (2) essential caregivers at a time
• Twice Daily IPAC Surveillance screening
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.

The following infection control measures are to be implemented and followed:

• Surgical Masks are required in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• No General Visitors at this time. Only two (2) essential caregivers at a time
• Twice Daily IPAC Surveillance screening
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.

The following infection control measures are to be implemented and followed:

• Surgical Masks are required in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• No General Visitors at this time. Only two (2) essential caregivers at a time
• Twice Daily IPAC Surveillance screening
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.

The following infection control measures are to be implemented and followed:

• Surgical Masks are required in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• No General Visitors at this time. Only two (2) essential caregivers at a time
• Twice Daily IPAC Surveillance screening
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak home area remains in a Respiratory Outbreak. Currently, ten (10) residents are isolated with respiratory symptoms such as a runny nose, nasal congestion, cough, and/or sneezing. Respiratory isolation only requires ONE symptom for isolation. Masks are now required in this home area, so please ensure you are following proper hand hygiene and respiratory precautions. Persons of importance to those affected have been notified.

The following infection control measures are to be implemented and followed:

• Surgical Masks are required in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• No General Visitors at this time. Only two (2) essential caregivers at a time
• Twice Daily IPAC Surveillance screening
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Immediate isolation of any residents with new symptom onset
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

September 30th – National Day for Truth and Reconciliation. A day to recognize the history and ongoing impacts of the residential school system in Canada, and honour the survivors and their relatives. Also known as Orange Shirt Day, employing the Every Child Matters slogan to acknowledge the missing and murdered children who didn’t survive residential schools. A day to reflect on how to meaningfully move our country away from colonialism and towards Truth and Reconciliation.

Our team will be participating in this important event.

For more information, please visit: https://www.canada.ca/en/canadian-heritage/campaigns/national-day-truth-reconciliation.html

Thank you to those that were able to attend the Family Council Meeting in September. If you would like to review the recording, please click on the link below and use the passcode. Family Council is about education, feedback, and communication. We hope that you will be able to join us for our October meeting.

September Family Council Recording

Passcode: 2#Q.LtC5