The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Family Council Meeting Tomorrow!
Share Family Council Meeting Tomorrow! on Facebook Share Family Council Meeting Tomorrow! on Twitter Share Family Council Meeting Tomorrow! on Linkedin Email Family Council Meeting Tomorrow! linkCLOSED: This discussion has concluded.Family Council meeting for July will be in-person & virtual:
- When: July 17th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
Family Council Agenda July 17, 2024
- Refreshments will be served
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Delynne Patterson (Famly Council Chair) at delynne.patterson@gmail.com or Jennifer Ridgley (Administrator) at jennifer.ridgley@muskoka.on.ca
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Cedar and Oak Outbreak Update, July 16, 2024
Share Cedar and Oak Outbreak Update, July 16, 2024 on Facebook Share Cedar and Oak Outbreak Update, July 16, 2024 on Twitter Share Cedar and Oak Outbreak Update, July 16, 2024 on Linkedin Email Cedar and Oak Outbreak Update, July 16, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas are in a Rhinovirus and COVID Outbreak with a total of one (1) active resident case, twelve (12) resolved cases, and thirteen (13) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
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Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Cedar and Oak Outbreak, July 15, 2024
Share Cedar and Oak Outbreak, July 15, 2024 on Facebook Share Cedar and Oak Outbreak, July 15, 2024 on Twitter Share Cedar and Oak Outbreak, July 15, 2024 on Linkedin Email Cedar and Oak Outbreak, July 15, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas are in a Rhinovirus and COVID Outbreak with a total of one (1) active resident case, twelve (12) resolved cases, and thirteen (13) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
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Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Cedar and Oak Outbreak Update, July 12, 2024
Share Cedar and Oak Outbreak Update, July 12, 2024 on Facebook Share Cedar and Oak Outbreak Update, July 12, 2024 on Twitter Share Cedar and Oak Outbreak Update, July 12, 2024 on Linkedin Email Cedar and Oak Outbreak Update, July 12, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas are in a Rhinovirus and COVID Outbreak with one (1) new case today with a total of six (6) active resident cases, seven (7) resolved cases, and thirteen (13) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
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Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Beach Day!
Share Beach Day! on Facebook Share Beach Day! on Twitter Share Beach Day! on Linkedin Email Beach Day! linkCLOSED: This discussion has concluded.Join us on July 23rd for a beach day! Dress in your shorts, sunglasses, hats, and flip-flops. We hope you can join us and have some fun with us!
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Mode of Transmission & Breaking the Chain of Infection
Share Mode of Transmission & Breaking the Chain of Infection on Facebook Share Mode of Transmission & Breaking the Chain of Infection on Twitter Share Mode of Transmission & Breaking the Chain of Infection on Linkedin Email Mode of Transmission & Breaking the Chain of Infection linkCLOSED: This discussion has concluded.Respiratory etiquette is a simple yet effective way to prevent illness, and is comprised of a few easy steps: Cover your cough and sneeze. Turn your head away from others and cover your mouth and nose with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. After you cough or sneeze, ensure that you sanitize your hands to break the chain of infection.
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Cedar and Oak Outbreak Update, July 11, 2024
Share Cedar and Oak Outbreak Update, July 11, 2024 on Facebook Share Cedar and Oak Outbreak Update, July 11, 2024 on Twitter Share Cedar and Oak Outbreak Update, July 11, 2024 on Linkedin Email Cedar and Oak Outbreak Update, July 11, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Area is in a Rhinovirus and COVID Outbreak with five (5) active resident cases, seven (7) resolved cases, and twelve (12) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
-
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Cedar and Oak Outbreak Update, July 10, 2024
Share Cedar and Oak Outbreak Update, July 10, 2024 on Facebook Share Cedar and Oak Outbreak Update, July 10, 2024 on Twitter Share Cedar and Oak Outbreak Update, July 10, 2024 on Linkedin Email Cedar and Oak Outbreak Update, July 10, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Area is in a Rhinovirus and COVID Outbreak with seven (7) active resident cases, five (5) resolved cases, and twelve (12) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
-
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak and Cedar Outbreak Update, July 9, 2024
Share Oak and Cedar Outbreak Update, July 9, 2024 on Facebook Share Oak and Cedar Outbreak Update, July 9, 2024 on Twitter Share Oak and Cedar Outbreak Update, July 9, 2024 on Linkedin Email Oak and Cedar Outbreak Update, July 9, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Area is in a Rhinovirus and COVID Outbreak with eight (8) active resident cases, two (2) resolved cases, and ten (10) total resident cares. Family members of those residents affected have been notified.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks or N95 Masks in both Home Areas (N95 Masks must be worn in the COVID-affected resident rooms) * N95 masks are highly recommended
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
-
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Areas
Immediate isolation of any residents with new symptom onset
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
Limit of two (2) essential caregivers at a time in Cedar and Oak Home Areas only
No General Visiting to Cedar and Oak Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Oak and Cedar Outbreak Update, July 8, 2024
Share Oak and Cedar Outbreak Update, July 8, 2024 on Facebook Share Oak and Cedar Outbreak Update, July 8, 2024 on Twitter Share Oak and Cedar Outbreak Update, July 8, 2024 on Linkedin Email Oak and Cedar Outbreak Update, July 8, 2024 linkCLOSED: This discussion has concluded.The Cedar Home Area remains in a COVID Outbreak with three (3) resident cases, currently.
The Oak Home Area remains in a Rhinovirus Respiratory Outbreak, we have added two (2) resident cases overnight with a total of six (6) resident cases, currently.
Family members of those residents affected have been notified.
Maple Home area has been lifted from Heightened Surveillance as of today.
The following infection control measures are to be implemented or continued at this time:
Surgical Masks to be worn in the Oak Area
Surgical Masks or N95 Masks in the Cedar Home Area (N95 Masks must be worn in the affected resident rooms)
- Residents are to remain in the unit at this time to reduce the risk of spread (Oak and Cedar unit only at this time)
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
Twice daily respiratory symptom screening in Oak and Cedar Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact
- Limit of two (2) essential caregivers at a time in Oak and Cedar Home Areas only
No General Visiting to Oak and Cedar Home Areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752.
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -