The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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December 17, 2024- Cedar & Spruce Outbreak Update
Share December 17, 2024- Cedar & Spruce Outbreak Update on Facebook Share December 17, 2024- Cedar & Spruce Outbreak Update on Twitter Share December 17, 2024- Cedar & Spruce Outbreak Update on Linkedin Email December 17, 2024- Cedar & Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar & Spruce Home Areas remain in a Gastroenteritis Outbreak with symptoms such as vomiting and diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 13 7 20 Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted
Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Facebook Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Twitter Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Linkedin Email December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted linkCLOSED: This discussion has concluded.In collaboration with Public Health and after a thorough assessment, the Maple Home Area has been removed from the outbreak and Spruce Home Area has been added to the Gastroenteritis outbreak with two (2) residents showing symptoms. The Cedar Home Area remains in Outbreak with symptoms such as vomiting and diarrhea.
Home Area Active Cases Resolved Cases Total Cases Cedar 17 3 20 Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues
Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Facebook Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Twitter Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Linkedin Email Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area has been added to the Gastroenteritis outbreak with two (2) residents showing symptoms. The Cedar Home Area remains in Outbreak with symptoms such as vomiting and diarrhea. Birch is currently in Enhanced Surveillance related to one (1) resident with gastroenteritis symptoms. The Oak Respiratory Outbreak has been declared over as of December 15, 2024. Enhanced surveillance continues in Cedar, related to one (1) resident testing positive for COVID.
Home Area Active Cases Resolved Cases Total Cases Cedar 18 0 18 Maple 2 0 2 Birch 1 0 1The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar, Birch, & Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar, Birch, & Maple Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Maple and Cedar Home Area
- No General Visitors to the Maple and Cedar Home Area
- No impact on Visiting in Birch Home Area at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 14, 2024- Cedar and Oak Outbreak Update
Share December 14, 2024- Cedar and Oak Outbreak Update on Facebook Share December 14, 2024- Cedar and Oak Outbreak Update on Twitter Share December 14, 2024- Cedar and Oak Outbreak Update on Linkedin Email December 14, 2024- Cedar and Oak Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area remains in a Respiratory Outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. Family members of those residents affected have been notified.
In collaboration with Public Health, the CEDAR Home area remains in a Gastroenteritis Outbreak with symptoms such as vomiting and/or diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 11 0 11 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar and Oak Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time in the Oak and Cedar Home Areas
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca
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Tiny Tim Tea for Oak Home Area
Share Tiny Tim Tea for Oak Home Area on Facebook Share Tiny Tim Tea for Oak Home Area on Twitter Share Tiny Tim Tea for Oak Home Area on Linkedin Email Tiny Tim Tea for Oak Home Area linkCLOSED: This discussion has concluded.Please join us at The Pines for the Tiny Tim Tea and Entertainment for the Oak Home Area
Tuesday, December 17, 2024
2:00 - 3:00 pm
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CareRx Memo Regarding Canada Post Disruption
Share CareRx Memo Regarding Canada Post Disruption on Facebook Share CareRx Memo Regarding Canada Post Disruption on Twitter Share CareRx Memo Regarding Canada Post Disruption on Linkedin Email CareRx Memo Regarding Canada Post Disruption linkCLOSED: This discussion has concluded. -
Only Three (3) Days Left to Provide Your Feedback
Share Only Three (3) Days Left to Provide Your Feedback on Facebook Share Only Three (3) Days Left to Provide Your Feedback on Twitter Share Only Three (3) Days Left to Provide Your Feedback on Linkedin Email Only Three (3) Days Left to Provide Your Feedback linkCLOSED: This discussion has concluded.Thank you so much to the over 80 individuals who took the time to answer the Survey. Your feedback is important to us, it helps shape the quality of care for your loved one.
The 2024 Resident and Family Engagement Survey (click on this link above) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.
Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.
Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.
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Emergency Plans & Contingency Plans Updated for 2024
Share Emergency Plans & Contingency Plans Updated for 2024 on Facebook Share Emergency Plans & Contingency Plans Updated for 2024 on Twitter Share Emergency Plans & Contingency Plans Updated for 2024 on Linkedin Email Emergency Plans & Contingency Plans Updated for 2024 linkCLOSED: This discussion has concluded.We are in the process of updating our Emergency Plans and Contingency Plans for the year. If you would like to review the documents, you can find them down the side panel under Emergency Preparedness Plans.
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Upcoming Family Events
Share Upcoming Family Events on Facebook Share Upcoming Family Events on Twitter Share Upcoming Family Events on Linkedin Email Upcoming Family Events linkCLOSED: This discussion has concluded. -
December 13, 2024- Cedar and Oak Outbreak Update
Share December 13, 2024- Cedar and Oak Outbreak Update on Facebook Share December 13, 2024- Cedar and Oak Outbreak Update on Twitter Share December 13, 2024- Cedar and Oak Outbreak Update on Linkedin Email December 13, 2024- Cedar and Oak Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area remains in a Respiratory Outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. Family members of those residents affected have been notified. The Gastroenteritis Outbreak was declared over on December 11, 2024.
In collaboration with Public Health, the CEDAR Home area remains in a Gastroenteritis Outbreak with symptoms such as vomiting and/or diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 11 0 11 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar and Oak Home Areas
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time in the Oak and Cedar Home Areas
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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February 18 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -