The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Resident Food Choices Survey
Share Resident Food Choices Survey on Facebook Share Resident Food Choices Survey on Twitter Share Resident Food Choices Survey on Linkedin Email Resident Food Choices Survey linkPlease find attached a survey to assist with expressing your loved one's preferences related to food choices if they are not able to express their wishes. Complete the attached and return it to jennifer.ridgley@muskoka.on.ca.
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July Family Zoom Meeting Recording
Share July Family Zoom Meeting Recording on Facebook Share July Family Zoom Meeting Recording on Twitter Share July Family Zoom Meeting Recording on Linkedin Email July Family Zoom Meeting Recording linkThank you to those that attended last night. Click on the link below to watch the recording.
Passcode: tK%tXp+0
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Memorial Boards in the Home Areas
Share Memorial Boards in the Home Areas on Facebook Share Memorial Boards in the Home Areas on Twitter Share Memorial Boards in the Home Areas on Linkedin Email Memorial Boards in the Home Areas linkResidents' Council spoke and we listened.
With the support of the Pines Support Committee, we purchased In Memoriam Boards for all of the resident home areas. Residents' Council wanted to ensure that all residents in the home were aware when a resident passes away. Many residents have friends throughout the home and they would like to know if someone has passed away.
The activity team will keep the Memoriam Boards up to date on all of the home areas. Thank you again to the Pines Support Committee for supporting the purchase of the boards to support the residents in the home.
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Change to Hairdresser Prices effective August 4, 2022
Share Change to Hairdresser Prices effective August 4, 2022 on Facebook Share Change to Hairdresser Prices effective August 4, 2022 on Twitter Share Change to Hairdresser Prices effective August 4, 2022 on Linkedin Email Change to Hairdresser Prices effective August 4, 2022 linkPlease note that due to changing costs for supplies and within the industry, HST will now be charged separately. Please see below.
Thank you for your consideration and understanding.
**PRICES TAKE EFFECT August 4, 2022**
SERVICE
TOTAL PRICE + HST (13%)
MEN’S HAIRCUT
$21.00 +HST ($23.73)
LADIES HAIRCUT
$26.00 +HST ($29.38)
SHAMPOO, CONDITION, DRY & SET
$28.00 +HST ($31.64)
SHAMPOO, CONDITION, CUT & SET
$38.00 +HST ($42.94)
SHAMPOO & BLOW DRY
$16.00 +HST ($18.08)
COLOR RINSE
$4.00 +HST ($4.52)
SET ONLY (No Wash)
$23.00 +HST ($25.99)
TRIM (neck, bangs etc.)
$5.00 +HST ($5.65)
PERMS (includes cut & set)
$75.00 +HST ($84.75)
BEARD TRIM
$7.00 +HST ($7.91)
MOUSTACHE TRIM
$2.00 +HST (2.26)
PORTER FEE
$5.00 +HST ($5.65)
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Fixing Long-Term, Care Act (FLTCA), 2021- Palliative Approach to Care
Share Fixing Long-Term, Care Act (FLTCA), 2021- Palliative Approach to Care on Facebook Share Fixing Long-Term, Care Act (FLTCA), 2021- Palliative Approach to Care on Twitter Share Fixing Long-Term, Care Act (FLTCA), 2021- Palliative Approach to Care on Linkedin Email Fixing Long-Term, Care Act (FLTCA), 2021- Palliative Approach to Care linkCLOSED: This discussion has concluded.The FLTCA and its regulations expand palliative care requirements from the previous long-term care act. Palliative care has been added to the Residents' Bill of Rights which states it is the right of every resident to have provided with care and services based on a palliative care philosophy.
Understanding palliative care is more than just end-of-life care.
The palliative care requirements reflect a shift in practice toward a broader, more holistic approach to palliative care. They are consistent with the Ontario Provincial Framework for Palliative Care.
Please see the attached information sheet from the Ministry of Long-Term Care.
Palliative Care Fact Sheet from the Ministry of Long-Term Care
The Home's policies have been updated with the requirements in the Act.
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Whistle-Blowing Protection Update
Share Whistle-Blowing Protection Update on Facebook Share Whistle-Blowing Protection Update on Twitter Share Whistle-Blowing Protection Update on Linkedin Email Whistle-Blowing Protection Update linkCLOSED: This discussion has concluded.As of April 11, 2022, the Fixing Long-Term Care Act, 2021 continues the strong protection for whistle-blowers included in the (former) Long-Term Care Act. It expands these to apply to any disclosure by anyone to any person of the ministry and to a long-term care home's Residents' Council and Family Council, if. any.
Please see the attached information sheet from the Ministry of Long-Term Care.
Whistle-Blowing Fact Sheet From the Ministry of Long-Term Care
The Home's policy has been updated with the requirements in the Act.
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Volunteer Opportunities
Share Volunteer Opportunities on Facebook Share Volunteer Opportunities on Twitter Share Volunteer Opportunities on Linkedin Email Volunteer Opportunities linkCLOSED: This discussion has concluded.On October 26th, 2022 The Pines will be having their Emergency Evacuation Drill and we are needing some volunteer help with this! Are you or anyone you know available to help us out? Is there a class out there that would be willing to come in for some experiences mean while helping us out with this mandatory drill? If so…please see the Administration team for more information on how you can help!
We are also looking for more volunteers to come into our home to assist in a variety of ways…Do you play music or sing? Do you like to do puzzles or read aloud? How about playing bingo or going for walks? Visiting one-to-one? Laundry folding, dining room clean up/set up, a helper at a special event …! A lot of these volunteer opportunities can happen on your own schedule! Please reach out to the Administration team and we would be happy to get you enrolled!
Volunteering…The Opportunities Are Endless!
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The Pines Support Committee
Share The Pines Support Committee on Facebook Share The Pines Support Committee on Twitter Share The Pines Support Committee on Linkedin Email The Pines Support Committee linkCLOSED: This discussion has concluded.Who are they: They are a group of volunteers who come together to raise funds to help optimize the lives of the residents. They support Staff and Residents and recently they have purchased the following:
- Adjustable Tables
- Hi-Lo Beds
- Omivista Mobii – Interactive Sensory Projector
- Large TV screens
- Lifts
- And so much more…
Will you Support the Pines Support Committee? A donation can be made either by cheque, cash or credit. Please just ask any of the PSC members for more information or see Elizabeth Nettinga or Kim Gibbs and we would be happy to assist!
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Palliative Care Education
Share Palliative Care Education on Facebook Share Palliative Care Education on Twitter Share Palliative Care Education on Linkedin Email Palliative Care Education linkCLOSED: This discussion has concluded.Pallium Canada is offering LEAP Carers an online, self-learning course that provides carers with information and resources to help them provide care to their family or
friends living with a serious illness.
See attached Flyer:
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June Family Meeting Recording
Share June Family Meeting Recording on Facebook Share June Family Meeting Recording on Twitter Share June Family Meeting Recording on Linkedin Email June Family Meeting Recording linkCLOSED: This discussion has concluded.Thank you to all that were able to join on Tuesday evening. If you were unable to participate and are interested in seeing the recording, please click on the link below.
Again, please don't hesitate to reach out if you have any questions and we would be happy to help.
Passcode: Zc25XCb+
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -