The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Outbreak Update April 26, 2023
Share Outbreak Update April 26, 2023 on Facebook Share Outbreak Update April 26, 2023 on Twitter Share Outbreak Update April 26, 2023 on Linkedin Email Outbreak Update April 26, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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April 25, 2023- Outbreak Upgraded to Whole Home
Share April 25, 2023- Outbreak Upgraded to Whole Home on Facebook Share April 25, 2023- Outbreak Upgraded to Whole Home on Twitter Share April 25, 2023- Outbreak Upgraded to Whole Home on Linkedin Email April 25, 2023- Outbreak Upgraded to Whole Home linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been upgraded to Whole Home again as there are cases in Birch, Maple, and Cedar. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **if you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
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Important Outbreak Update April 24, 2023
Share Important Outbreak Update April 24, 2023 on Facebook Share Important Outbreak Update April 24, 2023 on Twitter Share Important Outbreak Update April 24, 2023 on Linkedin Email Important Outbreak Update April 24, 2023 linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been rescinded for Maple, Cedar, and Spruce home areas. Birch continues with four (4) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Oak currently has no resident cases but is being closely monitored. Family members of those residents affected have been updated. Visiting continues to be restricted on Oak and Birch to essential caregivers only, a maximum of two (2) at a time.
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Outbreak Update April 22, 2023
Share Outbreak Update April 22, 2023 on Facebook Share Outbreak Update April 22, 2023 on Twitter Share Outbreak Update April 22, 2023 on Linkedin Email Outbreak Update April 22, 2023 linkCLOSED: This discussion has concluded.The Whole Home remains in an Enteric Outbreak; symptoms consist of nausea, vomiting, and/or diarrhea. There are four (4) residents in Birch and one (1) in each Maple and Cedar Home areas.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Family Zoom Meeting hosted by Family Council Zoom Recording
Share Family Zoom Meeting hosted by Family Council Zoom Recording on Facebook Share Family Zoom Meeting hosted by Family Council Zoom Recording on Twitter Share Family Zoom Meeting hosted by Family Council Zoom Recording on Linkedin Email Family Zoom Meeting hosted by Family Council Zoom Recording linkCLOSED: This discussion has concluded.Thank you to those who could attend the meeting on Wednesday evening. Below is a recording of the meeting if you wish to watch it. We hope to see you next month!
April 2023 Family Meeting Hosted by Family Council Recording
Passcode: Ah=%T&Y7
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Whole Home Outbreak Declared April 21, 2023
Share Whole Home Outbreak Declared April 21, 2023 on Facebook Share Whole Home Outbreak Declared April 21, 2023 on Twitter Share Whole Home Outbreak Declared April 21, 2023 on Linkedin Email Whole Home Outbreak Declared April 21, 2023 linkCLOSED: This discussion has concluded.The entire home has declared an Enteric Outbreak in collaboration with Public Health. Symptoms consist of nausea, vomiting, and/or diarrhea. There are three (3) residents in Birch and one (1) in each Maple, Cedar, and Oak Home area.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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COVID-19 Booster Vaccine Clinic
Share COVID-19 Booster Vaccine Clinic on Facebook Share COVID-19 Booster Vaccine Clinic on Twitter Share COVID-19 Booster Vaccine Clinic on Linkedin Email COVID-19 Booster Vaccine Clinic linkCLOSED: This discussion has concluded.Simcoe Muskoka Health Unit Immunization Team
The Team will provide a COVID-19 Vaccine Booster Clinic at the home for all eligible residents on May 9, 2023. Please watch for a call from the home to gain consent for the vaccination for your loved one.
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Family Zoom Meeting hosted by Family Council
Share Family Zoom Meeting hosted by Family Council on Facebook Share Family Zoom Meeting hosted by Family Council on Twitter Share Family Zoom Meeting hosted by Family Council on Linkedin Email Family Zoom Meeting hosted by Family Council linkCLOSED: This discussion has concluded.The next meeting is April 19, 2023
Time: 6:30- 8:00 pm
You are welcome to attend the meeting in person in the Fran Coleman Room at the Pines or
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
Please see the attached agenda and contact Jill Gaston, Chair of the Family Council if you have any questions.
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Updates to Ministry of Long Term Care Ontario Regulation 246/22
Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on Facebook Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on Twitter Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on Linkedin Email Updates to Ministry of Long Term Care Ontario Regulation 246/22 linkCLOSED: This discussion has concluded.The Ministry of Long-Term Care announced changes in Ontario Regulation 246/22 under the Fixing Long-Term Care Act, 2021 which came into effect on April 11, 2023.
The changes relate to the following:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
Click on the link below to review the updates:
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Invitations to Information Sessions For Residents, Families and Caregivers
Share Invitations to Information Sessions For Residents, Families and Caregivers on Facebook Share Invitations to Information Sessions For Residents, Families and Caregivers on Twitter Share Invitations to Information Sessions For Residents, Families and Caregivers on Linkedin Email Invitations to Information Sessions For Residents, Families and Caregivers linkCLOSED: This discussion has concluded.NEW: April 11, 2023- Invitations to Information Sessions For Residents, Families and Caregivers
Long-term care residents, families and caregivers are invited to attend an information session to hear important updates from the Ministry of Long-Term Care on changes made to the rules that long-term care homes have to follow. The changes relate to:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
As well, the Ministry has created a What Residents Can Expect information sheet on the changes which can be accessed using the link below.
Please share the information below and information sheet with your residents, their families and caregivers.
Family and Caregiver Information Session
You can click here to register for the family and caregiver information session that will take place on Monday, April 17 from 2:00 to 3:00 PM. When you register you will also be able to submit any questions you may have on the topics to be discussed which will be shared with the speakers before the session so that they can speak about the things that are most important to families and caregivers of long-term care residents.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -