The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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Respiratory Outbreak Update August 9, 2023
Share Respiratory Outbreak Update August 9, 2023 on Facebook Share Respiratory Outbreak Update August 9, 2023 on Twitter Share Respiratory Outbreak Update August 9, 2023 on Linkedin Email Respiratory Outbreak Update August 9, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 8, 2023
Share Respiratory Outbreak Update August 8, 2023 on Facebook Share Respiratory Outbreak Update August 8, 2023 on Twitter Share Respiratory Outbreak Update August 8, 2023 on Linkedin Email Respiratory Outbreak Update August 8, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 7, 2023
Share Respiratory Outbreak Update August 7, 2023 on Facebook Share Respiratory Outbreak Update August 7, 2023 on Twitter Share Respiratory Outbreak Update August 7, 2023 on Linkedin Email Respiratory Outbreak Update August 7, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 5, 2023
Share Respiratory Outbreak Update August 5, 2023 on Facebook Share Respiratory Outbreak Update August 5, 2023 on Twitter Share Respiratory Outbreak Update August 5, 2023 on Linkedin Email Respiratory Outbreak Update August 5, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. No known cause for the symptoms at this time; testing is taking place with Public Health.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Declared Birch Home Area August 4, 2023
Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Facebook Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Twitter Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Linkedin Email Respiratory Outbreak Declared Birch Home Area August 4, 2023 linkCLOSED: This discussion has concluded.In Collaboration with Public Health, a respiratory Outbreak has been declared in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions.
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Family Update Meeting July 19th, 2023
Share Family Update Meeting July 19th, 2023 on Facebook Share Family Update Meeting July 19th, 2023 on Twitter Share Family Update Meeting July 19th, 2023 on Linkedin Email Family Update Meeting July 19th, 2023 linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting last evening. Here is the presentation: July 2023 Family Update
We hope to see you next month!
Family Council will resume in September.
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Dr. Phillips Retirement Celebration
Share Dr. Phillips Retirement Celebration on Facebook Share Dr. Phillips Retirement Celebration on Twitter Share Dr. Phillips Retirement Celebration on Linkedin Email Dr. Phillips Retirement Celebration linkCLOSED: This discussion has concluded.Please join us in thanking Dr. Phillips for his more than 30 years of care for the residents in the home.
When: Thursday, July 20, 2023
Time: starting at 2:00 pm
Where: The Country Kitchen
Thank you,
Jenn -
Physician Retirement
Share Physician Retirement on Facebook Share Physician Retirement on Twitter Share Physician Retirement on Linkedin Email Physician Retirement linkCLOSED: This discussion has concluded.Dr. Kent Phillips started practicing medicine in 1969 and has been a partner in care at the Pines for over 30 years. Dr. Phillips has decided that it is time to retire, and we would like to thank him for his many, many years of service to the residents of the Pines.
As Dr. Phillips retires, he has provided us with a perfect replacement to fill his shoes. We would like to welcome Dr. Kristen Jones to the Pines Team. Dr. Jones has been in to meet all the residents and some staff recently and is looking forward to working with all of us. Dr. Jones is taking over immediately, on July 14, 2023.
We will be hosting a celebration for Dr. Phillips in the near future so stay tuned for that.
Again, thank you Dr. Phillips, and Welcome Dr. Jones!
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Enjoy a Meal with Your Loved One
Share Enjoy a Meal with Your Loved One on Facebook Share Enjoy a Meal with Your Loved One on Twitter Share Enjoy a Meal with Your Loved One on Linkedin Email Enjoy a Meal with Your Loved One linkCLOSED: This discussion has concluded.
Meals with your loved ones can once again be enjoyed together!
If you wish to enjoy a meal with your loved one at the Pines, please get in touch with the Administration team 24 hours before to reserve your spot.
Breakfast is $5.00, lunch is $5.00 and dinner is $10.00 which can be paid on the day you have booked to have the meal. We can support up to three (3) guests for one resident (totaling a table of four (4)). Upon payment, a ticket (or tickets) will be given to you from the administration team and this ticket(s) is to be presented to the staff member who takes your meal order on the day of your booking.
Please reach out to the Administration Team if you have any questions.
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July Family Zoom Update Meeting
Share July Family Zoom Update Meeting on Facebook Share July Family Zoom Update Meeting on Twitter Share July Family Zoom Update Meeting on Linkedin Email July Family Zoom Update Meeting linkCLOSED: This discussion has concluded.Family Council will take a summer break and resume meetings in September. There will be a Family Update during the time slot that the Family Council Meeting occurs typically for July and August. We hope to see you there.
The meeting starts at 6:30 pm on July 19, 2023
Join Zoom Meeting (Virtual Meeting Only)
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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February 18 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -