The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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May 2023- Family Council Meeting Recording
Share May 2023- Family Council Meeting Recording on Facebook Share May 2023- Family Council Meeting Recording on Twitter Share May 2023- Family Council Meeting Recording on Linkedin Email May 2023- Family Council Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting. Below is a copy of the recording as well as the April minutes that were approved at the meeting. Hope to see you at the next meeting.
May 2023 Family Council Meeting Recording
Passcode: jS30tB8^
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May 26, 2023- Birch Outbreak Declared Over
Share May 26, 2023- Birch Outbreak Declared Over on Facebook Share May 26, 2023- Birch Outbreak Declared Over on Twitter Share May 26, 2023- Birch Outbreak Declared Over on Linkedin Email May 26, 2023- Birch Outbreak Declared Over linkCLOSED: This discussion has concluded.In collaboration with Public Health, the COVID-19 outbreak has been declared over as of May 26, 2023. Thank you for your patience as we worked through this most recent outbreak.
General Visitors are allowed in all home areas at this time.
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May 25, 2023- Birch Outbreak Update
Share May 25, 2023- Birch Outbreak Update on Facebook Share May 25, 2023- Birch Outbreak Update on Twitter Share May 25, 2023- Birch Outbreak Update on Linkedin Email May 25, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There is currently, one (1) resident positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 24, 2023- Birch Outbreak Update
Share May 24, 2023- Birch Outbreak Update on Facebook Share May 24, 2023- Birch Outbreak Update on Twitter Share May 24, 2023- Birch Outbreak Update on Linkedin Email May 24, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, three (3) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 23, 2023- Birch Outbreak Update
Share May 23, 2023- Birch Outbreak Update on Facebook Share May 23, 2023- Birch Outbreak Update on Twitter Share May 23, 2023- Birch Outbreak Update on Linkedin Email May 23, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, seventeen (17) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 21, 2023- Birch Outbreak Update
Share May 21, 2023- Birch Outbreak Update on Facebook Share May 21, 2023- Birch Outbreak Update on Twitter Share May 21, 2023- Birch Outbreak Update on Linkedin Email May 21, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 20, 2023- Birch Outbreak Update
Share May 20, 2023- Birch Outbreak Update on Facebook Share May 20, 2023- Birch Outbreak Update on Twitter Share May 20, 2023- Birch Outbreak Update on Linkedin Email May 20, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 19, 2023- Birch Outbreak Update
Share May 19, 2023- Birch Outbreak Update on Facebook Share May 19, 2023- Birch Outbreak Update on Twitter Share May 19, 2023- Birch Outbreak Update on Linkedin Email May 19, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update
Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Facebook Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Twitter Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Linkedin Email May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty-one (21) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update
Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Facebook Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Twitter Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Linkedin Email May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
Follow Project
Family Council
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2025
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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September 15 → September 21 2025
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September 21 2025
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October 14 2025
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November 11 2025
Key Staff Contacts
Staying Safe at The Pines
Menus and Activities Monthly Calendar
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Dietary Menus
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September 2025 Birch Activity Calendar.pdf (40.6 KB) (pdf)
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September 2025 Cedar Activity Calendar.pdf (40.4 KB) (pdf)
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September 2025 Maple Activity Calendar.pdf (39.9 KB) (pdf)
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September 2025 Oak Activity Calendar.pdf (39.1 KB) (pdf)
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September 2025 Spruce Activity Calendar.pdf (39.5 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -