The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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Happy Canada Day- July 1st, 2024
Share Happy Canada Day- July 1st, 2024 on Facebook Share Happy Canada Day- July 1st, 2024 on X (formerly Twitter) Share Happy Canada Day- July 1st, 2024 on Linkedin Email Happy Canada Day- July 1st, 2024 linkCLOSED: This discussion has concluded.

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Between Two Pines
Share Between Two Pines on Facebook Share Between Two Pines on X (formerly Twitter) Share Between Two Pines on Linkedin Email Between Two Pines linkCLOSED: This discussion has concluded.
Between Two Pines is our new monthly e-newsletter and is your go-to source for the latest happenings at the District, offering connections to District Council Insights, upcoming events, and community engagements. Click on the link below to access the site to complete the subscription.
https://www.muskoka.on.ca/en/feedback-and-engagement/between-two-pines-newsletter-subscription.aspx
Between Two Pines is our new monthly e-newsletter and is your go-to source for the latest happenings at the District, offering connections to District Council Insights, upcoming events, and community engagements. Click on the link below to access the site to complete the subscription.
https://www.muskoka.on.ca/en/feedback-and-engagement/between-two-pines-newsletter-subscription.aspx
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Preventing Heat-Related Illnesses
Share Preventing Heat-Related Illnesses on Facebook Share Preventing Heat-Related Illnesses on X (formerly Twitter) Share Preventing Heat-Related Illnesses on Linkedin Email Preventing Heat-Related Illnesses linkCLOSED: This discussion has concluded.As we move into summer, our team will continue to monitor temperatures and extreme conditions to ensure that we are preventing and mitigating the risk factors and symptoms associated with excessive heat. Our home has air conditioning throughout including the resident bedrooms and we continue to complete preventative maintenance on the equipment to maintain good working order. We also follow the attached policy to ensure we monitor and react to any heat-related symptoms we might see.
As we move into summer, our team will continue to monitor temperatures and extreme conditions to ensure that we are preventing and mitigating the risk factors and symptoms associated with excessive heat. Our home has air conditioning throughout including the resident bedrooms and we continue to complete preventative maintenance on the equipment to maintain good working order. We also follow the attached policy to ensure we monitor and react to any heat-related symptoms we might see.
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The Pines Family Council
Share The Pines Family Council on Facebook Share The Pines Family Council on X (formerly Twitter) Share The Pines Family Council on Linkedin Email The Pines Family Council linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the June meeting. What a great way to connect with other family members, have some great discussions, and provide feedback. Unfortunately, we do not have a recording to provide this month.
Below is the family update that was provided during the meeting.
If you have questions and would like to find out more about Family Council. Please reach out to Delynne Patterson (Famly Council Chair) at delynne.patterson@gmail.com or Jennifer Ridgley (Administrator for the Pines) at jennifer.ridgley@muskoka.on.ca
Family Council meeting for July will be in-person & virtual:
- When: July 17th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We look forward to seeing you there!
Thank you to those that were able to attend the June meeting. What a great way to connect with other family members, have some great discussions, and provide feedback. Unfortunately, we do not have a recording to provide this month.
Below is the family update that was provided during the meeting.
If you have questions and would like to find out more about Family Council. Please reach out to Delynne Patterson (Famly Council Chair) at delynne.patterson@gmail.com or Jennifer Ridgley (Administrator for the Pines) at jennifer.ridgley@muskoka.on.ca
Family Council meeting for July will be in-person & virtual:
- When: July 17th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We look forward to seeing you there!
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National Indigenous Peoples Day
Share National Indigenous Peoples Day on Facebook Share National Indigenous Peoples Day on X (formerly Twitter) Share National Indigenous Peoples Day on Linkedin Email National Indigenous Peoples Day linkCLOSED: This discussion has concluded.
In honour of National Indigenous History Month (June) and National Indigenous Peoples Day (June 21), we encourage everyone to celebrate by attending the first-ever traditional Powwow being held in Muskoka on June 29 and 30, 2024!
See Muskoka Through Our Eyes is a historic event that invites everyone to join together and experience the beauty of a Powwow.
The event takes place in Annie Williams Park in Bracebridge, and activities include traditional singing and dancing, Indigenous craft and food ventures, a speaker series, and more!
The event is an opportunity for all of us to gather and learn about the rich cultural traditions and heritage of Indigenous peoples.
Learn more about See Muskoka Through Our Eyes by visiting muskokapowwow.com.
In honour of National Indigenous History Month (June) and National Indigenous Peoples Day (June 21), we encourage everyone to celebrate by attending the first-ever traditional Powwow being held in Muskoka on June 29 and 30, 2024!
See Muskoka Through Our Eyes is a historic event that invites everyone to join together and experience the beauty of a Powwow.
The event takes place in Annie Williams Park in Bracebridge, and activities include traditional singing and dancing, Indigenous craft and food ventures, a speaker series, and more!
The event is an opportunity for all of us to gather and learn about the rich cultural traditions and heritage of Indigenous peoples.
Learn more about See Muskoka Through Our Eyes by visiting muskokapowwow.com.
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Happy Pride Month
Share Happy Pride Month on Facebook Share Happy Pride Month on X (formerly Twitter) Share Happy Pride Month on Linkedin Email Happy Pride Month linkCLOSED: This discussion has concluded.

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Hand Hygiene
Share Hand Hygiene on Facebook Share Hand Hygiene on X (formerly Twitter) Share Hand Hygiene on Linkedin Email Hand Hygiene linkCLOSED: This discussion has concluded.Breaking the chain of infection and keeping everyone in the home safe and healthy is so important. This is an important reminder to please ensure you are sanitizing your hands when entering and exiting the home and while working with the residents. Please follow the 4 moments of hand hygiene. (see picture below)

Breaking the chain of infection and keeping everyone in the home safe and healthy is so important. This is an important reminder to please ensure you are sanitizing your hands when entering and exiting the home and while working with the residents. Please follow the 4 moments of hand hygiene. (see picture below)

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The Pines Family Council Meeting is June 19th at 6:30 pm
Share The Pines Family Council Meeting is June 19th at 6:30 pm on Facebook Share The Pines Family Council Meeting is June 19th at 6:30 pm on X (formerly Twitter) Share The Pines Family Council Meeting is June 19th at 6:30 pm on Linkedin Email The Pines Family Council Meeting is June 19th at 6:30 pm linkCLOSED: This discussion has concluded.Family Council meeting for June will be in-person (with a virtual option if needed):
- When: June 19th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We need to hear from you!
Come with ideas on what you would like Family Council to be at the Pines, any goals you might have, and what you are interested in hearing more about, education topics, and feedback.
Family Council meeting for June will be in-person (with a virtual option if needed):
- When: June 19th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We need to hear from you!
Come with ideas on what you would like Family Council to be at the Pines, any goals you might have, and what you are interested in hearing more about, education topics, and feedback.
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Notice of Assessment for 2023
Share Notice of Assessment for 2023 on Facebook Share Notice of Assessment for 2023 on X (formerly Twitter) Share Notice of Assessment for 2023 on Linkedin Email Notice of Assessment for 2023 linkCLOSED: This discussion has concluded.For residents in a basic room (sharing a washroom) - if your Notice of Assessment for 2023 hasn't been handed into the Administration Office, please do so as soon as possible so we can complete the rate reduction application for the July 1st cycle for eligible residents. If you have any questions, please reach out to Leigh Ball at ext. 4803.
For residents in a basic room (sharing a washroom) - if your Notice of Assessment for 2023 hasn't been handed into the Administration Office, please do so as soon as possible so we can complete the rate reduction application for the July 1st cycle for eligible residents. If you have any questions, please reach out to Leigh Ball at ext. 4803.
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Happy Father's Day
Share Happy Father's Day on Facebook Share Happy Father's Day on X (formerly Twitter) Share Happy Father's Day on Linkedin Email Happy Father's Day linkCLOSED: This discussion has concluded.
You wish all the fathers at the Pines, near, and far a Happy Father's Day on Sunday, June 16th, 2024. Enjoy your day!

You wish all the fathers at the Pines, near, and far a Happy Father's Day on Sunday, June 16th, 2024. Enjoy your day!
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -