The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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Family Council Meeting Wednesday November 15, 2023
Share Family Council Meeting Wednesday November 15, 2023 on Facebook Share Family Council Meeting Wednesday November 15, 2023 on Twitter Share Family Council Meeting Wednesday November 15, 2023 on Linkedin Email Family Council Meeting Wednesday November 15, 2023 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday November 15, 2023 at 6:30 p.m.
Guest Speaker: Clinical Lead, Natasha Thompson Presenting:
- Restorative Care,
- Core Topics: Falls, Skin and Wound, Pain, and Continence.
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Join Zoom Meeting Link (below), 6:30 p.m.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
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Remembrance Day Ceremony
Share Remembrance Day Ceremony on Facebook Share Remembrance Day Ceremony on Twitter Share Remembrance Day Ceremony on Linkedin Email Remembrance Day Ceremony linkCLOSED: This discussion has concluded.
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Christmas Tiny Tim Tea- Save the Date
Share Christmas Tiny Tim Tea- Save the Date on Facebook Share Christmas Tiny Tim Tea- Save the Date on Twitter Share Christmas Tiny Tim Tea- Save the Date on Linkedin Email Christmas Tiny Tim Tea- Save the Date linkCLOSED: This discussion has concluded. -
Looking for Volunteers
Share Looking for Volunteers on Facebook Share Looking for Volunteers on Twitter Share Looking for Volunteers on Linkedin Email Looking for Volunteers linkCLOSED: This discussion has concluded. -
Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023
Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on Facebook Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on Twitter Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on Linkedin Email Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, heightened surveillance has been lifted for the Oak Home Area as of November 2, 2023.
Thank you for your patience
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Planned Power Outage November 6, 2023
Share Planned Power Outage November 6, 2023 on Facebook Share Planned Power Outage November 6, 2023 on Twitter Share Planned Power Outage November 6, 2023 on Linkedin Email Planned Power Outage November 6, 2023 linkCLOSED: This discussion has concluded.The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. The next outage is planned for Monday November 6th, 2023, from 11:00am to 3:00pm. During this outage we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.
Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.
Should you have any questions or concerns please reach out.
Thank you for your patience
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Oak Home Area Remains in Heightened Surveillance
Share Oak Home Area Remains in Heightened Surveillance on Facebook Share Oak Home Area Remains in Heightened Surveillance on Twitter Share Oak Home Area Remains in Heightened Surveillance on Linkedin Email Oak Home Area Remains in Heightened Surveillance linkCLOSED: This discussion has concluded.The Oak Home Area remains on heightened surveillance related to one (1) resident COVID case.
The following measures remain in place:
- N95 mask use and eye protection at all times
- Twice daily respiratory screening for all residents
- Activities for Oak residents are to be cohorted and encouraged to stay on unit
- Close contacts should not visit unaffected areas of the home (we will treat all of Oak this way for the time being)
- ALL residents of the home to be offered masks when joining a group activity
- ALL residents to be offered hand hygiene when leaving or entering any area and before and after eating
- Enhanced High Touch Surfaces cleaning in Oak and in common areas throughout the home
Thank you
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Safety Related to Pets in the Home
Share Safety Related to Pets in the Home on Facebook Share Safety Related to Pets in the Home on Twitter Share Safety Related to Pets in the Home on Linkedin Email Safety Related to Pets in the Home linkCLOSED: This discussion has concluded.
Please ensure that if you are bringing your dog in on a retractable leash that your dog is look and no more then an arms length away from you. Would are recommending that you use a shorter leash in the home, but if you are using a retractable one, please ensure it is not stretched out as this is a tripping hazard.
Thank you
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Staffing Announcement - IPAC Lead
Share Staffing Announcement - IPAC Lead on Facebook Share Staffing Announcement - IPAC Lead on Twitter Share Staffing Announcement - IPAC Lead on Linkedin Email Staffing Announcement - IPAC Lead linkCLOSED: This discussion has concluded.
We are excited to announce that John Iskander will be joining our team at The Pines as our new Infection Prevention and Control Lead. Please read below a quick bio in which John shared with us:
‘As a certified Infection Control Epidemiology Specialist CIC with CBIC.ORG, a licentiate of the Medical Council of Canada for verified International Medical Graduates and successful candidates in the Medical Council of Canada Qualification Exams, I was honored to serve the vulnerable Canadian population that have been profoundly impacted since the beginning of the COVID – 19 pandemic with the Canadian Red Cross and have been deployed to several Ontario Elderly Healthcare facilities, migrant farmer workers, shelters and the Indigenous First Nations Operations as Public Health Advisor/IPAC Specialist. I bring along high ethical, practical, representable and professional IPAC skills that hopefully will be a positive addition to the team and the wonderful residents of The Pines.’
John will join our team November 6th and will report directly to Kim Sander, DOC. He can be contacted at john.iskander@muskoka.on.ca or at extension 4752.
Please join us in welcoming John to our team.
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Resident COVID Vaccine Consent
Share Resident COVID Vaccine Consent on Facebook Share Resident COVID Vaccine Consent on Twitter Share Resident COVID Vaccine Consent on Linkedin Email Resident COVID Vaccine Consent linkCLOSED: This discussion has concluded.A member of our nursing team will be reaching out to collect consent for your loved one to get their COVID vaccine, if required. Please reach out to the Charge Nurse if you are unsure if your family member requires the vaccine.
Thank you
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Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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February 18 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -