The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Respiratory Outbreak Declared January 23, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over February 2, 2026.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Respiratory Outbreak Declared over January 30, 2026.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
-
Parking At The Home
Share Parking At The Home on Facebook Share Parking At The Home on Twitter Share Parking At The Home on Linkedin Email Parking At The Home linkCLOSED: This discussion has concluded.When parking at The Pines, individuals need to be sure to park either in the visitor parking at the front of the Pines building or the angle parking along the road. Please ensure that you are not parking in the McVittie building parking. Thank you
-
Respiratory Syncytial Virus (RSV) Vaccine
Share Respiratory Syncytial Virus (RSV) Vaccine on Facebook Share Respiratory Syncytial Virus (RSV) Vaccine on Twitter Share Respiratory Syncytial Virus (RSV) Vaccine on Linkedin Email Respiratory Syncytial Virus (RSV) Vaccine linkCLOSED: This discussion has concluded.The team received information in late fall regarding the RSV vaccine initiative for long-term care residents. Below is a fact sheet attached. Our Nursing team is currently working through the home areas to ensure all residents who wish to have the vaccine receive it.
If you have any questions regarding the vaccine, please reach out to John, IPAC lead at ext. 4752
-
Touchscreen Menu Boards
Share Touchscreen Menu Boards on Facebook Share Touchscreen Menu Boards on Twitter Share Touchscreen Menu Boards on Linkedin Email Touchscreen Menu Boards linkCLOSED: This discussion has concluded.
The team has upgraded our menu boards in the home areas. With touchscreen integration, we can provide residents and family members with a fully interactive dining experience with the ability to see weekly menus and nutrition information on Menu Boards.
-
Generator Project Complete
Share Generator Project Complete on Facebook Share Generator Project Complete on Twitter Share Generator Project Complete on Linkedin Email Generator Project Complete linkCLOSED: This discussion has concluded.
We are happy to report that our new generator is now fully installed and will supply full power to the entire building if we have a power outage in the future. A full-power backup generator in a long-term care facility is paramount for uninterrupted resident care. It ensures continuous operation of medical equipment, emergency lighting, and climate control, maintaining a secure, and comfortable environment during power outages. The generator also preserves medication integrity, supports communication systems, and keeps administrative functions operational. -
Spruce Outbreak Update February 9, 2024
Share Spruce Outbreak Update February 9, 2024 on Facebook Share Spruce Outbreak Update February 9, 2024 on Twitter Share Spruce Outbreak Update February 9, 2024 on Linkedin Email Spruce Outbreak Update February 9, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are twelve (12) residents isolated with a total of fifteen (15) residents that have been infected. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
- twice daily respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
-
Spruce Outbreak Update February 8, 2024
Share Spruce Outbreak Update February 8, 2024 on Facebook Share Spruce Outbreak Update February 8, 2024 on Twitter Share Spruce Outbreak Update February 8, 2024 on Linkedin Email Spruce Outbreak Update February 8, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are twelve (12) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
-
Spruce Outbreak Update February 6, 2024
Share Spruce Outbreak Update February 6, 2024 on Facebook Share Spruce Outbreak Update February 6, 2024 on Twitter Share Spruce Outbreak Update February 6, 2024 on Linkedin Email Spruce Outbreak Update February 6, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
-
Spruce COVID Outbreak Update February 5, 2024
Share Spruce COVID Outbreak Update February 5, 2024 on Facebook Share Spruce COVID Outbreak Update February 5, 2024 on Twitter Share Spruce COVID Outbreak Update February 5, 2024 on Linkedin Email Spruce COVID Outbreak Update February 5, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
-
COVID Outbreak Declared: Spruce Home Area, February 1, 2024
Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Facebook Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Twitter Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Linkedin Email COVID Outbreak Declared: Spruce Home Area, February 1, 2024 linkCLOSED: This discussion has concluded.Please note,
The Pines is experiencing a Covid Outbreak on the following units:
- Spruce
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
-
Outbreak Declared Over!
Share Outbreak Declared Over! on Facebook Share Outbreak Declared Over! on Twitter Share Outbreak Declared Over! on Linkedin Email Outbreak Declared Over! linkCLOSED: This discussion has concluded.We are happy to announce that Public Health has declared our Covid 19 Outbreak Over!
We want to thank all of you for your patience and your support over the last month!
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
Upcoming Family Events
-
February 18 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
-
Dietary Menus
-
Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
-
Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
-
Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
-
Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
-
Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
-
Resident Admission Handbook (16.2 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
-
2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
-
Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
-
The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
-
The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
-
2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
-
Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -