The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Physician Retirement
Share Physician Retirement on Facebook Share Physician Retirement on Twitter Share Physician Retirement on Linkedin Email Physician Retirement linkCLOSED: This discussion has concluded.Dr. Kent Phillips started practicing medicine in 1969 and has been a partner in care at the Pines for over 30 years. Dr. Phillips has decided that it is time to retire, and we would like to thank him for his many, many years of service to the residents of the Pines.
As Dr. Phillips retires, he has provided us with a perfect replacement to fill his shoes. We would like to welcome Dr. Kristen Jones to the Pines Team. Dr. Jones has been in to meet all the residents and some staff recently and is looking forward to working with all of us. Dr. Jones is taking over immediately, on July 14, 2023.
We will be hosting a celebration for Dr. Phillips in the near future so stay tuned for that.
Again, thank you Dr. Phillips, and Welcome Dr. Jones!
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Enjoy a Meal with Your Loved One
Share Enjoy a Meal with Your Loved One on Facebook Share Enjoy a Meal with Your Loved One on Twitter Share Enjoy a Meal with Your Loved One on Linkedin Email Enjoy a Meal with Your Loved One linkCLOSED: This discussion has concluded.Meals with your loved ones can once again be enjoyed together!
If you wish to enjoy a meal with your loved one at the Pines, please get in touch with the Administration team 24 hours before to reserve your spot.
Breakfast is $5.00, lunch is $5.00 and dinner is $10.00 which can be paid on the day you have booked to have the meal. We can support up to three (3) guests for one resident (totaling a table of four (4)). Upon payment, a ticket (or tickets) will be given to you from the administration team and this ticket(s) is to be presented to the staff member who takes your meal order on the day of your booking.
Please reach out to the Administration Team if you have any questions.
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July Family Zoom Update Meeting
Share July Family Zoom Update Meeting on Facebook Share July Family Zoom Update Meeting on Twitter Share July Family Zoom Update Meeting on Linkedin Email July Family Zoom Update Meeting linkCLOSED: This discussion has concluded.Family Council will take a summer break and resume meetings in September. There will be a Family Update during the time slot that the Family Council Meeting occurs typically for July and August. We hope to see you there.
The meeting starts at 6:30 pm on July 19, 2023
Join Zoom Meeting (Virtual Meeting Only)
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
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Health and Safety Reminder
Share Health and Safety Reminder on Facebook Share Health and Safety Reminder on Twitter Share Health and Safety Reminder on Linkedin Email Health and Safety Reminder linkCLOSED: This discussion has concluded.For the safety of the residents and staff, please do not place any items on top of the wardrobe located in the resident's room. Items on top of the wardrobes have been relocated by our health and safety team to reduce the risk of a resident or staff member being injured by a falling item. In some instances, the wardrobe is also close to a sprinkler and an item on top of the wardrobe is against the fire code. Thank you for your cooperation in keeping everyone safe in the home.
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Respectful Workplace
Share Respectful Workplace on Facebook Share Respectful Workplace on Twitter Share Respectful Workplace on Linkedin Email Respectful Workplace linkCLOSED: This discussion has concluded. -
Upcoming Events in Activities
Share Upcoming Events in Activities on Facebook Share Upcoming Events in Activities on Twitter Share Upcoming Events in Activities on Linkedin Email Upcoming Events in Activities linkCLOSED: This discussion has concluded.July 22nd – 2:00 p.m. - Family and Resident Paint Event in the Main Courtyard – Please contact, Lisa Friesen at ext. 4873 or lisa.friesen@muskoka.on.ca in Activities if you wish to join with your loved one.
July 23rd at 12:00 p.m. - Couples Club Hawaiian-themed Steak and Chicken BBQ. Please contact, Lisa Friesen at ext. 4873 or lisa.friesen@muskoka.on.ca. The cost is $20 per person.
The activities Team is also trying to organize a weekly bridge game for residents. Please let a team member know if your loved one plays bridge and family members are welcome to join. We are extending an invitation to residents of McVittie Place and hope to get some extra players.
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Exit through the Front Door Now
Share Exit through the Front Door Now on Facebook Share Exit through the Front Door Now on Twitter Share Exit through the Front Door Now on Linkedin Email Exit through the Front Door Now linkCLOSED: This discussion has concluded.The Exit for the Home is now through the Front Door. The keypad has been updated on the side door and is no longer accessible to exit the home.
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June Family Council Meeting Recording
Share June Family Council Meeting Recording on Facebook Share June Family Council Meeting Recording on Twitter Share June Family Council Meeting Recording on Linkedin Email June Family Council Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting. Below is a copy of the recording and the May minutes that were approved at the meeting.
Family Council will take a summer break and resume meetings in September. There will be a Family Update during the time slot that the Family Council Meeting occurs typically for the months of July and August. We hope to see you there.
June Family Council Meeting Recording
Passcode: +gELq*9d
May 2023 Family Council Minutes
Ministry May 2023 Inspection Report
Continuous Quality Improvement Fact Sheet from The Ministry
May 2023 Verbal Compliance Plan
Power of Family Council According to the Fixing Long Term Care Act
The June 2023 Family Update has also been included here.
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Preventing Heat-Related Illnesses
Share Preventing Heat-Related Illnesses on Facebook Share Preventing Heat-Related Illnesses on Twitter Share Preventing Heat-Related Illnesses on Linkedin Email Preventing Heat-Related Illnesses linkCLOSED: This discussion has concluded.The risk of heat-related illnesses occurs when the environmental temperature exceeds the normal body temperature for several hours or days.
The environment includes any area where the individual resident resides and as such, the risk is identified by measuring the temperature of the indoor air for residents who remain inside the building. Our home has internal monitoring thermometers installed with alerts to staff if the temperature becomes too high.
For residents who plan to spend a significant amount of time outside the building during times when the temperatures are high (26 degrees Celsius or above), then preventive measures need to be implemented for these residents. Prevention and early intervention for heat-related illnesses should be aimed at cooling and rehydrating affected individuals.
All staff are trained in monitoring, identifying, and providing appropriate intervention related to heat-related illness. Please encourage your loved one to remain inside the home with their window closed as much as possible when the weather is hot. This is just a small intervention that you can assist with to keep your loved one safe.
Here is an article related to Heat Stress in the Elderly
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Enhanced Surveillance Maple Declared Over
Share Enhanced Surveillance Maple Declared Over on Facebook Share Enhanced Surveillance Maple Declared Over on Twitter Share Enhanced Surveillance Maple Declared Over on Linkedin Email Enhanced Surveillance Maple Declared Over linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Enhanced Surveillance has been declared over for the Maple home area.
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -