The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
CEDAR - No Visitor restrictions currently. General Visitors are allowed.
MAPLE - No Visitor restrictions currently. General Visitors are allowed.
OAK – No Visitor restrictions currently. General Visitors are allowed.
BIRCH - No Visitor restrictions currently. General Visitors are allowed.
SPRUCE - No Visitor restrictions currently. General Visitors are allowed.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
CEDAR - No Visitor restrictions currently. General Visitors are allowed.
MAPLE - No Visitor restrictions currently. General Visitors are allowed.
OAK – No Visitor restrictions currently. General Visitors are allowed.
BIRCH - No Visitor restrictions currently. General Visitors are allowed.
SPRUCE - No Visitor restrictions currently. General Visitors are allowed.
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Outbreak Update- October 23, 2023
Share Outbreak Update- October 23, 2023 on Facebook Share Outbreak Update- October 23, 2023 on Twitter Share Outbreak Update- October 23, 2023 on Linkedin Email Outbreak Update- October 23, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has five (5) resident isolated and Cedar has two (2) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Outbreak Update- October 22, 2023
Share Outbreak Update- October 22, 2023 on Facebook Share Outbreak Update- October 22, 2023 on Twitter Share Outbreak Update- October 22, 2023 on Linkedin Email Outbreak Update- October 22, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has seven (7) resident isolated and Cedar has two (2) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Outbreak Update- October 21, 2023
Share Outbreak Update- October 21, 2023 on Facebook Share Outbreak Update- October 21, 2023 on Twitter Share Outbreak Update- October 21, 2023 on Linkedin Email Outbreak Update- October 21, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has nine (9) resident isolated and Cedar has four (4) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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October Family Council Meeting Recording
Share October Family Council Meeting Recording on Facebook Share October Family Council Meeting Recording on Twitter Share October Family Council Meeting Recording on Linkedin Email October Family Council Meeting Recording linkThank you to those that were able to attend the meeting. Below is a copy of the recording and the September minutes that were approved at the meeting.
October Family Council Meeting Recording
Passcode: 9?wdZx.e
2023 09 20 Family Council Minutes
Social Work at the Pines- Presented at Family Council September 20, 2023
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Outbreak Update- October 20, 2023
Share Outbreak Update- October 20, 2023 on Facebook Share Outbreak Update- October 20, 2023 on Twitter Share Outbreak Update- October 20, 2023 on Linkedin Email Outbreak Update- October 20, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has eleven (11) resident isolated and Cedar has five (5) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Outbreak Update- October 19, 2023
Share Outbreak Update- October 19, 2023 on Facebook Share Outbreak Update- October 19, 2023 on Twitter Share Outbreak Update- October 19, 2023 on Linkedin Email Outbreak Update- October 19, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has nine (9) resident isolated and Cedar has six (6) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Ministry of Long-Term Care: October 18, 2023 — Respiratory Illness Preparedness Webinars for Residents and Families (English and French)
Share Ministry of Long-Term Care: October 18, 2023 — Respiratory Illness Preparedness Webinars for Residents and Families (English and French) on Facebook Share Ministry of Long-Term Care: October 18, 2023 — Respiratory Illness Preparedness Webinars for Residents and Families (English and French) on Twitter Share Ministry of Long-Term Care: October 18, 2023 — Respiratory Illness Preparedness Webinars for Residents and Families (English and French) on Linkedin Email Ministry of Long-Term Care: October 18, 2023 — Respiratory Illness Preparedness Webinars for Residents and Families (English and French) linkThe Ministry is partnering with the Ontario Association of Residents’ Councils (OARC) and Family Councils Ontario to host information sessions for residents and families about respiratory illness preparedness. Following a brief presentation, participants will have an opportunity to have their questions answered during an interactive Question and Answer session. Licensees are encouraged to share the following opportunities with residents, caregivers and families (including Residents’ and Family Councils) and support their participation:
Information Session for Caregivers and Families (English) — hosted by Family Councils Ontario
Date: October 26, 2023
Time: 1:30pm EST
Pre-Register here:
https://us06web.zoom.us/webinar/register/WN_NW4QUKXDRxSQlMJjYm4Z-g#/registration -
Outbreak Update- October 18, 2023
Share Outbreak Update- October 18, 2023 on Facebook Share Outbreak Update- October 18, 2023 on Twitter Share Outbreak Update- October 18, 2023 on Linkedin Email Outbreak Update- October 18, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has nine (9) resident isolated and Cedar has six (6) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
-
Outbreak Update October 17, 2023
Share Outbreak Update October 17, 2023 on Facebook Share Outbreak Update October 17, 2023 on Twitter Share Outbreak Update October 17, 2023 on Linkedin Email Outbreak Update October 17, 2023 linkOak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has nine (9) resident isolated and Cedar has five (5) resident isolated. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
-
Outbreak Update & Heightened Surveillance Declared Over- October 16, 2023
Share Outbreak Update & Heightened Surveillance Declared Over- October 16, 2023 on Facebook Share Outbreak Update & Heightened Surveillance Declared Over- October 16, 2023 on Twitter Share Outbreak Update & Heightened Surveillance Declared Over- October 16, 2023 on Linkedin Email Outbreak Update & Heightened Surveillance Declared Over- October 16, 2023 linkBirch Heightened Surveillance declared over in collaboration with Public Health on October 16, 2023.
Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has eleven (11) resident cases and Cedar has five (5) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
Follow Project
Family Council
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2024
- Family Council Agenda 2024 02 21 lr.pdf (251 KB) (pdf)
- Family Council Agenda 2024 01 17 lr.pdf (235 KB) (pdf)
- 2024 01 17 Family Council Minutes.lr.pdf (266 KB) (pdf)
- TP 2024 01 17 New Voicemail.pdf (36.1 KB) (pdf)
- FC_The RD has many roles around the dining experience_RD Celine Small_.Jan 17 2024pdf.pdf (62.5 KB) (pdf)
- FC Dietary Manager_Scot Gray Report_Dining Experience January 17 2024.pdf (67.9 KB) (pdf)
- FC Admin Report_Health Services Update_N Barrette_ 1 16 2024-1.pdf (581 KB) (pdf)
- FC Activity Report - January 17 2024.pdf (50.1 KB) (pdf)
- 2024 01 17_Dining Experience at TP-Discussion Guideline.pdf (59.2 KB) (pdf)
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2023
- 2023 12 20 FC Agenda.pdf (238 KB) (pdf)
- Council Approves 2024 District of Muskoka Budget.pdf (481 KB) (pdf)
- FC Flyer Approved Dec 20 2023 Terms of Reference.pdf (64.2 KB) (pdf)
- 2023 12 20 Family Council Minutes.pdf (249 KB) (pdf)
- Health Services Overview for Family Council - December 20, 2023.pdf (739 KB) (pdf)
- Council approves 2024 District of Muskoka budget.pdf (481 KB) (pdf)
- FC Flyer Approved Dec 20 2023 Terms of Reference - Copy.pdf (64.2 KB) (pdf)
- Health Services Overview for Family Council - December 20, 2023.pdf (739 KB) (pdf)
- FC Flyer Draft 3 Dec 2023.pdf (75.1 KB) (pdf)
- 2023 11 15 FC Agenda (248 KB) (pdf)
- Family Council Job Descriptions Approved October 18 2023.pdf (220 KB) (pdf)
- October 2023 Family Update.pdf (960 KB) (pdf)
- Updated- Code White and Abuse Reporting 2023.pdf (1.46 MB) (pdf)
- HR-001 RespectfulWorkplace_FINAL.pdf (393 KB) (pdf)
- Sched B -Code of Conduct - final (Feb.20.20).pdf (100 KB) (pdf)
- Assistant-Director-of-Care---2021-12.pdf (148 KB) (pdf)
- Director-of-Care---2021-12.pdf (64.8 KB) (pdf)
- 2023 10 18 Family Council Minutes.lr.FINAL.pdf (278 KB) (pdf)
- 2023 10 18 Family Council Agenda.pdf (249 KB) (pdf)
- 2023 09 20 FC Agenda.pdf (219 KB) (pdf)
- 2023 09 20 Family Council Minutes.pdf (234 KB) (pdf)
- Administrator September 2023 Family Update.pdf (623 KB) (pdf)
- Audiology TP 2023.jpg (2.86 MB) (jpg)
- Social Work at The Pines.pdf (7.25 MB) (pdf)
- Family Council Terms of Reference Accepted 2023 09 20.pdf (188 KB) (pdf)
- 2023 06 21 FC Minutes.pdf (243 KB) (pdf)
- June 2023 Family Update.pdf (1.19 MB) (pdf)
- CQI Report June.pdf (103 KB) (pdf)
- 2023 06 21 FC Agenda.pdf (636 KB) (pdf)
- 2023 05 17 FC Minutes.pdf (309 KB) (pdf)
- 6.-Continuous-Quality-Improvement-Fact-Sheet-EN.pdf (827 KB) (pdf)
- 2023 05 17 Licensee's Verbal Plan Reported to Family Council for Achieving Compliance.pdf (54.9 KB) (pdf)
- 2023 01 MLTC Inspection Report.pdf (244 KB) (pdf)
- Powers of FC FLTC Act.pdf (46.2 KB) (pdf)
- May 2023 Family Update.pdf (991 KB) (pdf)
- 2023 05 17 FC Agenda.pdf (168 KB) (pdf)
- April 2023 Family Update.pdf (1.85 MB) (pdf)
- 2023 04 19 FC Minutes.pdf (242 KB) (pdf)
- Family Council Agenda April 2023.pdf (631 KB) (pdf)
- 2023 03 15 FC Minutes Final.lr .pdf (238 KB) (pdf)
- March 2023 Family Update.JR.pdf (431 KB) (pdf)
- FC Mar 2023 PT Reza Falls Report.pdf (66.9 KB) (pdf)
- Family Council Agenda March 2023.pdf (624 KB) (pdf)
- 2023 02 15 FC Minutes.pdf (249 KB) (pdf)
- 2023 02 15 Family Updates, TPLTC Admin. Jennifer Ridgley.pdf (917 KB) (pdf)
- 2023 02 15 Palliative Approach to Care, Inge de Bruijn.pdf (2.32 MB) (pdf)
- Family Council Agenda February 15 2023.pdf (161 KB) (pdf)
- 2023 01 18 FC Minutes.pdf (243 KB) (pdf)
- 2023 01 18 The Pines Care Planning Presentation.pdf (479 KB) (pdf)
- Adminsitrator's January 2023 Family Update.pdf (1.35 MB) (pdf)
- HS-1-2023-6-Results of an Abuse Investigation for The Pines Long-Term Care Home.pdf (140 KB) (pdf)
- The Ontario Caregiver Organization.pdf (8.66 KB) (pdf)
Upcoming Family Events
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May 31 2024
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form
Helpful Documents
- Admission Handbook (17.1 MB) (pdf)
- Long-Term Care Action Line (18.3 KB) (pdf)
- Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
- Resources for Patients Family Members and Caregivers.png (411 KB) (png)
- 2023-10-06-01-EN-Resident_Vaccination.pdf (168 KB) (pdf)
- 2023-10-06-01-EN-Staff_Visitor_Vaccination_2023.pdf (250 KB) (pdf)
FAQs
- Are there current provincial or local requirements that apply to visitors at The Pines?
- With the vaccination of residents, staff and Essential Caregivers well underway, when will measures be lifted?
- Will additional vaccination clinics be offered at the Pines?
- Can Visitors bring in a pet?
- What is the process for entering and exiting the Home?
Emergency Preparedness Plans
- Emergency Response Plan Overview September 2023.pdf (526 KB) (pdf)
- Fire plan 2023 - updated October 2023.pdf (1.32 MB) (pdf)
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Departmental Contingency Plans
- Updated November 2023- Administrative Contingency Plan.pdf (203 KB) (pdf)
- Updated November 2023- Dietary Contingency Plan.pdf (216 KB) (pdf)
- Updated November 2023- Environmental Contingency Plan.pdf (219 KB) (pdf)
- Updated November 2023- Nursing Contingency Plan.pdf (240 KB) (pdf)
- Updated November 2023- Activities Contingency Plan.pdf (196 KB) (pdf)
Infection Control Resources
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -