The Pines Resident & Family Portal

A simple way to help keep your loved one safe from infections. Please ensure that you are sanitizing your hands on the way into the home, during your visit, and as you exit the home. If you feel unwell, please choose to visit another day.

Help us keep the residents free from illness



If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca

Our team had an inspection between June 10th and the 19th. To review the report, please click on the link below.

A Public Inspection and Order Report has been posted on the Ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

Help Us Keep Everyone Safe

If you require the accessibility button at the front entrance, please continue to use it.

We kindly ask others to avoid using it unless necessary, as it keeps the door open longer and may increase the risk of residents exiting unsupervised.

Thank you for supporting a safe and secure environment for everyone at The Pines.

Here at The Pines, we’re always looking for new ways to enhance the quality of life for our residents. This summer, we’re thrilled to introduce a simple yet transformative addition to our outdoor courtyards: small, raised garden beds.

These compact, elevated plots of soil are more than just a pretty place to grow plants— they’re powerful tools for engagement, therapy, and well-being. Let’s dig into the benefits!

1. Therapy Through Touch: Physical & Mental Benefits

2. Stimulating Memory & Mind

3. Fostering Social Connections

4. Fresh & Functional

5. Beautifying Our Outdoor Spaces

Raised garden beds are a small change with big benefits. From physical health to emotional joy, they help nurture more than just plants—they nurture connection, confidence, and community. We hope you take a moment to visit the courtyard, breathe in the scents, and maybe even get your hands a little dirty. After all, growth happens when we dig in together.

At The Pines, our team is committed to proactively addressing and resolving concerns or complaints in a timely and respectful manner. We follow the principles of customer service, quality improvement, and risk management to ensure the best possible care experience.

When necessary, concerns may be elevated to ensure they are addressed in a way that respects the rights and needs of everyone involved.

Your Feedback Is Important

If you have feedback, questions, concerns, or complaints related to your loved one’s care, we want to hear from you. By working together, we can ensure your loved one receives the highest quality of care, and that you feel supported as a partner in their care journey.

A list of Leaders within the Home is available below to help support you and your loved one.

If Your Concern Remains Unresolved

If we are unable to resolve your concern and you wish to escalate it, you may contact the Ministry of Long-Term Care or the Patient Ombudsman directly.

Long-Term Care Family Support and Action Line

• Toll-Free: 1-866-434-0144
• Hours: 8:30 a.m. – 7:00 p.m., 7 days a week
• Mailing Address:
• Director
• Long-Term Care Inspections Branch
• Long-Term Care Operations Division
• 119 King St. W, 11th Floor
• Hamilton, ON L8P 4Y7

Patient Ombudsman

• Online: Submit a Complaint
• Toll-Free: 1-888-321-0339
• Mailing Address:
• Patient Ombudsman
• Box 130, 77 Wellesley Street West
• Toronto, ON M7A 1N3

We look forward to partnering with you to support your loved one’s well-being and ensure they receive the compassionate care they deserve at The Pines.

Please note that Kerry McGuire, hairdresser, will be on vacation the week of July 7th. Please leave her a message at 4885, and she will connect when she returns.

With another warm week ahead, we need your support to ensure residents stay well-hydrated and are encouraged to remain indoors during peak heat hours.

To help our air conditioning systems work effectively, all doors and windows must remain closed. Even one open window can significantly impact the system’s performance.

Thank you for helping to keep the residents healthy and safe during the warmer weather.

As we celebrate Canada Day on July 1st, we reflect on the birth of our nation. This day marks the anniversary of Confederation in 1867, when Nova Scotia, New Brunswick, and the Province of Canada (later Ontario and Quebec) united to form the Dominion of Canada. Originally known as Dominion Day, it was renamed Canada Day in 1982.

Today, it’s a time to celebrate our shared identity, values, and the rich cultural diversity that makes Canada so special.