Pines Resident Family Portal

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Welcome to our information and sharing portal for The Pines Resident Families and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.




Welcome to our information and sharing portal for The Pines Resident Families and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.




  • May Recording of Family Zoom Meeting

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    Thank you to all who attended the meeting last evening. If you missed it and you would like to view the recording, please click on the link below.

    Again, please don't hesitate to reach out to the home if you have any questions.




  • May 18, 2022- COVID-19 Outbreak Update

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    Simcoe Muskoka District Health Unit placed the Maple Home Area in COVID-19 Outbreak status on Wednesday, May 4, 2022. On Friday, May 13, 2022, Spruce Unit was also placed into outbreak status.

    Maple Resident: No new cases as of May 13, 2022- 14 residents have tested positive.

    All Staff: as of May 18, 2022- 19 staff members have tested positive.

    Spruce Resident: as of May 18, 2022- 7 residents have tested positive.

    A handful of residents were isolated related to close contact and vaccination status. Family members of the affected residents have been notified and we will continue to update with any changes.

    Heightened Surveillance has been lifted for the Birch Home area as of May 18, 2022

    Essential Caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the outbreak home areas and removed as you are leaving the area. N95 masks are to be worn in the home area and can be found on the cart just outside the outbreak home areas.

    No General Visitors to the Maple and Spruce Home areas at this time.

    All individuals will be required to complete the screening questions on the tablet themselves at this time. The screener will be verifying that the information was inputted correctly.

    Enhanced Cleaning in the Maple and Spruce Home Areas at this time.

    Hand Hygiene Audits continue in the home with 95% compliance; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • May 17, 2022- COVID-19 Outbreak Update

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    Simcoe Muskoka District Health Unit placed the Maple Home Area in COVID-19 Outbreak status on Wednesday, May 4, 2022. On Friday, May 13, 2022, Spruce Unit was also placed into outbreak status.

    Maple Resident: No new cases as of May 13, 2022- 14 residents have tested positive.

    All Staff: as of May 17, 2022- 17 staff members have tested positive.

    Spruce Resident: as of May 17, 2022- 6 residents have tested positive.

    A handful of residents were isolated related to close contact and vaccination status. Family members of the affected residents have been notified and we will continue to update with any changes.

    The Birch Home area remains under Heightened Surveillance at this time, but this will be reviewed and hopefully lifted on the morning of May 18, 2022.

    Essential Caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the outbreak home areas and removed as you are leaving the area. N95 masks are to be worn in the home area and can be found on the cart just outside the outbreak home areas.

    No General Visitors to the Maple and Spruce Home areas at this time.

    All individuals will be required to complete the screening questions on the tablet themselves at this time. The screener will be verifying that the information was inputted correctly.

    Enhanced Cleaning in the Maple and Spruce Home Areas at this time.

    Hand Hygiene Audits continue in the home with 90% compliance; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • Family Zoom Meeting Next Week

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    Date: May 17, 2022

    Time: 6:00 pm

    Click on the link to join us for the Pines Family Zoom meeting to find out updates related to the Home.

    We hope to see you there!

    Join Zoom Meeting

    https://us02web.zoom.us/j/82332900040?pwd=ZnI1L0ZhRzdCMy80SjlSUngzREUydz09

    Meeting ID: 823 3290 0040

    Passcode: 562527

    One tap mobile

    +13126266799,,82332900040#,,,,*562527# US (Chicago)

    +13462487799,,82332900040#,,,,*562527# US (Houston)

    Dial by your location

    +1 312 626 6799 US (Chicago)

    +1 346 248 7799 US (Houston)

    +1 669 900 6833 US (San Jose)

    +1 929 205 6099 US (New York)

    +1 253 215 8782 US (Tacoma)

    +1 301 715 8592 US (Washington DC)

    Meeting ID: 823 3290 0040

    Passcode: 562527

    Find your local number: https://us02web.zoom.us/u/kc622N3rWo

  • Family Council Meeting Next Week

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    Date: May 18, 2022

    Time: 6:30pm

    Agenda: Family Council Agenda May 2022

    Special Guests this month Jennifer Carriere, ADOC and Shawna Torkoff, Alzheimer Society

    On behalf of Jill Gaston, President of the Family Council for The Pines Long-Term Care Home is inviting you to a scheduled Zoom meeting.

    Join Zoom Meeting https://us02web.zoom.us/j/81670721015?pwd=Rk5Ec3VNeTdSRDVjTXdVczlIWlk1dz09

    Meeting ID: 816 7072 1015 Passcode: 674606

    One tap mobile +14388097799,,81670721015# Canada +15873281099,,81670721015# Canada

    Dial by your location +1 438 809 7799 Canada +1 587 328 1099 Canada +1 647 374 4685 Canada +1 647 558 0588 Canada

    Meeting ID: 816 7072 1015 Find your local number: https://us02web.zoom.us/u/kcgVeXtqtD

    Any questions related to these meetings can be directed to Jill Gaston.

  • May 13, 2022- COVID-19 Outbreak Update

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    SMDHU (Public Health) declared a COVID-19 outbreak in the Maple Home area as of Wednesday, May 4, 2022. Since that time the home has had fourteen (14) residents and (14) staff members.

    have tested positive for COVID-19. As of this morning, the Spruce home area was placed in an outbreak related to staff cases related to the home area. Three (3) residents have been isolated in the home area related to high-risk contact. Family members of those affected residents have been updated by the Nursing Staff.

    The Birch Home area remains under Heightened Surveillance at this time.

    Essential Caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the Maple home area and removed as you are leaving the home area. N95 masks are to be worn in the home area and can be found on the cart just outside the Maple home area.

    No General Visitors to the Maple and Spruce Home areas at this time.

    Enhanced Cleaning in the Maple and Spruce Home Areas at this time.

    This is a fragile time and we continue to monitor this new situation and all residents very closely. Spruce residents will be tested on Monday, May 16, 2022.

    Hand Hygiene Audits continue in the home with 91% compliance; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • May 12, 2021- COVID-19 Outbreak Update

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    The home remains in COVID-19 outbreak status in the Maple Home area at this time. The Spruce home area was placed in heightened surveillance as of today (May 12, 2022). Related to two (2) staff members from the Spruce home area testing positive for COVID-19 in the past 24 hours. Currently, we have fourteen (14) residents and fourteen (14) staff that have tested positive. Family members of those affected residents have been updated by the Nursing Staff.

    Essential caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the Maple home area and removed as you are leaving the home area. N95 masks are to be worn when in the home area as well and can be found on the cart just outside of the Maple home area.

    No General Visitors to the Maple Home area at this time.

    Enhanced Cleaning and disinfecting in the Maple Home Area at this time.

    This is a fragile time and we continue to monitor this new situation and all residents very closely. All residents in Maple will be having their meals in their rooms at this time to try and reduce the spread. It is safe to presume that there will be more cases. For those residents that do have symptoms, they are mild cold symptoms at this time.

    Hand Hygiene Audits continue in the home with 91% compliance; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • May 10, 2022- COVID-19 Outbreak Update

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    The home remains in COVID-19 outbreak status at this time. One (1) resident has tested positive for COVID-19 in the past 24 hours. Currently, we have thirteen (14) residents and eleven (11) staff that have tested positive. Family members of those affected residents have been updated by the Nursing Staff.

    Essential caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the Maple home area and removed as you are leaving the home area. N95 masks are to be worn when in the home area as well and can be found on the cart just outside of the Maple home area.

    No General Visitors to the Maple Home area at this time.

    Enhanced Cleaning and disinfecting in the Maple Home Area at this time.

    This is a fragile time and we continue to monitor this new situation and all residents very closely. All residents in Maple will be having their meals in their rooms at this time to try and reduce the spread. It is safe to presume that there will be more cases. For those residents that do have symptoms, they are mild cold symptoms at this time.

    Hand Hygiene Audits continue in the home with 91% compliance; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • May 9, 2022- COVID-19 Outbreak Update

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    The home remains in COVID-19 outbreak status at this time. Since Friday, May 6, 2022, two (2) more staff members have tested positive for COVID-19. Currently, we have thirteen (13) residents and eleven (11) staff that have tested positive. Family members of those affected residents have been updated by the Nursing Staff.

    Essential caregivers continue to be able to enter, but only 1 per resident at a time. Full personal protective equipment (PPE) must be applied at the entrance to the Maple home area and removed as you are leaving the home area. N95 masks are to be worn when in the home area as well and can be found on the cart just outside of the Maple home area.

    No General Visitors to the Maple Home area at this time.

    Enhanced Cleaning and disinfecting in the Maple Home Area at this time.

    This is a fragile time and we continue to monitor this new situation and all residents very closely. All residents in Maple will be having their meals in their rooms at this time to try and reduce the spread. All negative Maple residents are being re-tested today (Monday, May 9, 2022). It is safe to presume that there will be more cases. For those residents that do have symptoms, they are mild cold symptoms at this time.

    Hand Hygiene Audits continue in the home; please ensure that you are diligent with your hand hygiene as this is an effective practice to break the chain of infection.

    We appreciate all of your patience and encouragement throughout the extended outbreak. Unfortunately, Simcoe Muskoka continues to see cases and we continue to take measures to ensure the health and wellbeing of residents, staff, and essential caregivers. Staff continues to work hard to support residents and each other, and we hope to share more good news as soon as possible.

  • Roof Replacement Restarted

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    The roof replacement has restarted at the home now that winter has been washed away. As the replacement is occurring, there may be times when specific courtyards or outdoor spaces are unavailable. We will ensure that there is signage posted to notify you of this. The common courtyard is a great alternative if the courtyard on your loved one's unit happens to be impacted by the construction when you are here. The common courtyard is next to the Family Room.

    Please ask a staff member to help you locate it if needed.

    We apologize for any inconvenience and thank you for your co-operation.

Page last updated: 18 May 2022, 12:50 PM