The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Celebrating Residents' Council Week- Sept. 15th to 21st, 2025
Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Facebook Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Twitter Share Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 on Linkedin Email Celebrating Residents' Council Week- Sept. 15th to 21st, 2025 linkResidents' Council Week 2025 is celebrated from September 15th to 21st, 2025. It is an annual event in Ontario, organized by the Ontario Association of Residents' Councils (OARC), to celebrate the contributions of residents in long-term care homes.
The week-long celebration highlights the importance of residents' voices and their engagement in the life and operation of their long-term care homes. Events and activities during this time often include:
- Education events to raise awareness about the council's purpose and accomplishments.
- Award ceremonies and contests recognizing resident leaders and achievements.
- Social events like meet-and-greets with residents, team members, and family.
- Artistic and musical celebrations.
If you are looking for ways to participate or have a loved one in long-term care, I can help with specific celebration ideas or provide more information on the awards and contests available during Residents' Council Week. Would you be interested in learning more about the event's schedule or activities? Click on the website below for more information.
https://www.ontarc.com/residents-council-week.html
We will be celebrating Residents' Council week at the Pines, so please watch for events when you are visiting your loved one next week.
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Blue Light Social in Support of Alzheimer's Society
Share Blue Light Social in Support of Alzheimer's Society on Facebook Share Blue Light Social in Support of Alzheimer's Society on Twitter Share Blue Light Social in Support of Alzheimer's Society on Linkedin Email Blue Light Social in Support of Alzheimer's Society linkJoin us for a Blue Light Social in support of the Alzheimer’s Society on Sunday, September 21, 2025, from 2:00 pm to 4:00 pm. Donations will be collected during the event as well as at any time during the day, and we encourage you to attend with your loved one to show your support.
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EV Chargers Now Available
Share EV Chargers Now Available on Facebook Share EV Chargers Now Available on Twitter Share EV Chargers Now Available on Linkedin Email EV Chargers Now Available linkWe’re pleased to announce that the 4 EV parking spots installed by Lakeland Power are now active and ready for use.
These dedicated spots are equipped for electric vehicle (EV) charging and are available on a first-come, first-served basis. Please ensure they are used only while actively charging an EV to keep them accessible to others.
Driving electric offers several benefits, including:
- Lower fuel and maintenance costs
- Reduced greenhouse gas emissions
- A quieter, smoother driving experience
- Contribution to a cleaner and more sustainable future
We’re excited to support the shift toward greener transportation and appreciate your efforts in helping us build a more environmentally friendly workplace.
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Hairdresser Price Update Effective September 19th, 2025
Share Hairdresser Price Update Effective September 19th, 2025 on Facebook Share Hairdresser Price Update Effective September 19th, 2025 on Twitter Share Hairdresser Price Update Effective September 19th, 2025 on Linkedin Email Hairdresser Price Update Effective September 19th, 2025 linkPlease note that our hairdresser, Kerry, has updated the pricing due to increased costs of the supplies required to continue providing high-quality service to our residents.
The updated price list will take effect on September 19th, 2025.
If you have any questions, Kerry can be reached at extension 4885.
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September is World Alzheimer's Month
Share September is World Alzheimer's Month on Facebook Share September is World Alzheimer's Month on Twitter Share September is World Alzheimer's Month on Linkedin Email September is World Alzheimer's Month linkWorld Alzheimer's Month is a global campaign that takes place every September to raise awareness and challenge the stigma surrounding Alzheimer's and other dementias. The campaign is organized by Alzheimer's Disease International (ADI), a federation of over 100 Alzheimer's and dementia associations worldwide.
The purpose of World Alzheimer's Month
The campaign aims to educate the public about the realities of Alzheimer's and dementia and advocate for improved care and support for those affected. Awareness is critical because a significant portion of the public still wrongly believes that dementia is a normal part of aging.
Through activities like awareness events, fundraising, and sharing personal stories, World Alzheimer's Month works to:
- Reduce stigma: It challenges the misconceptions and stigma that often prevent people from seeking help.
- Increase understanding: It provides information on the early signs of dementia and the importance of timely diagnosis.
- Highlight support needs: The campaign draws attention to the needs of people living with dementia, their families, and their caregivers.
You can find mofre information on the AlzheimerSociety website at https://alzheimer.ca/on/en
Our team will be celebrating World Alzheimer's month. Please watch for activities and initiatives in the home.
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Important Renovations Happening- Please Read
Share Important Renovations Happening- Please Read on Facebook Share Important Renovations Happening- Please Read on Twitter Share Important Renovations Happening- Please Read on Linkedin Email Important Renovations Happening- Please Read linkShower Room Upgrades for Enhanced Comfort and Care
Starting August 25th, 2025, in the Spruce Home Area, we will begin phased renovations of the shower rooms to minimize disruption to daily routines.
- Alternative bathing arrangements will be provided to ensure uninterrupted care.
- Our team is committed to making this transition smooth and respectful for all residents.
Main Kitchen Flooring Repairs
Repairs will take place on August 27th and 28th in the main kitchen.
- Some kitchen equipment will be temporarily relocated.
- Menu adjustments have been reviewed and approved by the Residents' Council to ensure continued meal service during this time.
We appreciate your understanding and support as we make these important upgrades. These improvements are not just about updating our facility—they’re about enhancing the daily experience for our residents and staff.
If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca
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Pines Support Committee Silent Auction is Now OPEN!
Share Pines Support Committee Silent Auction is Now OPEN! on Facebook Share Pines Support Committee Silent Auction is Now OPEN! on Twitter Share Pines Support Committee Silent Auction is Now OPEN! on Linkedin Email Pines Support Committee Silent Auction is Now OPEN! link✨ How Your Support Makes a Difference
Every dollar raised goes directly toward enriching the lives of the residents in our home. Thanks to your generosity, the committee has been able to fund meaningful improvements and experiences, including:
- 🛏️ A specialized healthcare bed for every resident
- 🌸 Beautiful enhancements to our courtyards
- 🎁 Personalized Christmas gifts for each resident
- 🎶 Paid entertainment to bring joy and connection
- ❤️ A life enrichment fund managed by our social worker
- 🌿 Essential palliative care supplies
- 🍽️ Adaptable dining tables to improve comfort and accessibility
…and so much more that brings dignity, comfort, and joy to those who live here.
We hope you stop by when you have a minute to take a look and place a bet or two. Open August 20th to September 2nd at noon.
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Coming Soon.......Pines Support Committee Silent Auction, Starts Next Week!
Share Coming Soon.......Pines Support Committee Silent Auction, Starts Next Week! on Facebook Share Coming Soon.......Pines Support Committee Silent Auction, Starts Next Week! on Twitter Share Coming Soon.......Pines Support Committee Silent Auction, Starts Next Week! on Linkedin Email Coming Soon.......Pines Support Committee Silent Auction, Starts Next Week! linkCLOSED: This discussion has concluded.✨ How Your Support Makes a Difference
Every dollar raised goes directly toward enriching the lives of the residents in our home. Thanks to your generosity, the committee has been able to fund meaningful improvements and experiences, including:
- 🛏️ A specialized healthcare bed for every resident
- 🌸 Beautiful enhancements to our courtyards
- 🎁 Personalized Christmas gifts for each resident
- 🎶 Paid entertainment to bring joy and connection
- ❤️ A life enrichment fund managed by our social worker
- 🌿 Essential palliative care supplies
- 🍽️ Adaptable dining tables to improve comfort and accessibility
…and so much more that brings dignity, comfort, and joy to those who live here.
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Important Renovations Happening- Please Read
Share Important Renovations Happening- Please Read on Facebook Share Important Renovations Happening- Please Read on Twitter Share Important Renovations Happening- Please Read on Linkedin Email Important Renovations Happening- Please Read linkHot Water Shut-Off for Boiler Replacement
To complete the installation of our new hot water boiler, there will be a temporary disruption in hot water service on August 20th, starting at 7:30 PM for up to 10 hours.
- Our nursing team has contingency plans in place to ensure hot water is available for essential care.
- Alternative care methods will be used if needed to maintain resident comfort.
- This upgrade is essential, as our current system is operating on a single boiler. Adding a second boiler will improve both efficiency and safety.
Shower Room Upgrades for Enhanced Comfort and Care
Starting August 25th, 2025, we will begin phased renovations of the shower rooms to minimize disruption to daily routines.
- Alternative bathing arrangements will be provided to ensure uninterrupted care.
- Our team is committed to making this transition smooth and respectful for all residents.
Main Kitchen Flooring Repairs
Repairs will take place on August 27th and 28th in the main kitchen.
- Some kitchen equipment will be temporarily relocated.
- Menu adjustments have been reviewed and approved by the Residents' Council to ensure continued meal service during this time.
We appreciate your understanding and support as we make these important upgrades. These improvements are not just about updating our facility—they’re about enhancing the daily experience for our residents and staff.
If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca
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A Heartfelt Thank You to the Pines Support Committee!
Share A Heartfelt Thank You to the Pines Support Committee! on Facebook Share A Heartfelt Thank You to the Pines Support Committee! on Twitter Share A Heartfelt Thank You to the Pines Support Committee! on Linkedin Email A Heartfelt Thank You to the Pines Support Committee! linkWe’re incredibly grateful to the Pines Support Committee for their generous purchase of these beautiful resident door decals. Thanks to their support, our Oak home area is the first to experience this vibrant transformation—and it looks fantastic!
👏 A special shoutout to our dedicated maintenance team, who have been working closely with residents to choose their preferred designs and carefully install each decal. The personalized touches are already making a meaningful impact.
This is just the beginning! We’re excited to expand this initiative throughout the home over the next couple of years, bringing warmth, individuality, and a sense of belonging to every door.
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Family Council
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2025
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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September 15 → September 21 2025
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September 21 2025
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October 14 2025
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November 11 2025
Key Staff Contacts
Staying Safe at The Pines
Menus and Activities Monthly Calendar
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Dietary Menus
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September 2025 Birch Activity Calendar.pdf (40.6 KB) (pdf)
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September 2025 Cedar Activity Calendar.pdf (40.4 KB) (pdf)
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September 2025 Maple Activity Calendar.pdf (39.9 KB) (pdf)
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September 2025 Oak Activity Calendar.pdf (39.1 KB) (pdf)
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September 2025 Spruce Activity Calendar.pdf (39.5 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -