The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Outbreak Declared over October 2, 2025.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area. Outbreak Declared over October 2, 2025.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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Family Zoom Meeting Tuesday
Share Family Zoom Meeting Tuesday on Facebook Share Family Zoom Meeting Tuesday on Twitter Share Family Zoom Meeting Tuesday on Linkedin Email Family Zoom Meeting Tuesday linkPlease join us Tuesday, September 20, 2022, at 6:00 pm for updates and information.
Click on the link to join us for the Pines Family Zoom meeting to find out updates related to the Home.
Join Zoom Meeting
https://us02web.zoom.us/j/82332900040?pwd=ZnI1L0ZhRzdCMy80SjlSUngzREUydz09
Meeting ID: 823 3290 0040
Passcode: 562527
We hope to see you there!
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Ontario Governments Plan to Stay Open: Health System Stability and Recovery
Share Ontario Governments Plan to Stay Open: Health System Stability and Recovery on Facebook Share Ontario Governments Plan to Stay Open: Health System Stability and Recovery on Twitter Share Ontario Governments Plan to Stay Open: Health System Stability and Recovery on Linkedin Email Ontario Governments Plan to Stay Open: Health System Stability and Recovery linkOn August 18th, the government launched Ontario’s Plan to Stay Open: Health System Stability and Recovery. This five-point action plan was developed to address Ontario’s urgent need to stabilize the health and long-term care sectors and preserve our hospital capacity this fall/winter and into the future. As we look ahead, with the potential for a new wave of COVID-19 and other respiratory illnesses, our focus remains on ensuring patients, residents, clients, and communities continue to receive the care they need from our health system. This means ensuring Ontarians receive the right care in the right place.
Click on the link below to find out more information:
https://www.ontario.ca/page/plan-stay-open-health-system-stability-and-recovery
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Heightened Surveillance Declared Over
Share Heightened Surveillance Declared Over on Facebook Share Heightened Surveillance Declared Over on Twitter Share Heightened Surveillance Declared Over on Linkedin Email Heightened Surveillance Declared Over linkThe home is happy to share that in collaboration with Public Health, our Heightened Surveillance has been declared over as of Tuesday, September 13, 2022.
Thank you for your support and understanding as we worked through this.
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Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges
Share Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges on Facebook Share Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges on Twitter Share Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges on Linkedin Email Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges linkBulletin from Ministry of Long-Term Care
Due to the COVID-19 outbreak, the annual long-term care home resident co-payment rate increase was deferred to October 1, 2022. Consistent with prior years, an inflationary increase of 2.5% will be applied to the co-payment for basic and preferred accommodation in Long-Term Care (LTC) Homes.
Basic Accommodation Rates
On October 1, 2022, the co-payment that residents pay for basic accommodation in Long-Term Care (LTC) homes will increase by $1.55 per day from $62.18 per day to $63.73 per day, consistent with recent inflationary increases. This will help cover the rising costs of meals and accommodation.
Preferred Accommodation Rates
The maximum charges will also be increasing for residents admitted to newer preferred accommodation beds on or after October 1, 2022. The premium charged for semi-private accommodation will increase by $0.32 from $12.78 to $13.10 per day, and the premium for private accommodation will increase by $0.67 from $26.64 to $27.31 per day.
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Accommodation Statements
Share Accommodation Statements on Facebook Share Accommodation Statements on Twitter Share Accommodation Statements on Linkedin Email Accommodation Statements linkPlease check your junk mail when you receive the emailed statement for the accommodation of your loved one. We have received feedback that this is where it is ending up for a lot of individuals. The email comes through as “exe” and it states there is an attachment. We also had family members thinking this may be spam and deleting it.
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Self-Swabbing Continues at the Home Changes to Screening Process
Share Self-Swabbing Continues at the Home Changes to Screening Process on Facebook Share Self-Swabbing Continues at the Home Changes to Screening Process on Twitter Share Self-Swabbing Continues at the Home Changes to Screening Process on Linkedin Email Self-Swabbing Continues at the Home Changes to Screening Process linkNEW Screening and Swabbing Process as of Monday, August 26, 2022:
The desk to the right-hand side as you enter the home will be removed.
Visitors enter the home using the keypad and typing in 4567 to enter. Then proceed to the desk on the left. They will pick up an iPad, fill out the screening tool and then write their name on a sticky note.
Once you have completed that you will proceed with the tablet and sticky note to the swabbing area and give the sticky note and iPad to the screener. Temperature taking is no longer required.
The screener will initial the iPad as per usual and the individual will proceed with doing a self-rapid test.
Once you sit down in the swabbing chair (or you may stand), sanitize your hands and you will be handed the swab to complete the swabbing of both nostrils for yourself.
Please ensure that you move the swab around 5 times in each nostril to complete the process properly.
Then the screener will hold out the clear tube for you to put your swab into, swab end down or the tube will be on the tray on the table.
The staff/visitor must remain in the swabbing area for 15 minutes until you release them once a negative result has been seen by the screener. (as per usual).
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Heightened Surveillance Lifted August 18, 2022
Share Heightened Surveillance Lifted August 18, 2022 on Facebook Share Heightened Surveillance Lifted August 18, 2022 on Twitter Share Heightened Surveillance Lifted August 18, 2022 on Linkedin Email Heightened Surveillance Lifted August 18, 2022 linkThe heightened surveillance has been lifted for Birch as of today, in collaboration with Public Health. The N95 masks will be discontinued in the Birch home area.
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August Family Zoom Meeting Recording
Share August Family Zoom Meeting Recording on Facebook Share August Family Zoom Meeting Recording on Twitter Share August Family Zoom Meeting Recording on Linkedin Email August Family Zoom Meeting Recording linkThank you to those that were able to attend the meeting last evening. Below is the recording of the meeting if you wish to watch it.
Passcode: B37M.N*4
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Employment Opportunities
Share Employment Opportunities on Facebook Share Employment Opportunities on Twitter Share Employment Opportunities on Linkedin Email Employment Opportunities linkDo you know someone that would be a good fit to work in Long Term Care?
•We have many different opportunities for employment in the home; including housekeeping, dietary, nursing, and more.
•We also offer education grants and funding opportunities.
If you know someone that might be interested in applying to the home, please direct them to the page below.
•https://www.muskoka.on.ca/en/careers-and-volunteering/careers-the-pines-long-term-care-home.aspx
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Leadership Update- Nursing Team
Share Leadership Update- Nursing Team on Facebook Share Leadership Update- Nursing Team on Twitter Share Leadership Update- Nursing Team on Linkedin Email Leadership Update- Nursing Team linkPhoebe Roy, Assistant Director of Care, will be relocating for a career opportunity in Labour and Delivery nursing. We wish her well in her future endeavors. Her last day will be September 6, 2022. We will be actively recruiting over the next several months to find a new ADOC. We will post information related to the recruitment when it is available.
Follow Project
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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November 11 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -