The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Enhanced Surveillance Continues in Oak April 8, 2024

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    CLOSED: This discussion has concluded.

    Oak Home Area remains on Enhanced Surveillance due to one (1) resident testing positive for COVID-19 with symptoms. Family members of the affected resident have been updated. There is no impact on visiting at this time.

    Infection Control Measures in place:

    • Masks to be worn on Oak Home Area
    • Personal Protective Equipment to be used when entering the room of any of the residents currently isolated
    • Hand Hygiene is imperative at all times
    • Cohorting for residents in the Oak Home Area.
    • Continue to monitor for any new symptoms from residents

    As we receive further updates from Public Health, we will send updates accordingly.

    If you have any questions, please reach out to John (IPAC Lead) at ext. 4752

  • Enhanced Surveillance Oak Home Area April 6, 2024

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    CLOSED: This discussion has concluded.

    Please be advised, in collaboration with Public Health our Oak Home Area has been placed on Enhanced Surveillance due to one (1) resident testing positive for COVID-19 with symptoms. Family members of the affected resident have been updated. There is no impact on visiting at this time.

    Infection Control Measures in place:

    • Masks to be worn on Oak Home Area
    • Personal Protective Equipment to be used when entering the room of any of the residents currently isolated
    • Hand Hygiene is imperative at all times
    • Cohorting for residents in the Oak Home Area.
    • Continue to monitor for any new symptoms from residents

    As we receive further updates from Public Health, we will send updates accordingly.

    If you have any questions, please reach out to John (IPAC Lead) at ext. 4752

  • Solar Eclipse Information & Safety

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    CLOSED: This discussion has concluded.

    Preparedness for Total Solar Eclipse

    To ensure the safety of long-term care home staff and residents, the Ministry of Long-Term Care would like to provide information and recommendations to prepare for the upcoming total solar eclipse.

    To support these communication efforts, please see the below memo as well as a Solar Eclipse Information and Safety poster that long-term care homes may use to convey precautions residents and families may take.

  • Spring is in the Air and Our Courtyards need your Help

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    CLOSED: This discussion has concluded.

  • Recruiting Volunteers at The Pines

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    CLOSED: This discussion has concluded.

  • Four Moments of Hand Hygiene

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    CLOSED: This discussion has concluded.

    As part of our continuing IPAC education program requirement, we wanted to review Four Moments of Hand Hygiene.

    The four moments include:

    1. Moment 1: BEFORE first touching the resident or their environment

    2. Moment 2: BEFORE aseptic procedures

    3. Moment 3: AFTER body fluid exposure risk

    4. Moment 4: AFTER touching the resident or their environment

    As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine what is considered the resident environment and what is considered the health care environment.

    Please review the attached documents with frequently asked questions such as what Hand Hygiene moments, when, and how to perform Hand Hygiene among other concerns.

    Please reach out to our IPAC Lead, John at john.iskander@muskoka.on.ca with any questions you may have.

    Four Moments of Hand Hygiene

    Public Health Frequently Asked Questions Four Moments of Hand Hygiene

  • April Monthly Family Update Meeting

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    CLOSED: This discussion has concluded.

    Monthly Family Update Meeting

    When: Wednesday, April 17, 2024, 6:30 p.m.

    Where: Join Zoom Meeting Link (below), 6:30 p.m.

    Please note: meetings will only be virtual moving forward

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09

    Meeting ID: 829 4229 6115

    Passcode: 656014

    Find your local number: https://us02web.zoom.us/u/kL9RPl8mM

    Join us for the family update meeting using the link above.

    We will have Steve Files to discuss Environmental Services (Laundry, Housekeeping, and Maintenance) this month.

  • Episode Two of It's What We Do

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    CLOSED: This discussion has concluded.

    The District is thrilled to announce the launch of Episode 2 of our "It’s What We Do" campaign, highlighting the District’s role in Long Term Care, and the positive impact our staff make in the lives of residents and families at the Pines and Fairvern.

    This video showcases the commitment our staff demonstrates every day of the year – even during long weekends. It serves as a powerful reminder of the District teams that work around the clock, to ensure services and support are always delivered to our communities, regardless of the day or schedule.

    Where can I check it out?


  • Welcome Dr. Hammell Thank you and Farewell to Dr. Mittal

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    CLOSED: This discussion has concluded.

    Dr.Jennifer Hammell is a new family physician in Bracebridge who graduated medical school at the Northern Ontario School of Medicine. She completed her third-year community clerkship and residency in Bracebridge. She has a special interest in geriatric and palliative care and holds an Honours Bachelor of Health Science with a minor in Gerontology from the University of Ottawa. She is a Port Carling native and is excited to be back in Muskoka to provide care to her community. In her free time, she enjoys board games and hiking with her husband.


    Dr. Hammell will be taking over for Dr. Mittal at the home starting the week of April 1st, 2024. We would like to thank Dr. Mittal for her time with us and care for the residents.


    Please help us in welcoming Dr. Hammell!

  • Oak Outbreak Declared Over March 27, 2024

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    CLOSED: This discussion has concluded.

    In collaboration with public health, the Oak Home area respiratory outbreak was declared on March 27, 2024. Thank you for being so patient as we moved through this most recent outbreak. Please ensure that you are screening yourself for symptoms before attending the home. If you are feeling unwell, please do not visit. Thank you.

Page last updated: 01 Aug 2025, 12:51 PM