The Pines Resident & Family Portal

We need your Feedback!

By participating in this survey, you will help us:

• understand what really matters to you and your family.
• Improve the care in your home.

Please click on the link below to complete the survey:

Family Survey Link Extendicare Assist LTC 2022 Family Satisfaction Survey (alchemer-ca.com)

If you have any questions, please contact the home and we will assist with arranging someone to assist you.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

At this time, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out).

Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

• Cedar cases at this time: 18
• Oak cases at this time: 14
• Birch cases at this time: 1

The following is direction from Public Health at this time:

No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

The following enhanced measures have been implemented:

• Symptomatic residents are in isolation on droplet/contact precautions
• Enhanced cleaning of high touch surfaces twice per day
• Surveillance of residents to identify any changes or development of symptoms
• The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
• The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

Please reach out if you have any questions in Melissa Muir-Clark at the home.

As we head into the winter the activity staff like to still attempt to get residents outside for fresh air when the sun is shining and it is not so cold. It would be very helpful to have hats, mitts, boots and/or coats available for your loved one. If you are able, please bring these items in.

Thank you

After-Hours Process to Enter the Home:

• If you require to enter the home after-hours, please pick up the phone in the vestibule and dial 4825 (which is posted with the phone).
• The call will go to the Registered Nurse, and she will be able to assist you in entering the home.

Emergency Number for the Registered Nurse:

• Normal process is to call 705-645-4488 ext. 4825.
• If this does not work or you have issues with the phone system at the home, please call 705-641-0319 to speak directly with the Registered Nurse.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

N95 masks are available in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar or Oak). This will help reduce un-necessary waste.

No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

At this time, Cedar, Oak and Birch home areas remain in outbreak with COVID and other pathogens.

Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

Cedar cases at this time: 23

Oak cases at this time: 15 (5 COVID)

Birch cases at this time: 3 (1COVID)

The following enhanced measures have been implemented:

• Symptomatic residents are in isolation on droplet/contact precautions
• Enhanced cleaning of high touch surfaces twice per day
• Surveillance of residents to identify any changes or development of symptoms
• The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
• The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

Please reach out if you have any questions in Melissa Muir-Clark at the home.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

N95 masks are available in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar, Spruce or Oak). This will help reduce un-necessary waste.

No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

At this time, Cedar, Oak and Birch home areas remain in outbreak with COVID and other pathogens. Birch virus has been detected as Rhinovirus as well as one (1) COVID case. Oak has a number of residents that are negative for COVID and therefore testing is underway with Public Health.

Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

Cedar cases at this time: 25

Oak cases at this time: 15

Birch cases at this time: 5

The following enhanced measures have been implemented:

• Symptomatic residents are in isolation on droplet/contact precautions
• Enhanced cleaning of high touch surfaces twice per day
• Surveillance of residents to identify any changes or development of symptoms
• The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
• The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

Please reach out if you have any questions in Melissa Muir-Clark at the home.

In collaboration with Public Health the Spruce outbreak has been declared over as of November 16, 2022. Cedar, Oak and Birch remain in outbreak status at this time.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

We have now placed N95 masks in the front vestibule. Please take one before you enter if visiting on a unit that requires one (Birch, Cedar, Spruce or Oak). This will help reduce un-necessary waste.

No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens. Birch virus has been detected as Rhinovirus as well as one (1) COVID case. Oak has a number of residents that are negative for COVID and therefore testing is underway with Public Health.

Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

Cedar cases at this time: 25

Spruce cases at this time: 2

Oak cases at this time: 15

Birch cases at this time: 5

The following enhanced measures have been implemented:

• Symptomatic residents are in isolation on droplet/contact precautions
• Enhanced cleaning of high touch surfaces twice per day
• Surveillance of residents to identify any changes or development of symptoms
• The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
• The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

Please reach out if you have any questions in Melissa Muir-Clark at the home.

Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out last week). Birch virus has been detected as Rhinovirus as well as one (1) COVID case.

Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

Cedar cases at this time: 25

Spruce cases at this time: 2

Oak cases at this time: 13

Birch cases at this time: 7

The following is direction from Public Health at this time:

No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

The following enhanced measures have been implemented:

• Symptomatic residents are in isolation on droplet/contact precautions
• Enhanced cleaning of high touch surfaces twice per day
• Surveillance of residents to identify any changes or development of symptoms
• The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
• The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

Please reach out if you have any questions in Melissa Muir-Clark at the home.

We would like to thank our residents and activities team who give our home's sign new life with beautiful paint work.

Thank you and great job team!