The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Outbreak Update October 15, 2023
Share Outbreak Update October 15, 2023 on Facebook Share Outbreak Update October 15, 2023 on Twitter Share Outbreak Update October 15, 2023 on Linkedin Email Outbreak Update October 15, 2023 linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has eleven (11) resident cases and Cedar has five (5) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Birch Home Area remains in heightened surveillance with one (1) resident. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak, Birch, and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak, Birch, and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak, Birch, and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Outbreak Update October 14, 2023
Share Outbreak Update October 14, 2023 on Facebook Share Outbreak Update October 14, 2023 on Twitter Share Outbreak Update October 14, 2023 on Linkedin Email Outbreak Update October 14, 2023 linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has ten (10) resident cases and Cedar has five (5) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Birch Home Area remains in heightened surveillance with one (1) resident. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak, Birch, and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak, Birch, and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak, Birch, and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Family Council Meeting Wednesday October 18, 2023
Share Family Council Meeting Wednesday October 18, 2023 on Facebook Share Family Council Meeting Wednesday October 18, 2023 on Twitter Share Family Council Meeting Wednesday October 18, 2023 on Linkedin Email Family Council Meeting Wednesday October 18, 2023 linkCLOSED: This discussion has concluded.On behalf of The Pines Long Term Care Home Family Council all family and friends of residents are invited to a scheduled Family Council.
Meeting Wednesday October 18, 2023 at 6:30 p.m.
Guest Speaker: Kimberly Sander, Director of Care and Laura MacBrien, Assistant Director of Care
Zoom meeting starting at 6:30pm
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
(External link)Meeting ID: 894 5526 4812 Passcode: 506904
Education Presentations:
- Nursing Management Roles: Director of Care, Kimberly Sander and Laura MacBrien, Assistant Director of Care
- Administrator's Report: Zeros Tolerance Neglect and Abuse, Whistle Blowers' Protection and October 2023 Administrator's Monthly Update
2023 10 18 Family Council Agenda
2023 06 21 FC Members' Terms of Reference Revised Accepted 2023 09 20
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COVID Outbreak Update Oak and Cedar & Heightened Surveillance Birch Home Area October 13, 2023
Share COVID Outbreak Update Oak and Cedar & Heightened Surveillance Birch Home Area October 13, 2023 on Facebook Share COVID Outbreak Update Oak and Cedar & Heightened Surveillance Birch Home Area October 13, 2023 on Twitter Share COVID Outbreak Update Oak and Cedar & Heightened Surveillance Birch Home Area October 13, 2023 on Linkedin Email COVID Outbreak Update Oak and Cedar & Heightened Surveillance Birch Home Area October 13, 2023 linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has nine (9) resident cases and Cedar has five (5) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Birch Home Area remains in heightened surveillance with one (1) resident. Family members of those affected have been notified.
We are encouraging everyone entering the home to wear a surgical mask at this time. The outbreak home areas have the specific PPE that is required to be put on prior to entering the home area at each entrance.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak, Birch, and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak, Birch, and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak, Birch, and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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COVID Outbreak Cedar and Oak Home Areas October 12, 2023 & Birch Remains in Enhanced Surveillance
Share COVID Outbreak Cedar and Oak Home Areas October 12, 2023 & Birch Remains in Enhanced Surveillance on Facebook Share COVID Outbreak Cedar and Oak Home Areas October 12, 2023 & Birch Remains in Enhanced Surveillance on Twitter Share COVID Outbreak Cedar and Oak Home Areas October 12, 2023 & Birch Remains in Enhanced Surveillance on Linkedin Email COVID Outbreak Cedar and Oak Home Areas October 12, 2023 & Birch Remains in Enhanced Surveillance linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has seven (7) resident cases and Cedar has five (5) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Birch Home Area remains in enhanced surveillance related to one (1) resident with respiratory symptoms. Family members of those affected have been notified.
We are recommending the use of surgical masks throughout the home and specific PPE in the outbreak areas.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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COVID Outbreak Update Oak and Cedar October 11, 2023 Birch Remains in Enhanced Surveillance
Share COVID Outbreak Update Oak and Cedar October 11, 2023 Birch Remains in Enhanced Surveillance on Facebook Share COVID Outbreak Update Oak and Cedar October 11, 2023 Birch Remains in Enhanced Surveillance on Twitter Share COVID Outbreak Update Oak and Cedar October 11, 2023 Birch Remains in Enhanced Surveillance on Linkedin Email COVID Outbreak Update Oak and Cedar October 11, 2023 Birch Remains in Enhanced Surveillance linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has seven (7) resident cases and Cedar has three (3) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Birch Home Area remains in enhanced surveillance related to one (1) resident with respiratory symptoms. Family members of those affected have been notified.
We are recommending the use of surgical masks throughout the home and specific PPE in the outbreak areas.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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COVID Outbreak Update Oak and Cedar October 10, 2023
Share COVID Outbreak Update Oak and Cedar October 10, 2023 on Facebook Share COVID Outbreak Update Oak and Cedar October 10, 2023 on Twitter Share COVID Outbreak Update Oak and Cedar October 10, 2023 on Linkedin Email COVID Outbreak Update Oak and Cedar October 10, 2023 linkCLOSED: This discussion has concluded.Oak and Cedar Home Areas remain in outbreak related to COVID at this time. Oak currently has three (3) resident cases and Cedar has two (2) resident cases. Symptoms include cough, sneezing, runny nose, diarrhea, and poor appetite. Family members of those affected have been notified.
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
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Birch Home Area in Heightened Surveillance as of October 10, 2023
Share Birch Home Area in Heightened Surveillance as of October 10, 2023 on Facebook Share Birch Home Area in Heightened Surveillance as of October 10, 2023 on Twitter Share Birch Home Area in Heightened Surveillance as of October 10, 2023 on Linkedin Email Birch Home Area in Heightened Surveillance as of October 10, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Birch Home Area has been placed in heightened surveillance related to respiratory symptoms. We have one (1) resident with respiratory symptoms, but is currently negative for COVID. Family members have been updated.
The following measures need to be taken:
- Twice daily respiratory screening for Birch
- Activities for Birch residents are to be cohorted and encouraged to stay on unit
- Close contacts should not visit unaffected areas of the home
- Increased hand hygiene for residents and staff
- All residents of the home to be offered masks when joining a group activity
- Enhanced High Touch Surfaces cleaning in Birch and in common areas throughout the home
- No impact to visiting at this time
- Surgical masks and eye protection are highly recommended to be utilized in Birch and throughout the entire home at this time.
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Fact Sheets from the Ministry of Long-Term Care Regarding 2023 Vaccination
Share Fact Sheets from the Ministry of Long-Term Care Regarding 2023 Vaccination on Facebook Share Fact Sheets from the Ministry of Long-Term Care Regarding 2023 Vaccination on Twitter Share Fact Sheets from the Ministry of Long-Term Care Regarding 2023 Vaccination on Linkedin Email Fact Sheets from the Ministry of Long-Term Care Regarding 2023 Vaccination linkCLOSED: This discussion has concluded.Please see the fact sheets from the Ministry of Long-Term Care regarding 2023 vaccination for Caregivers, Staff, Visitors and Residents. Our clinics started last week for residents and continue until we have all residents, who wish to receive their vaccination, completed.
2023 Vaccination Information for Caregivers, Staff, and Visitors
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Outbreak Declared Cedar Home Area October 9, 2023
Share Outbreak Declared Cedar Home Area October 9, 2023 on Facebook Share Outbreak Declared Cedar Home Area October 9, 2023 on Twitter Share Outbreak Declared Cedar Home Area October 9, 2023 on Linkedin Email Outbreak Declared Cedar Home Area October 9, 2023 linkCLOSED: This discussion has concluded.COVID outbreak was declared today, October 9, 2023, in the Cedar Home Area. Outbreak remains for the Oak Home area.
Case Count
Home Area
Isolated Residents
Recovered
Residents
Total Affected
Oak
2
0
2
Cedar
2
0
2
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- Oak staff and Cedar please use Granite room for breaks, or are encouraged to break outside.
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -