The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Improvements Happening at the Home

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    CLOSED: This discussion has concluded.
    • Hot Water Boiler replaced
    • Planning to replace the HVAC that serves the laundry room.
    • Two (2) Walk-in Cooler condensers are being replaced this year.
    • The New Generator is on schedule to be installed in the fall; the concrete pad will be installed soon.
    • The Emergency Evacuation Ramp from the Oak Home Area will be replaced to match the ramp on the far side of the home.
    • Gazebo to be installed for residents that smoke at the front of the home to provide shelter that is at least 9 meters away from the front door.
    • New bathtubs have now been installed in our Maple and Birch tub rooms. These state-of-the-art bathtubs feature a technology called Hydrosound.
    • Hot Water Boiler replaced
    • Planning to replace the HVAC that serves the laundry room.
    • Two (2) Walk-in Cooler condensers are being replaced this year.
    • The New Generator is on schedule to be installed in the fall; the concrete pad will be installed soon.
    • The Emergency Evacuation Ramp from the Oak Home Area will be replaced to match the ramp on the far side of the home.
    • Gazebo to be installed for residents that smoke at the front of the home to provide shelter that is at least 9 meters away from the front door.
    • New bathtubs have now been installed in our Maple and Birch tub rooms. These state-of-the-art bathtubs feature a technology called Hydrosound.
  • June 2, 2023- Infection Control Reminders

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    CLOSED: This discussion has concluded.

    We wanted to apologize for the miscommunication at the Couples Club on May 28, 2023. Please keep in mind that masks are always required in the home, except for the specific circumstances below.

    • The Ministry recommends (but does not require) caregivers and visitors to wear masks alone with a resident in their room.
    • Masks are not required outdoors for staff, residents, students, volunteers, or visitors (general or essential); however, outdoor masking is still recommended for staff, students, and volunteers as an added layer of protection when in close proximity to a resident (for example, going for a walk with a resident).
    • Removal of masks for the purposes of eating should be restricted to areas designated by the home (which may include a resident’s room).
    • Communal Dining-Caregivers and general visitors may accompany a resident for meals to assist them with eating; however, caregivers or general visitors must remain masked at all times and not join in the meal.

    We wanted to apologize for the miscommunication at the Couples Club on May 28, 2023. Please keep in mind that masks are always required in the home, except for the specific circumstances below.

    • The Ministry recommends (but does not require) caregivers and visitors to wear masks alone with a resident in their room.
    • Masks are not required outdoors for staff, residents, students, volunteers, or visitors (general or essential); however, outdoor masking is still recommended for staff, students, and volunteers as an added layer of protection when in close proximity to a resident (for example, going for a walk with a resident).
    • Removal of masks for the purposes of eating should be restricted to areas designated by the home (which may include a resident’s room).
    • Communal Dining-Caregivers and general visitors may accompany a resident for meals to assist them with eating; however, caregivers or general visitors must remain masked at all times and not join in the meal.
  • May 31, 2023- Important Bulletin to Residents of Long-Term Care Homes from the Ministry of Long-Term Care

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    CLOSED: This discussion has concluded.

    Please be aware that we received notification from the Ministry of Long-Term Care that effective July 1, 2023, an inflationary increase of 2.5% will be applied to the co-payment rates for basic and preferred accommodation in Long-Term Care Homes. Please review the information below or through this link, Co-Payment Long-Term Care Homes Bulletin May 31, 2023

    Please be aware that we received notification from the Ministry of Long-Term Care that effective July 1, 2023, an inflationary increase of 2.5% will be applied to the co-payment rates for basic and preferred accommodation in Long-Term Care Homes. Please review the information below or through this link, Co-Payment Long-Term Care Homes Bulletin May 31, 2023

  • Staffing Announcement Assistant Director Of Care

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    CLOSED: This discussion has concluded.

    With great pleasure, we announce Laura Nicholson to the Nursing Leadership Team as an Assistant Director of Care.

    Laura is a Registered Nurse with over 12 years of experience in the nursing field. Most recently, Laura has worked as a Care Coordinator for Home and Community Care Support Services. She also held positions at Orillia Soldiers’ Memorial Hospital as a Registered Nurse on the float team and with Georgian College as a Clinical Placement Educator. Laura brings a vast knowledge of the steps that our residents face prior to entering a Long-Term Care home and has built many resources and connections within our community to support this process, which will extend to keep her role as ADOC. Laura holds her BScN from Nipissing University, and we believe she will be a valuable asset to our residents, our front-line team members as well as to the nursing leadership team.

    With great pleasure, we announce Laura Nicholson to the Nursing Leadership Team as an Assistant Director of Care.

    Laura is a Registered Nurse with over 12 years of experience in the nursing field. Most recently, Laura has worked as a Care Coordinator for Home and Community Care Support Services. She also held positions at Orillia Soldiers’ Memorial Hospital as a Registered Nurse on the float team and with Georgian College as a Clinical Placement Educator. Laura brings a vast knowledge of the steps that our residents face prior to entering a Long-Term Care home and has built many resources and connections within our community to support this process, which will extend to keep her role as ADOC. Laura holds her BScN from Nipissing University, and we believe she will be a valuable asset to our residents, our front-line team members as well as to the nursing leadership team.

  • May 2023- Family Council Meeting Recording

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    CLOSED: This discussion has concluded.

    Thank you to those that were able to attend the meeting. Below is a copy of the recording as well as the April minutes that were approved at the meeting. Hope to see you at the next meeting.

    May 2023 Family Council Meeting Recording

    Passcode: jS30tB8^

    

    April 2023 Family Council Meeting Minutes

    April 2023 Family Update

    Fixing Long Term Care Act, Powers of Family Council

    Thank you to those that were able to attend the meeting. Below is a copy of the recording as well as the April minutes that were approved at the meeting. Hope to see you at the next meeting.

    May 2023 Family Council Meeting Recording

    Passcode: jS30tB8^

    

    April 2023 Family Council Meeting Minutes

    April 2023 Family Update

    Fixing Long Term Care Act, Powers of Family Council

  • May 26, 2023- Birch Outbreak Declared Over

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, the COVID-19 outbreak has been declared over as of May 26, 2023. Thank you for your patience as we worked through this most recent outbreak.

    General Visitors are allowed in all home areas at this time.

    In collaboration with Public Health, the COVID-19 outbreak has been declared over as of May 26, 2023. Thank you for your patience as we worked through this most recent outbreak.

    General Visitors are allowed in all home areas at this time.

  • May 25, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There is currently, one (1) resident positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

    The Birch Home Area remains in a COVID outbreak at this time. There is currently, one (1) resident positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 24, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, three (3) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, three (3) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 23, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, seventeen (17) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, seventeen (17) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • May 21, 2023- Birch Outbreak Update

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    CLOSED: This discussion has concluded.

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

    The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Birch residents only
    • twice daily symptom screening for residents on Birch
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Birch and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

Page last updated: 10 Aug 2026, 02:15 PM