The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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October Family Education Meeting Hosted by Family Council Recording
Share October Family Education Meeting Hosted by Family Council Recording on Facebook Share October Family Education Meeting Hosted by Family Council Recording on X (formerly Twitter) Share October Family Education Meeting Hosted by Family Council Recording on Linkedin Email October Family Education Meeting Hosted by Family Council Recording linkThank you to those who were able to join us for the meeting. We had a great discussion with some really great questions. If you are interested in watching the recording, please click on the link below.
October Family Council Meeting Recording
Passcode: 655Rx%.z
💬 Questions or Want to Learn More? Reach out to Christina Rochette, Life Enrichment Manager and Family Council Liaison, who can connect you with a Family Council member.
We look forward to seeing you there!
Thank you to those who were able to join us for the meeting. We had a great discussion with some really great questions. If you are interested in watching the recording, please click on the link below.
October Family Council Meeting Recording
Passcode: 655Rx%.z
💬 Questions or Want to Learn More? Reach out to Christina Rochette, Life Enrichment Manager and Family Council Liaison, who can connect you with a Family Council member.
We look forward to seeing you there!
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Celebrating International Infection Prevention Week, October 20-26th, 2025
Share Celebrating International Infection Prevention Week, October 20-26th, 2025 on Facebook Share Celebrating International Infection Prevention Week, October 20-26th, 2025 on X (formerly Twitter) Share Celebrating International Infection Prevention Week, October 20-26th, 2025 on Linkedin Email Celebrating International Infection Prevention Week, October 20-26th, 2025 link
Our team is proud to recognize International Infection Prevention and Control (IPAC) Week! Throughout the week, keep an eye out for special activities, educational resources, and helpful information designed to promote a safer, healthier environment for everyone in our home.
IPAC practices—such as proper hand hygiene, timely vaccination, and the use of personal protective equipment—play a vital role in protecting residents, care providers, and visitors alike.
If you have any questions or would like to learn more, please connect with Stephanie Albert, IPAC Lead.
Our team is proud to recognize International Infection Prevention and Control (IPAC) Week! Throughout the week, keep an eye out for special activities, educational resources, and helpful information designed to promote a safer, healthier environment for everyone in our home.
IPAC practices—such as proper hand hygiene, timely vaccination, and the use of personal protective equipment—play a vital role in protecting residents, care providers, and visitors alike.
If you have any questions or would like to learn more, please connect with Stephanie Albert, IPAC Lead.
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Celebrating Diwali on October 20, 2025
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Our team will be celebrating Diwali at the home on Monday, October 20th, 2025. Residents will have a menu developed around this, as well as activities and education provided. We are looking forward to exploring the traditions and practices.
What is Diwali?
Diwali is the five-day "festival of lights" celebrated by Hindus, Jains, Sikhs, and some Buddhists in the fall. Derived from the Sanskrit word Deepavali, meaning "row of lights," the festival is known for the brightly lit lamps, candles, and fireworks used to symbolize the triumph of light over darkness and good over evil.
Festivities and rituals vary regionally and by faith, but many observances are widely shared.
- Lights: The most prominent feature of Diwali is the lighting of lamps called diyas, candles, and lanterns to invite prosperity.
- Decorations: Homes and businesses are cleaned and decorated with vibrant, intricate patterns called rangoli, which are made with colored powders or flowers at the entrance to welcome deities.
- Feasting and gifts: Families gather for feasts, exchange sweets and gifts, and wear new clothes.
- Fireworks: Many communities celebrate with dazzling fireworks displays.
- Prayers: Worshippers offer prayers (puja) to deities like Lakshmi, the goddess of prosperity, and Ganesha, the god of wisdom.
Our team will be celebrating Diwali at the home on Monday, October 20th, 2025. Residents will have a menu developed around this, as well as activities and education provided. We are looking forward to exploring the traditions and practices.
What is Diwali?
Diwali is the five-day "festival of lights" celebrated by Hindus, Jains, Sikhs, and some Buddhists in the fall. Derived from the Sanskrit word Deepavali, meaning "row of lights," the festival is known for the brightly lit lamps, candles, and fireworks used to symbolize the triumph of light over darkness and good over evil.
Festivities and rituals vary regionally and by faith, but many observances are widely shared.
- Lights: The most prominent feature of Diwali is the lighting of lamps called diyas, candles, and lanterns to invite prosperity.
- Decorations: Homes and businesses are cleaned and decorated with vibrant, intricate patterns called rangoli, which are made with colored powders or flowers at the entrance to welcome deities.
- Feasting and gifts: Families gather for feasts, exchange sweets and gifts, and wear new clothes.
- Fireworks: Many communities celebrate with dazzling fireworks displays.
- Prayers: Worshippers offer prayers (puja) to deities like Lakshmi, the goddess of prosperity, and Ganesha, the god of wisdom.
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October Family Education Meeting Hosted by Family Council
Share October Family Education Meeting Hosted by Family Council on Facebook Share October Family Education Meeting Hosted by Family Council on X (formerly Twitter) Share October Family Education Meeting Hosted by Family Council on Linkedin Email October Family Education Meeting Hosted by Family Council linkYou're Invited: Family Council Gathering Join us for an evening of learning, meaningful conversation, and support with the Family Council. This month, Steve Files, Environmental Manager, will be present to provide information about our laundry department.
🗓 Date & Time: Wednesday, October 15th, 2025, 6:30 PM
📍 Location Options:
- In-Person: Fran Coleman Room at The Pines
- Virtual: Join via Zoom
- Meeting ID: 882 1040 2686
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Passcode: 815834
💬 Questions or Want to Learn More? Reach out to Christina Rochette, Life Enrichment Manager and Family Council Liaison, who can connect you with a Family Council member.
We look forward to seeing you there!
You're Invited: Family Council Gathering Join us for an evening of learning, meaningful conversation, and support with the Family Council. This month, Steve Files, Environmental Manager, will be present to provide information about our laundry department.
🗓 Date & Time: Wednesday, October 15th, 2025, 6:30 PM
📍 Location Options:
- In-Person: Fran Coleman Room at The Pines
- Virtual: Join via Zoom
- Meeting ID: 882 1040 2686
-
Passcode: 815834
💬 Questions or Want to Learn More? Reach out to Christina Rochette, Life Enrichment Manager and Family Council Liaison, who can connect you with a Family Council member.
We look forward to seeing you there!
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Infection Control Education - Resident Vaccine Clinics
Share Infection Control Education - Resident Vaccine Clinics on Facebook Share Infection Control Education - Resident Vaccine Clinics on X (formerly Twitter) Share Infection Control Education - Resident Vaccine Clinics on Linkedin Email Infection Control Education - Resident Vaccine Clinics linkVaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
Vaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Honoring World Mental Health Day – Let’s Talk, Support, and Reflect
Share Honoring World Mental Health Day – Let’s Talk, Support, and Reflect on Facebook Share Honoring World Mental Health Day – Let’s Talk, Support, and Reflect on X (formerly Twitter) Share Honoring World Mental Health Day – Let’s Talk, Support, and Reflect on Linkedin Email Honoring World Mental Health Day – Let’s Talk, Support, and Reflect link
Today marks World Mental Health Day, a global reminder of the importance of mental well-being in our lives, workplaces, and communities. This year’s theme, “Mental health is a universal human right,” encourages us to reflect on how we support one another and create environments where everyone feels safe, heard, and valued.
Mental health affects us all—whether directly or through those we care about. That’s why it’s so important to foster a culture of openness, empathy, and support. Here are a few ways we can do that together:
- 💬 Talk openly: Reducing stigma starts with honest conversations.
- 🤝 Support each other: A simple check-in can make a big difference.
- 🧘 Take care of yourself: Prioritize rest, set boundaries, and self-care.
- 📚 Use available resources: https://cmha.ca/find-info/mental-health/general-info/
Today marks World Mental Health Day, a global reminder of the importance of mental well-being in our lives, workplaces, and communities. This year’s theme, “Mental health is a universal human right,” encourages us to reflect on how we support one another and create environments where everyone feels safe, heard, and valued.
Mental health affects us all—whether directly or through those we care about. That’s why it’s so important to foster a culture of openness, empathy, and support. Here are a few ways we can do that together:
- 💬 Talk openly: Reducing stigma starts with honest conversations.
- 🤝 Support each other: A simple check-in can make a big difference.
- 🧘 Take care of yourself: Prioritize rest, set boundaries, and self-care.
- 📚 Use available resources: https://cmha.ca/find-info/mental-health/general-info/
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October CareRx Resident Health and Well-Being Newsletter
Share October CareRx Resident Health and Well-Being Newsletter on Facebook Share October CareRx Resident Health and Well-Being Newsletter on X (formerly Twitter) Share October CareRx Resident Health and Well-Being Newsletter on Linkedin Email October CareRx Resident Health and Well-Being Newsletter link
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Infection Control Education - Resident Vaccine Clinics
Share Infection Control Education - Resident Vaccine Clinics on Facebook Share Infection Control Education - Resident Vaccine Clinics on X (formerly Twitter) Share Infection Control Education - Resident Vaccine Clinics on Linkedin Email Infection Control Education - Resident Vaccine Clinics linkVaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
Vaccine Update – Influenza & COVID-19
We’ve collected consents for the Influenza and COVID vaccines. Resident Clinics will take place on October 15th, 2025. Vaccines will be administered promptly to residents who have provided consent.
Reminder:
Please continue to follow proper hand hygiene practices to help keep yourself and our residents healthy. Vaccines are essential for your protection and the safety of others. We encourage you to receive your vaccines when you are due. Our team monitors vaccine schedules for all residents. If you have any questions or are unsure when a resident is due for a vaccine, please reach out to Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas
Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on Facebook Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on X (formerly Twitter) Share Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas on Linkedin Email Spruce Shower Room Renovation Complete! Next Up: Cedar and Birch Home Areas linkWe’re excited to share that the Spruce home area shower room renovation is now complete! Residents and staff will notice a brighter, more modern space designed with comfort, safety, and accessibility in mind. Thank you to everyone for your patience and cooperation during the renovation process — the results speak for themselves!
As part of our ongoing commitment to maintaining a high-quality living environment, we’re now turning our focus to the Cedar and Birch home areas, which are next in line for upgrades. Renovation planning is already underway, and we will be providing regular updates on the progress, timelines, and any temporary changes to routines or access that may be required.
We understand that change can be disruptive, and we are working closely with staff and residents to minimize any inconvenience. Our goal is always to enhance the quality of life in our home, and these renovations are a key step forward.
- Stay tuned for more updates in future newsletters — and thank you for being part of this journey with us!
If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca


We’re excited to share that the Spruce home area shower room renovation is now complete! Residents and staff will notice a brighter, more modern space designed with comfort, safety, and accessibility in mind. Thank you to everyone for your patience and cooperation during the renovation process — the results speak for themselves!
As part of our ongoing commitment to maintaining a high-quality living environment, we’re now turning our focus to the Cedar and Birch home areas, which are next in line for upgrades. Renovation planning is already underway, and we will be providing regular updates on the progress, timelines, and any temporary changes to routines or access that may be required.
We understand that change can be disruptive, and we are working closely with staff and residents to minimize any inconvenience. Our goal is always to enhance the quality of life in our home, and these renovations are a key step forward.
- Stay tuned for more updates in future newsletters — and thank you for being part of this journey with us!
If you have any questions, please reach out to Steve Files, Environmental Services Manager at steve.files@muskoka.on.ca


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Pines Support Committee Needs You.......
Share Pines Support Committee Needs You....... on Facebook Share Pines Support Committee Needs You....... on X (formerly Twitter) Share Pines Support Committee Needs You....... on Linkedin Email Pines Support Committee Needs You....... linkSupport the Heart of The Pines - The Pines Support Committee may be small and quiet—but their impact is anything but. This dedicated team works tirelessly to raise funds that go directly toward enhancing the lives of residents at The Pines. Every dollar supports meaningful projects and essential needs within the home.
Over the years, the Committee has played a vital role in countless initiatives. But without continued support, their work cannot go on.
🌟 How You Can Help:
- Volunteer: Join the team and be part of something truly special.
- Donate: Every contribution makes a difference for those who call The Pines home.
Interested in learning more? Please reach out to Leigh Ball, Finance Team Clerk, at ext. 4803.
Support the Heart of The Pines - The Pines Support Committee may be small and quiet—but their impact is anything but. This dedicated team works tirelessly to raise funds that go directly toward enhancing the lives of residents at The Pines. Every dollar supports meaningful projects and essential needs within the home.
Over the years, the Committee has played a vital role in countless initiatives. But without continued support, their work cannot go on.
🌟 How You Can Help:
- Volunteer: Join the team and be part of something truly special.
- Donate: Every contribution makes a difference for those who call The Pines home.
Interested in learning more? Please reach out to Leigh Ball, Finance Team Clerk, at ext. 4803.
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -