The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
-
Renovations Starting Soon - Shower Room Upgrades for Enhanced Comfort and Care
Share Renovations Starting Soon - Shower Room Upgrades for Enhanced Comfort and Care on Facebook Share Renovations Starting Soon - Shower Room Upgrades for Enhanced Comfort and Care on Twitter Share Renovations Starting Soon - Shower Room Upgrades for Enhanced Comfort and Care on Linkedin Email Renovations Starting Soon - Shower Room Upgrades for Enhanced Comfort and Care linkWe are excited to announce that renovations to The Pines shower rooms are starting soon. This project reflects our ongoing commitment to enhancing the quality of life for our residents and creating a more welcoming, dignified, and functional environment.
The updated shower rooms will feature a modern, aesthetically pleasing design, with improvements that include new fixtures, enhanced lighting, updated surfaces, and better climate control. Most importantly, the renovations will significantly improve accessibility and safety, allowing our residents and caregivers to move more easily and comfortably within these spaces.
Construction will take place in phases to minimize disruption to daily routines. During this time, we will provide alternative arrangements to maintain uninterrupted bathing schedules. Our team is dedicated to making this transition as smooth and respectful as possible for everyone involved.
We appreciate your understanding and support as we work to enhance our facility. These improvements are not just about upgrading a space-they're about improving the everyday experience of our residents and staff. We look forward to unveiling the newly renovated shower rooms in the near future!
Specific dates will be communicated as we near the renovation starting time.
If you have any questions, please reach out to Steve Files at steve.files@muskoka.on.ca
-
Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkWe will be starting with the Influenza vaccine prep, moving into August and September. Stephanie Albert will be starting calls for consent in the next few weeks. Don’t forget to get vaccinated!
The flu vaccine is an annual shot recommended for everyone 6 months and older to prevent influenza and its complications. It's especially important for individuals at high risk of severe illness or complications from the flu, like those with chronic conditions, pregnant individuals, and young children. Vaccination helps prevent the spread of the virus and protects vulnerable populations.
Also, remember to minimize the spread of infection by washing your hands when entering and exiting the home.
Help us keep the residents free from illness
If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca
-
Emancipation Day
Share Emancipation Day on Facebook Share Emancipation Day on Twitter Share Emancipation Day on Linkedin Email Emancipation Day linkOn March 24, 2021, the House of Commons voted unanimously to officially designate August 1 Emancipation Day. It marks the actual day in 1834 that the Slavery Abolition Act of 1833 came into effect across the British Empire.
Canadians are not always aware that Black and Indigenous Peoples were once enslaved on the land that is now Canada. Those who fought enslavement were pivotal in shaping our society to be as diverse as it is today.
Therefore, each August 1, Canadians are invited to reflect, educate and engage in the ongoing fight against both anti-Black and anti-Indigenous racism and discrimination.
Emancipation Day celebrates the strength and perseverance of Black communities in Canada.
•Resource: https://www.canada.ca/en/canadian-heritage/campaigns/emancipation-day.html
-
Resident Outings – Important Reminder
Share Resident Outings – Important Reminder on Facebook Share Resident Outings – Important Reminder on Twitter Share Resident Outings – Important Reminder on Linkedin Email Resident Outings – Important Reminder linkIf you are planning to take your loved one out of the home, please ensure the following steps are taken to support their safety and well-being:
- ✅ Sign out at the nursing station before leaving the premises.
- 💊 Speak with the Registered Nurse (RN) or Registered Practical Nurse (RPN) if the resident will be away for an extended period. This allows us to coordinate medication administration appropriately.
- 📅 For longer leaves, please contact the nursing team a few days in advance. This ensures we have sufficient time to arrange all necessary medications from the pharmacy.
For assistance, please reach out to the appropriate nursing team:
- Oak, Cedar, Spruce 705-641-0319
- Maple, Birch 705-394-2997
Thank you for helping us provide safe and seamless care for your loved ones.
-
PHYSIOTHERAPY SERVICES UPDATE
Share PHYSIOTHERAPY SERVICES UPDATE on Facebook Share PHYSIOTHERAPY SERVICES UPDATE on Twitter Share PHYSIOTHERAPY SERVICES UPDATE on Linkedin Email PHYSIOTHERAPY SERVICES UPDATE linkWe would like to inform you that PTA Jash will be taking a Leave of Absence (LOA) from Friday, August 22, to Friday, November 7, 2025. He will return to work at The Pines LTC Home on Monday, November 10, 2025.
Good news…ACHIEVA HEALTH is pleased to introduce and welcome PTA Sheena, who has been hired to cover the LOA and assist the physiotherapist to provide excellent Physiotherapy Programs and Services at The Pines LTC Home starting on Friday, August 22, 2025.
Cross-training will take place before the start date. Please help us in welcoming Sheena to the Pines.
-
Update on Maple Air Conditioner Unit Incident on Saturday, July 12th, 2025
Share Update on Maple Air Conditioner Unit Incident on Saturday, July 12th, 2025 on Facebook Share Update on Maple Air Conditioner Unit Incident on Saturday, July 12th, 2025 on Twitter Share Update on Maple Air Conditioner Unit Incident on Saturday, July 12th, 2025 on Linkedin Email Update on Maple Air Conditioner Unit Incident on Saturday, July 12th, 2025 linkThank you to all the staff on Saturday evening for their swift and coordinated efforts in safely evacuating and returning residents to their rooms in Maple due to a fire alarm that was activated related to a motor failing in the air conditioner (AC) for the resident bedrooms. The Fire Department did respond and quickly determined that there was no fire and the situation was safe. The AC unit was shut down for safety, and a company was called to assess the situation. The teamwork ensured everyone’s safety and comfort during the incident.
Here’s a brief update:
- The issue was caused by a burned-out motor in the bedroom AC unit, which needed to be replaced.
- As a result, there was a lingering odour. To address this:
- Air purifiers and fans were placed in the area.
- Some air vents were taped off.
- A deodorizer was added to the AC unit.
- We are happy to report that the AC unit was repaired on Thursday, July 17th, and is back to fully functioning.
We thank you for your patience as we moved through this incident and repair.
-
Celebrating Muskoka Pride Week July 19th to 27th
Share Celebrating Muskoka Pride Week July 19th to 27th on Facebook Share Celebrating Muskoka Pride Week July 19th to 27th on Twitter Share Celebrating Muskoka Pride Week July 19th to 27th on Linkedin Email Celebrating Muskoka Pride Week July 19th to 27th linkOn July 22nd, we’re excited to welcome members of Muskoka Pride to our home for a special event. They’ll be here to sing songs, engage with attendees, share educational insights, and answer questions.
At The Pines and across the District of Muskoka, we are proud to foster a home that is inclusive, welcoming, and supportive of everyone. We are committed to the principles of Inclusivity, Diversity, Equity, and Anti-Racism/Anti-Hate (IDEA) in everything we do—both as an employer and as a service provider.
-
🌟 Volunteer Opportunities at The Pines – July 🌟
Share 🌟 Volunteer Opportunities at The Pines – July 🌟 on Facebook Share 🌟 Volunteer Opportunities at The Pines – July 🌟 on Twitter Share 🌟 Volunteer Opportunities at The Pines – July 🌟 on Linkedin Email 🌟 Volunteer Opportunities at The Pines – July 🌟 linkAre you a current volunteer looking for ways to get involved around the home?
We’d love your help with the following activities and outings:
🚌 Upcoming Outings & Events
- July 23 @ 1:15 PM – Maple Bus Trip to Fairvern
- July 24 @ 9:15 AM – Maple & Oak Bus Trip to the Beach
- July 24 @ 2:00 PM – Fun “Whack-a-Mole” Event
- July 25 @ 2:00 PM – Spruce & Birch Bus Trip for Ice Cream
🧩 Ongoing Weekly Activities
- Scrabble Games and Euchre – Once a week
- Fish Tank Help – Assist a resident with cleaning a small personal tank (1x/week)
- Balcony Visits – Spend time chatting with residents outdoors
- Happy Hour – Every Monday, Wednesday & Friday at 3:00 PM
- Tim Hortons Hour – Every Friday at 10:15 AM
- Outdoor Walks at any time of day
🎂 Special Monthly Event
- Monthly Birthday Party – First Tuesday of each month
💌 Want to Join Our Volunteer Team?
If you're interested in becoming a new volunteer at The Pines, please contact:
Christina Rochette
📞 705-645-4488 ext. 4824
-
Wheelchair and Mobility Equipment Cleaning Clinic
Share Wheelchair and Mobility Equipment Cleaning Clinic on Facebook Share Wheelchair and Mobility Equipment Cleaning Clinic on Twitter Share Wheelchair and Mobility Equipment Cleaning Clinic on Linkedin Email Wheelchair and Mobility Equipment Cleaning Clinic linkOur team will ensure that items are placed outside of the resident's bedroom for cleaning and sanitizing.
-
Better Living - Together in Care
Share Better Living - Together in Care on Facebook Share Better Living - Together in Care on Twitter Share Better Living - Together in Care on Linkedin Email Better Living - Together in Care link
Follow Project
Family Council
-
2025
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
Upcoming Family Events
-
September 15 → September 21 2025
-
September 21 2025
-
October 14 2025
-
November 11 2025
Key Staff Contacts
Staying Safe at The Pines
Menus and Activities Monthly Calendar
-
Dietary Menus
-
September 2025 Birch Activity Calendar.pdf (40.6 KB) (pdf)
-
September 2025 Cedar Activity Calendar.pdf (40.4 KB) (pdf)
-
September 2025 Maple Activity Calendar.pdf (39.9 KB) (pdf)
-
September 2025 Oak Activity Calendar.pdf (39.1 KB) (pdf)
-
September 2025 Spruce Activity Calendar.pdf (39.5 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
-
Resident Admission Handbook (16.2 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Emergency Preparedness Plans
-
The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
-
Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
-
Departmental Contingency Plans
-
Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
-
Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
-
Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
-
Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
-
Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
-
-
Pandemic Management Plan- 2025 (912 KB) (pdf)
-
Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
-
2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
-
Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
-
The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
-
The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
-
2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
-
Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -