The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
-
Staffing Announcement - Social Worker
Share Staffing Announcement - Social Worker on Facebook Share Staffing Announcement - Social Worker on X (formerly Twitter) Share Staffing Announcement - Social Worker on Linkedin Email Staffing Announcement - Social Worker linkCLOSED: This discussion has concluded.
The Pines team is excited to announce that Andrea Groomes will be joining our team in our new role as Social Worker. Andrea will join our team as of May 15th and will report to myself. Her email address will be andrea.groomes@muskoka.on.ca and her extension will be established soon.
Andrea holds a bachelor’s degree in social work from Lakehead University and has continued to expand her knowledge by taking supportive courses such as Cognitive Processing Therapy for PTSD in Veterans and Military Personnel, Integrating the Family into Behavioural Modification Strategies following Traumatic Brain Injury, Reliving Pain, Restoring Function and Renewing Hope and Music Based Interventions for Trauma Work, to name a few. Her professional development experiences have solidified her knowledge and techniques including a range of specialized evidence-based therapeutic interventions that our senior’s population requires to improve and maintain their mental health and wellbeing.
Andrea’s clinical experience include supporting children, youth, adults and seniors in behavioural, cognitive, psycho-social and intellectual needs. Using interpersonal skills that cultivate strong therapeutic relationships evidenced to improve therapeutic outcomes. She provided psychosocial support to clients who have experience trauma, brain and spinal cord injuries, physical injuries, chronic pain and the emotional adjustments that follows while implementing individualized treatment plans to support her clients.
Please join us in welcoming Andrea to the Home. We are excited to have her join our team!
Kimberly Sander
Director of CareThe Pines team is excited to announce that Andrea Groomes will be joining our team in our new role as Social Worker. Andrea will join our team as of May 15th and will report to myself. Her email address will be andrea.groomes@muskoka.on.ca and her extension will be established soon.
Andrea holds a bachelor’s degree in social work from Lakehead University and has continued to expand her knowledge by taking supportive courses such as Cognitive Processing Therapy for PTSD in Veterans and Military Personnel, Integrating the Family into Behavioural Modification Strategies following Traumatic Brain Injury, Reliving Pain, Restoring Function and Renewing Hope and Music Based Interventions for Trauma Work, to name a few. Her professional development experiences have solidified her knowledge and techniques including a range of specialized evidence-based therapeutic interventions that our senior’s population requires to improve and maintain their mental health and wellbeing.
Andrea’s clinical experience include supporting children, youth, adults and seniors in behavioural, cognitive, psycho-social and intellectual needs. Using interpersonal skills that cultivate strong therapeutic relationships evidenced to improve therapeutic outcomes. She provided psychosocial support to clients who have experience trauma, brain and spinal cord injuries, physical injuries, chronic pain and the emotional adjustments that follows while implementing individualized treatment plans to support her clients.
Please join us in welcoming Andrea to the Home. We are excited to have her join our team!
Kimberly Sander
Director of Care -
Outbreak Update April 26, 2023
Share Outbreak Update April 26, 2023 on Facebook Share Outbreak Update April 26, 2023 on X (formerly Twitter) Share Outbreak Update April 26, 2023 on Linkedin Email Outbreak Update April 26, 2023 linkCLOSED: This discussion has concluded.The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
The outbreak remains Whole Home as there are Birch, Maple, and Cedar cases. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units are a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **If you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
-
April 25, 2023- Outbreak Upgraded to Whole Home
Share April 25, 2023- Outbreak Upgraded to Whole Home on Facebook Share April 25, 2023- Outbreak Upgraded to Whole Home on X (formerly Twitter) Share April 25, 2023- Outbreak Upgraded to Whole Home on Linkedin Email April 25, 2023- Outbreak Upgraded to Whole Home linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been upgraded to Whole Home again as there are cases in Birch, Maple, and Cedar. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **if you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
In consultation with Public Health, the outbreak has been upgraded to Whole Home again as there are cases in Birch, Maple, and Cedar. Birch continues with four (4) residents, Maple with two (2) residents, and Cedar with one (1) resident with enteric symptoms, such as nausea, vomiting, and diarrhea. Family members of those residents affected have been updated. Visiting continues to be restricted to the Whole Home again to essential caregivers only, a maximum of two (2) at a time.
Infection Control Measures in the Home at this time:
- Increased cleaning and disinfection practices on affected units a priority
- Increased hand hygiene at all times, for all visitors, staff, and resident
- Increased auditing for Hand Hygiene and Personal Protective Equipment usage
- IPAC Enteric Assessment once daily on all affected units
- Continue passive screening for all staff and essential caregivers **if you experience ANY symptoms gastrointestinal or respiratory, please do not enter the home.
If you have any questions, please contact Melissa Muir-Clark, IPAC Lead. melissa.muir-clark@muskoka.on.ca
-
Important Outbreak Update April 24, 2023
Share Important Outbreak Update April 24, 2023 on Facebook Share Important Outbreak Update April 24, 2023 on X (formerly Twitter) Share Important Outbreak Update April 24, 2023 on Linkedin Email Important Outbreak Update April 24, 2023 linkCLOSED: This discussion has concluded.In consultation with Public Health, the outbreak has been rescinded for Maple, Cedar, and Spruce home areas. Birch continues with four (4) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Oak currently has no resident cases but is being closely monitored. Family members of those residents affected have been updated. Visiting continues to be restricted on Oak and Birch to essential caregivers only, a maximum of two (2) at a time.
In consultation with Public Health, the outbreak has been rescinded for Maple, Cedar, and Spruce home areas. Birch continues with four (4) residents with enteric symptoms, such as nausea, vomiting, and diarrhea. Oak currently has no resident cases but is being closely monitored. Family members of those residents affected have been updated. Visiting continues to be restricted on Oak and Birch to essential caregivers only, a maximum of two (2) at a time.
-
Outbreak Update April 22, 2023
Share Outbreak Update April 22, 2023 on Facebook Share Outbreak Update April 22, 2023 on X (formerly Twitter) Share Outbreak Update April 22, 2023 on Linkedin Email Outbreak Update April 22, 2023 linkCLOSED: This discussion has concluded.The Whole Home remains in an Enteric Outbreak; symptoms consist of nausea, vomiting, and/or diarrhea. There are four (4) residents in Birch and one (1) in each Maple and Cedar Home areas.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
The Whole Home remains in an Enteric Outbreak; symptoms consist of nausea, vomiting, and/or diarrhea. There are four (4) residents in Birch and one (1) in each Maple and Cedar Home areas.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
-
Family Zoom Meeting hosted by Family Council Zoom Recording
Share Family Zoom Meeting hosted by Family Council Zoom Recording on Facebook Share Family Zoom Meeting hosted by Family Council Zoom Recording on X (formerly Twitter) Share Family Zoom Meeting hosted by Family Council Zoom Recording on Linkedin Email Family Zoom Meeting hosted by Family Council Zoom Recording linkCLOSED: This discussion has concluded.Thank you to those who could attend the meeting on Wednesday evening. Below is a recording of the meeting if you wish to watch it. We hope to see you next month!
April 2023 Family Meeting Hosted by Family Council Recording
Passcode: Ah=%T&Y7
Thank you to those who could attend the meeting on Wednesday evening. Below is a recording of the meeting if you wish to watch it. We hope to see you next month!
April 2023 Family Meeting Hosted by Family Council Recording
Passcode: Ah=%T&Y7
-
Whole Home Outbreak Declared April 21, 2023
Share Whole Home Outbreak Declared April 21, 2023 on Facebook Share Whole Home Outbreak Declared April 21, 2023 on X (formerly Twitter) Share Whole Home Outbreak Declared April 21, 2023 on Linkedin Email Whole Home Outbreak Declared April 21, 2023 linkCLOSED: This discussion has concluded.The entire home has declared an Enteric Outbreak in collaboration with Public Health. Symptoms consist of nausea, vomiting, and/or diarrhea. There are three (3) residents in Birch and one (1) in each Maple, Cedar, and Oak Home area.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
The entire home has declared an Enteric Outbreak in collaboration with Public Health. Symptoms consist of nausea, vomiting, and/or diarrhea. There are three (3) residents in Birch and one (1) in each Maple, Cedar, and Oak Home area.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
Enhanced Infection Control Measures within the home include:
· Increased hand hygiene for staff and residents prior to meals
· Increased cleaning on affected units by housekeeping
· Increased PPE audits and hand hygiene audits
· Staff cohorting where possible
· Residents to avoid large group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
-
COVID-19 Booster Vaccine Clinic
Share COVID-19 Booster Vaccine Clinic on Facebook Share COVID-19 Booster Vaccine Clinic on X (formerly Twitter) Share COVID-19 Booster Vaccine Clinic on Linkedin Email COVID-19 Booster Vaccine Clinic linkCLOSED: This discussion has concluded.Simcoe Muskoka Health Unit Immunization Team
The Team will provide a COVID-19 Vaccine Booster Clinic at the home for all eligible residents on May 9, 2023. Please watch for a call from the home to gain consent for the vaccination for your loved one.
Simcoe Muskoka Health Unit Immunization Team
The Team will provide a COVID-19 Vaccine Booster Clinic at the home for all eligible residents on May 9, 2023. Please watch for a call from the home to gain consent for the vaccination for your loved one.
-
Family Zoom Meeting hosted by Family Council
Share Family Zoom Meeting hosted by Family Council on Facebook Share Family Zoom Meeting hosted by Family Council on X (formerly Twitter) Share Family Zoom Meeting hosted by Family Council on Linkedin Email Family Zoom Meeting hosted by Family Council linkCLOSED: This discussion has concluded.The next meeting is April 19, 2023
Time: 6:30- 8:00 pm
You are welcome to attend the meeting in person in the Fran Coleman Room at the Pines or
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
Please see the attached agenda and contact Jill Gaston, Chair of the Family Council if you have any questions.
The next meeting is April 19, 2023
Time: 6:30- 8:00 pm
You are welcome to attend the meeting in person in the Fran Coleman Room at the Pines or
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
Please see the attached agenda and contact Jill Gaston, Chair of the Family Council if you have any questions.
-
Updates to Ministry of Long Term Care Ontario Regulation 246/22
Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on Facebook Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on X (formerly Twitter) Share Updates to Ministry of Long Term Care Ontario Regulation 246/22 on Linkedin Email Updates to Ministry of Long Term Care Ontario Regulation 246/22 linkCLOSED: This discussion has concluded.The Ministry of Long-Term Care announced changes in Ontario Regulation 246/22 under the Fixing Long-Term Care Act, 2021 which came into effect on April 11, 2023.
The changes relate to the following:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
Click on the link below to review the updates:
The Ministry of Long-Term Care announced changes in Ontario Regulation 246/22 under the Fixing Long-Term Care Act, 2021 which came into effect on April 11, 2023.
The changes relate to the following:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
Click on the link below to review the updates:
-
2026
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
-
Resident Admission Handbook (47 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -