The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Pines Support Committee News

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    CLOSED: This discussion has concluded.

    The Pines Support Committee is excited to announce they are once again holding their famous Silent Auction this August!!

    After a three year pause due to the pandemic, they are so happy to resume this fun and popular fundraiser.

    Here are all the details:

    • Auction opens on Thursday August 24th. Items will be on display in the main floor public spaces at The Pines and bidding sheets will be in front of all the wonderful items on offer.
    • The Auction will run for ten days giving residents, family, friends and staff lots of time to get their bids in.
    • Auction will close on Thursday September 7th and the winning bidders will be contacted.

    There will be lots of fabulous items on offer donated by our always generous donors. All funds will be used to continue to “Optimize Life” for our residents.

    If you or anyone you know would like to donate to this important fundraiser, please do not hesitate to contact Kim Gibbs at 705-645-4488 x 4841 or Hannah Martin at 705-645-4488 x 4827 at The Pines. All donors will receive a charitable donation receipt from The District of Muskoka for the dollar value of their donation.

    As always, they thank you for your continued interest and support!

    The Pines Support Committee is excited to announce they are once again holding their famous Silent Auction this August!!

    After a three year pause due to the pandemic, they are so happy to resume this fun and popular fundraiser.

    Here are all the details:

    • Auction opens on Thursday August 24th. Items will be on display in the main floor public spaces at The Pines and bidding sheets will be in front of all the wonderful items on offer.
    • The Auction will run for ten days giving residents, family, friends and staff lots of time to get their bids in.
    • Auction will close on Thursday September 7th and the winning bidders will be contacted.

    There will be lots of fabulous items on offer donated by our always generous donors. All funds will be used to continue to “Optimize Life” for our residents.

    If you or anyone you know would like to donate to this important fundraiser, please do not hesitate to contact Kim Gibbs at 705-645-4488 x 4841 or Hannah Martin at 705-645-4488 x 4827 at The Pines. All donors will receive a charitable donation receipt from The District of Muskoka for the dollar value of their donation.

    As always, they thank you for your continued interest and support!

  • CORE Programs Update

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    CLOSED: This discussion has concluded.

    We re-initiated our CORE program in June 2023. The CORE program is a multi-disciplinary team approach focusing on Fall Prevention, Pain Management, Continence Management and Skin & Wound Management. Our CORE committee meets monthly to discuss a variety of topics including monthly weight reviews, restorative care updates, physiotherapy updates, monthly ER visits and high-risk residents who were flagged on the previous month’s RAI-MDS quality indicator report. We focus on four RAI-MDS quality indicator areas: falls, pain, continence, and skin and wound. As a group, we review the high-risk residents, their current care plan interventions and discuss other interventions to put in place to assist in improvement in those key areas.

    

    We have started with our falls program and pain program with plans to implement the other two programs before year’s end. Please see the new Fall Prevention brochure for residents and families.


    We re-initiated our CORE program in June 2023. The CORE program is a multi-disciplinary team approach focusing on Fall Prevention, Pain Management, Continence Management and Skin & Wound Management. Our CORE committee meets monthly to discuss a variety of topics including monthly weight reviews, restorative care updates, physiotherapy updates, monthly ER visits and high-risk residents who were flagged on the previous month’s RAI-MDS quality indicator report. We focus on four RAI-MDS quality indicator areas: falls, pain, continence, and skin and wound. As a group, we review the high-risk residents, their current care plan interventions and discuss other interventions to put in place to assist in improvement in those key areas.

    

    We have started with our falls program and pain program with plans to implement the other two programs before year’s end. Please see the new Fall Prevention brochure for residents and families.


  • Respiratory Outbreak Update August 11, 2023

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    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions at ext. 4752

    The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions at ext. 4752

  • Respiratory Outbreak Update August 10, 2023

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    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

    The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

  • Respiratory Outbreak Update August 9, 2023

    Share Respiratory Outbreak Update August 9, 2023 on Facebook Share Respiratory Outbreak Update August 9, 2023 on X (formerly Twitter) Share Respiratory Outbreak Update August 9, 2023 on Linkedin Email Respiratory Outbreak Update August 9, 2023 link
    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

  • Respiratory Outbreak Update August 8, 2023

    Share Respiratory Outbreak Update August 8, 2023 on Facebook Share Respiratory Outbreak Update August 8, 2023 on X (formerly Twitter) Share Respiratory Outbreak Update August 8, 2023 on Linkedin Email Respiratory Outbreak Update August 8, 2023 link
    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

  • Respiratory Outbreak Update August 7, 2023

    Share Respiratory Outbreak Update August 7, 2023 on Facebook Share Respiratory Outbreak Update August 7, 2023 on X (formerly Twitter) Share Respiratory Outbreak Update August 7, 2023 on Linkedin Email Respiratory Outbreak Update August 7, 2023 link
    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

  • Respiratory Outbreak Update August 5, 2023

    Share Respiratory Outbreak Update August 5, 2023 on Facebook Share Respiratory Outbreak Update August 5, 2023 on X (formerly Twitter) Share Respiratory Outbreak Update August 5, 2023 on Linkedin Email Respiratory Outbreak Update August 5, 2023 link
    CLOSED: This discussion has concluded.

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. No known cause for the symptoms at this time; testing is taking place with Public Health.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

    The respiratory Outbreak continues in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. No known cause for the symptoms at this time; testing is taking place with Public Health.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions

  • Respiratory Outbreak Declared Birch Home Area August 4, 2023

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    CLOSED: This discussion has concluded.

    In Collaboration with Public Health, a respiratory Outbreak has been declared in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions.

    In Collaboration with Public Health, a respiratory Outbreak has been declared in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing.

    The following infection control measures are in place at this time:

    • No General Visitors; only 2 Essential Caregivers at a time.
    • Masking and wearing of eye protection on Birch at ALL TIMES.
    • Twice daily respiratory symptom screening on Birch
    • Immediate isolation of any residents with new symptom onset (as listed above)
    • Twice daily high-touch surface cleaning on Birch

    Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions.

  • Family Update Meeting July 19th, 2023

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    CLOSED: This discussion has concluded.

    Thank you to those that were able to attend the meeting last evening. Here is the presentation: July 2023 Family Update

    We hope to see you next month!

    Family Council will resume in September.


    Thank you to those that were able to attend the meeting last evening. Here is the presentation: July 2023 Family Update

    We hope to see you next month!

    Family Council will resume in September.


Page last updated: 10 Aug 2026, 02:15 PM