The Pines Resident & Family Portal

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UPDATES WILL NO LONGER BE ADDED TO THIS PORTAL


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

UPDATES WILL NO LONGER BE ADDED TO THIS PORTAL


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Generator Upgrade Coming Next Week!

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    CLOSED: This discussion has concluded.
    supporting image

    The old generator has been removed from the home and a temporary one in place until we have our new generator delivered on Thursday September 14th, 2023. The new generator will power the entire home at 100% if we have a power outage. Watch for the team to deliver this wonderful upgrade on Wednesday!

    The old generator has been removed from the home and a temporary one in place until we have our new generator delivered on Thursday September 14th, 2023. The new generator will power the entire home at 100% if we have a power outage. Watch for the team to deliver this wonderful upgrade on Wednesday!

  • Outbreak Update Oak Home Area September 8, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are no residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. We continue to monitor the home area as mandated through Public Health. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are no residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. We continue to monitor the home area as mandated through Public Health. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
  • Update: The Pines Courtyard Upgrade Cedar Home Area

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    CLOSED: This discussion has concluded.

    The team is now working on the Cedar Home Area Courtyard. There will be another crane lift scheduled for Monday September 11, 2023 starting at 10:00 am. During this time, we will need to have residents out of the areas listed below for both Cedar and Birch home areas. There will be signage in place and staff monitoring the area during this time. See below for more information.

    When: Monday September 11, 2023

    Time frame: 10am to 3:30pm (approx.)

    Rooms affected:

    Cedar Home Area 211- 221; plus the spa rooms the activity room

    Birch Home Area 711- 721; plus the spa rooms the activity room


    The team is now working on the Cedar Home Area Courtyard. There will be another crane lift scheduled for Monday September 11, 2023 starting at 10:00 am. During this time, we will need to have residents out of the areas listed below for both Cedar and Birch home areas. There will be signage in place and staff monitoring the area during this time. See below for more information.

    When: Monday September 11, 2023

    Time frame: 10am to 3:30pm (approx.)

    Rooms affected:

    Cedar Home Area 211- 221; plus the spa rooms the activity room

    Birch Home Area 711- 721; plus the spa rooms the activity room


  • Outbreak Update Oak Home Area- Sept. 7, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there is one (1) resident Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there is one (1) resident Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
  • Family Council Meeting Wednesday September 20, 2023, 6:30 p.m.

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    CLOSED: This discussion has concluded.

    On behalf of The Pines Long Term Care Home Family Council all family and friends of residents are invited to a scheduled Family Council Meeting Wednesday September 20, 2023 at 6:30 p.m.

    Guest Speaker: Social Worker Andrea Groomes
    Zoom meeting starting at 6:30pm
    Join Zoom Meeting
    https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
    (External link)
    Meeting ID: 894 5526 4812

    Passcode: 506904

    On behalf of The Pines Long Term Care Home Family Council all family and friends of residents are invited to a scheduled Family Council Meeting Wednesday September 20, 2023 at 6:30 p.m.

    Guest Speaker: Social Worker Andrea Groomes
    Zoom meeting starting at 6:30pm
    Join Zoom Meeting
    https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
    (External link)
    Meeting ID: 894 5526 4812

    Passcode: 506904

  • Outbreak Update Oak Home Area- Sept. 6, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are two (2) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are two (2) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
  • Outbreak Update Oak Home Area- Sept. 5, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there is one (1) resident Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there is one (1) resident Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
  • Important Courtyard Update- Upgrade Moving to Cedar Home Area Sept. 6, 2023

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    CLOSED: This discussion has concluded.

    The Spruce courtyard is getting its final touches which will include one more crane lift on Wednesday September 6th, 2023. As we finish the Spruce home area, we are now moving on to the Cedar courtyard. The crane lift will happen on the same day. During this time, we will need to have residents out of their rooms in the back hallway as well as no access to other rooms in that area. There will be signage in place and staff monitoring the area during this time. See below for more information.


    When: Wednesday September 6, 2023

    Time frame: 10am to 3pm (approx.) Spruce 10:00am - 2:00pm; Cedar/Birch 2:00pm - 3:00pm

    Rooms affected: Spruce Home Area 309-321; plus the spa rooms and the activity room

    Cedar Home Area 211- 221; plus the spa rooms the activity room

    Birch Home Area 711- 721; plus the spa rooms the activity room

    The Spruce courtyard is getting its final touches which will include one more crane lift on Wednesday September 6th, 2023. As we finish the Spruce home area, we are now moving on to the Cedar courtyard. The crane lift will happen on the same day. During this time, we will need to have residents out of their rooms in the back hallway as well as no access to other rooms in that area. There will be signage in place and staff monitoring the area during this time. See below for more information.


    When: Wednesday September 6, 2023

    Time frame: 10am to 3pm (approx.) Spruce 10:00am - 2:00pm; Cedar/Birch 2:00pm - 3:00pm

    Rooms affected: Spruce Home Area 309-321; plus the spa rooms and the activity room

    Cedar Home Area 211- 221; plus the spa rooms the activity room

    Birch Home Area 711- 721; plus the spa rooms the activity room

  • Outbreak Update Oak Home Area Sept. 4, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are two (2) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are two (2) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
  • Outbreak Update Oak Home Area Sept. 2, 2023

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    CLOSED: This discussion has concluded.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are three (3) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.

    The Oak home area remains in Respiratory Outbreak at this time. Currently, there are three (3) residents Isolated with symptoms such as sore throat, nasal congestion and runny nose. No General Visitors at this time; only Essential Caregivers to a maximum of two (2) at a time. Thank you for your patience as we work through this most recent outbreak.

    The following infection control measures have been implement:

    • Masking and wearing of eye protection on Oak at all times
    • twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff when possible
    • Activities- Small group activities on Oak; cohorting of other units where possible
    • Twice daily high touch surface cleaning on Oak
    • Increased hand hygiene and PPE audits on unit
    • Limit of 2 essential caregivers at a time on the affected unit.
Page last updated: 02 Sep 2026, 07:23 AM