The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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Outbreak Declared Cedar Home Area October 9, 2023
Share Outbreak Declared Cedar Home Area October 9, 2023 on Facebook Share Outbreak Declared Cedar Home Area October 9, 2023 on X (formerly Twitter) Share Outbreak Declared Cedar Home Area October 9, 2023 on Linkedin Email Outbreak Declared Cedar Home Area October 9, 2023 linkCLOSED: This discussion has concluded.COVID outbreak was declared today, October 9, 2023, in the Cedar Home Area. Outbreak remains for the Oak Home area.
Case Count
Home Area
Isolated Residents
Recovered
Residents
Total Affected
Oak
2
0
2
Cedar
2
0
2
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- Oak staff and Cedar please use Granite room for breaks, or are encouraged to break outside.
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
COVID outbreak was declared today, October 9, 2023, in the Cedar Home Area. Outbreak remains for the Oak Home area.
Case Count
Home Area
Isolated Residents
Recovered
Residents
Total Affected
Oak
2
0
2
Cedar
2
0
2
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- BID respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK and CEDAR Home Areas.
- No General Visiting to the OAK and CEDAR Home Areas
- Oak staff and Cedar please use Granite room for breaks, or are encouraged to break outside.
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
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Outbreak Declared Oak Home Area October 8, 2023 & Cedar Home Area Remains in Heightened Surveillance
Share Outbreak Declared Oak Home Area October 8, 2023 & Cedar Home Area Remains in Heightened Surveillance on Facebook Share Outbreak Declared Oak Home Area October 8, 2023 & Cedar Home Area Remains in Heightened Surveillance on X (formerly Twitter) Share Outbreak Declared Oak Home Area October 8, 2023 & Cedar Home Area Remains in Heightened Surveillance on Linkedin Email Outbreak Declared Oak Home Area October 8, 2023 & Cedar Home Area Remains in Heightened Surveillance linkCLOSED: This discussion has concluded.In collaboration with Public Health, a COVID outbreak was declared today, October 8, 2023 in the Oak Home Area. Cedar Home area remains in heighted surveillance related to 1 COVID case.
OAK Home Area
Isolated Residents
Recovered
Residents
Total Affected
2
0
2
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- Twice daily respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK Home Area.
- No General Visiting to the OAK Home Area
- Visiting not impacting on Cedar at this time
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
In collaboration with Public Health, a COVID outbreak was declared today, October 8, 2023 in the Oak Home Area. Cedar Home area remains in heighted surveillance related to 1 COVID case.
OAK Home Area
Isolated Residents
Recovered
Residents
Total Affected
2
0
2
The following infection control measures to be implement or continued at this time:
- N95 Masks and eye protection to be worn on Oak and Cedar home areas at all times.
- Twice daily respiratory symptom screening on Oak and Cedar.
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Activities- Small group activities on Oak and Cedar; cohorting of other units where possible.
- Twice daily high touch surface cleaning on Oak and Cedar.
- Increased hand hygiene and PPE audits on unit.
- Increased resident hand hygiene.
- Use of red dietary trays for isolated residents.
- Limit of 2 essential caregivers at a time on the OAK Home Area.
- No General Visiting to the OAK Home Area
- Visiting not impacting on Cedar at this time
- *If residents insist on going off unit, please assist them with masking or a visor and encourage outdoor visiting.
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Heightened Surveillance Oak and Cedar Home Areas October 7, 2023
Share Heightened Surveillance Oak and Cedar Home Areas October 7, 2023 on Facebook Share Heightened Surveillance Oak and Cedar Home Areas October 7, 2023 on X (formerly Twitter) Share Heightened Surveillance Oak and Cedar Home Areas October 7, 2023 on Linkedin Email Heightened Surveillance Oak and Cedar Home Areas October 7, 2023 linkCLOSED: This discussion has concluded.We currently have one COVID positive case resident in the Oak and in Cedar home areas. Resident is isolated and family members are aware. No impact to visiting at this time.
Oak and Cedar will need to switch to N95 masks and eye wear at all times.
Twice daily symptom monitoring of residents
Increased disinfecting of high touch surfaces
Increased hand hygiene for residents and staff
Oak and Cedar residents are to remain on the home areas at this time.
We will continue to provide updates with any changes.
We currently have one COVID positive case resident in the Oak and in Cedar home areas. Resident is isolated and family members are aware. No impact to visiting at this time.
Oak and Cedar will need to switch to N95 masks and eye wear at all times.
Twice daily symptom monitoring of residents
Increased disinfecting of high touch surfaces
Increased hand hygiene for residents and staff
Oak and Cedar residents are to remain on the home areas at this time.
We will continue to provide updates with any changes.
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September Family Council Meeting Recording
Share September Family Council Meeting Recording on Facebook Share September Family Council Meeting Recording on X (formerly Twitter) Share September Family Council Meeting Recording on Linkedin Email September Family Council Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting. Below is a copy of the recording and the June minutes that were approved at the meeting.
September Family Council Meeting Recording
Passcode: 5Zw*AkB8
June 2023 Family Council Minutes
June 2023 Draft Family Council terms of Reference
Thank you to those that were able to attend the meeting. Below is a copy of the recording and the June minutes that were approved at the meeting.
September Family Council Meeting Recording
Passcode: 5Zw*AkB8
June 2023 Family Council Minutes
June 2023 Draft Family Council terms of Reference
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Looking for Volunteers Who Can Help in the Home
Share Looking for Volunteers Who Can Help in the Home on Facebook Share Looking for Volunteers Who Can Help in the Home on X (formerly Twitter) Share Looking for Volunteers Who Can Help in the Home on Linkedin Email Looking for Volunteers Who Can Help in the Home linkCLOSED: This discussion has concluded. -
Processes Entering and Exiting the Home
Share Processes Entering and Exiting the Home on Facebook Share Processes Entering and Exiting the Home on X (formerly Twitter) Share Processes Entering and Exiting the Home on Linkedin Email Processes Entering and Exiting the Home linkCLOSED: This discussion has concluded.For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are sign-out books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are sign-out books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
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The Pines Courtyard Upgrade Complete
Share The Pines Courtyard Upgrade Complete on Facebook Share The Pines Courtyard Upgrade Complete on X (formerly Twitter) Share The Pines Courtyard Upgrade Complete on Linkedin Email The Pines Courtyard Upgrade Complete linkCLOSED: This discussion has concluded.We are happy to report that all of the courtyard work is completing. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
We are happy to report that all of the courtyard work is completing. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
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Happy Thanksgiving
Share Happy Thanksgiving on Facebook Share Happy Thanksgiving on X (formerly Twitter) Share Happy Thanksgiving on Linkedin Email Happy Thanksgiving linkCLOSED: This discussion has concluded.
Thanksgiving is a time for family and feast. I hope that each of you take time to show thanks and spend time with your family. I am definitely thankful for all of the wonderful individuals that live, visit, and work at the Pines. Happy Thanksgiving to each of you.
Thanksgiving is a time for family and feast. I hope that each of you take time to show thanks and spend time with your family. I am definitely thankful for all of the wonderful individuals that live, visit, and work at the Pines. Happy Thanksgiving to each of you.
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Capital Projects at The Home
Share Capital Projects at The Home on Facebook Share Capital Projects at The Home on X (formerly Twitter) Share Capital Projects at The Home on Linkedin Email Capital Projects at The Home linkCLOSED: This discussion has concluded.As we continue with upgrades to the home, we will be having a new emergency ramp installed at the front of the home. Our team learned last year, with our emergency evacuation exercise, that this was something that was needed for resident safety, if we ever needed to evacuate. Please watch for this project to begin in October.

The emergency generator have been delivered and will be hooked up to the home in the coming weeks. This will supply the home with one hundred (100) percent power if we happen to have a power outage. We will have a few moments in time over the coming weeks where we will be required to run on our old generator as the new one is hooked up to the home. We will do our best to communicate this prior to.

As we continue with upgrades to the home, we will be having a new emergency ramp installed at the front of the home. Our team learned last year, with our emergency evacuation exercise, that this was something that was needed for resident safety, if we ever needed to evacuate. Please watch for this project to begin in October.

The emergency generator have been delivered and will be hooked up to the home in the coming weeks. This will supply the home with one hundred (100) percent power if we happen to have a power outage. We will have a few moments in time over the coming weeks where we will be required to run on our old generator as the new one is hooked up to the home. We will do our best to communicate this prior to.

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The Pines Courtyard Upgrade Almost Complete
Share The Pines Courtyard Upgrade Almost Complete on Facebook Share The Pines Courtyard Upgrade Almost Complete on X (formerly Twitter) Share The Pines Courtyard Upgrade Almost Complete on Linkedin Email The Pines Courtyard Upgrade Almost Complete linkCLOSED: This discussion has concluded.We are happy to report that all of the crane work is complete at this time. The team continues to work on the Oak Home Area Courtyard and should be done by early October. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
We are happy to report that all of the crane work is complete at this time. The team continues to work on the Oak Home Area Courtyard and should be done by early October. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -