The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
-
Projects in the Home
Share Projects in the Home on Facebook Share Projects in the Home on X (formerly Twitter) Share Projects in the Home on Linkedin Email Projects in the Home linkCLOSED: This discussion has concluded.- The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. There will be a planned outage only for the support building (not resident home areas) on Monday November 13, 2023 from 8:00 am to 9:00 am.
- The Oak emergency exit ramp has been completed and now can be utilized should there be a building evacuation. A temporary wooden handrail has been installed while the permeant railing is being fabricated. It should be ready for installation in 6-8 weeks.
- There was an annual hot water tank inspection on November 9th, 2023. The water at this time is restored, but there is a slight tint to the water.
- The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. There will be a planned outage only for the support building (not resident home areas) on Monday November 13, 2023 from 8:00 am to 9:00 am.
- The Oak emergency exit ramp has been completed and now can be utilized should there be a building evacuation. A temporary wooden handrail has been installed while the permeant railing is being fabricated. It should be ready for installation in 6-8 weeks.
- There was an annual hot water tank inspection on November 9th, 2023. The water at this time is restored, but there is a slight tint to the water.
-
CANCELED- Dementia Care Workshops Nov. 9 & 23, 2023
Share CANCELED- Dementia Care Workshops Nov. 9 & 23, 2023 on Facebook Share CANCELED- Dementia Care Workshops Nov. 9 & 23, 2023 on X (formerly Twitter) Share CANCELED- Dementia Care Workshops Nov. 9 & 23, 2023 on Linkedin Email CANCELED- Dementia Care Workshops Nov. 9 & 23, 2023 linkCLOSED: This discussion has concluded.
Due to unforeseen circumstances the final two sessions with the Alzheimer's Society have been canceled. We apologize for any inconvenience.
Due to unforeseen circumstances the final two sessions with the Alzheimer's Society have been canceled. We apologize for any inconvenience.
-
Is Your Loved One a Veteran? We would like to hear from you
Share Is Your Loved One a Veteran? We would like to hear from you on Facebook Share Is Your Loved One a Veteran? We would like to hear from you on X (formerly Twitter) Share Is Your Loved One a Veteran? We would like to hear from you on Linkedin Email Is Your Loved One a Veteran? We would like to hear from you linkCLOSED: This discussion has concluded.Our team is looking to determine who all the veterans are within the home. If your loved one is a veteran, please contact our activities department at extension 4873 or email Lisa Friesen, Activity Aide, at lisa.friesen@muskoka.on.ca
We would like to ensure that all of our veterans are properly recognize at the ceremony on November 11th, 2023.
Thank you
Our team is looking to determine who all the veterans are within the home. If your loved one is a veteran, please contact our activities department at extension 4873 or email Lisa Friesen, Activity Aide, at lisa.friesen@muskoka.on.ca
We would like to ensure that all of our veterans are properly recognize at the ceremony on November 11th, 2023.
Thank you
-
Ministry of Long-Term Care Implements Enhanced Masking as of November 6, 2023
Share Ministry of Long-Term Care Implements Enhanced Masking as of November 6, 2023 on Facebook Share Ministry of Long-Term Care Implements Enhanced Masking as of November 6, 2023 on X (formerly Twitter) Share Ministry of Long-Term Care Implements Enhanced Masking as of November 6, 2023 on Linkedin Email Ministry of Long-Term Care Implements Enhanced Masking as of November 6, 2023 linkCLOSED: This discussion has concluded.All Long-Term Care homes in Ontario received notification that due to the recent trends showing a moderate to high level of community transmission of COVID-19 and an increase in COVID-19 outbreaks in home, with an increased risk of hospitalization amongst residents. We will be required to follow the masking guidelines below.
Based on the advice of the Chief Medical Officer of Health, the following enhanced masking measures for non-outbreak situations are being put into effect in LTCHs:
- Requiring staff, students, support workers, and volunteers to wear a mask when in resident areas indoors, and
- Strongly recommending visitors and caregivers to wear a mask in resident areas indoors except when with the resident in the resident’s room or when eating or drinking with a resident in communal spaces. If a resident in a shared room is uncomfortable with others removing their mask, homes are encouraged to designate a space to enable the roommate to have visitors without masking.
We will be implementing the following changes as of November 6, 2023.
All Long-Term Care homes in Ontario received notification that due to the recent trends showing a moderate to high level of community transmission of COVID-19 and an increase in COVID-19 outbreaks in home, with an increased risk of hospitalization amongst residents. We will be required to follow the masking guidelines below.
Based on the advice of the Chief Medical Officer of Health, the following enhanced masking measures for non-outbreak situations are being put into effect in LTCHs:
- Requiring staff, students, support workers, and volunteers to wear a mask when in resident areas indoors, and
- Strongly recommending visitors and caregivers to wear a mask in resident areas indoors except when with the resident in the resident’s room or when eating or drinking with a resident in communal spaces. If a resident in a shared room is uncomfortable with others removing their mask, homes are encouraged to designate a space to enable the roommate to have visitors without masking.
We will be implementing the following changes as of November 6, 2023.
-
Family Council Meeting Wednesday November 15, 2023
Share Family Council Meeting Wednesday November 15, 2023 on Facebook Share Family Council Meeting Wednesday November 15, 2023 on X (formerly Twitter) Share Family Council Meeting Wednesday November 15, 2023 on Linkedin Email Family Council Meeting Wednesday November 15, 2023 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday November 15, 2023 at 6:30 p.m.
Guest Speaker: Clinical Lead, Natasha Thompson Presenting:
- Restorative Care,
- Core Topics: Falls, Skin and Wound, Pain, and Continence.
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Join Zoom Meeting Link (below), 6:30 p.m.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday November 15, 2023 at 6:30 p.m.
Guest Speaker: Clinical Lead, Natasha Thompson Presenting:
- Restorative Care,
- Core Topics: Falls, Skin and Wound, Pain, and Continence.
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Join Zoom Meeting Link (below), 6:30 p.m.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
-
Remembrance Day Ceremony
Share Remembrance Day Ceremony on Facebook Share Remembrance Day Ceremony on X (formerly Twitter) Share Remembrance Day Ceremony on Linkedin Email Remembrance Day Ceremony linkCLOSED: This discussion has concluded.

-
Christmas Tiny Tim Tea- Save the Date
Share Christmas Tiny Tim Tea- Save the Date on Facebook Share Christmas Tiny Tim Tea- Save the Date on X (formerly Twitter) Share Christmas Tiny Tim Tea- Save the Date on Linkedin Email Christmas Tiny Tim Tea- Save the Date linkCLOSED: This discussion has concluded. -
Looking for Volunteers
Share Looking for Volunteers on Facebook Share Looking for Volunteers on X (formerly Twitter) Share Looking for Volunteers on Linkedin Email Looking for Volunteers linkCLOSED: This discussion has concluded. -
Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023
Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on Facebook Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on X (formerly Twitter) Share Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 on Linkedin Email Oak Home Area- Heightened Surveillance Declared Over November 2nd, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, heightened surveillance has been lifted for the Oak Home Area as of November 2, 2023.
Thank you for your patience
In collaboration with Public Health, heightened surveillance has been lifted for the Oak Home Area as of November 2, 2023.
Thank you for your patience
-
Planned Power Outage November 6, 2023
Share Planned Power Outage November 6, 2023 on Facebook Share Planned Power Outage November 6, 2023 on X (formerly Twitter) Share Planned Power Outage November 6, 2023 on Linkedin Email Planned Power Outage November 6, 2023 linkCLOSED: This discussion has concluded.The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. The next outage is planned for Monday November 6th, 2023, from 11:00am to 3:00pm. During this outage we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.
Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.
Should you have any questions or concerns please reach out.
Thank you for your patience
The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. The next outage is planned for Monday November 6th, 2023, from 11:00am to 3:00pm. During this outage we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.
Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.
Should you have any questions or concerns please reach out.
Thank you for your patience
-
2026
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
-
Resident Admission Handbook (47 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -