The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Administrator Leave

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    CLOSED: This discussion has concluded.

    Please be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of day, December 8, 2023 for approximately two (2) months. Jennifer is currently supporting the home on a remote basis to assist with transitioning items during her leave. Family members can reach out to Kim Sander, Director of Care at kimberly.sander@muskoka.on.ca or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.

    Please be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of day, December 8, 2023 for approximately two (2) months. Jennifer is currently supporting the home on a remote basis to assist with transitioning items during her leave. Family members can reach out to Kim Sander, Director of Care at kimberly.sander@muskoka.on.ca or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.

  • MAOHT Transgender Services Task Force

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    CLOSED: This discussion has concluded.

  • Resident COVID-19 Vaccine Booster Clinic Today

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    CLOSED: This discussion has concluded.

    Please be advised that the eligible residents, with consent, are receiving their COVID-19 booster vaccines today. Please watch for a phone call if you have not provided consent for your loved one.

    Thank you

    Please be advised that the eligible residents, with consent, are receiving their COVID-19 booster vaccines today. Please watch for a phone call if you have not provided consent for your loved one.

    Thank you

  • Planned Power Outage November 28, 2023

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    CLOSED: This discussion has concluded.

    The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours. The next outage is planned for Tuesday, November 28th, 2023, from 11:00 am to 3:00 pm. During this outage, we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.

    Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.

    Should you have any questions or concerns please reach out.

    Thank you for your patience

    The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours. The next outage is planned for Tuesday, November 28th, 2023, from 11:00 am to 3:00 pm. During this outage, we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.

    Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.

    Should you have any questions or concerns please reach out.

    Thank you for your patience

  • Canceled--Planned Power Outage November 23, 2023

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    CLOSED: This discussion has concluded.

    The contractor is unable to complete the updates today. We will send a notification when it is rescheduled.

    Thank you for your patience

    The contractor is unable to complete the updates today. We will send a notification when it is rescheduled.

    Thank you for your patience

  • Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023

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    CLOSED: This discussion has concluded.

    Further testing was completed by Public Health and the resident was negative. Therefore, heightened surveillance has been lifted in the Cedar Home Area.

    Further testing was completed by Public Health and the resident was negative. Therefore, heightened surveillance has been lifted in the Cedar Home Area.

  • Continuous Quality Improvement

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    CLOSED: This discussion has concluded.
    supporting image

    Quality Improvement is an important part of quality resident care. Each month our team focuses on improving the home's aspects and care for the residents. You can now find information about this process in the home by visiting the bulletin board outside the Oak Home Area.

    If you have questions, please reach out to administrator.pines@muskoka.on.ca

    Quality Improvement is an important part of quality resident care. Each month our team focuses on improving the home's aspects and care for the residents. You can now find information about this process in the home by visiting the bulletin board outside the Oak Home Area.

    If you have questions, please reach out to administrator.pines@muskoka.on.ca

  • November Family Council Meeting Recording

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    CLOSED: This discussion has concluded.

    Thank you to those that were able to attend the meeting. Below is a copy of the recording and the October minutes approved at the meeting.

    November Family Council Meeting Recording

    Passcode: 3^enQX#A

    October 18, 2023, Family Council Minutes

    Thank you to those that were able to attend the meeting. Below is a copy of the recording and the October minutes approved at the meeting.

    November Family Council Meeting Recording

    Passcode: 3^enQX#A

    October 18, 2023, Family Council Minutes

  • Activity Department Outings

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    CLOSED: This discussion has concluded.

    The Activity Department is excited to announce that our bus outings are underway! We had our first trip on Nov. 14th when residents ventured out for a country drive. There are more upcoming lunch trips and country drives planned for the remainder of the month. Please watch the activity calendars monthly for these events.

    Volunteer support is an important aspect of being able to offer outings to our residents. If you or someone you know wish to volunteer on our outings or for programs offered in the home, please contact the Activity Department.

    With the weather changing, it’s a great time for family members to bring in proper winter gear for residents to go out in the community. Hats, gloves, mitts, scarves, coats, and boots for your loved one would be appreciated if you feel that they might like to either go outside or go on an outing.

    Christina

    Rochette

    Activity Manager

    The Activity Department is excited to announce that our bus outings are underway! We had our first trip on Nov. 14th when residents ventured out for a country drive. There are more upcoming lunch trips and country drives planned for the remainder of the month. Please watch the activity calendars monthly for these events.

    Volunteer support is an important aspect of being able to offer outings to our residents. If you or someone you know wish to volunteer on our outings or for programs offered in the home, please contact the Activity Department.

    With the weather changing, it’s a great time for family members to bring in proper winter gear for residents to go out in the community. Hats, gloves, mitts, scarves, coats, and boots for your loved one would be appreciated if you feel that they might like to either go outside or go on an outing.

    Christina

    Rochette

    Activity Manager

  • Family Council Meeting Wednesday November 15, 2023

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    CLOSED: This discussion has concluded.

    On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.

    Meeting: Wednesday November 15, 2023 at 6:30 p.m.

    Agenda: Family Council Agenda November 15, 2023

    Guest Speaker: Clinical Lead, Natasha Thompson Presenting:

    • Restorative Care,
    • Core Topics: Falls, Skin and Wound, Pain, and Continence.

    The Mission of Family Council includes:

    “To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”

    Join Zoom Meeting Link (below), 6:30 p.m.

    https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)

    Meeting ID: 894 5526 4812 Passcode: 506904

    October 18, 2023 Family Council Minutes

    On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.

    Meeting: Wednesday November 15, 2023 at 6:30 p.m.

    Agenda: Family Council Agenda November 15, 2023

    Guest Speaker: Clinical Lead, Natasha Thompson Presenting:

    • Restorative Care,
    • Core Topics: Falls, Skin and Wound, Pain, and Continence.

    The Mission of Family Council includes:

    “To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”

    Join Zoom Meeting Link (below), 6:30 p.m.

    https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)

    Meeting ID: 894 5526 4812 Passcode: 506904

    October 18, 2023 Family Council Minutes

Page last updated: 10 Aug 2026, 02:15 PM