The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Whole Home - Respiratory Outbreak Declared February 21, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.

Masks are required throughout the entire home

Spruce – No General Visitors at this time. Essential Caregivers only during this outbreak.

Birch – No General Visitors at this time. Essential Caregivers only during this outbreak.

Cedar – No General Visitors at this time. Essential Caregivers only during this outbreak.

Maple – No General Visitors at this time. Essential Caregivers only during this outbreak.

Oak – No General Visitors at this time. Essential Caregivers only during this outbreak.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Whole Home - Respiratory Outbreak Declared February 21, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.

Masks are required throughout the entire home

Spruce – No General Visitors at this time. Essential Caregivers only during this outbreak.

Birch – No General Visitors at this time. Essential Caregivers only during this outbreak.

Cedar – No General Visitors at this time. Essential Caregivers only during this outbreak.

Maple – No General Visitors at this time. Essential Caregivers only during this outbreak.

Oak – No General Visitors at this time. Essential Caregivers only during this outbreak.

  • June 26, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • June 25, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with four (4) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • Volunteer Opportunities in the Home

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    CLOSED: This discussion has concluded.

    Volunteer Pet Visiting: We continue to reach out to all our resources looking for volunteers with pets and we aren't having much luck. Are you someone with a pet with current vaccination status and willing to sign up as a volunteer?

    Then, we are looking for you!

    We require the animal's current vaccination status, which is kept on file in the admin office, and we would need you to fill out the volunteer paperwork to become a registered volunteer. You can come and go on your own time, or we can set you up with an activity aide and your visit can become a program.


    Volunteer Chaplain: We are also looking for a volunteer chaplain. If you know of anyone that might be interested, please have them reach out to Kim Gibbs at ext. 4841

  • Palliative Care Committee Updates

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    CLOSED: This discussion has concluded.

    Walk of Life: After a resident passes away, the team at the home participates in a walk of life for the resident as they leave the home. We have staff, family members, and residents participate if they would like. Please be aware that when you see our staff lining the hallways that this is something that is about to take place. If you do not want this for your loved one, you just need to communicate this with us at the time.

    Memorial Boards: we now have memorial boards in each home area that the activities team keep up to date with the residents that have passed.

    Items being removed after a resident passes: Please ensure that items are removed from your loved ones’ room within 24hrs after their passing. We recognize that at times that are extenuating circumstances, and we can assist with this if needed.

    Quality Improvement: team continues to focus on areas for quality improvement related to palliative care, and end-of-life processes.

  • 2023 CARF Accreditation

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    CLOSED: This discussion has concluded.
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    We received our report this week and learned that we received a 3-year accreditation. The highest achievement.

    We have a few areas to work on related to succession planning, wound care analysis, and the ready availability of current emergency information.

    Our team will develop a quality improvement plan to be submitted in the fall to address the areas of opportunity for improvement.

  • June 23, 2023- Cedar Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in a respiratory outbreak with two (2) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • June 22, 2023- Cedar Respiratory Outbreak Update

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    CLOSED: This discussion has concluded.

    Cedar Home remains in an unknown respiratory outbreak with four (4) residents having symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • Respiratory Outbreak Declared June 21, 2023 Cedar Home Area

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    CLOSED: This discussion has concluded.

    In collaboration with Public Health, an unknown respiratory outbreak has been declared in the Cedar Home area. Currently, five (5) residents have symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.

    We will send updates regularly as we work through this most recent outbreak.

    Measures at this time include:

    • Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
    • On-unit activities for Cedar residents only
    • twice daily symptom screening for residents
    • Prompt isolation of any symptomatic residents
    • Staff Cohorting where possible
    • Social distancing where possible
    • Resident hand hygiene before meals and snacks and whenever possible
    • Enhanced Environmental Cleaning on Cedar and in shared spaces in the home

    If you have any questions, please connect with Melissa Muir-Clark at ext. 4752

  • June 20, 2023- Heightened Surveillance Cedar Home Area

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    CLOSED: This discussion has concluded.

    The team is investigating some residents with respiratory symptoms in the home area in collaboration with Public Health. At this time, we are asking that activities remain on the unit for Cedar Home Area. We are encouraging hand hygiene for all residents, staff, and visitors. We are also increasing resident assessment to twice a day and enhancing cleaning and disinfecting in the home. Please do not visit if you are feeling unwell. We will continue to ensure we update as the situation changes.

  • Resident Entertainment Evening of June 20, 2023

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    CLOSED: This discussion has concluded.

    We are encouraging residents to attend the entertainment this evening in the home. If you are in visiting your loved one, I would encourage you to attend with them. Meredith Warboyes will be entertaining in the Family Room from 6:30-7:30 p.m.

    Christina

    Activities Manager

Page last updated: 27 Feb 2026, 01:10 PM