The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Whole Home - Respiratory Outbreak Declared February 21, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Masks are required throughout the entire home
Spruce – No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No General Visitors at this time. Essential Caregivers only during this outbreak.
Cedar – No General Visitors at this time. Essential Caregivers only during this outbreak.
Maple – No General Visitors at this time. Essential Caregivers only during this outbreak.
Oak – No General Visitors at this time. Essential Caregivers only during this outbreak.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Whole Home - Respiratory Outbreak Declared February 21, 2026. No General Visitors at this time. Essential Caregivers only during this outbreak.
Masks are required throughout the entire home
Spruce – No General Visitors at this time. Essential Caregivers only during this outbreak.
Birch – No General Visitors at this time. Essential Caregivers only during this outbreak.
Cedar – No General Visitors at this time. Essential Caregivers only during this outbreak.
Maple – No General Visitors at this time. Essential Caregivers only during this outbreak.
Oak – No General Visitors at this time. Essential Caregivers only during this outbreak.
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June 26, 2023- Cedar Outbreak Update
Share June 26, 2023- Cedar Outbreak Update on Facebook Share June 26, 2023- Cedar Outbreak Update on Twitter Share June 26, 2023- Cedar Outbreak Update on Linkedin Email June 26, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with one (1) resident currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 25, 2023- Cedar Outbreak Update
Share June 25, 2023- Cedar Outbreak Update on Facebook Share June 25, 2023- Cedar Outbreak Update on Twitter Share June 25, 2023- Cedar Outbreak Update on Linkedin Email June 25, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with four (4) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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Volunteer Opportunities in the Home
Share Volunteer Opportunities in the Home on Facebook Share Volunteer Opportunities in the Home on Twitter Share Volunteer Opportunities in the Home on Linkedin Email Volunteer Opportunities in the Home linkCLOSED: This discussion has concluded.Volunteer Pet Visiting: We continue to reach out to all our resources looking for volunteers with pets and we aren't having much luck. Are you someone with a pet with current vaccination status and willing to sign up as a volunteer?
Then, we are looking for you!
We require the animal's current vaccination status, which is kept on file in the admin office, and we would need you to fill out the volunteer paperwork to become a registered volunteer. You can come and go on your own time, or we can set you up with an activity aide and your visit can become a program.
Volunteer Chaplain: We are also looking for a volunteer chaplain. If you know of anyone that might be interested, please have them reach out to Kim Gibbs at ext. 4841
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Palliative Care Committee Updates
Share Palliative Care Committee Updates on Facebook Share Palliative Care Committee Updates on Twitter Share Palliative Care Committee Updates on Linkedin Email Palliative Care Committee Updates linkCLOSED: This discussion has concluded.Walk of Life: After a resident passes away, the team at the home participates in a walk of life for the resident as they leave the home. We have staff, family members, and residents participate if they would like. Please be aware that when you see our staff lining the hallways that this is something that is about to take place. If you do not want this for your loved one, you just need to communicate this with us at the time.
Memorial Boards: we now have memorial boards in each home area that the activities team keep up to date with the residents that have passed.
Items being removed after a resident passes: Please ensure that items are removed from your loved ones’ room within 24hrs after their passing. We recognize that at times that are extenuating circumstances, and we can assist with this if needed.
Quality Improvement: team continues to focus on areas for quality improvement related to palliative care, and end-of-life processes.
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2023 CARF Accreditation
Share 2023 CARF Accreditation on Facebook Share 2023 CARF Accreditation on Twitter Share 2023 CARF Accreditation on Linkedin Email 2023 CARF Accreditation linkCLOSED: This discussion has concluded.
We received our report this week and learned that we received a 3-year accreditation. The highest achievement.
We have a few areas to work on related to succession planning, wound care analysis, and the ready availability of current emergency information.
Our team will develop a quality improvement plan to be submitted in the fall to address the areas of opportunity for improvement.
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June 23, 2023- Cedar Outbreak Update
Share June 23, 2023- Cedar Outbreak Update on Facebook Share June 23, 2023- Cedar Outbreak Update on Twitter Share June 23, 2023- Cedar Outbreak Update on Linkedin Email June 23, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with two (2) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 22, 2023- Cedar Respiratory Outbreak Update
Share June 22, 2023- Cedar Respiratory Outbreak Update on Facebook Share June 22, 2023- Cedar Respiratory Outbreak Update on Twitter Share June 22, 2023- Cedar Respiratory Outbreak Update on Linkedin Email June 22, 2023- Cedar Respiratory Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in an unknown respiratory outbreak with four (4) residents having symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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Respiratory Outbreak Declared June 21, 2023 Cedar Home Area
Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Facebook Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Twitter Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Linkedin Email Respiratory Outbreak Declared June 21, 2023 Cedar Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, an unknown respiratory outbreak has been declared in the Cedar Home area. Currently, five (5) residents have symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 20, 2023- Heightened Surveillance Cedar Home Area
Share June 20, 2023- Heightened Surveillance Cedar Home Area on Facebook Share June 20, 2023- Heightened Surveillance Cedar Home Area on Twitter Share June 20, 2023- Heightened Surveillance Cedar Home Area on Linkedin Email June 20, 2023- Heightened Surveillance Cedar Home Area linkCLOSED: This discussion has concluded.The team is investigating some residents with respiratory symptoms in the home area in collaboration with Public Health. At this time, we are asking that activities remain on the unit for Cedar Home Area. We are encouraging hand hygiene for all residents, staff, and visitors. We are also increasing resident assessment to twice a day and enhancing cleaning and disinfecting in the home. Please do not visit if you are feeling unwell. We will continue to ensure we update as the situation changes.
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Resident Entertainment Evening of June 20, 2023
Share Resident Entertainment Evening of June 20, 2023 on Facebook Share Resident Entertainment Evening of June 20, 2023 on Twitter Share Resident Entertainment Evening of June 20, 2023 on Linkedin Email Resident Entertainment Evening of June 20, 2023 linkCLOSED: This discussion has concluded.We are encouraging residents to attend the entertainment this evening in the home. If you are in visiting your loved one, I would encourage you to attend with them. Meredith Warboyes will be entertaining in the Family Room from 6:30-7:30 p.m.
Christina
Activities Manager
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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March 24 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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Birch Activity Calendar February 2026.pdf (22.7 KB) (pdf)
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Cedar Activity Calendar February 2026.pdf (21.6 KB) (pdf)
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Maple Activity Calendar February 2026.pdf (20.1 KB) (pdf)
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Oak Activity Calendar February 2026.pdf (24.6 KB) (pdf)
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Spruce Activity Calendar February 2026.pdf (24.2 KB) (pdf)
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -