The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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Spruce Outbreak Update February 6, 2024
Share Spruce Outbreak Update February 6, 2024 on Facebook Share Spruce Outbreak Update February 6, 2024 on X (formerly Twitter) Share Spruce Outbreak Update February 6, 2024 on Linkedin Email Spruce Outbreak Update February 6, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Spruce COVID Outbreak Update February 5, 2024
Share Spruce COVID Outbreak Update February 5, 2024 on Facebook Share Spruce COVID Outbreak Update February 5, 2024 on X (formerly Twitter) Share Spruce COVID Outbreak Update February 5, 2024 on Linkedin Email Spruce COVID Outbreak Update February 5, 2024 linkCLOSED: This discussion has concluded.Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
Spruce Home Area remains in an outbreak related to COVID at this time. Currently, there are seven (7) residents isolated. Family members of those affected have been notified.
The following infection control measures are to be implemented or continued at this time:
- N95 Masks and eye protection are to be worn in the Spruce home area at all times.
- BID respiratory symptom screening on Spruce
- Immediate isolation of any residents with new symptom onset.
- Cohorting of staff, when possible.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on unit.
- Limit of 2 essential caregivers at a time
- No General Visiting to Spruce home area
- *If residents insist on going off the unit, please assist them with masking or a visor and encourage outdoor visiting.
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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COVID Outbreak Declared: Spruce Home Area, February 1, 2024
Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Facebook Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on X (formerly Twitter) Share COVID Outbreak Declared: Spruce Home Area, February 1, 2024 on Linkedin Email COVID Outbreak Declared: Spruce Home Area, February 1, 2024 linkCLOSED: This discussion has concluded.Please note,
The Pines is experiencing a Covid Outbreak on the following units:
- Spruce
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
Please note,
The Pines is experiencing a Covid Outbreak on the following units:
- Spruce
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
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Outbreak Declared Over!
Share Outbreak Declared Over! on Facebook Share Outbreak Declared Over! on X (formerly Twitter) Share Outbreak Declared Over! on Linkedin Email Outbreak Declared Over! linkCLOSED: This discussion has concluded.We are happy to announce that Public Health has declared our Covid 19 Outbreak Over!
We want to thank all of you for your patience and your support over the last month!
We are happy to announce that Public Health has declared our Covid 19 Outbreak Over!
We want to thank all of you for your patience and your support over the last month!
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Nurse Practitioner Lead Outreach Team
Share Nurse Practitioner Lead Outreach Team on Facebook Share Nurse Practitioner Lead Outreach Team on X (formerly Twitter) Share Nurse Practitioner Lead Outreach Team on Linkedin Email Nurse Practitioner Lead Outreach Team linkCLOSED: This discussion has concluded.We are happy to announce that the Soldiers’ Memorial Nurse Lead Outreach Team will joining our team! The NLOT team consists of four team members – Nurse Practitioners: Jennifer Juzytsch, Sonya Mah as well as Registered Nurse, Caitlyn Sawyer. Please see the attached flyer for contact information.
Jennifer Juzytsch, will be our main Nurse Practitioner in the home and will start on January 30th attending the home twice a week (Tuesdays and Thursday).
The focus of the team will be to help decrease ED room visits, support repatriation, build capacity organizationally, support education needs. In the home, they will focus on face-to-face assessments, telephone consultations, facilitate interorganizational handover, provide nursing education, staff & physician support Monday to Friday 8-4pm.
Please welcome the NLOT team when they arrive next week!

We are happy to announce that the Soldiers’ Memorial Nurse Lead Outreach Team will joining our team! The NLOT team consists of four team members – Nurse Practitioners: Jennifer Juzytsch, Sonya Mah as well as Registered Nurse, Caitlyn Sawyer. Please see the attached flyer for contact information.
Jennifer Juzytsch, will be our main Nurse Practitioner in the home and will start on January 30th attending the home twice a week (Tuesdays and Thursday).
The focus of the team will be to help decrease ED room visits, support repatriation, build capacity organizationally, support education needs. In the home, they will focus on face-to-face assessments, telephone consultations, facilitate interorganizational handover, provide nursing education, staff & physician support Monday to Friday 8-4pm.
Please welcome the NLOT team when they arrive next week!

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Growing Connections Through Letters
Share Growing Connections Through Letters on Facebook Share Growing Connections Through Letters on X (formerly Twitter) Share Growing Connections Through Letters on Linkedin Email Growing Connections Through Letters linkCLOSED: This discussion has concluded.

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Family Council Meeting Wednesday, January 17, 2024
Share Family Council Meeting Wednesday, January 17, 2024 on Facebook Share Family Council Meeting Wednesday, January 17, 2024 on X (formerly Twitter) Share Family Council Meeting Wednesday, January 17, 2024 on Linkedin Email Family Council Meeting Wednesday, January 17, 2024 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long-Term Care, all residents' families and persons of importance to residents are invited to the Family Council.
Meeting: Wednesday, January 17, 2024, 6:30 p.m.
Topic: The Dining Room Experience at The Pines Long-Term Care
Guest Speakers: Assistant Director of Care, Jennifer Carriere, Dietary Manager, Scot Gray, Dietitian, Celine SmallThe Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Zoom Only Invitation to Family Council Meeting – Wednesday, January 17, 6:30 p.m. below:
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812 Passcode: 506904On behalf of Family Council for The Pines Long-Term Care, all residents' families and persons of importance to residents are invited to the Family Council.
Meeting: Wednesday, January 17, 2024, 6:30 p.m.
Topic: The Dining Room Experience at The Pines Long-Term Care
Guest Speakers: Assistant Director of Care, Jennifer Carriere, Dietary Manager, Scot Gray, Dietitian, Celine SmallThe Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Zoom Only Invitation to Family Council Meeting – Wednesday, January 17, 6:30 p.m. below:
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812 Passcode: 506904 -
Update - 1/16/2024
Share Update - 1/16/2024 on Facebook Share Update - 1/16/2024 on X (formerly Twitter) Share Update - 1/16/2024 on Linkedin Email Update - 1/16/2024 linkCLOSED: This discussion has concluded.Please note,
The Pines Continues to be experiencing a Covid Outbreak on the following units:
Oak, Maple & Birch units.
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the
building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
Please note,
The Pines Continues to be experiencing a Covid Outbreak on the following units:
Oak, Maple & Birch units.
Essential caregivers are permitted to visit, however currently we are working hard to reduce the flow into the
building to keep our residents safe.
If you have any questions or concerns, don’t hesitate to reach out to our IPAC lead, John at extension 4752
-
Butterfly Program Logo Contest
Share Butterfly Program Logo Contest on Facebook Share Butterfly Program Logo Contest on X (formerly Twitter) Share Butterfly Program Logo Contest on Linkedin Email Butterfly Program Logo Contest linkCLOSED: This discussion has concluded.

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Planned power Outage Thursday Jan. 11th, 11:00am - 3:00pm
Share Planned power Outage Thursday Jan. 11th, 11:00am - 3:00pm on Facebook Share Planned power Outage Thursday Jan. 11th, 11:00am - 3:00pm on X (formerly Twitter) Share Planned power Outage Thursday Jan. 11th, 11:00am - 3:00pm on Linkedin Email Planned power Outage Thursday Jan. 11th, 11:00am - 3:00pm linkCLOSED: This discussion has concluded.
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -