The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Remembrance Day

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    On Remembrance Day we honour those who gave their lives to serve our country

  • Cedar, Spruce, Oak & Birch Outbreak Update November 11, 2022

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    Masks are required at all times in the home at this time related to concern of virus spread as well as the increase in virus cases in our community.

    At this time, Spruce, Cedar, Oak and Birch remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out last week). Oak home area outbreak was declared November 8, 2022, for residents with COVID and Birch outbreak was declared November 10, 2022, for residents with unknown respiratory virus. Testing is underway with Public Health.

    Residents have respiratory symptoms that include nasal congestion, cough, lethargy, sore throat and/or mild fever.

    Cedar cases at this time: 25

    Spruce cases at this time: 2

    Oak cases at this time: 9

    Birch cases at this time: 6

    The following is direction from Public Health at this time:

    No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident in the affected home areas.

    The following enhanced measures have been implemented:

    • Symptomatic residents are in isolation on droplet/contact precautions
    • Enhanced cleaning of high touch surfaces twice per day
    • Surveillance of residents to identify any changes or development of symptoms
    • The required personal protective equipment (PPE) when on the unit is N95 and eye protection.
    • The required PPE for isolated residents is droplet contact precautions including N95, eye protection, gowns and gloves.

    Please reach out if you have any questions in Melissa Muir-Clark at the home.

  • Respiratory Outbreak Declared Birch Home Area- November 10, 2022

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    In accordance with Public Health, Oak Home Area as now been placed into a Respiratory outbreak with four (4) residents being symptomatic. All individuals entering the home area are required to wear N95 masks and eye protection in this home area.

    No General Visitors at this time, only Essential Caregivers and a maximum of two (2) at a time.

    Please continue to wear your PPE, sanitize your hands, monitor yourself for symptoms and not visit if you are sick.

  • Outbreak Update November 9, 2022

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    Outbreak update for November 9, 2022:

    • Spruce: two (2) COVID Positive residents on isolation
    • Cedar: twenty-five (25) COVID Positive Residents on isolation
    • Oak: four (4) COVID Positive Residents on isolation

    No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident to the Spruce, Oak and Cedar home areas.

    The following enhanced measures have been implemented:

    • Symptomatic residents are in isolation on droplet/contact precautions
    • Enhanced cleaning of high touch surfaces twice per day
    • Surveillance of residents to identify any changes or development of symptoms
    • The required PPE when on the unit is surgical mask and eye protection.
    • The required PPE for isolated residents is droplet contact precautions including surgical mask, eye protection, gowns and gloves.
    • N95s required in Cedar and Spruce.
    • Please watch for signage on isolated resident's doors.

    Please reach out if you have any questions in Melissa Muir-Clark at the home.

  • Physiotherapist Change

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    CLOSED: This discussion has concluded.

    Nadeem Mohammed’s last day will be November 11, 2022. Nadeem has taken a position closer to home and we would like to thank him for his time with us.

    Reza Tayyebi, will be starting with us later this week or early next week. Reza is local to the area and is looking forward to working at the Pines.

    We wish Nadeem well in his new position and welcome Reza to the team!


  • COVID-19 Outbreak Declared Oak Home Area November 8, 2022

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    CLOSED: This discussion has concluded.

    In accordance with Public Health, Oak Home Area as now been placed into a COVID-19 outbreak with two (2) residents testing positive and another resident being symptomatic. All individuals entering the home area are required to wear N95 masks and eye protection in this home area.

    No General Visitors at this time, only essential caregivers and a maximum of two (2) at a time.

    Please continue to wear your PPE, sanitize your hands, monitor yourself for symptoms and not visit if you are sick.

  • Outbreak Update November 8, 2022

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    CLOSED: This discussion has concluded.

    At this time, Spruce and Cedar remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out this week). Oak has been placed in heightened surveillance as on November 7, 2022 related to an unknown respiratory virus. The following is direction from Public Health at this time:

    There are currently ten (10) residents in Cedar, four (4) being COVID and three (3) residents in Spruce, two (2) being COVID. Oak currently has two (2) residents isolated with unknown respiratory symptoms. Resident have respiratory symptoms that include nasal congestion, cough and mild fever.

    No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident to the Spruce and Cedar home areas. Visiting not impacted in Oak at this time.

    The following enhanced measures have been implemented.

    • Symptomatic residents are in isolation on droplet/contact precautions
    • Enhanced cleaning of high touch surfaces twice per day
    • Surveillance of residents to identify any changes or development of symptoms
    • The required PPE when on the unit is surgical mask and eye protection.
    • The required PPE for isolated residents is droplet contact precautions including surgical mask, eye protection, gowns and gloves.
    • N95s required in Cedar and Spruce.
    • Please watch for signage on isolated resident's doors.

    Please reach out if you have any questions in Melissa Muir-Clark at the home.

  • Home- Specific Outbreak Guide

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    The home has developed our specific outbreak plan.

    Please click on the link to review:

    The Pines Outbreak Plan 2022

  • Outbreak Update November 4, 2022

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    At this time, Spruce and Cedar remains in outbreak with COVID and other pathogens (not influenza, as this was ruled out this week). The following is direction from Public Health at this time:

    There are currently four (4) residents in Cedar, one (1) being COVID and nine (9) residents in Spruce, two (2) being COVID. Resident have respiratory symptoms that include nasal congestion, cough and mild fever.

    No General Visitors, only Essential Caregivers at a maximum of two (2) at a time for each resident to the Spruce and Cedar home areas.

    The following enhanced measures have been implemented.

    • Symptomatic residents are in isolation on droplet/contact precautions
    • Enhanced cleaning of high touch surfaces twice per day
    • Surveillance of residents to identify any changes or development of symptoms
    • The required PPE when on the unit is surgical mask and eye protection.
    • The required PPE for isolated residents is droplet contact precautions including surgical mask, eye protection, gowns and gloves.
    • N95s may be required in some of the rooms. Please watch for signage on isolated resident's doors.

    Please reach out if you have any questions in Melissa Muir-Clark at the home.

  • Outbreak Update November 3, 2022

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    CLOSED: This discussion has concluded.

    The home has added one (1) new resident case in Cedar with a total of three (3) residents isolated in Cedar with unknown respiratory virus and continue with nine (9) residents isolated in Spruce, two (2) of which have covid-19.


Page last updated: 25 Apr 2025, 01:39 PM