The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Family Council Lead for The Home

    Share Family Council Lead for The Home on Facebook Share Family Council Lead for The Home on X (formerly Twitter) Share Family Council Lead for The Home on Linkedin Email Family Council Lead for The Home link
    CLOSED: This discussion has concluded.

    We currently do not have a formal Family Council lead in the home. If you are interested, please connect with Jennifer Ridgley at jennifer.ridgley@muskoka.on.ca. Would you like more information about Family Council or how to get started? click here:: https://fco.ngo/resources/how-to-start-a-family-council

    We currently do not have a formal Family Council lead in the home. If you are interested, please connect with Jennifer Ridgley at jennifer.ridgley@muskoka.on.ca. Would you like more information about Family Council or how to get started? click here:: https://fco.ngo/resources/how-to-start-a-family-council

  • Oak Outbreak Update March 21, 2024

    Share Oak Outbreak Update March 21, 2024 on Facebook Share Oak Outbreak Update March 21, 2024 on X (formerly Twitter) Share Oak Outbreak Update March 21, 2024 on Linkedin Email Oak Outbreak Update March 21, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Oak Outbreak Update March 20, 2024

    Share Oak Outbreak Update March 20, 2024 on Facebook Share Oak Outbreak Update March 20, 2024 on X (formerly Twitter) Share Oak Outbreak Update March 20, 2024 on Linkedin Email Oak Outbreak Update March 20, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Oak Outbreak Update March 19, 2024

    Share Oak Outbreak Update March 19, 2024 on Facebook Share Oak Outbreak Update March 19, 2024 on X (formerly Twitter) Share Oak Outbreak Update March 19, 2024 on Linkedin Email Oak Outbreak Update March 19, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (2) two residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • Ginger's Retirement

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    CLOSED: This discussion has concluded.
    supporting image

    Ginger’s Retirement Celebration will be on Wednesday, March 27th at 2 pm in the Celebration Diningroom. Please stop by to have a snack and drink and wish Ginger well on her retirement.

    Ginger’s Retirement Celebration will be on Wednesday, March 27th at 2 pm in the Celebration Diningroom. Please stop by to have a snack and drink and wish Ginger well on her retirement.

  • Oak Outbreak Update March 18, 2024

    Share Oak Outbreak Update March 18, 2024 on Facebook Share Oak Outbreak Update March 18, 2024 on X (formerly Twitter) Share Oak Outbreak Update March 18, 2024 on Linkedin Email Oak Outbreak Update March 18, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (5) five residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. There are currently (5) five residents isolated with seven (7) residents affected. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • We Need Your Feedback!

    Share We Need Your Feedback! on Facebook Share We Need Your Feedback! on X (formerly Twitter) Share We Need Your Feedback! on Linkedin Email We Need Your Feedback! link
    CLOSED: This discussion has concluded.

    Thank you for taking part in our 2023 Resident & Family Engagement Survey. We have carefully reviewed the feedback provided by you, and we would like to ask a few more questions to assist us in preparing our annual quality improvement plan. Your feedback is essential to us.

    We would appreciate it if you could take a couple of minutes to answer six (6) more questions by clicking on the link provided below. We value your time and effort and thank you for your participation.

    https://www.engagemuskoka.ca/embeds/projects/20047/survey-tools/45360

    Thank you for taking part in our 2023 Resident & Family Engagement Survey. We have carefully reviewed the feedback provided by you, and we would like to ask a few more questions to assist us in preparing our annual quality improvement plan. Your feedback is essential to us.

    We would appreciate it if you could take a couple of minutes to answer six (6) more questions by clicking on the link provided below. We value your time and effort and thank you for your participation.

    https://www.engagemuskoka.ca/embeds/projects/20047/survey-tools/45360

  • Oak Respiratory Outbreak Update March 15, 2024

    Share Oak Respiratory Outbreak Update March 15, 2024 on Facebook Share Oak Respiratory Outbreak Update March 15, 2024 on X (formerly Twitter) Share Oak Respiratory Outbreak Update March 15, 2024 on Linkedin Email Oak Respiratory Outbreak Update March 15, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

  • CareRx Resident Health & Wellbeing Newsletter

    Share CareRx Resident Health & Wellbeing Newsletter on Facebook Share CareRx Resident Health & Wellbeing Newsletter on X (formerly Twitter) Share CareRx Resident Health & Wellbeing Newsletter on Linkedin Email CareRx Resident Health & Wellbeing Newsletter link
    CLOSED: This discussion has concluded.

  • Oak Respiratory Outbreak Update- March 14, 2024

    Share Oak Respiratory Outbreak Update- March 14, 2024 on Facebook Share Oak Respiratory Outbreak Update- March 14, 2024 on X (formerly Twitter) Share Oak Respiratory Outbreak Update- March 14, 2024 on Linkedin Email Oak Respiratory Outbreak Update- March 14, 2024 link
    CLOSED: This discussion has concluded.

    The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

    The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.

    The following infection control measures are to be implemented or continued at this time:

    • Masks and eye protection to be worn in the Oak Home Area
    • Residents are to remain in the unit at this time to reduce the risk of spread
    • *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
    • Twice daily respiratory symptom screening on Oak
    • Immediate isolation of any residents with new symptom onset
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning
    • Increased hand hygiene and PPE audits on the unit.
    • Limit of two (2) essential caregivers at a time
    • No General Visiting to Oak home area

    We will continue to provide updates as we move through the outbreak.

    If you have any questions please contact John Iskander, IPAC Lead at ext. 4752

Page last updated: 10 Aug 2026, 02:15 PM