The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Happy Easter
Share Happy Easter on Facebook Share Happy Easter on Twitter Share Happy Easter on Linkedin Email Happy Easter linkCLOSED: This discussion has concluded. -
Infection Control Reminders
Share Infection Control Reminders on Facebook Share Infection Control Reminders on Twitter Share Infection Control Reminders on Linkedin Email Infection Control Reminders linkCLOSED: This discussion has concluded. -
Processes Entering and Exiting the Home
Share Processes Entering and Exiting the Home on Facebook Share Processes Entering and Exiting the Home on Twitter Share Processes Entering and Exiting the Home on Linkedin Email Processes Entering and Exiting the Home linkCLOSED: This discussion has concluded.For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are signout books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
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Physiotherapy Update
Share Physiotherapy Update on Facebook Share Physiotherapy Update on Twitter Share Physiotherapy Update on Linkedin Email Physiotherapy Update linkCLOSED: This discussion has concluded.We are pleased to update you with regards to the physio assistant positions at the Home. Please see below.
PTA Chilka Chaudhari will join the Pines team in a casual part-time position. The full-time PTA replacement has been offered to PTA Lindsay Dalrymple. It will take a few weeks for her to complete the notice period and in the meantime, PTA Chilka will support the team.
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Cedar Outbreak Declared Over April 5, 2023
Share Cedar Outbreak Declared Over April 5, 2023 on Facebook Share Cedar Outbreak Declared Over April 5, 2023 on Twitter Share Cedar Outbreak Declared Over April 5, 2023 on Linkedin Email Cedar Outbreak Declared Over April 5, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Respiratory Outbreak in the Cedar Home area has been declared over as of today, April 5, 2023.
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Cedar Outbreak Update April 4, 2023
Share Cedar Outbreak Update April 4, 2023 on Facebook Share Cedar Outbreak Update April 4, 2023 on Twitter Share Cedar Outbreak Update April 4, 2023 on Linkedin Email Cedar Outbreak Update April 4, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment
Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on Facebook Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on Twitter Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on Linkedin Email Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment linkCLOSED: This discussion has concluded.Muskoka Algonquin Healthcare is working through Stage 1.3 of the Ministry of Health's capital planning process to build a new hospital in Huntsville on the existing property, and a new hospital in Bracebridge at a new location.
One Redevelopment Project, Two New Sites - April 2023
Muskoka Algonquin Healthcare (MAHC) is looking forward to hosting a second series of community information sessions across our region, both in-person and virtually starting April 17, 2023 to update the community on our capital redevelopment project.
As MAHC moves closer to completing the site selection component, the second round of community engagement will include an update on the site selection process for SMMH and present the preferred property in Bracebridge.
Since engaging our communities in January and seeking feedback through an online survey in February, community input has been helpful to identifying two additional properties for review in Bracebridge. Feedback has also informed the criteria being used to evaluate the properties and we appreciate everyone’s engagement and involvement in our site selection process for the south campus.
Community Information Sessions are coming up to learn more. Please visit their website for more information. www.mahc.ca/infosessions
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Cedar Outbreak Update April 3, 2023
Share Cedar Outbreak Update April 3, 2023 on Facebook Share Cedar Outbreak Update April 3, 2023 on Twitter Share Cedar Outbreak Update April 3, 2023 on Linkedin Email Cedar Outbreak Update April 3, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar Outbreak Update March 31, 2023
Share Cedar Outbreak Update March 31, 2023 on Facebook Share Cedar Outbreak Update March 31, 2023 on Twitter Share Cedar Outbreak Update March 31, 2023 on Linkedin Email Cedar Outbreak Update March 31, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently two (2) residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
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Cedar Outbreak Update March 30, 2023
Share Cedar Outbreak Update March 30, 2023 on Facebook Share Cedar Outbreak Update March 30, 2023 on Twitter Share Cedar Outbreak Update March 30, 2023 on Linkedin Email Cedar Outbreak Update March 30, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently two (2) residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -