The Pines Resident & Family Portal

Thank you so much to the over 80 individuals who took the time to answer the Survey. Your feedback is important to us, it helps shape the quality of care for your loved one.

The 2024 Resident and Family Engagement Survey (click on this link above) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.

Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.

Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.

We are in the process of updating our Emergency Plans and Contingency Plans for the year. If you would like to review the documents, you can find them down the side panel under Emergency Preparedness Plans.

In collaboration with Public Health, the OAK Home Area remains in a Respiratory Outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. Family members of those residents affected have been notified. The Gastroenteritis Outbreak was declared over on December 11, 2024.

In collaboration with Public Health, the CEDAR Home area remains in a Gastroenteritis Outbreak with symptoms such as vomiting and/or diarrhea. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Cedar and Oak Home Areas
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Cedar and Oak Home Areas
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time in the Oak and Cedar Home Areas

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the Cedar Home Area remains in a Gastroenteritis Outbreak with six (6) residents with symptoms such as vomiting and diarrhea. The home area also remains under enhanced surveillance for respiratory-related to one (1) resident testing positive for COVID. The Gastroenteritis Outbreak in Oak has been declared over, but the home area remains in a Respiratory Outbreak with one (1) resident case at this time. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Cedar & Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Cedar & Oak Home Area
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• Limit of two (2) essential caregivers at a time in the Cedar & Oak Home Area
• No General Visitors to the Cedar & Oak Home Area

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the OAK Home Area remains in a Gastroenteritis Outbreak with symptoms of vomiting and/or diarrhea. The home area also continues to have a respiratory outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Oak Home Areas
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Oak Home Areas
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time in the Oak Home Area

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the Cedar Home Area has declared a Gastroenteritis Outbreak with four (4) residents with symptoms such as vomiting and diarrhea. The home area also remains under enhanced surveillance for respiratory-related to one (1) resident testing positive for COVID. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Cedar Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Cedar Home Area
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• Limit of two (2) essential caregivers at a time in the Cedar Home Area
• No General Visitors to the Cedar Home Area

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the OAK Home Area remains in a Gastroenteritis Outbreak with symptoms of vomiting and/or diarrhea. The home area also continues to have a respiratory outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. CEDAR Home Area remains in Enhanced Surveillance related to one resident testing positive for COVID. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Oak & Cedar Home Areas
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Oak & Cedar Home Areas
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time in the Oak Home Area
• No Impact to Visiting in the Cedar Home Area at this time.

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the Cedar Home Area has declared Enhanced Surveillance related to one (1) resident testing positive for COVID. Family members of those residents affected have been notified.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Oak Home Area
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• No impact on visiting at this time.

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca

In collaboration with Public Health, the OAK Home Area remains in a Gastroenteritis Outbreak with symptoms of vomiting and/or diarrhea. The home area also continues to have a respiratory outbreak with symptoms such as cough, nasal congestion, runny nose, and/or sore throat or both. Family members of those residents affected have been notified. The five (5) residents resolved need to wear a mask when they are out of their room for the next 5 days.

The following infection control measures are to be implemented:

• Surgical Masks to be worn in the Oak Home Area
• Ensure the Public Health 4 moments of Hand Hygiene are followed
• Resident's Hand Hygiene before all meals and regularly throughout the day
• Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
• Residents are to remain in the affected home area at this time to reduce the risk of spread
• *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
• Twice daily respiratory symptom screening in Oak Home Area
• Immediate isolation of any residents with new symptom onset
• Cohorting of staff, when possible.
• Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
• Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
• Increased hand hygiene and PPE audits in the home area with coaching
• No General Visitors at this time. Only two (2) essential caregivers at a time.

Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as we move through the outbreak.

If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca