The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.


Important Notice: Resident and Family Portal Retirement

Dear Residents and Families,

We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.

As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.

If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.

Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.

Thank you for your continued support and partnership as we make this transition.

The Pines Long-Term Care Home

VISITOR STATUS BY HOME AREA

Birch – General visitors are welcome at this time. There are currently no active outbreaks.

Spruce – General visitors are welcome at this time. There are currently no active outbreaks.

Oak – General visitors are welcome at this time. There are currently no active outbreaks.

Cedar – General visitors are welcome at this time. There are currently no active outbreaks.

Maple – General visitors are welcome at this time. There are currently no active outbreaks.

  • Education Session - Dementia 101

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  • Public Inspection and Order Report Posted

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    A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

    A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

  • Outbreak Update - April 3, 2025

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    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory with Influenza A
    6
    15
    21
    Cedar Respiratory with Influenza A
    3
    14
    17
    Spruce Respiratory with Influenza A
    7
    3
    10
    Maple Respiratory with Influenza A
    6
    9
    15
    Birch Respiratory with Influenza A
    2
    7
    9


    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility wide so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory with Influenza A
    6
    15
    21
    Cedar Respiratory with Influenza A
    3
    14
    17
    Spruce Respiratory with Influenza A
    7
    3
    10
    Maple Respiratory with Influenza A
    6
    9
    15
    Birch Respiratory with Influenza A
    2
    7
    9


    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility wide so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Outbreak Update - April 2, 2025

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    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory with Influenza A
    6
    15
    21
    Cedar Respiratory with Influenza A
    6
    13
    19
    Spruce Respiratory with Influenza A
    7
    4
    11
    Maple Respiratory with Influenza A
    5
    10
    15
    Birch Respiratory with Influenza A
    1
    7
    8


    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility wide so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Home Area Type Active Cases Resolved Cases Total Cases
    Oak Respiratory with Influenza A
    6
    15
    21
    Cedar Respiratory with Influenza A
    6
    13
    19
    Spruce Respiratory with Influenza A
    7
    4
    11
    Maple Respiratory with Influenza A
    5
    10
    15
    Birch Respiratory with Influenza A
    1
    7
    8


    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility wide so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Outbreak Update - April 1, 2025

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    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 8 residents in isolation – confirmed cases
    Cedar – 4 residents in isolation – confirmed cases
    Spruce – 9 residents in isolation – confirmed cases
    Maple – 8 residents in isolation – confirmed cases
    Birch – 4 residents in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 8 residents in isolation – confirmed cases
    Cedar – 4 residents in isolation – confirmed cases
    Spruce – 9 residents in isolation – confirmed cases
    Maple – 8 residents in isolation – confirmed cases
    Birch – 4 residents in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Outbreak Update - March 31, 2025

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    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 8 residents in isolation – confirmed cases
    Cedar – 4 residents in isolation – confirmed cases
    Spruce – 10 residents in isolation – confirmed cases
    Maple – 12 residents in isolation – confirmed cases
    Birch – 4 residents in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 8 residents in isolation – confirmed cases
    Cedar – 4 residents in isolation – confirmed cases
    Spruce – 10 residents in isolation – confirmed cases
    Maple – 12 residents in isolation – confirmed cases
    Birch – 4 residents in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Outbreak Update - March 28-30, 2025

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    The next outbreak update will be provided on Monday, March 31, 2025.

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 20 residents in isolation – confirmed cases
    Cedar – 16 residents in isolation – confirmed cases
    Spruce – 9 residents in isolation – confirmed cases
    Maple – 15 residents in isolation – confirmed cases
    Birch – 8 resident in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

    The next outbreak update will be provided on Monday, March 31, 2025.

    In collaboration with Public Health, we are in a Whole Home Respiratory Outbreak with confirmed cases of Influenza A.

    Oak – 20 residents in isolation – confirmed cases
    Cedar – 16 residents in isolation – confirmed cases
    Spruce – 9 residents in isolation – confirmed cases
    Maple – 15 residents in isolation – confirmed cases
    Birch – 8 resident in isolation – confirmed cases

    Essential Caregivers only at this time, no General Visitors to the entire home. Masks are mandatory facility while so please ensure you are wearing one at all times. Please avoid taking residents off of units, but if you do, please ensure they are also are wearing a mask.

    Infection Control Guidelines for all Home Areas
    Please follow these steps to help keep everyone safe:

    Wear Surgical Masks

    • Everyone must wear a surgical mask facility wide.

    Wash your hands thoroughly

    • Before touching a resident.
    • After touching a resident or their surroundings.

    Help Residents Clean Their Hands

    • Make sure residents clean their hands before every meal and regularly throughout the day.

    Use Personal Protective Equipment (PPE) Correctly

    • Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
    • Take off all PPE before leaving the room to avoid spreading germs.

    Keep Residents in the Affected Home Area

    • Residents are to remain in the affected home area at this time to reduce the risk of spreading illness.

    If Residents Want to Leave the Area

    • If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.

    By following these steps, we can work together to keep our residents, staff, and visitors safe!

    If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Secondary Notice - Phase 2 Site Blasting at 100 Pine

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    March 26, 2025

    Notice to Tenants and Staff: 102 Pine Street and The Pines LTCF 98 Pine Street
    RE: Phase 2- Site Blasting at 100 Pine- Monday, March 31 to Friday, April 4
    Between 8:00am and 5:00pm

    Phase 2 of rock blasting will tentatively commence on Monday, March 31 until approximately Friday, April 4, 2025, to complete the expansion of the parking area, located at the north end of the construction site behind the rear parking areas. To minimize disruption to the property, localized blasting is being completed to avoid the prolonged noise that would result from the use of mechanical equipment to fracture and remove the rock. This blasting will be similar in noise to Phase 1 completed in fall 2024.

    Residents will hear a three-horn system during blasting 30 seconds prior, and again immediately before and at completion of the blasts. It is recommended to keep your windows closed on this day to reduce any noise or dust within living units. It is recommended that vehicles avoid the rear parking lot to avoid dust or potential damage during this time. Residents and staff are requested to park on Pine Street or plan to be off premises, if possible, during the completion of this work.

    All residents and guests are requested to use the main entrance to access and exit McVittie Place to further minimize risk and avoid the construction area. During the blasting activities, the fire route will be closed to foot traffic. The municipal sidewalks along Pine Street are recommended for use. For your safety, please obey all safety signage and fenced work areas during construction. Thank you in advance for your cooperation.

    Should you have any questions regarding this project please call the following number:

    Business Hours: (705) 645-2100, Extension 4510
    Monday to Friday 8:30 a.m. to 4:30 p.m.

    Sincerely,

    Shannon Lockwood
    Capital Project Coordinator

    March 26, 2025

    Notice to Tenants and Staff: 102 Pine Street and The Pines LTCF 98 Pine Street
    RE: Phase 2- Site Blasting at 100 Pine- Monday, March 31 to Friday, April 4
    Between 8:00am and 5:00pm

    Phase 2 of rock blasting will tentatively commence on Monday, March 31 until approximately Friday, April 4, 2025, to complete the expansion of the parking area, located at the north end of the construction site behind the rear parking areas. To minimize disruption to the property, localized blasting is being completed to avoid the prolonged noise that would result from the use of mechanical equipment to fracture and remove the rock. This blasting will be similar in noise to Phase 1 completed in fall 2024.

    Residents will hear a three-horn system during blasting 30 seconds prior, and again immediately before and at completion of the blasts. It is recommended to keep your windows closed on this day to reduce any noise or dust within living units. It is recommended that vehicles avoid the rear parking lot to avoid dust or potential damage during this time. Residents and staff are requested to park on Pine Street or plan to be off premises, if possible, during the completion of this work.

    All residents and guests are requested to use the main entrance to access and exit McVittie Place to further minimize risk and avoid the construction area. During the blasting activities, the fire route will be closed to foot traffic. The municipal sidewalks along Pine Street are recommended for use. For your safety, please obey all safety signage and fenced work areas during construction. Thank you in advance for your cooperation.

    Should you have any questions regarding this project please call the following number:

    Business Hours: (705) 645-2100, Extension 4510
    Monday to Friday 8:30 a.m. to 4:30 p.m.

    Sincerely,

    Shannon Lockwood
    Capital Project Coordinator

  • 2025-2026 Continuous Quality Improvement Report & Quality Improvement Plan

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    Please find linked below the 2025-2026 approved report and plan. Thank you to those who participated in the creation and for providing helpful feedback to our team. We will be working on the change ideas within the plan with the hopes of reaching the targets set out in the plan.


    The Pines - CQI and QIP Report 2025-2026

    Please find linked below the 2025-2026 approved report and plan. Thank you to those who participated in the creation and for providing helpful feedback to our team. We will be working on the change ideas within the plan with the hopes of reaching the targets set out in the plan.


    The Pines - CQI and QIP Report 2025-2026

  • Bracebridge Mobility

    Share Bracebridge Mobility on Facebook Share Bracebridge Mobility on X (formerly Twitter) Share Bracebridge Mobility on Linkedin Email Bracebridge Mobility link

    Bracebridge Mobility is a public specialized transportation service made available through the Town of Bracebridge for those who are unable to use Bracebridge Transit due to mobility difficulties. The service is a shared-ride service, travelling on door-to-door basis within the Bracebridge Transit Urban Service area.

    For more information in this service, see the flyer below or visit website their website!


    Bracebridge Mobility is a public specialized transportation service made available through the Town of Bracebridge for those who are unable to use Bracebridge Transit due to mobility difficulties. The service is a shared-ride service, travelling on door-to-door basis within the Bracebridge Transit Urban Service area.

    For more information in this service, see the flyer below or visit website their website!


Page last updated: 10 Aug 2026, 02:15 PM