The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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May Family Education Meeting Hosted by Family Council
Share May Family Education Meeting Hosted by Family Council on Facebook Share May Family Education Meeting Hosted by Family Council on X (formerly Twitter) Share May Family Education Meeting Hosted by Family Council on Linkedin Email May Family Education Meeting Hosted by Family Council linkJoin us for the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. We will have a guest speaker, Jennifer Ridgley, Administrator, to provide education about the process of a Ministry inspection and the process after a report has been received, and answer any questions that you might have.
When: Wednesday, May 21st, 2025, at 6:30 pm
Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)
https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1
Meeting ID: 882 1040 2686
Passcode: 815834
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
Join us for the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. We will have a guest speaker, Jennifer Ridgley, Administrator, to provide education about the process of a Ministry inspection and the process after a report has been received, and answer any questions that you might have.
When: Wednesday, May 21st, 2025, at 6:30 pm
Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)
https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1
Meeting ID: 882 1040 2686
Passcode: 815834
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
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Alzheimer's Society Walk May 25th
Share Alzheimer's Society Walk May 25th on Facebook Share Alzheimer's Society Walk May 25th on X (formerly Twitter) Share Alzheimer's Society Walk May 25th on Linkedin Email Alzheimer's Society Walk May 25th link

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Thank you for Your Support of the Residents' Council
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Our team participated in a Pie in the Face contest to support our Residents' Council, and we are happy to report that we raised $457.90. We would like to thank everyone who donated and participated in the event. We had a lot of fun!
Our team participated in a Pie in the Face contest to support our Residents' Council, and we are happy to report that we raised $457.90. We would like to thank everyone who donated and participated in the event. We had a lot of fun!
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on X (formerly Twitter) Share Infection Control Education on Linkedin Email Infection Control Education linkThis week, we focus on what to do if your loved one is isolated with an infection. Below is the process for removing your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will remove the PPE before leaving your loved one's room. This is to protect yourself and your loved ones at home. If you need help removing your PPE, please see a nursing team member; they would be happy to help.
This week, we focus on what to do if your loved one is isolated with an infection. Below is the process for removing your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will remove the PPE before leaving your loved one's room. This is to protect yourself and your loved ones at home. If you need help removing your PPE, please see a nursing team member; they would be happy to help.
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Celebrating Our Nursing Team
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We would like to thank our Nursing Team for the kindness, compassion, and care they show each day for our residents. Help us say thank you by nominating someone for the Florence Nightingale Award. Show your appreciation and admiration for a nurse or PSW by nominating them for the Florence Nightingale Award. All staff and family members are invited to nominate one nurse or PSW they feel stands out! The nomination box is located on the desk where the sign-in/out iPads are.
We would like to thank our Nursing Team for the kindness, compassion, and care they show each day for our residents. Help us say thank you by nominating someone for the Florence Nightingale Award. Show your appreciation and admiration for a nurse or PSW by nominating them for the Florence Nightingale Award. All staff and family members are invited to nominate one nurse or PSW they feel stands out! The nomination box is located on the desk where the sign-in/out iPads are.
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Lost and Found
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If you happen to be missing an item of your loved ones, please check the lost and found that is located just past the laundry room on the first floor.
To help reduce the amount of items lost, we ask that you bring your new items to the laundry room to be labeled before giving them to your loved one. If it is not labeled ahead of time, it has a chance of going missing.
If you happen to be missing an item of your loved ones, please check the lost and found that is located just past the laundry room on the first floor.
To help reduce the amount of items lost, we ask that you bring your new items to the laundry room to be labeled before giving them to your loved one. If it is not labeled ahead of time, it has a chance of going missing.
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on X (formerly Twitter) Share Infection Control Education on Linkedin Email Infection Control Education linkThis week, we focus on what to do if your loved one is isolated with an infection. Below is the process for putting on your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will put on the PPE that is at the doorway to your loved one's room. This is to protect yourself and your loved ones at home. If you need help putting your PPE on, please see a nursing team member; they would be happy to help.
This week, we focus on what to do if your loved one is isolated with an infection. Below is the process for putting on your personal protective equipment (PPE) when you visit. The nursing team will let you know if your loved one is isolated for any reason, and when you visit, you will put on the PPE that is at the doorway to your loved one's room. This is to protect yourself and your loved ones at home. If you need help putting your PPE on, please see a nursing team member; they would be happy to help.
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Upcoming Events and Dates
Share Upcoming Events and Dates on Facebook Share Upcoming Events and Dates on X (formerly Twitter) Share Upcoming Events and Dates on Linkedin Email Upcoming Events and Dates linkMay the 4th - Calling all Star Wars fans to join us in celebrating May the Fourth this Sunday. Everyone is encouraged to wear Star Wars colours, or their favourite Star Wars t-shirt. We will be showing one of the Star Wars movies in the Family room, along with serving popcorn at 1:45 pm.
May 21st - Family Education Meeting hosted by Family Council. This month, we will cover Ministry Inspections and Compliance Reports
May the 4th - Calling all Star Wars fans to join us in celebrating May the Fourth this Sunday. Everyone is encouraged to wear Star Wars colours, or their favourite Star Wars t-shirt. We will be showing one of the Star Wars movies in the Family room, along with serving popcorn at 1:45 pm.
May 21st - Family Education Meeting hosted by Family Council. This month, we will cover Ministry Inspections and Compliance Reports
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National Volunteer Week
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Message from Lauren Eccelstone, Lead Activity Aid:
This week, we celebrate our volunteers here at The Pines. Please thank our volunteers who dedicate their time and share their expertise with our residents. They are a valuable member of our community and deserve a big shout-out. These individuals work hard to improve the quality of care and extend the hand of friendship each and every day.
Staff, family, friends, students, and members of the community are always welcome to join our family of volunteers.
Please contact Christina Rochette, Life Enrichment Coordinator, at 705 645-4488 ex 4824 if you know anyone who is looking to make a difference in the lives of our residents.
Message from Lauren Eccelstone, Lead Activity Aid:
This week, we celebrate our volunteers here at The Pines. Please thank our volunteers who dedicate their time and share their expertise with our residents. They are a valuable member of our community and deserve a big shout-out. These individuals work hard to improve the quality of care and extend the hand of friendship each and every day.
Staff, family, friends, students, and members of the community are always welcome to join our family of volunteers.
Please contact Christina Rochette, Life Enrichment Coordinator, at 705 645-4488 ex 4824 if you know anyone who is looking to make a difference in the lives of our residents.
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Parking Lot Sweeping This Weekend
Share Parking Lot Sweeping This Weekend on Facebook Share Parking Lot Sweeping This Weekend on X (formerly Twitter) Share Parking Lot Sweeping This Weekend on Linkedin Email Parking Lot Sweeping This Weekend linkIt is the time of year to get the parking lot cleaned up, and therefore, we will have the parking lot swept on Saturday, May 3rd. We recommend parking in the angled parking spots on the street until you see that the visitor parking lots are complete. We don't want to risk any damage to your vehicles.
It is the time of year to get the parking lot cleaned up, and therefore, we will have the parking lot swept on Saturday, May 3rd. We recommend parking in the angled parking spots on the street until you see that the visitor parking lots are complete. We don't want to risk any damage to your vehicles.
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -