The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

  • Updates from the Environmental Team

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    Lost & Found: If your loved one is missing any items, we have a lost and found to the right of the laundry room. See the picture above. The next time you visit your loved one, we encourage you to check the lost and found.


    Labeling Items: If you have purchased new items for your loved one, please take them to the laundry department for labeling before leaving them with your loved one. If they are not labeled first, there is a potential that the items will be lost. This includes items like bedspreads and pillowcases that you might bring in. If you are unsure if it needs to be labeled or not, please check with our experts in the laundry department.

  • January Family Council Meeting Will Be Online Only

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    Please note that this meeting will be fully online and not available in person

    Join us to learn and ask any questions that you might have.

    When: Wednesday, January 15, 202,5 at 6:30 pm

    Where: Virtual

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success

    Meeting ID: 829 4229 6115

    Passcode: 656014

    Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson

    We will also be reviewing the Resident and Family Engagement Survey Results and seeking feedback around the action plan

    We look forward to seeing you there!

    Family Councils Ontario

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.

  • January 10, 2025- Spruce Home Area Outbreak Update

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    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead stephanie.albert@muskoka.on.ca

  • January 9, 2025- Spruce Outbreak Update

    Share January 9, 2025- Spruce Outbreak Update on Facebook Share January 9, 2025- Spruce Outbreak Update on Twitter Share January 9, 2025- Spruce Outbreak Update on Linkedin Email January 9, 2025- Spruce Outbreak Update link

    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • January 8, 2025- Spruce Outbreak Update

    Share January 8, 2025- Spruce Outbreak Update on Facebook Share January 8, 2025- Spruce Outbreak Update on Twitter Share January 8, 2025- Spruce Outbreak Update on Linkedin Email January 8, 2025- Spruce Outbreak Update link

    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • January 7, 2025- Spruce Outbreak Update

    Share January 7, 2025- Spruce Outbreak Update on Facebook Share January 7, 2025- Spruce Outbreak Update on Twitter Share January 7, 2025- Spruce Outbreak Update on Linkedin Email January 7, 2025- Spruce Outbreak Update link

    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.


    The following infection control measures are to be implemented:


    Surgical Masks are highly recommended in the Spruce Home Area

    Ensure the Public Health 4 moments of Hand Hygiene are followed

    Resident's Hand Hygiene before all meals and regularly throughout the day

    Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room

    Residents are to remain in the affected home area at this time to reduce the risk of spread

    *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.

    Immediate isolation of any residents with new symptom onset

    Dedicated equipment for those residents that share bathrooms.

    Cohorting of staff, when possible.

    Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.

    Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal

    Increased hand hygiene and PPE audits in the home area with coaching

    No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • January 6, 2025- Spruce Outbreak Update

    Share January 6, 2025- Spruce Outbreak Update on Facebook Share January 6, 2025- Spruce Outbreak Update on Twitter Share January 6, 2025- Spruce Outbreak Update on Linkedin Email January 6, 2025- Spruce Outbreak Update link

    In collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca

  • Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025

    Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Facebook Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Twitter Share Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 on Linkedin Email Gastroenteritis Outbreak Declared on the Spruce Home Area, January 5, 2025 link

    In collaboration with Public Health, the Spruce home area has declared a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.

    The following infection control measures are to be implemented:

    • Surgical Masks are highly recommended in the Spruce Home Area
    • Ensure the Public Health 4 moments of Hand Hygiene are followed
    • Resident's Hand Hygiene before all meals and regularly throughout the day
    • Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
    • Residents are to remain in the affected home area at this time to reduce the risk of spread
    • *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
    • Immediate isolation of any residents with new symptom onset
    • Dedicated equipment for those residents that share bathrooms.
    • Cohorting of staff, when possible.
    • Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
    • Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
    • Increased hand hygiene and PPE audits in the home area with coaching
    • No General Visitors at this time. Only two (2) essential caregivers at a time.

    We will continue to provide updates as we move through the outbreak.

  • January Family Council Meeting

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    Join us to learn and ask any questions that you might have.

    When: Wednesday, January 15, 202,5 at 6:30 pm

    Where: The Pines in the Fran Coleman Room and virtual if you require

    https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success

    Meeting ID: 829 4229 6115

    Passcode: 656014

    Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson

    We will also be reviewing the Resident and Family Engagement Survey Results

    • Refreshments will be served

    We look forward to seeing you there!

    Family Councils Ontario

    If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.

  • Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch

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    NEW: December 31, 2024 — OARC Webinar for Residents: A Conversation with the Ministry of Long-Term Care’s Inspections Branch – Wednesday, January 15th at 2:00 p.m. – 3:00 p.m. EST

    Residents are invited to join the Ontario Association of Residents’ Councils (OARC) as we welcome guests from the Ministry of Long-Term Care’s Inspection Branch for our next live webinar!

    As the people who live in long-term care homes 24 hours a day, 7 days a week, residents and their Residents’ Councils bring valuable insights and feedback when meeting with Long-Term Care Inspectors. In this session, residents will learn more about the Inspections program and how the Ministry of Long-Term Care continues to modernize its regulatory approach.

    Register Here: https://us06web.zoom.us/webinar/register/WN_mozvBrYSTZ6VYMY9jeuCVA#/registration

    

    Thank you for sharing this learning opportunity with residents, Residents’ Councils, and their supportive partners at your long-term care home. We look forward to seeing you on January 15th!

    The Ministry of Long-Term Care does not endorse or sponsor specific learning and education activities. All long-term care sector associations play important roles in contributing to the goals of quality of life and quality of care in Ontario’s long-term care homes.

Page last updated: 01 Aug 2025, 12:51 PM