The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy
Share Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy on Facebook Share Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy on Twitter Share Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy on Linkedin Email Updated Emergency Preparedness Manual, Pandemic Management Plan, and Natural Disasters and Extreme Weather Events Policy linkUpdated versions are now available on the Resident and Family Portal. On the right-hand sidebar under Emergency Preparedness Plans, you can request to see a printed copy at the home.
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Family Council Meeting Tonight
Share Family Council Meeting Tonight on Facebook Share Family Council Meeting Tonight on Twitter Share Family Council Meeting Tonight on Linkedin Email Family Council Meeting Tonight linkFamily Council Meeting
When: Wednesday, January 15, 2025 6:30 p.m.
Where: Virtual
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Activities Manager, and Family Council Liasion to connect you with a member of family council.
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Spruce Outbreak Declared Over, January 11, 2025
Share Spruce Outbreak Declared Over, January 11, 2025 on Facebook Share Spruce Outbreak Declared Over, January 11, 2025 on Twitter Share Spruce Outbreak Declared Over, January 11, 2025 on Linkedin Email Spruce Outbreak Declared Over, January 11, 2025 linkIn collaboration with Public Health, the Spruce Home Area Outbreak has been declared over. General visitors are now welcome in the home area. Please ensure that you screen yourself before your visit and if your feeeling unwell, please postpone your visit. Please also ensure that you are diligent with hand hygiene when in the home. Thank you for your patience as we worked through the outbreak.
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Upcoming Family Events
Share Upcoming Family Events on Facebook Share Upcoming Family Events on Twitter Share Upcoming Family Events on Linkedin Email Upcoming Family Events link -
Updates from the Environmental Team
Share Updates from the Environmental Team on Facebook Share Updates from the Environmental Team on Twitter Share Updates from the Environmental Team on Linkedin Email Updates from the Environmental Team linkLost & Found: If your loved one is missing any items, we have a lost and found to the right of the laundry room. See the picture above. The next time you visit your loved one, we encourage you to check the lost and found.
Labeling Items: If you have purchased new items for your loved one, please take them to the laundry department for labeling before leaving them with your loved one. If they are not labeled first, there is a potential that the items will be lost. This includes items like bedspreads and pillowcases that you might bring in. If you are unsure if it needs to be labeled or not, please check with our experts in the laundry department.
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January Family Council Meeting Will Be Online Only
Share January Family Council Meeting Will Be Online Only on Facebook Share January Family Council Meeting Will Be Online Only on Twitter Share January Family Council Meeting Will Be Online Only on Linkedin Email January Family Council Meeting Will Be Online Only linkPlease note that this meeting will be fully online and not available in person
Join us to learn and ask any questions that you might have.
When: Wednesday, January 15, 202,5 at 6:30 pm
Where: Virtual
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09#success
Meeting ID: 829 4229 6115
Passcode: 656014
Guest Speakers: Achieva Physiotherapy Services & Restorative Care Leads, Christina Rochette and Natasha Thompson
We will also be reviewing the Resident and Family Engagement Survey Results and seeking feedback around the action plan
We look forward to seeing you there!
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.
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January 10, 2025- Spruce Home Area Outbreak Update
Share January 10, 2025- Spruce Home Area Outbreak Update on Facebook Share January 10, 2025- Spruce Home Area Outbreak Update on Twitter Share January 10, 2025- Spruce Home Area Outbreak Update on Linkedin Email January 10, 2025- Spruce Home Area Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead stephanie.albert@muskoka.on.ca
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January 9, 2025- Spruce Outbreak Update
Share January 9, 2025- Spruce Outbreak Update on Facebook Share January 9, 2025- Spruce Outbreak Update on Twitter Share January 9, 2025- Spruce Outbreak Update on Linkedin Email January 9, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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January 8, 2025- Spruce Outbreak Update
Share January 8, 2025- Spruce Outbreak Update on Facebook Share January 8, 2025- Spruce Outbreak Update on Twitter Share January 8, 2025- Spruce Outbreak Update on Linkedin Email January 8, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. No residents are isolated at this time, but due to incubation periods, we remain in an outbreak status. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are highly recommended in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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January 7, 2025- Spruce Outbreak Update
Share January 7, 2025- Spruce Outbreak Update on Facebook Share January 7, 2025- Spruce Outbreak Update on Twitter Share January 7, 2025- Spruce Outbreak Update on Linkedin Email January 7, 2025- Spruce Outbreak Update linkIn collaboration with Public Health, the Spruce home area remains in a gastroenteritis outbreak. We currently have (2) two residents with symptoms of vomiting and/or diarrhea. Family members of those affected have been notified.
The following infection control measures are to be implemented:
Surgical Masks are highly recommended in the Spruce Home Area
Ensure the Public Health 4 moments of Hand Hygiene are followed
Resident's Hand Hygiene before all meals and regularly throughout the day
Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
Residents are to remain in the affected home area at this time to reduce the risk of spread
*If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
Immediate isolation of any residents with new symptom onset
Dedicated equipment for those residents that share bathrooms.
Cohorting of staff, when possible.
Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
Increased hand hygiene and PPE audits in the home area with coaching
No General Visitors at this time. Only two (2) essential caregivers at a time.
We will continue to provide updates as we move through the outbreak. If you have questions, please connect with the Charge Nurse or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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2025
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 29 2025
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April 28 → May 09 2025
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April 29 2025
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May 13 2025
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May 27 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -