The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Important Notice: Resident and Family Portal Retirement
Dear Residents and Families,
We would like to inform you that the Resident and Family Portal will be retiring effective August 31, 2026.
As part of our ongoing efforts to enhance communication and engagement, we have transitioned to using the Engage+ Health Bulletin Board by Evoke Health as our primary platform for sharing updates, announcements, events, and important information.
If you are a current family member and have not yet registered for Engage+, we encourage you to sign up before August 31, 2026, to ensure continued access to important communications and updates from The Pines.
Should you require assistance with registering for Engage+, please contact the home and a member of our team will be happy to help.
Thank you for your continued support and partnership as we make this transition.
The Pines Long-Term Care Home
VISITOR STATUS BY HOME AREA
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
-
Invitations to Information Sessions For Residents, Families and Caregivers
Share Invitations to Information Sessions For Residents, Families and Caregivers on Facebook Share Invitations to Information Sessions For Residents, Families and Caregivers on X (formerly Twitter) Share Invitations to Information Sessions For Residents, Families and Caregivers on Linkedin Email Invitations to Information Sessions For Residents, Families and Caregivers linkCLOSED: This discussion has concluded.NEW: April 11, 2023- Invitations to Information Sessions For Residents, Families and Caregivers
Long-term care residents, families and caregivers are invited to attend an information session to hear important updates from the Ministry of Long-Term Care on changes made to the rules that long-term care homes have to follow. The changes relate to:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
As well, the Ministry has created a What Residents Can Expect information sheet on the changes which can be accessed using the link below.
Please share the information below and information sheet with your residents, their families and caregivers.
Family and Caregiver Information Session
You can click here to register for the family and caregiver information session that will take place on Monday, April 17 from 2:00 to 3:00 PM. When you register you will also be able to submit any questions you may have on the topics to be discussed which will be shared with the speakers before the session so that they can speak about the things that are most important to families and caregivers of long-term care residents.
NEW: April 11, 2023- Invitations to Information Sessions For Residents, Families and Caregivers
Long-term care residents, families and caregivers are invited to attend an information session to hear important updates from the Ministry of Long-Term Care on changes made to the rules that long-term care homes have to follow. The changes relate to:
- The way residents safely receive medications.
- Ensuring that residents live comfortably in their home.
- Qualification requirements for some staff positions.
As well, the Ministry has created a What Residents Can Expect information sheet on the changes which can be accessed using the link below.
Please share the information below and information sheet with your residents, their families and caregivers.
Family and Caregiver Information Session
You can click here to register for the family and caregiver information session that will take place on Monday, April 17 from 2:00 to 3:00 PM. When you register you will also be able to submit any questions you may have on the topics to be discussed which will be shared with the speakers before the session so that they can speak about the things that are most important to families and caregivers of long-term care residents.
-
Happy Easter
Share Happy Easter on Facebook Share Happy Easter on X (formerly Twitter) Share Happy Easter on Linkedin Email Happy Easter linkCLOSED: This discussion has concluded.

-
Infection Control Reminders
Share Infection Control Reminders on Facebook Share Infection Control Reminders on X (formerly Twitter) Share Infection Control Reminders on Linkedin Email Infection Control Reminders linkCLOSED: This discussion has concluded. -
Processes Entering and Exiting the Home
Share Processes Entering and Exiting the Home on Facebook Share Processes Entering and Exiting the Home on X (formerly Twitter) Share Processes Entering and Exiting the Home on Linkedin Email Processes Entering and Exiting the Home linkCLOSED: This discussion has concluded.For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are signout books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
For emergency management, Ministry requirements, and Public Health requirements. Visitors must continue to sign in and out using the iPads to the left of the front door, as per legislative. In accordance with section 267(2) of O. Reg. 246/22, homes must maintain visitor logs of all visits to the home. The visitor log must include, at a minimum:
- The name and contact information of the visitor
- Time and date of the visit
- The purpose of the visit (example, name of the resident visited);
Please also remember that if you are taking a resident off of their home area you need to sign the resident out at the nursing station. There are signout books at each station. This will ensure that staff knows the whereabouts and safety of all residents.
-
Physiotherapy Update
Share Physiotherapy Update on Facebook Share Physiotherapy Update on X (formerly Twitter) Share Physiotherapy Update on Linkedin Email Physiotherapy Update linkCLOSED: This discussion has concluded.We are pleased to update you with regards to the physio assistant positions at the Home. Please see below.
PTA Chilka Chaudhari will join the Pines team in a casual part-time position. The full-time PTA replacement has been offered to PTA Lindsay Dalrymple. It will take a few weeks for her to complete the notice period and in the meantime, PTA Chilka will support the team.
We are pleased to update you with regards to the physio assistant positions at the Home. Please see below.
PTA Chilka Chaudhari will join the Pines team in a casual part-time position. The full-time PTA replacement has been offered to PTA Lindsay Dalrymple. It will take a few weeks for her to complete the notice period and in the meantime, PTA Chilka will support the team.
-
Cedar Outbreak Declared Over April 5, 2023
Share Cedar Outbreak Declared Over April 5, 2023 on Facebook Share Cedar Outbreak Declared Over April 5, 2023 on X (formerly Twitter) Share Cedar Outbreak Declared Over April 5, 2023 on Linkedin Email Cedar Outbreak Declared Over April 5, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Respiratory Outbreak in the Cedar Home area has been declared over as of today, April 5, 2023.
In collaboration with Public Health, the Respiratory Outbreak in the Cedar Home area has been declared over as of today, April 5, 2023.
-
Cedar Outbreak Update April 4, 2023
Share Cedar Outbreak Update April 4, 2023 on Facebook Share Cedar Outbreak Update April 4, 2023 on X (formerly Twitter) Share Cedar Outbreak Update April 4, 2023 on Linkedin Email Cedar Outbreak Update April 4, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
-
Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment
Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on Facebook Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on X (formerly Twitter) Share Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment on Linkedin Email Muskoka Algonquin Healthcare Community Information Sessions for Hospital Redevelopment linkCLOSED: This discussion has concluded.Muskoka Algonquin Healthcare is working through Stage 1.3 of the Ministry of Health's capital planning process to build a new hospital in Huntsville on the existing property, and a new hospital in Bracebridge at a new location.
One Redevelopment Project, Two New Sites - April 2023
Muskoka Algonquin Healthcare (MAHC) is looking forward to hosting a second series of community information sessions across our region, both in-person and virtually starting April 17, 2023 to update the community on our capital redevelopment project.
As MAHC moves closer to completing the site selection component, the second round of community engagement will includeContinue reading
Muskoka Algonquin Healthcare is working through Stage 1.3 of the Ministry of Health's capital planning process to build a new hospital in Huntsville on the existing property, and a new hospital in Bracebridge at a new location.
One Redevelopment Project, Two New Sites - April 2023
Muskoka Algonquin Healthcare (MAHC) is looking forward to hosting a second series of community information sessions across our region, both in-person and virtually starting April 17, 2023 to update the community on our capital redevelopment project.
As MAHC moves closer to completing the site selection component, the second round of community engagement will include an update on the site selection process for SMMH and present the preferred property in Bracebridge.
Since engaging our communities in January and seeking feedback through an online survey in February, community input has been helpful to identifying two additional properties for review in Bracebridge. Feedback has also informed the criteria being used to evaluate the properties and we appreciate everyone’s engagement and involvement in our site selection process for the south campus.
Community Information Sessions are coming up to learn more. Please visit their website for more information. www.mahc.ca/infosessions
-
Cedar Outbreak Update April 3, 2023
Share Cedar Outbreak Update April 3, 2023 on Facebook Share Cedar Outbreak Update April 3, 2023 on X (formerly Twitter) Share Cedar Outbreak Update April 3, 2023 on Linkedin Email Cedar Outbreak Update April 3, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently no residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
-
Cedar Outbreak Update March 31, 2023
Share Cedar Outbreak Update March 31, 2023 on Facebook Share Cedar Outbreak Update March 31, 2023 on X (formerly Twitter) Share Cedar Outbreak Update March 31, 2023 on Linkedin Email Cedar Outbreak Update March 31, 2023 linkCLOSED: This discussion has concluded.- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently two (2) residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
- Cedar remains in Respiratory Outbreak at this time.
Family members of those affected residents have been notified. We will continue to provide updates as we work through the outbreak. Masks must remain on in the resident's rooms at this time.
No General Visitors to the Cedar Home Area at this time. Essential Caregivers may visit a maximum of two (2) at a time.
- Cedar Home Area: Currently two (2) residents with respiratory symptoms.
Enhanced Infection Control Measures within the Cedar home area include:
- Increased hand hygiene for staff and residents prior to meals
- Increased cleaning on affected units by housekeeping
- Increased PPE audits and hand hygiene audits
- Twice daily symptom screening
- Staff cohorting where possible
- All individuals are to be masked throughout the home in common areas.
- Mandatory N95 masks and Eye protection at all times on Oak.
- Residents in affected areas avoid group activities.
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions. Ext. 4752
-
2026
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
-
Resident Admission Handbook (47 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -