The Pines Resident & Family Portal

June is Seniors Month in Ontario

June is recognized as Seniors Month in Ontario. This year’s theme, “Ontario Seniors — Let’s Get Moving,” highlights programs and initiatives that promote wellness, social engagement, and education for seniors and older adults.

Some of these initiatives include:

Seniors Active Living Centres (SALC) Program – Celebrating over 60 years of supporting wellness through social interaction, education, and active living opportunities to help seniors stay healthy and independent.
Seniors Community Grant Program – Provides funding to local not-for-profit groups and organizations that work to reduce isolation and promote well-being.
Guide to Programs and Services for Seniors – Offers helpful information on health, finances, housing, transportation, and safety.

Seniors Month is a wonderful opportunity to celebrate the important contributions of older adults in our community and to support active, engaged lifestyles.

June is recognized as Seniors Month in Ontario. This year’s theme, “Ontario Seniors — Let’s Get Moving,” highlights programs and initiatives that promote wellness, social engagement, and education for seniors and older adults.

Some of these initiatives include:

Seniors Active Living Centres (SALC) Program – Celebrating over 60 years of supporting wellness through social interaction, education, and active living opportunities to help seniors stay healthy and independent.
Seniors Community Grant Program – Provides funding to local not-for-profit groups and organizations that work to reduce isolation and promote well-being.
Guide to Programs and Services for Seniors – Offers helpful information on health, finances, housing, transportation, and safety.

Seniors Month is a wonderful opportunity to celebrate the important contributions of older adults in our community and to support active, engaged lifestyles.

May 29, 2026 - Oak Home Area Respiratory Outbreak Update

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 22nd, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 22nd, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

Alzheimer Society of Muskoka -Muskoka Day Program

Please join us in welcoming our community partner, the Alzheimer Society of Muskoka, which will be running a structured, dementia-focused program designed to support individuals living with early- to mid-stage dementia while providing meaningful daytime respite for caregivers.

Starting Monday, June 1^st and running until February 2027, the Muskoka Day Program will be offered in the Fran Coleman Room every Monday and Thursday from 9:30 a.m.-3:15 p.m.

If you have questions about this program, please reach out to the Alzheimer Society of Muskoka.

Please join us in welcoming our community partner, the Alzheimer Society of Muskoka, which will be running a structured, dementia-focused program designed to support individuals living with early- to mid-stage dementia while providing meaningful daytime respite for caregivers.

Starting Monday, June 1^st and running until February 2027, the Muskoka Day Program will be offered in the Fran Coleman Room every Monday and Thursday from 9:30 a.m.-3:15 p.m.

If you have questions about this program, please reach out to the Alzheimer Society of Muskoka.

Understanding Responsive Behaviours in Long-Term Care: A Positive Approach

Responsive behaviours—such as aggression, agitation, wandering, or resistance to care—are common among residents in long-term care, particularly for those living with dementia. These behaviours are not intentional or “difficult,” but rather meaningful responses to unmet needs, discomfort, or changes in the environment.

A Positive Approach to Care

At the heart of quality long-term care is a person-centred, positive approach. This means recognizing that each behaviour is a form of communication. Instead of focusing on “managing” behaviours, care teams aim to understand what the resident may be trying to express.

Some key strategies include:

Knowing the person – understanding life history, preferences, and routines
Identifying triggers – such as pain, hunger, fatigue, or overstimulation
Creating calm environments – reducing noise, improving lighting, and promoting familiarity
Using gentle, respectful communication – approaching slowly, explaining care, and offering reassurance

When staff respond with empathy and curiosity, residents are more likely to feel safe, respected, and supported.

Recognizing the Gap

While great progress has been made in improving dementia care practices, there can still be gaps in consistently applying these approaches. These gaps may include:

Limited time for individualized care
Staff training needs in behavioural supports
Challenges with communication across care teams
Difficulty identifying underlying causes of behaviours

Addressing these gaps requires ongoing education, teamwork, and a commitment to continuous improvement.

The Essential Role of Families

Families play a vital role in supporting responsive behaviour care. They know their loved one best and can provide invaluable insight into:

Personal history and routines
Likes, dislikes, and triggers
Effective calming strategies
Meaningful activities or comforts

Partnership with families helps care teams deliver more personalized and effective support. Open communication between staff and families ensures that care plans remain relevant and responsive to changing needs.

Moving Forward Together

By working collaboratively—residents, families, and care teams—we can create environments where responsive behaviours are better understood and compassionately addressed.

A shared commitment to dignity, respect, and person-centred care ensures that every resident feels heard, valued, and cared for.

If you have any questions or concerns about the restraint policies and procedures, please speak with or contact a member of the nursing team.

Responsive behaviours—such as aggression, agitation, wandering, or resistance to care—are common among residents in long-term care, particularly for those living with dementia. These behaviours are not intentional or “difficult,” but rather meaningful responses to unmet needs, discomfort, or changes in the environment.

A Positive Approach to Care

At the heart of quality long-term care is a person-centred, positive approach. This means recognizing that each behaviour is a form of communication. Instead of focusing on “managing” behaviours, care teams aim to understand what the resident may be trying to express.

Some key strategies include:

Knowing the person – understanding life history, preferences, and routines
Identifying triggers – such as pain, hunger, fatigue, or overstimulation
Creating calm environments – reducing noise, improving lighting, and promoting familiarity
Using gentle, respectful communication – approaching slowly, explaining care, and offering reassurance

When staff respond with empathy and curiosity, residents are more likely to feel safe, respected, and supported.

Recognizing the Gap

While great progress has been made in improving dementia care practices, there can still be gaps in consistently applying these approaches. These gaps may include:

Limited time for individualized care
Staff training needs in behavioural supports
Challenges with communication across care teams
Difficulty identifying underlying causes of behaviours

Addressing these gaps requires ongoing education, teamwork, and a commitment to continuous improvement.

The Essential Role of Families

Families play a vital role in supporting responsive behaviour care. They know their loved one best and can provide invaluable insight into:

Personal history and routines
Likes, dislikes, and triggers
Effective calming strategies
Meaningful activities or comforts

Partnership with families helps care teams deliver more personalized and effective support. Open communication between staff and families ensures that care plans remain relevant and responsive to changing needs.

Moving Forward Together

By working collaboratively—residents, families, and care teams—we can create environments where responsive behaviours are better understood and compassionately addressed.

A shared commitment to dignity, respect, and person-centred care ensures that every resident feels heard, valued, and cared for.

If you have any questions or concerns about the restraint policies and procedures, please speak with or contact a member of the nursing team.

Public Inspection and Order Report posted - THE PINES

The Ministry visited at the end of April to complete a complaint inspection. Please see the attached report for additional details.

Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

A hard copy of the report is also available for review outside the Celebration Dining Room. The findings have been shared with both the Residents’ Council and families.

If you have any questions or would like further information, please don’t hesitate to reach out.

The Ministry visited at the end of April to complete a complaint inspection. Please see the attached report for additional details.

Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website, and can be accessed through this link.

A hard copy of the report is also available for review outside the Celebration Dining Room. The findings have been shared with both the Residents’ Council and families.

If you have any questions or would like further information, please don’t hesitate to reach out.

May 28, 2026 - Oak Home Area Outbreak Update

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca or ext. 4752

May 27, 2026 - Oak Outbreak Update

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)(External link)or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)(External link)or ext. 4752

May 26, 2026 - Oak Outbreak Update

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)(External link)or ext. 4752

May 25, 2026 - Oak Home Area Outbreak

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

May 24, 2026 - Oak Outbreak Update

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak on May 20th, 2026. Currently, three (3) residents remain symptomatic, experiencing coughing, congestion, and/or a runny nose and are continuing isolation. Families have been notified, and test results are pending from Public Health.

Home Area	Current Cases	Resolved Cases	Total Cases
Oak	3	0	3

Infection Control Measures

Surgical Masks to be worn on Oak Unit
Follow the 4 Moments of Hand Hygiene
Assist residents with hand hygiene before meals and throughout the day
Use personal protective equipment (PPE) correctly: put on before entering and remove before exiting isolation rooms
Oak Residents must remain in their home area
If they insist on leaving, assist with a mask or visor and encourage outdoor visits
IPAC Surveillance Screener EVERY SHIFT on Oak
Immediate isolation for any new symptoms
Cohort staff when possible;
Cohort residents; small-group activities only for unaffected residents; isolated residents receive 1:1 activities
Twice-daily high‑touch cleaning with 1‑minute dwell time
Increased hand hygiene and PPE audits with coaching
No General Visitors to Oak Home Area; maximum 2 essential caregivers at a time

Please ensure all IPAC practices are followed to protect residents, staff, essential caregivers, and visitors.

We will continue to provide updates as needed.

Please reach out to Stephanie Albert, IPAC Lead, if you have any questions. stephanie.albert@muskoka.on.ca (External link)(External link)or ext. 4752

The Pines Resident & Family Portal

June is Seniors Month in Ontario

May 29, 2026 - Oak Home Area Respiratory Outbreak Update

Alzheimer Society of Muskoka -Muskoka Day Program

Understanding Responsive Behaviours in Long-Term Care: A Positive Approach

Public Inspection and Order Report posted - THE PINES

May 28, 2026 - Oak Home Area Outbreak Update

May 27, 2026 - Oak Outbreak Update

May 26, 2026 - Oak Outbreak Update

May 25, 2026 - Oak Home Area Outbreak

May 24, 2026 - Oak Outbreak Update

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