The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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December 27, 2024- Spruce & Oak Outbreak Update
Share December 27, 2024- Spruce & Oak Outbreak Update on Facebook Share December 27, 2024- Spruce & Oak Outbreak Update on Twitter Share December 27, 2024- Spruce & Oak Outbreak Update on Linkedin Email December 27, 2024- Spruce & Oak Outbreak Update linkIn collaboration with Public Health, the Oak and Spruce home areas remain in a Gastroenteritis outbreak, with symptoms including vomiting and/or diarrhea. Family members of those residents affected have been notified. Please ensure that you are diligent with hand hygiene upon entering the home, entering home areas, exiting home areas, and exiting the home.
Home Area
Active Cases
Resolved Cases
Total Cases
Spruce
0 5 5
Oak
0 0
2
The following infection control measures are to be implemented in the affected home areas:
- Surgical Masks are encouraged at all times in the Spruce & Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce or Oak. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
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December 26, 2024- Spruce & Oak Outbreak Update
Share December 26, 2024- Spruce & Oak Outbreak Update on Facebook Share December 26, 2024- Spruce & Oak Outbreak Update on Twitter Share December 26, 2024- Spruce & Oak Outbreak Update on Linkedin Email December 26, 2024- Spruce & Oak Outbreak Update linkIn collaboration with Public Health, the Oak and Spruce home areas remain in a Gastroenteritis outbreak, with symptoms including vomiting and/or diarrhea. Family members of those residents affected have been notified. Please ensure that you are diligent with hand hygiene upon entering the home, entering home areas, exiting home areas, and exiting the home.
Home Area
Active Cases
Resolved Cases
Total Cases
Spruce
1
4
5
Oak
2
0
2
The following infection control measures are to be implemented in the affected home areas:
- Surgical Masks are encouraged at all times in the Spruce & Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce or Oak. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
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December 25, 2024- Spruce & Oak Outbreak Update and Birch Enhanced Surveillance Declared Over
Share December 25, 2024- Spruce & Oak Outbreak Update and Birch Enhanced Surveillance Declared Over on Facebook Share December 25, 2024- Spruce & Oak Outbreak Update and Birch Enhanced Surveillance Declared Over on Twitter Share December 25, 2024- Spruce & Oak Outbreak Update and Birch Enhanced Surveillance Declared Over on Linkedin Email December 25, 2024- Spruce & Oak Outbreak Update and Birch Enhanced Surveillance Declared Over linkIn collaboration with Public Health, the Oak and Spruce home areas remain in a Gastroenteritis outbreak, with symptoms including vomiting and/or diarrhea. Birch Home Areas enhanced surveillance has been declared over and the single case has been resolved. Family members of those residents affected have been notified.
Home Area
Active Cases
Resolved Cases
Total Cases
Spruce
1
4
5
Oak
2
0
2
The following infection control measures are to be implemented in the affected home areas:
- Surgical Masks are encouraged at all times in the Spruce & Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce and Oak Home Areas
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce or Oak. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
-
December 24, 2024- Oak Declared Outbreak, Spruce Outbreak Update & Birch Enhanced Surveillance
Share December 24, 2024- Oak Declared Outbreak, Spruce Outbreak Update & Birch Enhanced Surveillance on Facebook Share December 24, 2024- Oak Declared Outbreak, Spruce Outbreak Update & Birch Enhanced Surveillance on Twitter Share December 24, 2024- Oak Declared Outbreak, Spruce Outbreak Update & Birch Enhanced Surveillance on Linkedin Email December 24, 2024- Oak Declared Outbreak, Spruce Outbreak Update & Birch Enhanced Surveillance linkIn collaboration with Public Health, The Oak home area has now declared a Gastroenteritis Outbreak, with two (2) active resident cases. Symptoms include vomiting and/or diarrhea. The Spruce home area remains in a Gastroenteritis Outbreak, with one (1) active case and five (5) total. Birch Home Areas remain in enhanced surveillance with one (1) resident case. Family members of those residents affected have been notified.
Home Area
Active Cases
Resolved Cases
Total Cases
Spruce
1
4
5
Oak
2
0
2
Birch
1
0
1
The following infection control measures are to be implemented in the affected home areas:
- Surgical Masks are encouraged at all times in the Spruce & Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce, Oak, and Birch Home Areas
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce or Oak. Only two (2) essential caregivers at a time.
-
No impact to visiting in Birch at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
-
December 23, 2024- Spruce Outbreak Update, Oak and Birch now under Enhanced Surveillance
Share December 23, 2024- Spruce Outbreak Update, Oak and Birch now under Enhanced Surveillance on Facebook Share December 23, 2024- Spruce Outbreak Update, Oak and Birch now under Enhanced Surveillance on Twitter Share December 23, 2024- Spruce Outbreak Update, Oak and Birch now under Enhanced Surveillance on Linkedin Email December 23, 2024- Spruce Outbreak Update, Oak and Birch now under Enhanced Surveillance linkIn collaboration with Public Health, The Spruce home area remains in a Gastroenteritis Outbreak, with one (1) active case and five (5) total. Oak and Birch Home Areas now have one (1) resident case in each home area. Therefore, they have been placed on enhanced surveillance. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesSpruce145Oak101Birch101The following infection control measures are to be implemented in the affected home areas:
- Surgical Masks are encouraged at all times in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce, Oak, and Birch Home Areas
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce. Only two (2) essential caregivers at a time.
- No impact to visiting in Oak and Birch at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
-
December 22, 2024- Spruce Outbreak Update
Share December 22, 2024- Spruce Outbreak Update on Facebook Share December 22, 2024- Spruce Outbreak Update on Twitter Share December 22, 2024- Spruce Outbreak Update on Linkedin Email December 22, 2024- Spruce Outbreak Update linkThe Spruce home area remains in a Gastroenteritis Outbreak, with two (2) active cases and five (5) total. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are encouraged at all times in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
-
December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update
Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Facebook Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Twitter Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Linkedin Email December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update linkIn collaboration with Public Health, The Gastroenteritis Outbreak in the Cedar Home Area has been declared over. The Spruce area remains in a Gastroenteritis Outbreak with one (1) active case and a total of four (4). Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are encouraged at all times in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
-
Happy Holidays from the Pines
Share Happy Holidays from the Pines on Facebook Share Happy Holidays from the Pines on Twitter Share Happy Holidays from the Pines on Linkedin Email Happy Holidays from the Pines linkFrom our Team to you and your family

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Director of Care Recruitment
Share Director of Care Recruitment on Facebook Share Director of Care Recruitment on Twitter Share Director of Care Recruitment on Linkedin Email Director of Care Recruitment linkWe would like to inform you that Kim Sander will be moving on to another leadership opportunity outside of the Pines. Kim’s last day with the home will be January 8th, 2025. We would like to sincerely thank Kim for her leadership, dedication, and professionalism in her role as Director of Care. We wish her all the best with her new endeavor. We are beginning the process of recruiting a replacement and will make an announcement as soon as we are able.
Please stop by if you have time to thank Kim and wish her well.
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CareRx Resident Health & Wellbeing Newsletter
Share CareRx Resident Health & Wellbeing Newsletter on Facebook Share CareRx Resident Health & Wellbeing Newsletter on Twitter Share CareRx Resident Health & Wellbeing Newsletter on Linkedin Email CareRx Resident Health & Wellbeing Newsletter linkCLOSED: This discussion has concluded.
2025 Resident and Family Engagement Survey
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Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -