The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Severe Weather Event
Share Severe Weather Event on Facebook Share Severe Weather Event on Twitter Share Severe Weather Event on Linkedin Email Severe Weather Event linkCLOSED: This discussion has concluded.We recently had a significant weather event related to snow accumulation causing power outages. This is a reminder that when the power is out at the home we now have a large generator that provides the home with one hundred percent (100%) power in the event of an outage.
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December 5, 2024- Oak Outbreak Update
Share December 5, 2024- Oak Outbreak Update on Facebook Share December 5, 2024- Oak Outbreak Update on Twitter Share December 5, 2024- Oak Outbreak Update on Linkedin Email December 5, 2024- Oak Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area remains in a Gastroenteritis Outbreak with seven (7) residents with symptoms of vomiting and/or diarrhea. The home area also continues in a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. There is a Total of ten (10) residents with either respiratory, enteric, or both. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca
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December 4, 2024- Gastroenteritis Outbreak Declared Oak Home Area
Share December 4, 2024- Gastroenteritis Outbreak Declared Oak Home Area on Facebook Share December 4, 2024- Gastroenteritis Outbreak Declared Oak Home Area on Twitter Share December 4, 2024- Gastroenteritis Outbreak Declared Oak Home Area on Linkedin Email December 4, 2024- Gastroenteritis Outbreak Declared Oak Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area declared a Gastroenteritis Outbreak with seven (7) residents with symptoms of vomiting and/or diarrhea. The home area also continues in a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. There is a Total of ten (10) residents with either respiratory, enteric, or both. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing the disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead - stephanie.albert@muskoka.on.ca
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December 4, 2024- Spruce Outbreak Declared Over
Share December 4, 2024- Spruce Outbreak Declared Over on Facebook Share December 4, 2024- Spruce Outbreak Declared Over on Twitter Share December 4, 2024- Spruce Outbreak Declared Over on Linkedin Email December 4, 2024- Spruce Outbreak Declared Over linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Respiratory Outbreak has been confirmed over. Oak remains in an outbreak at this time and an update will be provided later today.
Thank you for your patience as we worked through this most recent outbreak.
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Join Us for the 12 Days of Christmas
Share Join Us for the 12 Days of Christmas on Facebook Share Join Us for the 12 Days of Christmas on Twitter Share Join Us for the 12 Days of Christmas on Linkedin Email Join Us for the 12 Days of Christmas linkCLOSED: This discussion has concluded. -
December 3, 2024- Spruce Outbreak Update
Share December 3, 2024- Spruce Outbreak Update on Facebook Share December 3, 2024- Spruce Outbreak Update on Twitter Share December 3, 2024- Spruce Outbreak Update on Linkedin Email December 3, 2024- Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.
Home Area Active Cases Resolved Cases Total Cases
Spruce 0 10 10
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca
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Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024
Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Facebook Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Twitter Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Linkedin Email Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area is in a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) Essential Caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead, stephanie.albert@muskoka.on.ca
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Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th
Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Facebook Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Twitter Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Linkedin Email Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th linkCLOSED: This discussion has concluded.We look forward to seeing you at the Tiny Tim Tea Events.
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December 2, 2024- Enhanced Surveillance Declared for Oak Home Area
Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Facebook Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Twitter Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Linkedin Email December 2, 2024- Enhanced Surveillance Declared for Oak Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak Home Area has been placed on Enhanced Surveillance with two (2) residents with symptoms such as cough, runny nose, nasal congestion, malaise, and/or body aches. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca.
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December 2, 2024- Spruce Outbreak Update
Share December 2, 2024- Spruce Outbreak Update on Facebook Share December 2, 2024- Spruce Outbreak Update on Twitter Share December 2, 2024- Spruce Outbreak Update on Linkedin Email December 2, 2024- Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.
Home Area Active Cases Resolved Cases Total Cases
Spruce 0 10 10
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca
Follow Project
Family Council
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2025
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 28 → May 09 2025
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May 13 2025
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May 27 2025
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June 10 2025
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June 24 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -