The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Infection Control Measures continue At the Home Mask Mandate Continues
Share Infection Control Measures continue At the Home Mask Mandate Continues on Facebook Share Infection Control Measures continue At the Home Mask Mandate Continues on Twitter Share Infection Control Measures continue At the Home Mask Mandate Continues on Linkedin Email Infection Control Measures continue At the Home Mask Mandate Continues linkUpdate from the Ministry of Long Term Care, June 10, 2022:
There are no changes in pandemic response requirements or measures for long-term care homes with this update as changes reflect the transition of authority from Directive #3 to the Minister’s Directive.
• Homes must ensure that all staff, students, volunteers, and visitors (general or essential) wear a medical mask for the entire duration of their shift or visit indoors regardless of their immunization status (including in the resident’s room). These requirements also apply regardless of whether the home is in an outbreak or not.
• Masks are not required outdoors for staff, residents, students, volunteers or visitors (general or essential), however outdoor masking is still recommended and encouraged where tolerated as an added layer of protection when in close proximity to others.
• Removal of masks for the purposes of eating should be restricted to areas designated by the home.
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May Recording of Family Zoom Meeting
Share May Recording of Family Zoom Meeting on Facebook Share May Recording of Family Zoom Meeting on Twitter Share May Recording of Family Zoom Meeting on Linkedin Email May Recording of Family Zoom Meeting linkThank you to all who attended the meeting last evening. If you missed it and you would like to view the recording, please click on the link below.
Again, please don't hesitate to reach out to the home if you have any questions.
https://us02web.zoom.us/rec/share/zUJ7RYc8U6HLYTcLHZVAb6XX22CbE6NxU5MfkwBxTty_IXKpNoj4-pnYY8tlQoY.YJaXn5JYCr9KFpoF
Passcode: 5y53.p*x -
Resumption of Hearing Aid Clinics
Share Resumption of Hearing Aid Clinics on Facebook Share Resumption of Hearing Aid Clinics on Twitter Share Resumption of Hearing Aid Clinics on Linkedin Email Resumption of Hearing Aid Clinics linkWe will be resuming the hearing aid cleaning clinics offered free of charge by Hearing Life (formerly Kimberley Hearing Centre). The cleaning will be held off-site, starting May 13/22, and will be monthly moving forward (provided we are not in an outbreak status). The resident hearing aids will be collected in the morning and taken to the Clinic in individually labeled envelopes. The hearing aids can be expected to be gone for a few hours and will be returned after lunch. I know this will cause some inconvenience for some as they will not have their device, however, the benefits of the cleaning should outweigh this. If a resident declines to have his or her aid taken for cleaning, then they will be bypassed and we will try again at the next clinic.
If you would like your loved one to be added to the clinic. Please contact Jennifer Carriere, ADOC at jennifer.carriere@muskoka.on.ca
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New Physiotherapist for the Home
Share New Physiotherapist for the Home on Facebook Share New Physiotherapist for the Home on Twitter Share New Physiotherapist for the Home on Linkedin Email New Physiotherapist for the Home linkLifeMark is pleased to announce that Nadeem Mohammed, Registered Physiotherapist has accepted the position at The Pines. Nadeem will be taking over for Chirag Metha. We wish Chirag well in his new position and relocation to Barrie.
Nadeem plans to be on-site two days a week at The Pines (Tuesdays and Thursdays). Chirag will be available to offer any assistance during Nadeem's first couple of weeks in his new position at your facility.
Nadeem is no stranger to the Pines and we are happy to welcome him back. He can be found on the second floor in the physio room or by contacting the home by phone and asking to speak with him.
Please join us in welcoming back Nadeem to The Pines Team!
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COVID-19 Cases Continue to be High in Simcoe-Muskoka
Share COVID-19 Cases Continue to be High in Simcoe-Muskoka on Facebook Share COVID-19 Cases Continue to be High in Simcoe-Muskoka on Twitter Share COVID-19 Cases Continue to be High in Simcoe-Muskoka on Linkedin Email COVID-19 Cases Continue to be High in Simcoe-Muskoka linkThe home continues to work with the Simcoe Muskoka District Health unit related to ongoing staff and resident cases of COVID-19. The home will continue to send updates as they are available and speak directly with family members of those residents affected. The guidelines continue to be adjusted as the Province continues to lift restrictions and make changes with the 6th wave of the pandemic.
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Local Artist Creates Special Mural At The Pines In Thanks To The Community
Share Local Artist Creates Special Mural At The Pines In Thanks To The Community on Facebook Share Local Artist Creates Special Mural At The Pines In Thanks To The Community on Twitter Share Local Artist Creates Special Mural At The Pines In Thanks To The Community on Linkedin Email Local Artist Creates Special Mural At The Pines In Thanks To The Community link
April 22, 2022 (Bracebridge, ON) – Local artist Kimberly Rideout Chivers revealed a very special new mural at the Pine Long-Term Care home this week. Kimberly had announced earlier this year that she was looking to donate a mural as a way to pay it forward and thank the community that supported her during a health crisis. Her social media posts asked for suggestions from the community as to where the mural should go, and the Pines Long Term Care Home was the most popular suggestion.
Pines staff worked with Kimberly to select a special space in the Home for the mural but left the design of the mural completely up to the artist. Kimberly began painting the mural earlier this week, and the space in the Home area was closed off during the process so that no one could see it before it was complete.
“We’re just so humbled that the community voted for us, and thankful that we were chosen,” said Jennifer Ridgley, Pines Administrator. “The mural is located in a centralized location in the Home, so people will be able to enjoy it for years to come.”
Kimberly Rideout Chivers presents the new mural to residents, family, and staff at the Pines Long-Term Care who had gathered for the big reveal.
“This beautiful piece of artwork will help to add to the warmth and home-like atmosphere,” said Ridgley. “Everyone in attendance was amazed at the stunning piece of work Kimberly created.”
To see more of Kimberly Rideout Chivers work, please visit: www.dreamscenes.ca
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Care Conference to Re-Start May 2022
Share Care Conference to Re-Start May 2022 on Facebook Share Care Conference to Re-Start May 2022 on Twitter Share Care Conference to Re-Start May 2022 on Linkedin Email Care Conference to Re-Start May 2022 linkThe home will be starting to reschedule the care conferences starting in early May. Administrative staff will be reaching out to assist with scheduling a care conference for your loved one. Thank you for your patients as we re-start this process for the residents. Please note in-person care conferences will be held in the Celebration Dining Room.
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Family Zoom Meeting Recording April 19, 2022
Share Family Zoom Meeting Recording April 19, 2022 on Facebook Share Family Zoom Meeting Recording April 19, 2022 on Twitter Share Family Zoom Meeting Recording April 19, 2022 on Linkedin Email Family Zoom Meeting Recording April 19, 2022 linkPlease click on the link below to review the recording from the Family Zoom Meeting for April:
Passcode: u2RSa&2F
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General Visitor & Absences Policy Updates
Share General Visitor & Absences Policy Updates on Facebook Share General Visitor & Absences Policy Updates on Twitter Share General Visitor & Absences Policy Updates on Linkedin Email General Visitor & Absences Policy Updates linkClick on the link below to review the updated policies for General Visitors and Resident Absences:
General Visitors Policy and Procedure- updated April 5, 2022
Updated Resident Absences Policy- March 14, 2022
Please click on the links below to access the updated snapshot information:
Visitor, Absences, Social Gatherings Snapshot March 14, 2022
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The Pines Strategic Plan 2022-2025
Share The Pines Strategic Plan 2022-2025 on Facebook Share The Pines Strategic Plan 2022-2025 on Twitter Share The Pines Strategic Plan 2022-2025 on Linkedin Email The Pines Strategic Plan 2022-2025 linkThe home is happy to share the updated Strategic Plan for the next 4 years. Please click on the link below to review the document and share any feedback that you might have.
2022- 2025 The Pines Strategic Plan
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -