The Pines Resident & Family Portal

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Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!

Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.

VISITOR STATUS BY HOME AREA

Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.

  • Heightened Surveillance Declared Over

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    The home is happy to share that in collaboration with Public Health, our Heightened Surveillance has been declared over as of Tuesday, September 13, 2022.

    Thank you for your support and understanding as we worked through this.

  • Bulletin to Residents of Long-Term Care Homes: Important News Regarding Long-Term Care Home Accommodations Charges

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    Bulletin from Ministry of Long-Term Care

    Due to the COVID-19 outbreak, the annual long-term care home resident co-payment rate increase was deferred to October 1, 2022. Consistent with prior years, an inflationary increase of 2.5% will be applied to the co-payment for basic and preferred accommodation in Long-Term Care (LTC) Homes.

    Basic Accommodation Rates

    On October 1, 2022, the co-payment that residents pay for basic accommodation in Long-Term Care (LTC) homes will increase by $1.55 per day from $62.18 per day to $63.73 per day, consistent with recent inflationary increases. This will help cover the rising costs of meals and accommodation.

    Preferred Accommodation Rates

    The maximum charges will also be increasing for residents admitted to newer preferred accommodation beds on or after October 1, 2022. The premium charged for semi-private accommodation will increase by $0.32 from $12.78 to $13.10 per day, and the premium for private accommodation will increase by $0.67 from $26.64 to $27.31 per day.

  • Accommodation Statements

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    Please check your junk mail when you receive the emailed statement for the accommodation of your loved one. We have received feedback that this is where it is ending up for a lot of individuals. The email comes through as “exe” and it states there is an attachment. We also had family members thinking this may be spam and deleting it.

  • Self-Swabbing Continues at the Home Changes to Screening Process

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    NEW Screening and Swabbing Process as of Monday, August 26, 2022:

    The desk to the right-hand side as you enter the home will be removed.

    Visitors enter the home using the keypad and typing in 4567 to enter. Then proceed to the desk on the left. They will pick up an iPad, fill out the screening tool and then write their name on a sticky note.

    Once you have completed that you will proceed with the tablet and sticky note to the swabbing area and give the sticky note and iPad to the screener. Temperature taking is no longer required.

    The screener will initial the iPad as per usual and the individual will proceed with doing a self-rapid test.

    Once you sit down in the swabbing chair (or you may stand), sanitize your hands and you will be handed the swab to complete the swabbing of both nostrils for yourself.

    Please ensure that you move the swab around 5 times in each nostril to complete the process properly.

    Then the screener will hold out the clear tube for you to put your swab into, swab end down or the tube will be on the tray on the table.

    The staff/visitor must remain in the swabbing area for 15 minutes until you release them once a negative result has been seen by the screener. (as per usual).

  • Heightened Surveillance Lifted August 18, 2022

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    The heightened surveillance has been lifted for Birch as of today, in collaboration with Public Health. The N95 masks will be discontinued in the Birch home area.

  • August Family Zoom Meeting Recording

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    Thank you to those that were able to attend the meeting last evening. Below is the recording of the meeting if you wish to watch it.

    https://us02web.zoom.us/rec/share/jV5sCl8rF9uJrjlaDy9BWUR2PAY1dTdWZi86p5ITqliYAzab8PJAU69Kr17jmd-t.VZBsuyZV3ywbwmTv?startTime=1660687331000

    Passcode: B37M.N*4

  • Employment Opportunities

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    Do you know someone that would be a good fit to work in Long Term Care?

    •We have many different opportunities for employment in the home; including housekeeping, dietary, nursing, and more.

    •We also offer education grants and funding opportunities.

    If you know someone that might be interested in applying to the home, please direct them to the page below.

    •https://www.muskoka.on.ca/en/careers-and-volunteering/careers-the-pines-long-term-care-home.aspx

  • Leadership Update- Nursing Team

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    Phoebe Roy, Assistant Director of Care, will be relocating for a career opportunity in Labour and Delivery nursing. We wish her well in her future endeavors. Her last day will be September 6, 2022. We will be actively recruiting over the next several months to find a new ADOC. We will post information related to the recruitment when it is available.

  • Message from Family Council Chair

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    Please see the following message for Jill Gaston regarding Family Council.

    https://us02web.zoom.us/rec/share/EuQpZuB8SxcAlMilOrwc2Qg--ATs7Yd9XK6sDeJbLAyi2fEHQOJCec_yp80Vbd0.yapZoXD_kaWtfw6V?startTime=1660228912000

    Passcode: R9qC&Tzd

    If you are interested or have any questions. Please reach out to the home and we can connect you with a representative of the Family Council

  • Leadership Update- Dietary Manager

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    I wanted to provide some clarity related to the dietary department. Sarah Tolton is moving on from the Pines at this time, effective today and we wish her well in her future endeavors. We will be actively recruiting over the next several months to find a new leader for the dietary team. We will post information related to the recruitment when it is available. Any inquiries can be directed to administrator.pines@muskoka.on.ca

    Thank you Jennifer

Page last updated: 12 Dec 2025, 01:18 PM