The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
-
Happy Canada Day
Share Happy Canada Day on Facebook Share Happy Canada Day on Twitter Share Happy Canada Day on Linkedin Email Happy Canada Day link
As we celebrate Canada Day on July 1st, we reflect on the birth of our nation. This day marks the anniversary of Confederation in 1867, when Nova Scotia, New Brunswick, and the Province of Canada (later Ontario and Quebec) united to form the Dominion of Canada. Originally known as Dominion Day, it was renamed Canada Day in 1982.
Today, it’s a time to celebrate our shared identity, values, and the rich cultural diversity that makes Canada so special.
-
Risk Factors for Dementia
Share Risk Factors for Dementia on Facebook Share Risk Factors for Dementia on Twitter Share Risk Factors for Dementia on Linkedin Email Risk Factors for Dementia link
-
Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkThe page offers tools and resources to help those working, visiting, and volunteering in long-term care (LTC) gain the skills and knowledge needed to protect themselves, their colleagues, residents, family members, and community members. The Ontario CLRI at the RIA has created infection prevention and control (IPAC) eLearning courses for team members and essential care partners. These courses combine education on IPAC core concepts with practical applications in LTC-specific situations and tasks. If you have a resource to suggest for this page, please contact us at info@clri-ltc.ca.
You can visit the page by clicking on the link below:
CLRI- IPAC Education Resource for Family Members
If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca
-
Residents' Bill of Rights
Share Residents' Bill of Rights on Facebook Share Residents' Bill of Rights on Twitter Share Residents' Bill of Rights on Linkedin Email Residents' Bill of Rights linkIn Ontario, the Residents' Bill of Rights in long-term care (LTC) homes, mandated by the Fixing Long-Term Care Act, 2021, ensures residents are treated with respect, dignity and are actively involved in decisions about their care. These rights cover various aspects of living in an LTC facility, including receiving quality care, having privacy, and the freedom to pursue interests and make choices.
You can click on the link below to access to full list:
-
Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism
Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Facebook Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Twitter Share Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism on Linkedin Email Statement by Prime Minister Carney on the National Day of Remembrance for Victims of Terrorism linkToday, June 23, 2025- The Pines Flag flies at half mast related to the National Day of Remembrance for Victims of Terrorism.
“Forty years ago, innocent civilians, including 268 Canadians, were killed in the bombing of Air India Flight 182. This terrorist attack remains the deadliest attack in our country’s history – one we must never forget.
“As we mark the National Day of Remembrance for Victims of Terrorism, we remember the victims of the Air India bombing and all others who have lost their lives to terrorism.
“Canada will continue to work with our allies and partners, at home and around the world, to better detect, prevent, and respond to the threat of terrorism and violent extremism.
“Canada’s new government unequivocally stands against terrorism, and we will deliver on our mandate of change to keep communities safe.”
-
June Family Education Hosted by Family Council Recording
Share June Family Education Hosted by Family Council Recording on Facebook Share June Family Education Hosted by Family Council Recording on Twitter Share June Family Education Hosted by Family Council Recording on Linkedin Email June Family Education Hosted by Family Council Recording linkThank you to everyone who attended the June Family Council Meeting. We had a great discussion, and a special thank you to Andrea for her informative presentation on Stepping In: What you may need to know.
If you’d like to review the meeting, you can watch the recording using the link below:
Passcode: gga*W7gZ
Please let us know if you have any questions or feedback!
-
National Indigenous Peoples Day
Share National Indigenous Peoples Day on Facebook Share National Indigenous Peoples Day on Twitter Share National Indigenous Peoples Day on Linkedin Email National Indigenous Peoples Day linkJune 21st is National Indigenous Peoples Day in Canada, a day to celebrate the rich diversity, history, resilience, and culture of First Nations, Inuit, and Métis peoples. It's also a time to learn about Indigenous history, cultural traditions, and to commit to Reconciliation. The day coincides with the summer solstice, a date of cultural and spiritual significance for many Indigenous communities.
-
Jersey Day and Hockey Tournament
Share Jersey Day and Hockey Tournament on Facebook Share Jersey Day and Hockey Tournament on Twitter Share Jersey Day and Hockey Tournament on Linkedin Email Jersey Day and Hockey Tournament link
Get ready for Jersey Day and an exciting Hockey Tournament! It’s all happening on June 25th in the afternoon at the Fran Coleman Room—don’t miss it!
-
Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkAntibiotic-resistant infections (ARO) occur when bacteria evolve to become resistant to the effects of antibiotics, making them difficult or impossible to treat. These infections, often called "superbug" infections, can lead to prolonged illness, increased healthcare costs, and higher mortality rates.
What is Antimicrobial/Antibiotic Resistance?
- Resistance development:
- Microorganisms like bacteria, viruses, fungi, and parasites can change over time, developing resistance to the medicines designed to kill or control them.
- Impact on treatment:
- When an infection becomes resistant to a particular antibiotic, that antibiotic is no longer effective in treating it.
- Consequences:
- Resistant infections can lead to longer hospital stays, more complex treatments, and an increased risk of complications and death.
Examples of Antibiotic-Resistant Infections:
- MRSA (Methicillin-resistant Staphylococcus aureus):
- A type of staph bacteria resistant to many antibiotics, including methicillin.
- CRE (Carbapenem-resistant Enterobacteriaceae):
- Bacteria resistant to carbapenems, a class of strong antibiotics, are often found in healthcare settings.
- VRE (Vancomycin-resistant Enterococci):
- Enterococci bacteria that are resistant to vancomycin, another powerful antibiotic.
- MDR-TB (Multi-drug resistant Mycobacterium tuberculosis):
- Tuberculosis bacteria are resistant to at least two of the most powerful anti-TB drugs.
Care for Residents with AROs:
- If your loved one has an antibiotic-resistant infection (ARO), certain precautions are necessary to ensure everyone's safety. During care activities such as nursing or toileting, staff will wear personal protective equipment (PPE) to prevent the spread of infection.
- In most cases, you will not need to wear PPE during your visit. However, please follow any instructions provided by the care team to help protect yourself and others.
- Thank you for your understanding and support.
If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca
-
Visiting Tips for Persons of Importance
Share Visiting Tips for Persons of Importance on Facebook Share Visiting Tips for Persons of Importance on Twitter Share Visiting Tips for Persons of Importance on Linkedin Email Visiting Tips for Persons of Importance linkMeaningful visits are those that leave a lasting emotional impact, foster connection, and enhance the well-being of the person being visited. Here are some examples:
- Reminiscing together: Bringing old photos or music from the resident’s youth and sharing memories.
- Participating in activities: Joining a bingo game, craft session, or gardening activity with the resident.
- Personalized attention: Reading aloud their favorite book or newspaper, or helping them write letters to loved ones.
- Celebrating milestones: Being present for birthdays, anniversaries, or cultural holidays with thoughtful touches.
Below is a document with more information:
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
Upcoming Family Events
-
January 02 2026
-
December 14 2025
-
December 16 2025
-
December 18 2025
-
December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
-
Dietary Menus
-
November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
-
November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
-
November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
-
November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
-
November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
-
Maple December Calendar 2025.pdf (41.1 KB) (pdf)
-
Birch Calendar December 2025.pdf (42.2 KB) (pdf)
-
Oak December Calendar 2025.pdf (45.1 KB) (pdf)
-
Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
-
Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
-
Resident Admission Handbook (16.2 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
-
2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
-
Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
-
The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
-
The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
-
2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
-
Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -