The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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May 19, 2023- Birch Outbreak Update
Share May 19, 2023- Birch Outbreak Update on Facebook Share May 19, 2023- Birch Outbreak Update on Twitter Share May 19, 2023- Birch Outbreak Update on Linkedin Email May 19, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Enhanced surveillance in the Cedar Home Area has been lifted. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents on Birch
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update
Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Facebook Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Twitter Share May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Linkedin Email May 18, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty-one (21) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update
Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Facebook Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Twitter Share May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Linkedin Email May 17, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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***Resolved-Phone System Voicemail Concerns May 17, 2023
Share ***Resolved-Phone System Voicemail Concerns May 17, 2023 on Facebook Share ***Resolved-Phone System Voicemail Concerns May 17, 2023 on Twitter Share ***Resolved-Phone System Voicemail Concerns May 17, 2023 on Linkedin Email ***Resolved-Phone System Voicemail Concerns May 17, 2023 linkCLOSED: This discussion has concluded.FINAL UPDATE
All phone lines and voicemails are working as they should.
Please let us know if you have any concerns when contacting the home.
UPDATE
We are now able to leave a voicemail for everyone. However, we are still working on gaining access to check these voicemails. IT is aware of and checking our server and connections.
***Attention***
This morning we came into all voicemails being logged out and when trying to log in, said the server was not configured. We have a call into IT to look into the issue, and I will update you with any information I receive.
Please Note**
- Phones will ring continuously until you hang up.
- You cannot leave or check voicemails.
- You may still use the phones for regular incoming and outgoing calls.
Thank you for being so patient with this matter.
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May 16, 2023- Birch Outbreak & Cedar Enhanced Surveillance Update
Share May 16, 2023- Birch Outbreak & Cedar Enhanced Surveillance Update on Facebook Share May 16, 2023- Birch Outbreak & Cedar Enhanced Surveillance Update on Twitter Share May 16, 2023- Birch Outbreak & Cedar Enhanced Surveillance Update on Linkedin Email May 16, 2023- Birch Outbreak & Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, twenty (20) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 15, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update
Share May 15, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Facebook Share May 15, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Twitter Share May 15, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update on Linkedin Email May 15, 2023- Birch Outbreak and Cedar Enhanced Surveillance Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. There are currently, nineteen (19) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 14, 2023- Birch Outbreak Update & Cedar Placed in Enhanced Surveillance
Share May 14, 2023- Birch Outbreak Update & Cedar Placed in Enhanced Surveillance on Facebook Share May 14, 2023- Birch Outbreak Update & Cedar Placed in Enhanced Surveillance on Twitter Share May 14, 2023- Birch Outbreak Update & Cedar Placed in Enhanced Surveillance on Linkedin Email May 14, 2023- Birch Outbreak Update & Cedar Placed in Enhanced Surveillance linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time.There are currently, seventeen (17) residents positive. Cedar Home Area has been placed in enhanced surveillance related to one (1) COVID case. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time. Visting is not impacted in Cedar at this time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch and Cedar residents only
- twice daily symptom screening for residents on Birch and Cedar
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch, Cedar, and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May 13, 2023- Birch Outbreak Update
Share May 13, 2023- Birch Outbreak Update on Facebook Share May 13, 2023- Birch Outbreak Update on Twitter Share May 13, 2023- Birch Outbreak Update on Linkedin Email May 13, 2023- Birch Outbreak Update linkCLOSED: This discussion has concluded.The Birch Home Area remains in a COVID outbreak at this time. With further testing, there are currently, seventeen (17) residents positive. Family members of those affected residents as aware. No General Visitors at this time to Birch Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- N95 Masks for all on Birch with removal upon exit. Please change into a clean surgical mask when leaving the unit.
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Birch residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Birch and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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May Family Zoom Meeting hosted by Family Council
Share May Family Zoom Meeting hosted by Family Council on Facebook Share May Family Zoom Meeting hosted by Family Council on Twitter Share May Family Zoom Meeting hosted by Family Council on Linkedin Email May Family Zoom Meeting hosted by Family Council linkCLOSED: This discussion has concluded.The next meeting will take place on May 17, 2023, at 6:30 pm
You can join us in person at the home in the Fran Coleman Room or Virtually using the link below.
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
We look forward to seeing you there!
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Join Us for Upcoming Activities Events
Share Join Us for Upcoming Activities Events on Facebook Share Join Us for Upcoming Activities Events on Twitter Share Join Us for Upcoming Activities Events on Linkedin Email Join Us for Upcoming Activities Events linkCLOSED: This discussion has concluded.Please join your loved one for any of the Upcoming Events:
- May 14th from 2:00 p.m.-4:00 p.m. Mother’s Day drop-in social in the Country Kitchen
- May 18th starting at 2:00 p.m. – Thirsty Thursday at the front of the home for staff and residents to enjoy the drink of the week
- May 28th starting at 2:00 p.m. Couples Club Strawberry Social in the Fran Coleman Room for our residents and their significant other
- May 30th starting at 2:00 p.m. Kentucky Derby in the Fran Coleman Room
If you have any questions, don't hesitate to get in touch with Christina Rochette, Activities Manager at ext. 4824
We look forward to seeing you there!
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -